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Ihse Draco MultiView 4K60 MV42 Series User Manual Download Page 103

Draco Multiview 4K60 

Troubleshooting

 

 

103 

10  Troubleshooting 

In the following chapters, support for issues with the Draco MV is provided. Please ensure before 
operating the Draco MV that the Draco MV is connected over a peer-to-peer connection.  

 

 

If using the Draco MV with KVM extenders or a KVM matrix switch, please refer to the relevant 

manuals for assistance if there is an issue 

 

10.1  Network Error 

Diagnosis 

Possible reason 

Measure 

Network settings are 

not assumed after 

editing. 

Restart of the Draco MV 

not yet completed. 

  Restart the Draco MV. 

 

10.2  Failure at the Draco MV 

Diagnosis 

Possible reason 

Measure 

Opening the OSD not 

possible 

Wrong ‘Hot Key’ 

  Reset ‘Hot Key’ if necessary (see 

chapter 3.8.1, page 24f) 

 

 

10.3  Failure at the USB-HID Port 

Diagnosis 

Possible reason 

Measure 

Caps Lock

 and 

Scroll Lock

 LEDs on 

the keyboard are 

flashing 

Keyboard in command 

mode 

  Press 

<Esc>

 key to leave the command 

mode 

USB device without 

function 

No USB-HID device 

recognized 

  Connect a USB-HID device. 

USB-HID device is not 

supported 

  Check the compatibility. 

  Contact your dealer if necessary. 

 

 

10.4  Video Interference 

Diagnosis 

Possible reason 

Measure 

Incorrect video 

display 

Cable connection disturbed 

  Check the integrity of the video cable. 

  Reboot of source (computer, CPU). 

 

 

 

 

Summary of Contents for Draco MultiView 4K60 MV42 Series

Page 1: ...Document MV42_en Edition 2020 05 29 Firmware version 01 03 Software version 1 1 0 0 User Manual Draco MultiView 4K60 Series MV42 ...

Page 2: ...re differences between the various models they are clearly described The manufacturer reserves the right to change specifications functions or circuitry of the series described here without notice Information in this manual can be changed expanded or deleted without notice You can find the current version of the manual in the download area of our website Copyright 2020 All rights reserved This man...

Page 3: ... for Video Audio Type DisplayPort 1 2 Dual Head 17 3 6 5 Ports for Video Audio Type HDMI 2 0 Single Head 17 3 6 6 Ports for Video Audio Type HDMI 2 0 Dual Head 18 3 6 7 Ports for Network and Power Supply 18 3 7 Status Information at the Device 19 3 7 1 Status LED for Switching Status 19 3 7 2 Status LEDs for Video Audio Input Type DisplayPort 1 2 Single Head 19 3 7 3 Status LEDs for Video Audio In...

Page 4: ...og out of the OSD 38 5 3 System Settings 38 5 3 1 Setting OSD Options 39 5 3 2 Setting System Configuration 39 5 3 3 Setting Network Configuration 41 5 3 4 Setting Date and Time 43 5 3 5 Setting SNMP Function 45 5 4 User Settings 47 5 5 Setting of Video Inputs and Video Outputs 48 5 5 1 Setting Video Inputs Parameters 48 5 5 2 Setting Video Outputs Parameters 49 5 6 Saving and Loading Configuratio...

Page 5: ...uration from the Draco MV 77 6 9 Opening a Local Saved Configuration 78 7 Operation 79 7 1 Switching a Source 79 7 1 1 Switching via Keyboard 79 7 1 2 Switching via External Keypad 79 7 1 3 Switching via OSD 79 7 2 Changing the Display Mode 80 7 3 Status Query for Diagnosis via OSD 80 7 3 1 Network Status 81 7 3 2 Firmware Status 82 7 3 3 Trace 83 7 4 Status Query for Diagnosis via Management Soft...

Page 6: ...00 8 2 8 Mini Toslink 100 8 2 9 RJ45 Interconnect 101 8 3 Power Supply and Power Consumption 101 8 4 Environmental Conditions and Emissions 101 8 5 Dimensions 101 8 6 Weight 101 8 7 MTBF 102 9 Maintenance 102 10 Troubleshooting 103 10 1 Network Error 103 10 2 Failure at the Draco MV 103 10 3 Failure at the USB HID Port 103 10 4 Video Interference 103 10 6 Blank Screen 104 11 Technical Support 105 ...

