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In-situ Level TROLL 400 Operator'S Manual Download Page 1

Operator's Manual

Level TROLL

®

400, 500, 700, 700H Instruments

Information subject to change without notice. In-Situ, In-Situ logo, Baro Merge, BaroTROLL, HERMIT, HydroVu™, iSitu, Pocket-Situ, RDO,
RuggedCable, RuggedReader, SmarTROLL™, TROLL, VuSitu, and Win-Situ are trademarks or registered trademarks of In-Situ Inc.

©

2013.

All rights reserved. This product may be covered by patents identified at www.in-situ.com/patents

0052212 | 2018-05-07

Summary of Contents for Level TROLL 400

Page 1: ...tu In Situ logo Baro Merge BaroTROLL HERMIT HydroVu iSitu Pocket Situ RDO RuggedCable RuggedReader SmarTROLL TROLL VuSitu and Win Situ are trademarks or registered trademarks of In Situ Inc 2013 All rights reserved This product may be covered by patents identified at www in situ com patents 0052212 2018 05 07 ...

Page 2: ...emarks of In Situ Inc Microsoft and Windows are registered trademarks of Microsoft Corporation Pentium is a registered trademark of Intel Tefzel and Delrin are registered trademarks of E I DuPont de Nemours and Company Viton is a registered trademark of DuPont Dow Elastomers Kellems is a registered trademark of Hubbell Inc Alconox is a registered trademark of Alconox Company Lime A Way is a regist...

Page 3: ...5 Absolute Pressure Sensor 15 Gauged Pressure Sensor 15 BaroTROLL Atmospheric Pressure Sensor 16 Configuring Depth and Level for PLC or Data Logger 16 4 System Components 18 Instrument 18 RuggedCable System 18 Vented or Non Vented Cable 18 Jacket Options 18 Customizable Cable Lengths 18 Cable Termination 18 Suspension Wire 20 Communication Cables 21 Description 21 Contents 22 Charging the Communic...

Page 4: ...n Device 33 Connecting RuggedCable 35 Connect the Instrument to the RuggedCable 35 Connect TROLL Com Communication Device to the RuggedCable System 35 Install the Software 36 Win Situ 5 Software 36 7 Field Deployment 37 Program the Instrument 37 Position the Instrument 37 Verify Instrument Depth 38 Secure the Cable 38 Install the Desiccant 39 Desiccant 39 Installation Guidelines 39 Stabilization T...

Page 5: ...ual Log 56 Suspending Pausing a Log 56 Resuming a Suspended Log 56 Stopping a Log 57 Downloading Data to a PC 57 Viewing Logged Data 57 Importing VuSitu Data to Win Situ 58 Using BaroMerge Software 59 BaroMerge Input BaroTROLL File 59 BaroMerge Output 60 Disconnecting an Instrument from the Software 61 10 Connect to a Data Logger or PLC Controller 61 Wiring 63 Analog 4 20 mA 2 Wire 64 SDI 12 3 Wir...

Page 6: ...ll Kit 73 Antifouling 73 TROLL Shield Nose Cone 73 O ring Inspection and Replacement 74 Cleaning and Storage 75 Cleaning the Instrument 75 Twist Lock Connectors 75 Storage 75 Factory Calibration and Service 76 In House Factory Calibration 76 Return Materials Authorization RMA Form 76 Obtaining Repair Service 76 Guidelines for Cleaning Returned Equipment 77 12 Decontamination and Cleaning Form 78 1...

Page 7: ...rtification See the Declarations of conformity at end of this manual Unpacking and Inspection Your instrument was carefully inspected before shipping Check for any physical damage sustained during shipment Notify In Situ and file a claim with the carriers involved if there is any shipping damage Accessories may be shipped separately and should also be inspected for physical damage and the fulfillm...

