InnoMedia MTA8328-1 Administrator'S Manual Download Page 59 | Manualshive

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© 2016 InnoMedia, Inc. All rights reserved.

Page 59

InnoMedia MTA8328-1 Administrative Guide

6

Troubleshooting

6.1.1

Telephone has no dial tone

Solution:

Ensure that all cables (power, Ethernet, telephone) are properly connected to the MTA (see Page 4) and
your broadband access device. Ensure that MTA's USB power adapter is plugged in, LED lights are ON.

Pick up telephone handset (phone off-hook), check for LED to be fast blinking Green. If not, please
disconnect MTA power USB cable, and then reconnect it again.

If previous steps fail, report the failure to your VoIP service provider for attention.

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Summary of Contents for MTA8328-1

Page 1: ... 2016 InnoMedia Inc All rights reserved Page 1 InnoMedia MTA8328 1 Administrative Guide InnoMedia MTA8328 1E Administrative Guide Feb 2016 www innomedia com ...

Page 2: ...Based on firmware V1 0 7 1 2014 01 08 V1 3 Based on firmware V4 0 0 2 2014 04 14 V1 4 Based on firmware V4 0 0 8 2014 04 30 V1 41 Based on firmware V4 0 0 10 2014 06 24 V1 5 Based on firmware V4 0 1 1 2014 08 08 V1 6 Based on firmware V4 0 2 1 2014 08 27 V1 7 Based on firmware V4 0 4 0 2014 10 28 V1 72 Based on firmware V4 0 4 0 Note Adding SIP NOTIFY for GR909 2014 12 11 V1 73 Based on firmware V...

Page 3: ...ervers 12 3 1 4 Master DNS 13 3 1 5 TOS Setting 13 3 1 6 Dynamic DNS 14 4 TELEPHONY 16 4 1 PROFILE CONFIG 16 4 1 1 Profile Setting 16 4 1 2 SIP Server Setting 17 4 1 3 Codec Setting 21 4 1 4 SIP Timer Setting 22 4 1 5 DigitMap Setting 24 4 1 6 Feature and Service Code Setting 29 4 1 7 Fax Setting 30 4 1 8 CDR Setting 31 4 2 PORT CONFIG 32 4 2 1 SIP Account Setting 32 4 2 2 Features Setting 33 4 2 ...

Page 4: ...TINGS 43 5 1 1 Administrator Account Setting 43 5 1 2 User Account Setting 43 5 2 PAGE PERMISSION 44 5 3 FIRMWARE UPLOAD 45 5 4 REBOOT 45 5 5 RESTORE TO FACTORY 46 5 6 RESTORE USER SETTING 46 5 7 PROVISIONING SETTING 47 5 7 1 Provision Server Setting 47 5 8 EMS SETTING 50 5 8 1 EMS Server 50 5 9 SNMP SETTING 52 5 10 TRACE LOG 52 5 10 1 Trace Log Setting 52 5 11 REMOTE ACCESS 55 5 11 1 Remote Acces...

Page 5: ... 2016 InnoMedia Inc All rights reserved Page 5 InnoMedia MTA8328 1 Administrative Guide 6 1 1 Telephone has no dial tone 59 APPENDIX A1 LED STATES 60 ...

Page 6: ...for connecting to a broadband network Follow these steps to setup the MTA to the router or network Step 1 Network Connect the Ethernet cable into the WAN port on the MTA and connect the other end into an available Ethernet port on the router LAN port or Ethernet switch port Step 2 Phone Connect your phone to the PHONE port on the MTA Step 3 Power Connect the supplied black USB cable into the micro...

Page 7: ... 2016 InnoMedia Inc All rights reserved Page 7 InnoMedia MTA8328 1 Administrative Guide Figure 1 Setup the MTA device to the router or network switch press 1 on the phone to obtain IP address of the MTA ...

Page 8: ...ined in Figure 1 proceed to access and configure the MTA8328 1 via a Web Browser interface with a PC connected on the same router as the MTA or on the same LAN network as the MTA Figure 2 Login Screen Username and Password The default Username is admin The default Password is password Press 1 on the phone which connects to the MTA and get IP address of the MTA Note The username and password are ba...

Page 9: ...ation Registration Successfully REGISTERED with SIP proxy Not currently REGISTERED with SIP proxy Account disabled State on hook state off hook state Channel Information VoIP SIP User ID Name Registration Status and Line State System Information MAC Address Date and Time System Up Time and Last Provisioning Status Version Information Hardware Version and Firmware Version Network Information Networ...

