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Summary of Contents for 390

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Page 2: ...Interactive Intelligence 390 480e Phones User Guide Last revised April 27 2004 ...

Page 3: ... call 13 Inbound Call State 14 Interactive Branding 15 Other Phone Features 16 480e special features not found on the 390 16 Interactive Intelligence 390 480e Phone User Guide ii Interactive Intelligence 390 480e Phone User Guide iii Sayson Technologies Ltd will not accept liability for any damages including long distance charges which result from unauthorized and or unlawful use While every effor...

Page 4: ...18 3 Set ring tone 18 4 Clear Message Waiting 18 5 Area Code 18 6 Contrast Level 18 7 Security Numbers 19 8 Live Dialpad 19 9 Set Audio 19 Predialing a Number 20 Making calls 20 Using the Redial List 20 Redialing a Number 20 Deleting the Redial List 20 Headset Operation 21 Using a headset with your INTERACTIVE INTELLIGENCE 390 phone 21 Making calls using a headset 21 Receiving calls using a headse...

Page 5: ...unctions such as call han dling or extension management This manual should therefore be used in place of the Telephone User Interface Quick Reference provided with the telephone Please continue to refer to The Analog Telephone Interface Guide for all other INTERACTIVE INTELLIGENCE features Installation and Setup Installation 1 Connect the handset cord Turn the telephone over and locate the handset...

Page 6: ... step If you plan to use the phone on a desk attach the stand by insert ing the tabs on the stand marked with into the slots on the bottom of the telephone For a higher viewing angle use the slots marked For a lower viewing angle use the slots marked Then rotate the stand towards the phone until it snaps into place 3 Connect the cords If you attached the stand to install the phone on a desk route ...

Page 7: ...o more than ten seconds Interactive Intelligence 390 480e Phone User Guide 5 Installation and Setup the phone as shown here 4 Push the phone onto the pegs and then slide it down until it is secure D 5 Plug the power adaptor1 into a power outlet E 7 Insert number card Write your telephone number on the number card and place it into the card slot on the telephone located under the mouthpiece in the ...

Page 8: ...eractive Intelligence 390 480e Phone User Guide 7 Installation and Setup 3 When the screen displays the prompt Do you have a passcode select the No The screen should now say Accept Download from ININ Slot 1 Please press Yes Caution DO NOT pres Yes during a beep If you do you may hear a noise similar to a dial up modem or fax machine If this happens please hang up and try again Interactive Intellig...

Page 9: ...More This softkey connects you to Idle State Screen 2 Idle State Screen 2 allows you manage your extension Interactive Intelligence 390 480e Phone User Guide 9 Getting Started The INTERACTIVE INTELLIGENCE phones con tain three screens states Idle Connected and Inbound These screen states have softkeys to help you make and manage your calls more easily Idle State 1 The Idle State is the screen you ...

Page 10: ... Call Number identifies which call to transfer e g 1 2 etc Interactive Intelligence 390 480e Phone User Guide 11 Getting Started Interactive Intelligence 390 480e Phone User Guide 10 Idle State 2 Mail This softkey transports you to the Main Interaction MailTM Menu to manage your voice messages faxes email send voicemail and manage personal options etc extension and passcode required See Interactiv...

Page 11: ...umbers To use this feature 1 Press Park 2 Enter number where the call will be parked 3 Press Hangup when done Conference Calls This softkey allows you to conference calls together 1 Press Conf softkey 2 Select a conferencing option All Places current call on hold and conferences all calls on hold together At screen prompt enter extension number or external phone number and press OK Select Places c...

Page 12: ...igence 390 480e Phone User Guide 15 your call handling functions instead of the Flash softkey Inbound Call State When someone calls your extension you will see the Inbound Call Screen A single ring indicates an exter nal call while a double ring indicates an internal call To answer the call please do one of the following Press Answer for hands free operation or Press button in the model 390 or in ...

Page 13: ...de 17 Other Phone Features 480e special features not found on the 390 Headset Mode Activate headset with the touch of a button without losing the ability to use speaker phone or headset The headset port works with 2 5 mm jack headsets RJ22 adapter available but not included Security Numbers This feature prevents selected numbers from appearing on the display screen when dialed or redialed Live Dia...