Page 7: ... 1 2 Spellings Uniform spellings are used in this manual for better readability or easier assignment The following spellings are used for products Product Description Draco MultiView 4K60 Draco MV Draco MV Tool Management software Source Computer CPU Sink Console monitor keyboard mouse The following spellings are used for keyboard commands Keyboard command Description key Description of a key on t...

Page 8: ...omestic environment This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures The safety instructions and installation instructions noted in this manual shall be considered in detail Compliance with the specifications for cable lengths and types is mandatory 1 4 EU Declaration of Conformity For inf...

Page 9: ...ndoor environments Use the device only in a room with adequate ventilation Existing ventilation openings on the device must always be free Place all power outlets easily accessible and directly next to each other Connection Check the device for visible damage before connecting it Only connect the device if the device and the ports are not damaged Place all power outlets easily accessible and direc...

Page 10: ...ystem and query several status The Draco MV includes a command mode that allows to open the OSD and to control several functions by keyboard commands during operation Draco MV Tool The Draco MV Tool management software is available as a single executable program file that does not require a separate installation Advanced settings can be configured on the Draco MV operating system using the managem...

Page 11: ... the Draco MV simultaneously However only the audio signal of the active source is output Redundant video and audio output A second monitor can be installed at the second video output The display mode the sequence and the content on monitor 2 correspond to that on monitor 1 When a second loudspeaker is connected also the audio signal of the active source is output Fig 1 System overview example Sin...

Page 12: ...monitor can be installed at the second video output The display mode the sequence and the content on monitor 2 correspond to that on monitor 1 When a second loudspeaker is connected also the audio signal of the active source is output Fig 2 System overview example Dual Head installation 1 CPU 1 2 CPU 2 3 CPU 3 4 CPU 4 5 Draco Multiview 4K60 6 Console 1 USB HID devices e g keyboard mouse 7 Console ...

Page 13: ...splayed sources is always retained after switching to another source When switched from source 1 to source 3 screen 3 is activated and the mouse can be used within this screen Fig 4 Display mode Quad Split example for display order after switching Display Mode Picture in Picture PiP In display mode Picture in Picture the arrangement of the displayed sources is changed after switching to another so...

Page 14: ...0 with total 4K60 4x USB Output Up to 4x HDMI 2 0 with total 4K60 2x USB HID and 2x USB 2 0 Up to 4x optical digital audio 3 4 Scope of Delivery The scope of delivery contains the following items Product type Scope of delivery MV42 DPSH Draco MultiView 4K60 2x Europe power cord 2 0 m 4x DisplayPort cable 2 0 m 4x USB cable Type A B 1 8 m Quick Setup MV42 DPDH Draco MultiView 4K60 2x Europe power c...

Page 15: ... 0 m Type A to A 455 CK Stereo jack cable 1 6 m 3 5 mm Stereo 474 6RMK 19 1U rack mount kit for 6 fold chassis 3 6 Device Views The following views of the Draco MultiView 4K60 illustrate the currently available variants 3 6 1 Overview Draco MultiView 4K60 Fig 6 Front side Fig 7 Connection side 1 Ports for USB service and external keyboard 2 Ports for video audio inputs and outputs see below 3 Port...

Page 16: ...ort 1 for USB HID device 6 Port 1 for USB 2 0 device 7 Service port 8 Port for external keyboard 9 Port 2 for USB HID device 10 Port 2 for USB 2 0 device 3 6 3 Ports for Video Audio Type DisplayPort 1 2 Single Head Fig 9 Connection side 1 DP 1 2 Input 1 from CPU 1 2 DP 1 2 Input 1 from CPU 2 3 DP 1 2 Input 1 from CPU 3 4 DP 1 2 Input 1 from CPU 4 5 DP 1 2 Output 1 to CON 1 6 DP 1 2 Output 1 to CON...

Page 17: ... 9 DP 1 2 Input 2 from CPU 1 10 DP 1 2 Input 2 from CPU 2 11 DP 1 2 Input 2 from CPU 3 12 DP 1 2 Input 2 from CPU 4 13 DP 1 2 Output 2 to CON 1 14 DP 1 2 Output 2 to CON 2 redundancy 15 Audio output 1 2 16 Audio output 2 2 redundancy 3 6 5 Ports for Video Audio Type HDMI 2 0 Single Head Fig 11 Connection side 1 HDMI 2 0 Input 1 from CPU 1 2 HDMI 2 0 Input 1 from CPU 2 3 HDMI 2 0 Input 1 from CPU 3...