Page 8: ...Event Fastest logging rate Modbus rate 2 per second Fastest SDI 12 4 20 mA output rate 1 per second Real time clock Accurate to 1 second 24 hr period Sensor Type Material Piezoresistive titanium Calibrated Range Usable Depth Absolute non vented 30 psia 11 m 35 ft 100 psia 60 m 197 ft 300 psia 200 m 658 ft 500 psia 341 m 1120 ft Burst pressure Max 2x range burst 3x range Accuracy FS 4 0 05 Long ter...

Page 9: ...ter 1 83 cm 0 72 in Length 21 6 cm 8 5 in Weight 124 g 0 27 lb Materials Titanium body Delrin nose cone Output options Modbus RS485 SDI 12 4 20 mA Battery type life2 3 6 V lithium 10 years or 2M readings External power 8 36 VDC Memory Data records3 Data logs 2 0 MB 130 000 50 Log types Linear Fast Linear and Event Fastest logging rate Modbus rate 2 per second Fastest SDI 12 4 20 mA output rate 1 p...

Page 10: ...1 800 446 7488 10 www in situ com Warranty 3 years Extended warranties are available for all instruments call for details Footnotes See See page 8 ...

Page 11: ...e 1 per second Real time clock Accurate to 1 second 24 hr period Sensor Type Material Piezoresistive titanium Calibrated Range Usable Depth Absolute non vented 30 psia 11 m 35 ft 100 psia 60 m 197 ft 300 psia 200 m 658 ft 500 psia 341 m 1120 ft 1000 psia 693 m 2273 ft Gauged vented 5 psig 3 5 m 11 5 ft 15 psig 11 m 35 ft 30 psig 21 m 69 ft 100 psig 70 m 231 ft 300 psig 210 m 692 ft 500 psig 351 m ...

Page 12: ...Battery type life2 3 6 V lithium 10 years or 2M readings External power 8 36 VDC Memory Data records3 Data logs 4 0 MB 260 000 50 Log types Linear Fast Linear Linear Average Event Step Linear True Logarithmic Fastest logging rate Modbus rate 4 per second Fastest SDI 12 4 20 mA output rate 1 per second Real time clock Accurate to 1 second 24 hr period Pressure Sensor Type Material Piezoresistive ti...

Page 13: ...ne Output options Modbus RS485 SDI 12 4 20 mA Battery type life2 3 6 V lithium 10 years or 2M readings External power 8 36 VDC Memory Data records3 Data logs 1 0 MB 65 000 2 Log types Linear Fastest logging rate Modbus rate 1 per minute Fastest SDI 12 4 20 mA output rate 1 per second Real time clock Accurate to 1 second 24 hr period Sensor Type Material Piezoresistive titanium Calibrated Range Usa...

Page 14: ...d Tefzel 14 kg 300 m 32 lbs 1 000 ft Vented TPU 14 kg 300 m 32 lbs 1 000 ft Vented Tefzel 14 kg 300 m 32 lbs 1 000 ft Minimum bend radius 2X cable diameter 13 5 mm 0 54 in Break strength 127 kg 280 lbs Maximum cable length 1 219 m 4 000 ft for RS485 Desiccant pack required for vented systems Large and extra large desiccant packs available with titanium ABS or stripped and tinned termination Warran...

Page 15: ...asures all pressure forces detected by the strain gauge including atmospheric pressure PATM The unit of measure is PSIA pounds per square inch absolute measured with respect to zero pressure The back of an absolute pressure sensor is sealed from the atmosphere Therefore the front of the absolute pressure sensor responds to both atmospheric pressure and the pressure head of water above the sensor A...

Page 16: ...rom location to location as a result of topographical and micro meteorological changes Therefore it is important to compensate for the barometric pressure changes when monitoring water elevation BaroTROLL Sensor 1 Sensor back 2 Sensor front 3 Atmospheric pressure PATM e g 14 5 PSI 4 Vacuum Configuring Depth and Level for PLC or Data Logger When you configure level using the Sensors tab the setting...