Page 10: ...is device The MTA 8328 1 supports the following methods to acquire IP address DHCP Fixed IP 3 1 1 Ethernet IP Address Setting Configure the IPv4 IP address for the device Click the IP Address menu from the left panel Note The marked area of Figure 4 will only be displayed when Fixed IP is selected Figure 4 Ethernet IP Address Setting 3 1 1 1 IPv4 Setting Field Name Description Connection Method Av...

Page 11: ...d Link Speed are Auto negotiated and if Disabled you can configure the Link Mode and Link Speed When Auto negotiation is disabled more options are available for you to configure Note Both Link Mode and Link Speed Provisioning Tags should be added at the same time Autonegotiation When this box is checked both the MTA and the connected switch will automatically negotiate link mode and speed Link Mod...

Page 12: ...igure the host and the DNS server information provided by your network operator Figure 7 Configuring the host information on the device Field Name Description Host Name Configure the host name for the device Domain Configure the domain name for the device DNS Server Setting Allows configuration of up to three DNS Servers ...

Page 13: ...n from the following methods in the priority shown 1 Master DNS 2 DHCP Option Ethernet IP Address Setting 3 Manually configured DNS Host and DNS Servers Figure 8 Configuring the Master DNS Information Field Name Description DNS Server Configure the DNS information specified by the VoIP service provider 3 1 5 TOS Setting ToS Type of Service is a part of the IPv4 header which is used for precedence ...

Page 14: ...c DNS Dynamic DNS DDNS updates a name server in the Domain Name System DNS with the active DNS configuration of its configured hostnames addresses or other information If this feature is used click the Add button and the DDNS Entry Setting Page will display as shown in below Figure 10 DDNS Setting Field Name Description Service Provider The DDNS service provider Dynamic DNS Enable DDNS Setting all...

Page 15: ... The password used for the selected DDNS to authenticate this MTA device Check Interval The interval for this MTA device to check its IP address and to report to the DDNS if IP address has changed Force Update Interval The interval for this MTA device to update its current IP address to the DDNS no matter IP address has changed or not ...

Page 16: ... be created Profiles include SIP Server Proxy Settings Codec Settings SIP Timer Settings Digitmap Settings FXS Settings Feature and Service Code Settings Fax Settings and Regional Settings which are described in the following sections Add Click Add to create a new profile Then enter the desired Profile Name in the Profile Name field Save Save a profile Edit Edit the existing profile Delete Delete ...

Page 17: ...strative Guide Figure 13 Up to 4 Profile ID s can be created and displayed Profile ID Up to 4 profiles can be created The profile ID correspond with the No in Profile List 4 1 2 SIP Server Setting Figure 14 SIP Server Settings SIP Proxy Figure 15 SIP Proxy Settings SIP Option ...

Page 18: ...P Access Network Info header support Allowed for Reg Retry List of error codes that respond to REGISTER requests The MTA will continue to retry register only for error codes in this list A negative list can be created by putting a leading in front of the list this will cause the MTA to not retry to REGISTER when it sees any of these error codes This can prevent an infinite loop of REGISTER RESPONS...

Page 19: ...mpact form to reduce message packet size Enable Re registration Credential Enable Re registrations to carry the previous successful authentication credentials OutOfBand DTMF by SIP Use SIP NOTIFY to send DTMF RFC2833 DTMF Use RFC2833 for sending DTMF digits Available options Negotiated MTA and SIP Server negotiate if 2833 is enabled or not Always off 2833 is never used Always on 2833 is always use...

Page 20: ...ER when mixer hangs up so the other two parties can continue the conversation Trusted Proxy Only Use only trusted proxies Only use proxies in the Proxy Server list or ignore the request Accept rsync When enabled device will re provision when an rsync is received and reboot if a check sync is received Call Hold with Zero IP Use 0 0 0 0 in SDP for hold ...

Page 21: ...oice codecs by service providers for telephony services Figure 16 Codec Setting Field Name Description Preferred Codec List List the Codecs to be enabled for this profile and the order of importance Available Codecs PCMU 8000 Set Ptime PCMA 8000 Set Ptime G723 8000 G726 32 8000 G729 8000 iLBC 8000 Telephone Event 2833 payload type ...

Page 22: ...Basic Timer Round Trip Time Estimate T1 Estimated time it takes for a packet to make a round trip from the device to the far end and back Max Retransmit Interval T2 The maximum retransmit interval for non INVITE requests and INVITE responses Invite Retry Times The number of times the device will send an INVITE if no response to initial INVITE Non Invite Retry Times This field specifies the maximum...