Page 18: ...Output 1 to CON 2 redundancy 7 Audio output 1 1 8 Audio output 2 1 redundancy 9 HDMI 2 0 Input 2 from CPU 1 10 HDMI 2 0 Input 2 from CPU 2 11 HDMI 2 0 Input 2 from CPU 3 12 HDMI 2 0 Input 2 from CPU 4 13 HDMI 2 0 Output 2 to CON 1 14 HDMI 2 0 Output 2 to CON 2 redundancy 15 Audio output 1 2 16 Audio output 2 2 redundancy 3 6 7 Ports for Network and Power Supply Fig 13 Connection side 1 Port for ne...

Page 19: ...switching status Pos LED Status Description 1 Status red 1x flashing Switched to CPU 1 2x flashing Switched to CPU 2 3x flashing Switched to CPU 3 4x flashing Switched to CPU 4 3 7 2 Status LEDs for Video Audio Input Type DisplayPort 1 2 Single Head Fig 15 Connection side 1 Status LED input from CPU 1 2 Status LED input from CPU 2 3 Status LED input from CPU 3 4 Status LED input from CPU 4 5 Statu...

Page 20: ...or Off System is off no power supply voltage Solid off System is booting Flashing System is ready Solid off flashing System is shutting down 3 7 3 Status LEDs for Video Audio Input Type DisplayPort 1 2 Dual Head Fig 16 Connection side 1 Status LED input 1 from CPU 1 2 Status LED input 1 from CPU 2 3 Status LED input 1 from CPU 3 4 Status LED input 1 from CPU 4 5 Status LED operating status 1 6 Sta...

Page 21: ...r CPU available connection activated and data traffic active 5 10 Operating status multi color Off System is off no power supply voltage Solid off System is booting Flashing System is ready Solid off flashing System is shutting down 3 7 4 Status LEDs for Video Audio Input Type HDMI 2 0 Single Head Fig 17 Connection side 1 Status LED input from CPU 1 2 Status LED input from CPU 2 3 Status LED input...

Page 22: ... color Off System is off no power supply voltage Solid off System is booting Flashing System is ready Solid off flashing System is shutting down 3 7 5 Status LEDs for Video Audio Input Type HDMI 2 0 Dual Head Fig 18 Connection side 1 Status LED input 1 from CPU 1 2 Status LED input 1 from CPU 2 3 Status LED input 1 from CPU 3 4 Status LED input 1 from CPU 4 5 Status LED operating status 1 6 Status...

Page 23: ...ge Solid off System is booting Flashing System is ready Solid off flashing System is shutting down 3 7 6 Status LEDs of the Network and Power Supply Ports Fig 19 Connection side 1 Status LED 1 for network connection 2 Status LED 2 for network connection 3 Status LED 1 for power supply 4 Status LED 2 for power supply Status LEDs of the network port Pos LED Status Description 1 Activity status green...

Page 24: ... in the Draco MV and press Esc to exit the command mode While in command mode the LEDs Caps Lock and Scroll Lock on the keyboard will flash The following spellings are used for keyboard commands Keyboard command Description key Description of a key on the keyboard key key Press keys simultaneously key key Press keys successively 2x key Press key quickly twice in a row like a mouse double click NOT...

Page 25: ...wing keyboard sequence current Hot Key c 0 Space Enter Set Hot Key for direct OSD access Next to the Hot Key for standard functions a second Hot Key can be exclusively set for opening the OSD directly To select a Hot Key from the Hot Key table for a direct opening of the OSD use the following keyboard sequence current Hot Key f Hot Key Code Enter To select a freely selectable Hot Key e g Space for...

Page 26: ...t cursor only within an input field Cursor Right Right cursor only within an input field Cursor Up In input fields Line up with wrap around In menus Line up without wrap around Cursor Down In input fields Line down with wrap around In menus Line down without wrap around Page Up Previous page in menus with more than one page Page Down Next page in menus with more than one page Tab Next input field ...

Page 27: ...hanges Okay Confirm changes temporary storage of the active configuration in the volatile memory of the Draco MV NOTICE Possible losss of configuration changes By pressing the Okay button to apply changes to the active configuration changes are saved in the volatile memory of the Draco MV In the event of a sudden power failure these changes would be lost To save changes permanently Save the change...

Page 28: ...agement Software Menu Structure The menu structure of the management software is subdivided into various sections Menu bar top line Toolbar second line Tab bar third line Task area left menu section Working area right menu section Status bar bottom line Fig 21 Example System Settings System ...