Page 17: ...he level pressure sensor and click the Configure button The Sensor Setup window appears 4 In the Sensor Setup window select the Level parameter then click Configure The Level Setup Wizard opens 5 In the Level Setup Wizard select the options you want For more information view the Help in the Win Situ 5 Software ...

Page 18: ... Vented or Non Vented Cable Vented cable is used with vented pressure sensors to produce gauged measurements The cable vent tube ensures that atmospheric pressure is applied to the back of the sensor diaphragm Non vented cable is used with non vented instruments for absolute measurements Compensate absolute measurements by using a BaroTROLL Instrument and Win Situ Baro Merge Software Vented cable ...

Page 19: ...em with female to female connectors 2 Stripped and tinned RuggedCable System with female connector 3 Stripped and tinned RuggedCable System with male connector short length that converts a cable with a twist lock connector to a stripped and tinned cable ...

Page 20: ...re sensors such as the Level TROLL 400 Instrument the non vented Level TROLL 700 Instrument and the BaroTROLL Instrument Suspension wire is appropriate to use when direct communication with the instrument is not necessary during deployment Description Part Number Suspension Wire 300 feet 0066450 Suspension Wire 150 feet 0066460 Suspension Wire 50 feet 0066470 ...

Page 21: ...3 ft vented polyurethane cable external power input jack and vent with replaceable membrane Description The Wireless TROLL Com enables wireless communication between a Bluetooth 2 0 enabled Android or Windows device and an instrument deployed on a cable You can also use the Wireless TROLL Com as a replacement for a standard wired TROLL Communication Device The Wireless Rugged TROLL Com permits wir...

Page 22: ...ector to the instrument 6 Lanyard connector 7 Serial number 8 USB connection to a power source for charging the internal battery or wired connection to a computer Contents l Wireless TROLL Com l USB cable l AC wall charger U S A only universal charger sold separately l Lanyard Charging the Communication Device 1 Remove the protective cover from the USB slot 2 Connect the USB cable to the device 3 ...

Page 23: ... correctly paired your Wireless TROLL Com with your wireless device and the instrument is available the software will connect and display readings If the Searching screen continues to show tap Choose another device and select the device you are trying to connect to Connecting to Win Situ 5 1 Open Win Situ 5 Software 2 When prompted Connect to device now click No 3 Plug the USB charging cable into ...

Page 24: ...tu Inc s AC adapter Damage to the instrument caused by the use of third party converters is not covered by the warranty External Power External Battery Packs External battery packs can significantly increase the life of an instrument either for long term deployments or to preserve an aging instrument TROLL Battery Pack The sealed submersible TROLL Battery Pack supplements internal battery power wh...

Page 25: ... life depends on sampling rate This battery pack allows for 1 5 V UM 3 or size AA batteries 8 that are replaced by the user The TROLL Replaceable Battery Pack is not submersible Description Part Number TROLL Replaceable Battery Pack 0090000 Estimated Battery Lifetime TROLL Battery Pack Level TROLL Family 15 minute logging rate 1 1 years 1 hour logging rate 1 1 years Logging with all sensors Actual...

Page 26: ...cable extender connects two lengths of RuggedCable System to meet varying installation needs Description Image Part Number Cable Extender 0051490 Twist Lock Hanger The Twist Lock Hanger is used with a suspension wire to install a non vented instrument when the user does not require direct communication Part Number Image Description 0051480 Twist Lock Hanger titanium for Level TROLL 400 700 700H Ba...

Page 27: ... provides connection between RuggedCable System and a controller panel Part Number Image Description 0053240 Bulkhead Connector Locking Well Cap Description Part Number Locking Well Cap 2 0020360 Locking Well Cap 2 vented 0020370 Locking Well Cap 4 0020380 Locking Well Cap 4 vented 0020390 ...

Page 28: ...tu 5 Software About VuSitu VuSitu is the mobile user interface and control application for In Situ water quality instruments You can use VuSitu on mobile devices with Android operating system 4 4 Bluetooth 2 0 and newer Download the latest version of the app from the Google Play Store at play google com VuSitu allows you to accomplish the following tasks l View live readings that update every 10 s...