Page 23: ...s it will re register when half of the expiration time expires Register Retry Interval The time interval in seconds in which the SIP Device will retry registration when the retry interval expires after a SIP Registration failure It also depends on the Allowed for Registration Retry configuration if it will try again or not Session Timer Signal Bullet Interval Signal keep alive packet time between ...

Page 24: ...ed on the dialing plan which you wish to support Figure 18 DigitMap Setting Field Name Description Digitmap Define patterns of dial strings that the MTA can send to the SIP server when the pattern has been met and not have to wait for the InterDigit Time out or the Critical Timeout This helps improve call completion times Digitmap Timer Critical Timeout Short timeout if match digitmap T pattern In...

Page 25: ...1 7 xxx 8xxxxxxx xxxxxxx xx 91xxxxxxxxxx 9011x T 0 9 4 1 5 2 Digitmap syntax A DigitMap according to this syntax is defined either by a case insensitive String or by a list of strings over which the SIP Device will attempt to find a shortest possible match Regardless of the above syntax a timer is currently only allowed if it appears in the last position in a string Each string in the list is an a...

Page 26: ...ements of the telephony connections You can alter the default settings and fine tune the parameters for specific needs For example you might need to configure the ring timeout duration dependent on your needs You can set the following configuration parameters for an FXS port Figure 19 FXS Setting Field Name Description Basic Setting Polarity Reversal Enable Polarity Reversal Tip and Ring are rever...

Page 27: ...meout Will play Dial Tone for this period of time and then play fast busy OSI PolarityRevers al Interval When a call is terminated and OSI is enabled Reverse Tip and Ring for X ms Jitter Buffer Setting Jitter Buffer Mode Fixed or adaptive jitter buffer support Available Options Adaptive Jitter Buffer Size changes during the call in response to network conditions Fixed Jitter Buffer Size stays at t...

Page 28: ... 2016 InnoMedia Inc All rights reserved Page 28 InnoMedia MTA8328 1 Administrative Guide Monitor Window If during the defined window time frame if 3 packets are late the jitter buffer will be expanded ...

Page 29: ...ng Call Transfer etc Allow Bye at End of Emergency Call If enabled when you hang up a call to an emergency number we treat this as a normal call hang up If it is disabled we will ring the phone when you hang up instead of terminating the call Enable Caller ID of Emergency Call If Caller ID is enabled on an outbound call to the Emergency Number Caller ID will be sent Service Code Cancel Call Waitin...

Page 30: ...Disturb Off allowing incoming calls to ring the phone Play My IP Addr When a phone is connected to the MTA and this service code is dialed the current IP address will be played out to the phone Speed Dialing Enter a prefix to use with the Speed Dialing Settings under the Port Config section For example if you configure a 9 in this setting to dial Speed Dialing Settings 0 phone number you would sim...

Page 31: ...ize delay variations If a jitter buffer is too small then an excessive number of fax packets may be discarded If a jitter buffer is too large then it introduces additional delay Fax PTime Available Options 10 20 30 40 50 60 ms Fax Answer Tone Trigger When enabled the FAX receiving side will send FAX Re Invite T38 Setting Enable T38 Enable Disable T 38 Fax feature 4 1 8 CDR Setting Configure CDR Se...

Page 32: ...culate R factor values for voice qualify analysis at the end of each call 4 2 Port Config SIP Port Setting List of current SIP user accounts You may configure your user account on this device Add Click Add to create a new SIP User Account Enter your SIP account Information at a minimum Save Save the new profile Edit Edit the Profile created Delete Delete the profile 4 2 1 SIP Account Setting Figur...

Page 33: ...receive and answer an incoming call when this line is engaged in an active call Blind Transfer Blind transfer is when a call is routed to a third party and the original call is ended without any check being made to determine whether the transferred call is answered or if the number is busy Consulted Transfer Consulted Call Transfer is used for transferring a call to another destination without rel...

Page 34: ...hat the MTA dials automatically when the phone is off hook 4 2 3 Line Setting Line setting page includes input MIC output speaker volume controls gain controls the designation of telephony current signal type ground start or loop start selection and the way silence suppression is performed Figure 26 Line Setting Field Name Description Voice Gain Speaker Gain Incoming volume control Mic Gain Outgoi...

Page 35: ...egular basis Figure 27 Speed Dial Field Name Description Speed Dial Testing 0 9 4 2 5 IMS related SIP settings The MTA8328 1E loaded with IMS firmware supports the following advanced features IMS Setting Description Enable Reg Subscribe The MTA subscribes registration event and responds to IMS server NOTIFY messages which includes AOR related information in XML format Enable MWI Subscribe The MTA ...