Page 29: ...ms The management software contains its own support function The integrated help texts in the working area of the management software can be activated or deactivated by the checkbox in the upper right corner Auxiliary names tooltips for the menu items can be activated in the options After calling up a function from the task area a menu opens in the work area of the management software sometimes wi...

Page 30: ...t Software Keyboard Control The following keyboard commands are available for the navigation and configuration within the menus Keyboard command Function Cursor Left Cursor to the left Cursor Right Cursor to the right Cursor Up Line up Cursor Down Line down Page Up In input or status menus with more than one page previous page Page Down In input or status menus with more than one page next page Ta...

Page 31: ...unction Action Result Ascending sort Click with the left mouse button once on the header of the column to be sorted The column is sorted in ascending order The sort status is indicated by an arrow pointing upwards Descending sort Click with the left mouse button twice on the header of the column to be sorted The column is sorted in descending order The sort is displayed by an arrow that points dow...

Page 32: ...ly will have to be released if you want to use the respective function Function Port DNS 53 SNTP 123 UDP SNMP 161 162 both UDP Syslog 514 UDP API 7055 TCP 7065 for SSL Broadcast 7056 UDP 7066 for SSL 4 1 Connecting the Draco MV to the Sink and the Sources To power up the system the following sequence is recommended Monitor Draco MV source Connecting the Console 1 Connect the monitor to the video o...

Page 33: ...MV Tool Available network connection between the management software and Draco MV Contact your system administrator concerning JRE and network connection Installing the management software The management software is available as a single executable program file that does not require a separate installation Copy the program file to a directory on your computer of your choice If you do not have the ...

Page 34: ...w 4K60 34 4 5 Starting the Management Software Open the management software by a double click on the program icon or the file in the directory The management software starts in the offline mode Fig 23 Landing page in offline mode ...

Page 35: ...iguration of the Draco MV see chapter 0 page 41 By default the IP address of the Draco MV is 192 168 100 095 and DHCP is deactivated 3 Enter the user name and password of the administrator see chapter 5 4 page 47 4 Klick the Login button to confirm your entries Fig 24 Menu Connect The data must be entered each time the network connection is re established Alternately the data can be entered and st...

Page 36: ... Menu Device Finder The following device information is shown in the Device Finder Information Descirption Device Name of device Name Name of the active configuration IP address Current IP address of the device MAC Address MAC address of the device The last column of the Device Finders can be used to access the respective Draco MV directly clicking the Connect button To start the Device Finder pro...

Page 37: ... immediately displayed in the OSD To initialize system relevant configuration changes on the Draco MV the Draco MV must be restarted The restart of the Draco MV may take several minutes and the Draco MV is not available during the restart 5 1 Log in to the OSD Requirements You have opened the OSD and you are in the main menu All configuration settings require a login with administrator rights For ...

Page 38: ...D To log out a user press F10 again 5 3 System Settings Various options for system setting are available in the configuration menu In addition the options for saving restarting shutting down and resetting to factory settings are available here Fig 27 Menu Configuration ...

Page 39: ...guration Options 5 3 2 Setting System Configuration The parameters for the system configuration are set in this menu Fig 29 Menu Configuration System The following parameters can be configured Field Entry Description Device Text Enter the device name of the Draco MV default DPSWITCH 01 Name Text Enter the name of the configuration that is used to save the current settings default Standard ...

Page 40: ...lly default 0 seconds The OSD is not automatically ended at 0 seconds Horizontal Mouse Speed 1 x 1 to 9 Adjustment of the horizontal mouse speed 1 slow 9 fast default 4 Vertical Mouse Speed 1 x 1 to 9 Adjustment of the vertical mouse speed 1 slow 9 fast default 5 Double Click Time ms 100 to 800 Adjustment of the time slot for a double click default 200 Keyboard Layout Region Set the OSD keyboard l...

Page 41: ... server Note If DHCP is activated and there is no physical network connection available the boot times might increase N Function not active default IP Address Byte Input of the IP address if DHCP is not active default 192 168 100 95 Subnet Mask Byte Input of the subnet mask in the form 255 255 255 0 if DHCP is not active default 255 255 255 0 Gateway Byte Input of the subnet mask in the form 192 1...

Page 42: ...y for concrete debug cases as it is not intended for normal operation INF Activate information messages in trace default N NOT Activate notification messages in trace default Y WAR Activate warning messages in trace default Y ERR Activate error messages in trace default Y Syslog 1 2 DEB Activate debug messages in trace default N Note The debug messages are exclusively for Draco MV diagnostics Use ...