Page 29: ...nd secure the other end to the instrument Press the power button on the Wireless TROLL Com and open the VuSitu mobile app on your phone or tablet VuSitu will automatically search for Bluetooth devices nearby but you will need to select the correct instrument when connecting for the first time Select Choose or Add a Device You should see the serial number of the instrument you wish to pair Tap the ...

Page 30: ...ess and Swipe Long Press Swipe Left Swipe Right Press and hold any item in a list of files You can now select multiple files Press an item and swipe left to reveal the delete and share icons Press any item in a list and swipe right to reveal the sharing icon ...

Page 31: ...adings in VuSitu Snapshot Mode Live Readings Mode Take a single reading and save to Snapshot file View Snapshot file from Menu Data Files Check Snapshot option Take readings at two second intervals View readings from Menu Data Files Check Live option ...

Page 32: ...ence See About the Level Reference on page 55 of this manual for complete information about level modes and level references Downloading and sharing your data You can download VuSitu data as an HTML file and share it via email SMS or a cloud storage service such as Google Drive To download a log select it from the Downloaded Data screen and tap Save to Choose one of the download options from the m...

Page 33: ...cation Device models l Install the software l Connect the hardware l Open the software and establish communication with the instrument Select a TROLL Com Communication Device The subsequent figure shows the function and connection features of the TROLL Com Communication Device models l A Direct Connect TROLL Com might be preferred for programming an instrument that will be deployed on a suspension...

Page 34: ...ield use 2 Direct Connect TROLL Com Communication Device serial connection programming only not submersible 3 USB port on a PC laptop 4 Direct Connect TROLL Com Communication Device USB connection programming only not submersible 5 Cable Connect TROLL Com Communication Device USB connection for field use ...

Page 35: ...onnector firmly into the cable connector 3 Hold the textured section of the sleeve in one hand and the instrument in the other Push and twist until you hear a click The click ensures the cable and instrument are securely attached Connect TROLL Com Communication Device to the RuggedCable System 1 If a desiccant is present remove the desiccant from the cable Twist the desiccant and cable sleeve in o...

Page 36: ... the Win Situ 5 link and follow the instructions to install Win Situ 5 to your local hard drive USB TROLL Com Drivers If you are using a USB TROLL Com Communication Device be sure to select the option Install USB TROLL Com Drivers during the Win Situ 5 installation Two drivers will be loaded to your hard drive one for the USB TROLL Com one for the USB TROLL Com serial port ...

Page 37: ... usable depth A BaroTROLL Instrument can be deployed with a non vented instrument to compensate level data for changes in atmospheric pressure Make sure the clocks on both instruments are synchronized and install the BaroTROLL in a location that will never be submerged in water See page 41 Range Effective Range Usable Depth PSIA PSIA kPA Meters Feet 30 15 5 106 9 11 35 100 85 5 589 5 60 197 300 28...

Page 38: ... set the log to remind you later ensure that the instrument is submerged and set the level reference when prompted See page 55 Secure the Cable The RuggedCable System includes a Kellems grip near the up hole end You can compress the wire mesh and slide the grip to the desired location on the cable Pull on the grip to tighten it on the cable Use the loop on the Kellems grip to anchor the cable to a...

Page 39: ... water level reading Move the instrument and take another reading to ensure that the instrument shows reasonable change The instrument could be wedged against the well casing with a loop of cable hanging below An instrument in such a position could become dislodged and move while it is logging data which would record a false change in the water level l For accurate measurements the instrument shou...

Page 40: ...T95 response time for temperature is less than 9 minutes A generous stabilization time is always desirable especially in long term deployments Even though the cable is shielded temperature stabilization stretching and relaxing can cause changes to readings If you intend to monitor water levels to the instrument s stringent accuracy specifications allow up to 60 minutes for the probe and cable to s...

