CHAPTER 5 |
Nodes & Program Configurations
DIR Node
The DIR or Directory node is referenced by the DBN node when attempting to make a match from the callers key presses.
The DIR node contains a list of all possible matches (i.e. people in the company) and their telephone extension number.
In order for a dial-by-name application to work, both a DBN and a DIR node must be configured.
Field Tag
Description
Access Code
Optional. Enter an access code for remote telephone users to access and modify this
node.
Starting Prompt
Set the message number you wish your directory prompts to start from. This message
will typically contain the person
’s name and will be played out when the “Play Name”
field in the DBN Node is set to
“Yes.”
CSV Filename
The DIR node will allow you to import a CSV file (e.g. M/S Excel) that contains a list of
personnel and their extension numbers. The format of the CSV file must be Last Name,
FirstName, Extension
Directory Table
This table shows all the people in the directory, their extension and the message prompt
assigned to that person. You can manually enter names into this table or import them
as described above.
Interalia
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SBX
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System Manual
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