Page 43: ...on SNTP Client Y Enable network time server synchronization N Function not active default SNTP Server Byte Input of the SNTP server IP address default 000 000 000 000 Time Zone Region Set your specific time zone default GMT 00 Real Time Clock Field Entry Description Date MM 1 to 31 Enter month DD 1 to 31 Enter day YY 1 to 99 Enter year Day 1 to 7 Enter day of the week Time hh 0 to 23 Enter hour mm...

Page 44: ...one field 5 Press the Okay button to confirm your settings 6 Restart the Draco MV The system time will be now provided by the SNTP server Configuring the real time clock without time server To set the real time clock without using SNTP proceed as follows 1 Select Configuration Date Time in the main menu 2 Set the current date in the Date field 3 Set the current Day in the Day field 4 Set the curre...

Page 45: ... NOTICE When using SNMP monitoring for reasons of access security the use of a dedicated network according to the IT Grundschutz catalog is recommended The read only community for the MIB file is draco NOTICE For an activation of the SNMP agent function or the SNMP server function a restart of the Draco MV is necessary Two SNMP servers can be used at the same time The settings for the SNMP monitor...

Page 46: ...ification about a newly connected to the Draco MV Notification about a switched on console Remove Output Notification about a removed console from the Draco MV Notification about a switched off console Input Video Info Notification about a change of resolution or change of frequency EDID Change Notification about a change in EDID information at the inputs Activating the SNMP agent To activate the ...

Page 47: ...itive Note A personal username can consist of up to 32 characters Password Text User password case sensitive Repeat Password Text Repeat user password case sensitive SNMP V3 user The SNMP user has the permission to enable encrypted SNMP V3 The following parameters can be configured for the SNMP user Field Entry Description Full Name Text Optional personal username case sensitive Note A personal us...

Page 48: ...onfiguration Input Control The following parameters can be configured Field Entry Description Name Text Optional Individual name for video inputs case sensitive Note An individual name can consist of up to 32 characters Default EDID Liste MONITOR When the Draco MV is restarted or a monitor is plugged in during operation the monitor s EDID is read out and transmitted to the CPU inputs The video sig...

Page 49: ...ameters for the video outputs are set in this menu Fig 35 Menu Configuration Output Control The following parameters can be configured Field Entry Description Name Text Optional Individual name for video outputs case sensitive Note An individual name can consist of up to 32 characters To configure the name of a video output proceed as follows 1 Select Configuration Input Control in the main menu 2...

Page 50: ...tly in the Draco MV memory or saving the configuration in up to 8 predefined storage locations as well as the default configuration in the memory of the Draco MV 5 6 1 Saving Active Configuration NOTICE Changing or saving configurations blocks the Draco MV memory and leads to a freeze of all OSD menus for a few seconds The switching connections are not affected by this freeze To save the current c...

Page 51: ...e loaded as default configuration for each start of the Draco MV see chapter 5 3 2 page 39 Fig 37 Menu Configuration Save as Saving position Name and detailed information Active Name and detailed information of the current configuration are shown This configuration can be saved Default Name and detailed information of the respective saved configuration are shown This storage location can be overwr...

Page 52: ...ed configurations are loaded in this menu In Active the currently loaded configuration is displayed To replace the current configuration through another configuration in addition to the default configuration Default one from up to eight further personalized configurations File 1 to File 8 can be loaded Fig 38 Menu Configuration Open To load a previously saved configuration proceed as follows 1 Sel...

Page 53: ...on the Draco MV the Draco MV must be restarted The restart of the Draco MV may take several minutes and the Draco MV is not available during the restart You have two possibilities to configure the Draco MV All configuration options described in the following chapters can be carried out in online mode Information on how to proceed in offline mode is described an following page Online Mode Configura...

Page 54: ...o MV Hereby the following steps are necessary 1 Connect the management software with the Draco MV The manufacturer specific configuration Factory Setting saved on the Draco MV is loaded into management software 2 Download configuration 3 Close connection from the management software to the Draco MV 4 Activate edit mode 5 Configure system settings and confirm changes 6 Deactivate edit mode 7 Upload...

Page 55: ...Edit Mode menu item in the toolbar The edit mode will open A symbol is shown in the status bar 2 Make any edits at the configuration and system settings 3 Press the Apply button to confirm the changes The changes will apply immediately as current configuration in the volatile memory of the Draco MV To deactivate the online mode proceed as follows Select the menu item Device Deactivate Edit Mode in...