Page 41: ...ct the BaroTROLL to Win Situ 5 software or the VuSitu mobile app and sync the clock See page 53 Set up a log with the same start time and sample interval as you set up in the non vented level instrument See page 54 Installation After the BaroTROLL Instrument is programmed install it in a protected location above the water level near the submerged water level instrument One installation configurati...

Page 42: ...Atmospheric pressure as measured by the BaroTROLL 3 Water pressure as measured by a vented pressure sensor or by subtracting BaroTROLL data from non vented pressure sensor data 4 BaroTROLL Instrument Do not submerge 5 Non vented Level TROLL Instrument To merge atmospheric pressure data with water level data See page 59 ...

Page 43: ...s the instrument is not communicating with the software Click to establish communication with a connected instrument The connected plug indicates the instrument is communicating with the software Click to disconnect the software from the instrument The Home tab displays real time readings from the instrument When connection to the instrument is first established the software displays one reading o...

Page 44: ...f factory calibration and user calibration Use the buttons in this tab to calibrate sensors that support user calibration and configure sensors that are supported by the instrument The Device Setup tab allows access to instrument information and settings such as instrument name serial number firmware version communication settings diagnostics and factory reset options ...

Page 45: ...p down arrow next to the button to view the list of sites The Device Memory gauge turns yellow when the internal memory is used Note Non logging instruments do not have internal memory however the gauge shows 100 percent green when power is applied The Device Battery gauge turns yellow as the battery is depleted This example shows 80 percent of the battery remaining green and 20 percent used yello...

Page 46: ... Probe or the Aqua TROLL 400 System Time is displayed on the left Device Time is displayed on the right Clocks are updated once every two seconds When the Device Time is displayed in red it differs from the current System Time and should be synchronized The Time Sync button is used to write the current PC time to the instrument If you need to set the instrument clock to a time other than the syste...

Page 47: ... com Screen Element Definition The Snapshot button records one set of readings The Record button logs data to a CSV file that can be opened in a spreadsheet program This is not the same as recording data in a log on the instrument ...

Page 48: ...plays Manual For a Running or Stopped log the actual start time is shown l Scheduled Stop Time For a log with a scheduled stop the scheduled stop time is shown For a log without a scheduled stop time this column is blank l Stop Time For a Pending or Ready log this column is blank For a Running log the time of the last data point is shown For a Stopped log the actual stop time is shown l Status Eac...

Page 49: ...g the appropriate button in the Logging tab control panel The Start button starts a Ready or Pending log or resumes a Suspended log The Pause button pauses a Running log allowing you the option to resume it The Restart button restarts the selected Running log from the beginning This can be useful during aquifer testing using a logarithmic data collection schedule The Stop button permanently stops ...

Page 50: ...port configuration Examples include Level Depth Specific Conductivity and Total Dissolved Solids Parameters cannot be configured while the instrument is showing live data on the Home screen or while the instrument contains an active log 1 With the instrument connected to the software select the Sensors tab 2 Select the parameter you intend to configure 3 Click the Configure button When you configu...

Page 51: ...1 800 446 7488 51 www in situ com See the online Help for more details ...

Page 52: ...Apps 3 Click Control Panel 4 Open the Device Manager 5 Click the arrow next to Ports Com and LPT and locate the USB Serial Port listing The number listed next to this entry is your COM port address Steps for Windows 7 systems 1 Click the Start button and open the Control Panel 2 Click Hardware and Sound and open the Device Manager 3 Click the arrow next to Ports COM and LPT and locate the USB Seri...

Page 53: ...mmunications and click Configure Bluetooth Devices You will see a list of nearby Bluetooth devices Click the Wireless TROLL Com you are using and click the check mark Finally click the yellow Connect button at the bottom right of the screen to complete the connection Setting the Instrument Time The instrument time and the current PC time are shown at the top of the screen when an instrument is con...