Page 14: ...e you can switch between the handsfree speakerphone and a headset HSet Spkr calls will be sent to the headset By pressing the button on the phone you can Interactive Intelligence 390 480e Phone User Guide 19 Customizing Your Phone 1 Language Select a language for the display prompts English French or Spanish 2 Time Date Use this option to change the time and date setting on the display Press the a...

Page 15: ...ive Intelligence 390 480e Phone User Guide 21 switch between the headset and the handsfree speak erphone Predialing a Number Predialing lets you view a number before you dial Enter the number using the dial pad and before lifting the handset Use the Backspace softkey or to correct any errors To dial the number your can either lift the handset press the Dial softkey or press the in the model 390 or...

Page 16: ...l Dataport Operation The INTERACTIVE INTELLIGENCE 480e phone is equipped with a dataport6 located on the right hand side The data port can be used to connect another device such as a fax machine or computer modem to the phone Plug one end of a line cord to the phone and the other end to the device to be connected Note The dataport will only operate when the handset is on hook in the phone base cra...

Page 17: ...ng a power interruption Interactive Intelligence 390 480e Phone User Guide 25 Adjusting the Volume Pressing the volume button adjusts the receiver speaker and ringer volume The default hand set and headset volume is always set at medium To adjust the ringer volume leave the handset in the cradle and press the volume button while there is no active call There are 8 settings for the ringer the displ...

Page 18: ...uide 27 Additional Phone Features Using the Directory The Directory can store up to 200 names and num bers which are displayed in alphabetical order Tip Store all your Directory contacts the same way either first name first or last name first This will make it easier to find names and numbers Adding a Name and Number to the Directory 1 Press the Directory button 2 Press AddNew softkey 3 Enter the ...

Page 19: ...hange the number use Backspace or to erase digits Use the dial pad to add digits Use Pause to insert a 2 second pause The pause icon will appear 5 Press Save to move to the name 6 To change the name use Backspace or to erase letters Use the dial pad and NextSpace to add letters Press ChangeCase to switch between upper and lower case 7 Press Save to save changes Copying from the Callers List the Re...

Page 20: ...ctive Intelligence 390 480e Phone User Guide 31 Additional Phone Features In the Callers List you will see the message XX New caller s XX Call s bumped on the display Viewing the Callers List 1 Press the Callers button 2 Press and to move up and down in the Callers List Hold either key down to scroll continu ously You can also press Resume to see the last caller you viewed the last time you entere...

Page 21: ...tled Screen and Softkey Setup Interactive Intelligence 390 480e Phone User Guide 33 FAQ Why don t the VMail Status CallFwd and DND soft keys work If you have INTERACTIVE INTELLIGENCE s EIC or CIC version 2 2 and your phone is plugged into an Acculab Telephony Card extension this feature may become unresponsive Acculab cards are affected by a delay that occurs while the system counts up the mail yo...

Page 22: ...bination with How can I get the Softkeys back when they disappear after I have hung up the phone Pickup the handset or press the speaker button and the softkeys will reappear You can also press the servic es key and select the service in the first slot Please review the section of the manual titled Idle State How come the screen doesn t show the Transfer button right away when I am con nected to a...

Page 23: ...the per son in the case of telephones used or bought for use primarily for personal family or household purposes This warranty sets forth the entire liability and obliga tions of INTERACTIVE INTELLIGENCE Communications Inc with respect to breach of war ranty and the warranties set forth or limited herein are the sole warranties and are in lieu of all other war ranties expressed or implied includin...

Page 24: ...e product 3 Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol clean ers Use a damp cloth for cleaning 4 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 5 Do not place this product on an unstable cart stand or table The product may fall causing serious dam age ...

Page 25: ...dular plug is provided with this equipment This equipment is designed to be connected to the telephone network premises wiring using a compatible modular jack which is Part 68 compliant See installation instruc tions for details Use only an FCC Part 68 compliant Universal Service Order Code USOC network interface jack as specified in the installation instructions to con nect this telephone to the ...

Page 26: ... more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV tech nician for help Changes or modifications not expressly approved by the party responsible for compliance could ...

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