Page 56: ...management software can be stored in the default settings Fig 40 Menu Options Default Settings The following parameters can be configured Option Description IP Hostname Default IP address or host name of the Draco MV for establishing a connection User Default username for establishing a connection Configuration Directory Default directory for configuration files Firmware Directory Default director...

Page 57: ...Enter the appropriate data 3 Press the Apply button to confirm your entries 6 2 2 Setting the Font Size and Tooltip in the Toolbar The font size can be set in this menu and the display of tooltips for the toolbar can be activated 1 Select the Style tab 2 Select the desired font size 3 Press the Show Toolbar Button Text checkbox A tooltip is displayed when hovering over a menu item in the toolbar F...

Page 58: ...agement Software The language within the management software is set in this menu The charset must match the selected language to ensure correct representation 1 Select the tab Language 2 Select the desired language within the management software and the corresponding charset Fig 42 Menu Options Language ...

Page 59: ...tostart of the Device Finder To start the Device Finder automatically when starting the management software proceed as follows 1 Select the tab Miscellaneous 2 Press the checkbox Device Finder on startup The autostart of the Device Finders is activated Fig 43 Menu Options Miscellaneous ...

Page 60: ...System The following parameters can be configured System Settings Parameter Entry Description Device Text Enter the device name of the Draco MV default DPSWITCH 01 Name Text Enter the name of the configuration that is used to save the current settings default Standard Info Text Additional text field to describe the configuration default Factory settings Serial Number Numeric Serial number of the c...

Page 61: ...ended at 0 seconds OSD Data Parameter Entry Description Horizontal Mouse Speed 1 x 1 to 9 Adjustment of the horizontal mouse speed 1 slow 9 fast default 4 Vertical mouse speed 1 x 1 to 9 Adjustment of the vertical mouse speed 1 slow 9 fast default 5 Double Click Time ms 100 to 800 Adjustment of the time slot for a double click default 200 Keyboard Layout Region Set the OSD keyboard layout accordin...

Page 62: ...and there is no physical network connection available the boot times might increase N Function not active default IP Address Byte Input of the IP address if DHCP is not active default 192 168 100 95 Subnet Mask Byte Input of the subnet mask in the form 255 255 255 0 if DHCP is not active default 255 255 255 0 Gateway Byte Input of the subnet mask in the form 192 168 1 1 if DHCP is not active MAC A...

Page 63: ...tivate SSL encryption for API management software API management software and Draco MV communication N Function not active default To set parameters for the network configuration proceed as follows 1 Select Configuration Network in the task area 2 Modify the desired settings 3 Click the Apply button to confirm your entries 6 3 3 Setting the Syslog Function The parameters for the syslog function ar...

Page 64: ...The debug messages are exclusively for Draco MV diagnostics Use this function only for concrete debug cases as it is not intended for normal operation INF Activate information messages in syslog default N NOT Activate notification messages in syslog default Y WAR Activate warning messages in syslog default Y ERR Activate error messages in syslog default Y To set parameters for the syslog function ...

Page 65: ...nu Extras Options Syslog The following options are available Option Description Log File Directory Default directory to store the log files Log File Name Default name of the log file Log File Extension Default extension for the log file Daily Logfiles Log files are stored every 24 hours daily Maximum Log File Size KB Allowed maximum size of log file Maximum Number of Log Files Allowed maximum numb...

Page 66: ...t logfile will be overwritten with the new information 6 3 4 Setting SNMP Function The SNMP function allows all function critical and safety critical elements of the Draco MV to be monitored and queried This function complies with the RFC 1157 conformal standard Two SNMP servers can be used at the same time NOTICE When using SNMP monitoring for reasons of access security the use of a dedicated net...

Page 67: ...switched off console Video Input Changed Notification about a change of resolution or change of frequency EDID Change Notification about a change in EDID information at the inputs Power Supply 1 Notification about the status of power supply unit 1 Power Supply 2 Notification about the status of power supply unit 2 Activating the SNMP agent To activate the SNMP agent proceed as follows 1 Select Sys...

Page 68: ... Menu System Settings Date and Time The following parameters can be configured SNTP Field Entry Description SNTP Checkmark Enable network time server synchronization SNTP Server Byte Input of the SNTP server IP address default 000 000 000 000 Time Zone Region Set your specific time zone Real Time Clock Field Description Date Date and time of real time clock Get Local Time Get local time of this co...

