in the back of the phone. Also make sure you have the
cables connected to the phone through the base as
described in the section titled
Installation and Setup
.
Why does the telephone wobble on the desk?
Please make sure the cables routed through the base
are pushed into the grooves provided. Review the sec-
tion titled
Installation and Setup
.
Limited Warranty
INTERACTIVE INTELLIGENCE Communications
Inc. warrants this product against defects and malfunc-
tions. Please consult the warranty information included
with the packing slip for your INTERACTIVE INTEL-
LIGENCE Communications System for more details.
Exclusions
INTERACTIVE INTELLIGENCE Communications
Inc. does not warrant its telephone sets to be compati-
ble with the equipment of any particular telephone
company or telephone system other than INTERAC-
TIVE INTELLIGENCE products. The warranty does
not extend to damage to products resulting from
improper installation or operation, alteration, accident,
neglect, abuse, misuse, fire or natural causes such as
storms or floods, after the telephone is in your posses-
sion. INTERACTIVE INTELLIGENCE
Communications Inc. shall not be liable for any inci-
dental or consequential damages, including, but not
limited to, loss, damage or expense directly or indirect-
ly arising from the customers use of or inability to use
this telephone, either separately or in combination with
How can I get the Softkeys back when they
disappear after I have hung up the phone?
Pickup the handset or press the speaker button and the
softkeys will reappear. You can also press the “servic-
es” key and select the service in the first slot. Please
review the section of the manual titled Idle State.
How come the screen doesn’t show the
Transfer button right away when I am con-
nected to a caller?
Please do not manually dial pickup codes, such as *95,
to connect to a call. Please use the softkeys instead,
such as
Pickup
instead of dialing *95. By using the
softkey, the phone will present you with the Connected
State screen right away
Why doesn’t the caller hear the on-hold
music when I put them on hold?
Please make sure your administrator has connected a
music source to your INTERACTIVE INTELLI-
GENCE system. Do not use the
button at
the top of the phone, as that will only place the caller
on Hold at the set (similar to mute). Use the
Park
softkey to park the call at an Extension, Workgroup, or
Station; or use the
NewCall
softkey to put your cur-
rent call on hold so that you can make another call.
You cannot retrieve a Parked call, however you can
retrieve a call on hold by pressing the
Unhold
softkey
when connected to another call or by pressing the
Pickup
softkey when your phone is idle.
Why does the phone hang up or drop calls
intermittently when I’m on speakerphone calls?
Please make sure the power adapter is secured properly
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Interactive Intelligence 390/480e Phone User Guide
35