Page 36: ... Key ISIM specific service Auth Management Field AMF ISIM specific service 4 3 Telephony Region and Misc Setting 4 3 1 Media Port Setting Media port starting value should fall within the range from 10 to 65535 and should be an even number Care should be taken as these settings can significantly impact voice performance or result in no voice paths if configured incorrectly Consult your telephony se...

Page 37: ...the connected telephone equipment to transmit speech energy and to power the telephone equipment s ringing device These telephony parameters vary from country to country When shipped from the factory the MTA has set these parameters to match the necessary specifications You can manually configure them if you want to override the default country values Notice Incorrect input would result in poor vo...

Page 38: ...ls are supported If your analog phone only supports DTMF CID it will not be able to display the CID of the caller 4 3 3 Tone Cadence Setting Configures the ring cadence the timing of ringing to pause it varies from country to country for an FXS port The normal ring cadence in North America is 2 seconds of ringing followed by 4 seconds of silence The United Kingdom uses a double ring of 0 4 seconds...

Page 39: ...alling is being rung Reorder Tone Reorder tone also known as fast busy tone is the congestion tone or all trunks busy tone of a PSTN network It varies from country to country Stutter Tone A stuttered or interrupted dial tone is often used to indicate a Calling feature such as Call forwarding has been activated The voice mail waiting tone is represented by VMWI Tone below VMWI Tone Voice Mail Waiti...

Page 40: ...8328 supports multiple ring cadence profiles for different countries When shipped from the factory the MTA has set the ring cadence to match the country requirements You can manually set the ring cadence if you wish to override the default country values Ring Cadence Setting Format on1 off1 on2 off2 Figure 31 Ring Cadence Setting Field Name Description Ring Cadence For a telephone receiving an inc...

Page 41: ...ng limits are exceeded Foreign DC HEMF limit 135V Foreign AC HEMF limit 50Vrms Foreign DC EMF limit 6V Foreign AC EMF limit 10Vrms NOTE Once this test is initiated and if a failure is detected the test will automatically run periodically e g every 30 sec till the foreign voltage is removed Receiver Off Hook Test This procedure detects and reports a failure if an off hook telephone is present REN T...

Page 42: ...Message with Event gr909 Example trace is as follows NOTIFY sip 2148298788 172 16 0 119 user phone SIP 2 0 Via SIP 2 0 UDP 172 16 200 212 5060 branch z9hG4bKac101ead5060 76517495 rport From sip GR909 172 16 200 212 tag rebootapp_tag To sip 2148298788 172 16 0 119 user phone Event gr909 Call ID 3 75ff0490 4bdccd8 ac101ead CSeq 1401 NOTIFY Max Forwards 70 Contact sip GR909 172 16 200 212 Content Len...

Page 43: ...nt setting Field Name Description Administrator Account Setting This allows you to configure an Administrator ID and Password The default values are service provider dependent 5 1 2 User Account Setting Figure 34 User Account Setting Field Name Description User Account Setting This allows you to configure a user s user ID and password The default values are service provider dependent ...

Page 44: ... All rights reserved Page 44 InnoMedia MTA8328 1 Administrative Guide 5 2 Page Permission The administrator may specify which features are available for end subscribers to configure Figure 35 User Page Permission Setting ...

Page 45: ...d also if it can be used to write to the page 5 3 Firmware Upload Figure 36 Firmware Upload Field Name Description Firmware Upload Browse to a new firmware image file to upload to the unit SWAP Click SWAP to switch the backup system firmware to be active 5 4 Reboot Figure 37 Reboot Dialog Field Name Description Reboot Reboot opens a dialog box and asks for confirmation to Reboot the System ...

Page 46: ...Restore To Factory Opens a dialog box and asks for confirmation to Restore to Factory Default Values The default values are service provider dependent 5 6 Restore User Setting Figure 39 Restore User Setting Field Name Description Restore User Setting Opens a dialog box and asks for confirmation to Restore to User Setting The default values are service provider dependent ...

Page 47: ... Therefore if the unit is configured from the Factory with the desired Provisioning information you will not need to manually configure the MTA with its SIP Profile and User Information since the desired information can be entered into the Configuration File for that unit Subsequently when the device is powered on and obtains its IP address it will go to the provisioning server and be configured F...

