Inova Solutions OnTime 4-Digit Digital Clocks, Installation And User Manual

Page: 34 / 42

The following table contains several trouble conditions you may encounter with
the OnTime Clock and the recommended actions to take to correct the problem.
The up-to-date troubleshooting help is available in the FAQ at
Inova OnTime
Support .
Condition Solution
The Digital Clock face
or Analog Clock rear
display is dark.
Verify that the network port is capable of supplying PoE power.
Reboot the clock by disconnecting the data cable, counting to five, and
reconnecting the cable. It takes as long as 20 seconds for the display to
go active.
Analog Clock hands are
not moving. If the hours and minutes hands are close to correct time, check the
position of the second hand and refer to the stopped second hand item
below.
Remove the clock from the wall, check the digital display, and refer to
the appropriate entry in the troubleshooting table. If the digital
display is dark, verify that the network port has proper PoE power.
The clock shows
incorrect time.
If the minutes past the hour are correct, verify the Time Zone and
Daylight Saving Time settings.
For Digital Clocks, check if the Service Light is illuminated (see
below).
For Analog Clocks, check the time on the small rear display.
The Analog Clock
second hand has
stopped moving. The second hand on the analog clock will stop moving to indicate a
failure of the time synch from the time server. It usually stops at 5
seconds past the top of the minute to indicate this problem. Cycle the
power on the clock by disconnecting the network cable and
reconnecting. Then watch the rear display to see if the proper time is
received.
A „dhcp‟ message
shows on the Digital
Clock face or Analog
Clock rear display. The clock has failed to receive an IP address from the DHCP Server.
Contact your IT group responsible for DHCP service.
Note: The clock is reachable through its fixed link-local address for
diagnostic or re-configuration purposes. The link-local address is
169.254.0.100
.
The service light is
blinking.
The service light is located at the bottom right of the Digital Clock
face. When the light is blinking, this means that there is an active
telnet session in progress on the clock.
Note: that this functionality
may not be present on the Analog Clock.