Page 69: ...e will be now provided by the SNTP server Configuring the real time clock without time server To set the real time clock without using SNTP proceed as follows 1 Select System Settings Date and Time in the task bar 2 Set the current date in the Date and Time field 3 Set the current time in the Date and Time field 4 Press the Apply button to set the system time 5 Option If you want to receive the ti...

Page 70: ...lution of the monitor 1080p60 When the Draco MV is restarted or a monitor is plugged in during operation the video signal is always displayed with the preset resolution 4K30 4K60 No Signal Color List Background color if no video signal is available To configure the settings for a video input proceed as follows 1 Select Input Output Controls Input Control in the task area 2 Select the video input t...

Page 71: ...tted to the CPU inputs The video signal is always displayed with the resolution of the monitor 1080p60 When the Draco MV is restarted or a monitor is plugged in during operation the video signal is always displayed with the preset resolution 4K30 4K60 No Signal Color List Background color if no video signal is available To configure the settings for a video output proceed as follows 1 Select Input...

Page 72: ...iption Full Name Text Optional personal username case sensitive Note A personal username can consist of up to 32 characters Password Text User password case sensitive SNMP V3 user The SNMP user has the permission to enable encrypted SNMP V3 The following parameters can be configured for the SNMP user Field Entry Description Full Name Text Optional personal username case sensitive Note A personal u...

Page 73: ...hanges saving the current configuration permanently in the Draco MV memory saving the configuration in up to 8 predefined storage locations as well as the default configuration in the memory of the Draco MV saving configuration on a local memory 6 6 1 Saving Active Configuration to the Draco MV NOTICE Changing or saving configurations blocks the Draco MV memory and leads to a freeze of all OSD men...

Page 74: ... 1 Select the Upload menu item in the toolbar An access window appears 2 Enter the IP address of the Draco MV in the entry field 3 Enter the username and password of the administrator 4 Press the Next button to display the selection of storage slots Fig 54 Menu Upload Connect 5 Under Select Configuration Slot select the storage slot for the configuration default or config01 to config08 6 Option To...

Page 75: ...efined Configurations Configurations can be saved as a file that can be stored independent of the Draco MV To save a configuration file proceed as follows 1 Select File Save As in the menu bar 2 Enter a name for the configuration 3 Select the directory of the configuration on your storage medium where it is to be saved Configurations are always saved in a file with the Endung dmc Fig 56 Menu File ...

Page 76: ... Configuration in the task area 2 Select the configuration to be activated 3 Click the Activate button to activate the selected configuration A query to restart the Draco MV appears 4 Confirm the restart The connection is disconnected and the Draco MV is restarted The selected configuration is loaded on restart and is shown in the menu as active configuration under Active Configuration in the work...

Page 77: ...nload menu item in the toolbar An access window appears 2 Enter the IP address of the Draco MV in the entry field 3 Enter the username and password of the administrator 4 Press the Next button to display the selection of storage slots Fig 58 Menu Download Connect 2 Under Select Configuration select the storage slot for the configuration default or config01 to config08 3 Press the Finish button to ...

Page 78: ...guration To load a local saved configuration proceed as follows 1 Select File Open menu item in the toolbar 2 Navigate to the location of the configuration file to be opened 3 Click the configuration file to be opened 4 Click the Open button to open the configuration file Fig 60 Menu File Open ...

Page 79: ...rd and mouse are connected to the specified source When using the numeric keypad for switching a confirmation of the switching operation by using the Enter key is not necessary 7 1 2 Switching via External Keypad Optionally you can connect an external keypad with a GPIO interface to switch to the respective source The GPIO interface is separately available for each USB HID port with CPU connection...

Page 80: ...onsole proceed as follows 1 Select in the main menu Switch 2 Select the desired display mode under Display Mode The selected display mode is immediately displayed on the console Fig 62 Menu Switch 7 3 Status Query for Diagnosis via OSD Various statuses can be queried for diagnosis Fig 63 Menu Status ...

Page 81: ...Network Status The current network configuration is displayed in this menu Select in main menu Status Network to query the network configuration Fig 64 Menu Status Network For information about the parameters please refer to chapter 0 page 41 ...

Page 82: ...Operation Draco Multiview 4K60 82 7 3 2 Firmware Status The current firmware status is displayed in this menu Select in main menu Status Firmware to query the firmware status Fig 65 Menu Status Firmware ...

Page 83: ...ce The trace function is used for diagnostic purposes All recorded events for activities and switching operations are displayed in this menu Select in main menu Status Trace to display the recorded events of the Draco MV Fig 66 Menu Status Trace ...