Page 54: ... screen or if the device already contains its maximum number of logs 3 Select the Site where the set of data will be logged and supply a name for the log 4 Click the right arrow to continue after each step 5 Select the parameters you intend to measure choose the measurement units and specify the order in which the selected parameters will be logged 6 Select the logging method you intend to use See...

Page 55: ... to the volume of data logged and the impact of very fast sampling on battery life Step Linear Step Linear log type measures and records data according to a number of user defined elapsed time intervals or steps within a schedule Both the elapsed time and the number of measurements within each step can vary After completing the elapsed time for each step the schedule will automatically move to the...

Page 56: ...tus column A log with a scheduled start time is displayed with Pending in the Status column Starting a Pending Log A Pending log automatically starts at the scheduled time without any user intervention A scheduled log with Pending status can be manually started at any time before its scheduled start Starting a Manual Log With the instrument connected to the software select the Logging tab Select t...

Page 57: ...th an instrument connected select the Logging tab 2 Select the log you intend to download 3 Choose a Running Suspended Stopped or Deleted log 4 Click the Download button 5 In the next screen select one of the three download options l All data l New data data logged since the last download l Time interval to download New data is downloaded by default to a new log file To append new data to the last...

Page 58: ...xt or the Graph button in the control panel To customize the text or graph view select Preferences Graph Settings or Preferences Data View Settings These options apply to all downloaded data until you change the options Importing VuSitu Data to Win Situ You can import data files from VuSitu into Win Situ 5 from the File menu A Click File Import VuSitu CSV in the menu bar at the top of the screen B...

Page 59: ...n values to apply to the log data Use this option if you wish to manually enter a data set of barometric pressure values l BaroTROLL log file Absolute level sensor data points are individually corrected to reflect barometric pressure changes that were logged by a BaroTROLL instrument during the approximate time period BaroMerge Input BaroTROLL File Log files that contain absolute data can be barom...

Page 60: ...5 Values from the BaroTROLL file will be displayed in the next window You can edit these values if necessary 6 Click the right arrow button 7 Select the log file s you intend to correct and click the check mark 8 Compensated data files can be viewed or exported from the Data tab BaroMerge Output Your original log file is not changed A new corrected log file with the same name and path is created T...

Page 61: ...controller via a stripped and tinned RuggedCable System for communication using one of the following protocols l Analog 4 20 mA l SDI 12 l RS485 Modbus l RS232 Modbus with a customer supplied converter Stripped and tinned RuggedCable System includes a female connector on one end that connects to the instrument The uphole end terminates in stripped and tinned wires for connection to a PLC controlle...

Page 62: ...com 1 PLC or Data Logger 2 Stripped and tinned RuggedCable System with female connector 3 Short stripped and tinned RuggedCable System with male connector 4 RuggedCable System with female to female twist lock connector 5 Instrument ...

Page 63: ...n the following pages for wiring information Make sure that you trim and insulate unused wires The shield must be wired to a chassis ground or earth ground Signal Color Pin Gnd Return Black 6 Ext Power Red 5 4 20 mA Brown 4 RS485 Green 3 RS485 Blue 2 SDI 12 White 1 ...

Page 64: ...1 800 446 7488 64 www in situ com Analog 4 20 mA 2 Wire ...

Page 65: ...1 800 446 7488 65 www in situ com SDI 12 3 Wire ...

Page 66: ...1 800 446 7488 66 www in situ com Modbus Master ...

Page 67: ...1 800 446 7488 67 www in situ com Modbus Master with RS232 Converter Required ...

Page 68: ...on the other Win Situ 5 Software provides options for configuring analog SDI 12 communications and Modbus communications on the Tools tab For additional information on Modbus and SDI 12 communications including the SDI 12 commands and Modbus registers see www in situ com Technical_notes and scroll to the Communications and Software Technical Notes section Redundant Logging The instrument is capabl...

Page 69: ...1 800 446 7488 69 www in situ com A port powered RS485 converter like that shown for Modbus connections may be used for temporary connection of the Level TROLL to a serial port on a PC ...

