InnoMedia MTA 3328-2R, User Manual

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InnoMedia MTA 3328-2R User’s Guide – Appendices
67
Symptom: There is no dial tone. (continued)
Corrective Actions: (continued)
Verify that the device obtained an IP address by
picking up the connected telephone’s handset and
pressing ***1 on the keypad. If it announces
“0.0.0.0” as the IP address, the device did not get an
IP address. Contact your Internet Service Provider.
Verify that your broadband connection is functioning
properly by attempting to connect to a Web site from
a PC on the same network.
Try connecting another phone (one that you are
certain works properly) to see if the phone you are
using is faulty.
Symptom: I hear a fast busy signal when I try to make a
call.
Corrective Actions:
► Make sure you are dialing according to the Dial
Plan Country assigned to your account. (The Dial
Plan Country was assigned when the account was
created.) For example, if your Dial Plan Country is
the U.S., you should dial in the U.S. format:
1 + area code + phone number
NOTE
: If the “1” prefix is omitted, the call will not go
through.
To change the Dial Plan Country assigned to your
account, log onto
www.myaccountcenter.net
. If you
purchased VoiceLine with your credit card directly from the
Web site, please return to the Web site and edit your dial
plan there.
► Verify that your broadband connection is functioning
properly by attempting to connect to a Web site from a
PC on the same network.
Verify that the device obtained an IP address by picking
up the connected telephone’s handset and pressing
***1
on the keypad. If it announces “0.0.0.0” as the IP address,
the device did not get an IP address. Contact your
Internet Service Provider.