Page 48: ...g post http messages to inform the provisioning server of provisioning success or failure UserAgent Header UserAgent Header sent out is modifiable Available parameters Model name MOD MAC MAC Version VER Config file last loaded CFG Example Syntax MOD MAC VER CFG Output SIP User Agent MTA 8328 1E 001099112233 V1 0 0 0 Provisioning Config xyz cfg User ID The User ID for HTTP Digest Authentication Pas...

Page 49: ... String and openSSL Inno InnoMedia hash key method Raw HEX key is in binary form but input as Hex String Device will convert it back to binary as a decryption key Raw Key key is in ascii format already Device only uses it for the decryption key OPENSSL key Device will use Encryption Key as password to generate openssl compatible key salt and IV to decode the config file Config file should be encry...

Page 50: ...following T3 interval to perform next provisioning until the system reboot OR provisioning successful Enable Firmware Upgrade When enabled firmware will be downloaded when a new version is available When disabled firmware will not download even if a new version available 5 8 EMS Setting 5 8 1 EMS Server The InnoMedia EMS server is a powerful platform for service providers to be able to see Call St...

Page 51: ...umber used at MTA device in order to connect to EMS server Region ID Region the device is assigned to This is a number value that has to be entered so a good example of region configuration might be based on Area Codes Another example might be time zones When the EMS Server is set up careful consideration should be given to how the regions are defined Heartbeat type The MTA will send a heartbeat t...

Page 52: ... 1 Trace Log Setting Navigate to System Trace Log Configure the MTA device to display debugging messages according to the level parameters Note Trace Level LOG_DEBUG will have performance impacts on the MTA device It is recommended to use this feature only when debugging is needed An example is described as follows On WEB GUI 1 Check Enable Trace Log 2 Trace Level menu choose LOG_DEBUG 3 Check Tra...

Page 53: ...be taken immediately 2 Critical Critical conditions 3 Error Error conditions 4 Warning Warning conditions 5 Notice Normal but significant condition 6 Informational Informational messages 7 Debug Debug level messages Additional Messages available LOG_STACK Network protocol related messages LOG_DQOS RTP traffic related messages Trace Channel The Port you wish to monitor debug 0 covers all ports Trac...

Page 54: ...escription Check whichever items to be monitored and uncheck them after debugging VoIP Display call SIP related debugging message ConfigManager Display configuration related debugging messages ButtonMonitor Display GUI management NetManager Display network related debugging messages SNMP Display SNMP related debugging messages WebServer Display httpd related debugging messages DHCP_OPTION Display ...

Page 55: ...ote Access Setting Field Name Description Telnet Access Enable Disable access and configure what port Telnet will be allowed in on SSH Access Enable Disable access and configure what port SSH will be allowed in on WEB Access Enable Disable access via HTTP or HTTPS and configure what ports will be used for each SNMP Access Enable Disable access and configure what port SNMP will be allowed in on SNM...

Page 56: ...ynchronizes Accurate time information is important for ensuring reliable telephony services Figure 45 Time Setting Field Name Description Current Date The current date which you can modify Current Time The current time which you can modify Time Zone The current Time Zone configured and you can modify with the pull down list Note a reboot is needed for this setting to become effective Enable SNTP E...

Page 57: ...l ping an IP address or FQDN to determine public IP connection If no connection the WAN LED will begin to blink fast Figure 47 Ping Host Setting Field Name Description Ping DNS Server Check if the DNS server is reachable from the MTA device or not Only the top three DNS servers on the priority server list will be checked Ping Gateway Check if the default IP Gateway is reachable from the MTA device...

Page 58: ...MTA and upload to the server Figure 48 System Config Field Name Description Config Upload Download Upload an edited config file to the MTA Retrieve the config file from the MTA to the local drive 5 16 Certificate Key This page allows you to upload the encrypted keys or certificate for transporting signaling data through the secured TLS tunnel Figure 49 Certification Key Field Name Description SIP ...

Page 59: ...ephone are properly connected to the MTA see Page 4 and your broadband access device Ensure that MTA s USB power adapter is plugged in LED lights are ON Pick up telephone handset phone off hook check for LED to be fast blinking Green If not please disconnect MTA power USB cable and then reconnect it again If previous steps fail report the failure to your VoIP service provider for attention ...

Page 60: ... to get an IP address OR is unable to reach a public IP address This is the same condition in which the no Internet connection IVR is played PHONE Off The device has no power OR The device is powered on and initializing OR The device is being provisioned OR The device has initialized been provisioned but failed to register Steady Green The device is registered and ready to make calls and the telep...

Page 61: ... 2016 InnoMedia Inc All rights reserved Page 61 InnoMedia MTA8328 1 Administrative Guide ...

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