Page 70: ...ent has been designed to withstand harsh field conditions However as with any electronic instrument it can be permanently damaged if used outside its operating specifications Temperature Review the instrument specifications to determine the operating range Do not deploy instruments in such a way that ice may form on or near the sensors or cable connections Ice formation is a powerful expansive for...

Page 71: ...signed for high humidity environments or deployments where maintenance occurs infrequently Extra Large Desiccants provide six times the drying capability of the Large Desiccant When the desiccant expires both can be refilled with fresh desiccant and re used see Desiccant Refill Kit below The Large Desiccant is available with an ABS or a titanium twist lock connector while the Extra Large Desiccant...

Page 72: ...rections to unlock the desiccant from the cable 3 Attach the new desiccant pack to the twist lock connector on the cable Installing Outboard Desiccant Vented cable must be installed with outboard desiccant to protect the cable and instrument electronics from condensation in high humidity environments The desiccant can be removed from the vent tube if necessary to trim the conductor wires However y...

Page 73: ...ing out the cable end of the desiccant pack If the wool glass does this effectively there is no need to replace it when refilling the desiccant 3 Fill the container with fresh desiccant Replace the vent cap Reattach to cable if removed Antifouling TROLL Shield Nose Cone The copper TROLL Shield Nose Cone is designed to reduce macro and micro fouling of the pressure sensor on Level TROLL and Aqua TR...

Page 74: ...aged O ring 2 Use a clean dry soft cloth to clean the O ring groove to remove dirt or residue 3 Lubricate the new O ring using high vacuum grease a Wash your hands thoroughly b Apply a small amount of grease to the pad of your index finger and rub your index finger and thumb together to spread the grease evenly c Inspect the new O ring and remove any debris stuck to it d Rub your fingers around th...

Page 75: ...o dig out dirt or other materials You void the instrument s warranty by inserting anything into the sensor opening If contamination cannot be removed using the recommendations above please contact In Situ for cleaning A TROLL pressure sensor with the nose cone removed Do not insert ANY object into the sensor opening Doing so voids the warranty Twist Lock Connectors Keep the pins on all connectors ...

Page 76: ...e 2 Be prepared to describe the problem including how the product was used and the conditions noted at the time of the malfunction 3 If Technical Support determines that service is needed they will ask your company to fill out the RMA form and pre approve a specified monetary amount for repair charges When the form and pre approval is received Technical Support will assign an RMA Return Material A...

Page 77: ...to us with each instrument l We recommend the glassware cleaning product Alconox available from In Situ and from laboratory supply companies l Clean all cables and remove all foreign matter l Clean the cable connectors with a clean dry cloth Do not submerge the connectors l Clean the instrument including the nosecone cable head and protective caps If an instrument is returned to our Service Center...

Page 78: ...1 800 446 7488 78 www in situ com Decontamination and Cleaning Form ...

Page 79: ...nications and Software Technical Notes section for more information Real time readings display the wrong units Default units are being used Click the Sensors tab select the sensor click the configure button and select the desired units for each parameter in the Sensor Setup window Cannot add a new log Only one active log can reside in the device at a time an active log is a log that is Ready Pendi...

Page 80: ...ment is actively polling continually updating real time readings in the Home tab The instrument has an active log a log that is Ready Pending Running or Suspended as shown in the Status column of the Logging tab Only one active log can reside in the device at a time Return to the Home tab and stop real time readings by clicking the Play button Stop or delete the log if possible Alternatively confi...

Page 81: ...1 800 446 7488 81 www in situ com Declarations of Conformity and Similarity Level TROLL 400 Instrument ...

Page 82: ...1 800 446 7488 82 www in situ com Level TROLL 500 Instrument ...

Page 83: ...1 800 446 7488 83 www in situ com Level TROLL 700 Instrument ...

Page 84: ...1 800 446 7488 84 www in situ com TROLL Com Communication Device ...

Page 85: ...1 800 446 7488 85 www in situ com BaroTROLL Instrument ...

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