Page 84: ...ctions to the Draco MV are displayed in this menu Select Status Updates Device Status in the task area to display the current connections Fig 67 Menu Status Updates Device Status Port color Description Green Port is connected Red Port is not connected The connection on the network port is indicated at the port via LEDs ...

Page 85: ...s The current network configuration is displayed in this menu Select System Settings Network in the task area to query the network configuration Fig 68 Menu Status Updates Network For information about the parameters please refer to chapter 6 3 2 page 62 ...

Page 86: ...view 4K60 86 7 4 3 Firmware Status The current firmware status is displayed in this menu Select Status Updates Firmware Update in the task area to query the current firmware status Fig 69 Menu Status Updates Firmware Update ...

Page 87: ...lly Logging of system activities starts when the Monitoring menu is opened and remains active until the tab is closed NOTICE Syslog messages are transmitted via UDP Therefore port 514 within the used network should not be blocked e g by a firewall Fig 70 Menu Monitoring Syslog To start syslog monitoring proceed as follows Press the Monitoring menu item in the toolbar In the working area the config...

Page 88: ... a defined date range will be filtered Facility Messages for a defined facility will be filtered Severity Messages for a defined severity will be filtered Host Messages for a defined host will be filtered Message Messages with defined text parts will be filtered Filter options are not valid within the locally stored log files Recording function All messages shown in the Syslog are equipped with va...

Page 89: ...for reasons of access security the use of a dedicated network according to the IT Grundschutz catalog is recommended The read only community for the MIB file is draco Fig 71 Menu Monitoring SNMP To start SNMP monitoring proceed as follows Press the Monitoring menu item in the toolbar In the working area the configuration menu for the SNMP monitoring is opened The procedure for activating the SNMP ...

Page 90: ...r a defined date range will be filtered Facility Messages for a defined facility will be filtered Severity Messages for a defined severity will be filtered Host Messages for a defined host will be filtered Message Messages with defined text parts will be filtered Filter options are not valid within the locally stored log files Recording function All messages shown in the SNMP are equipped with var...

Page 91: ... menu item in the toolbar An access window appears 2 Enter the IP address of the Draco MV in the entry field 3 Enter the name and password of the administrator 4 Press the Next button Fig 72 Menu Save Status Connect 5 Activate the checkbox to anonymize your personal data when saving the status file 6 Click the Finish button to save the status file Fig 73 Menu Save Status Anonymization ...

Page 92: ... CPU ports of the Draco MV 2 Connect from a computer to the Draco MV via mini USB cable As a result the Draco MV will open a flash drive 3 Copy the provided firmware files to the Draco MV You do not have to adhere to a special sequence 4 Before putting the Draco MV into operation again you have to reconnect to USB cables to the Draco MV with the power switched off 5 Restart the Draco MV ...

Page 93: ...d as follows 1 Select Configuration Shut down MV in the main menu 2 Confirm the selection with the Okay button The current configuration is saved in the permanent memory of the Draco MV and the Draco MV will be shut down NOTICE After shutting down the Draco MV can be disconnected from the power supply Fig 74 Men Configuration Shut down MV ...

Page 94: ...d NOTICE If a firmware update has been installed since the delivery the Draco MV will be set to the state defined there To perform a restart of the Draco MV proceed as follows 1 Select Configuration Restart MV in the main menu 2 Confirm the selection with the Okay button The current configuration is saved in the permanent memory of the Draco MV and the Draco MV will be restarted with the current c...

Page 95: ...admin password NOTICE If a firmware update has been installed since the delivery the Draco MV will be set to the state defined there To perform a reset of the Draco MV proceed as follows 1 Select Configuration Factory Reset in the main menu 2 Confirm the selection with the Okay button The current configuration in the permanent memory of the Draco MV is deleted and the Draco MV will be reset to fac...

Page 96: ...HD Data rate is limited to 21 6 Gbit s The color depth is 8 bit 4 4 4 Audio Various audio formats can be transmitted through the interface Parameters Values Standards Stereo Linear Pulse Code Modulation LPCM Bit depth 16 to 24 bit Sample Rate 32 to 48 kHz 8 1 2 HDMI Video The video interface supports the HDMI 2 0 standard All signals that comply with this standard can be transmitted This includes ...

Page 97: ...ia a 3 0 m A B cable 247 U2 or a 3 0 m USB A A extension cable 436 USB20 The compatibility to other extension cables cannot be guaranteed Only two USB HID devices are supported concurrently such as keyboard and mouse or keyboard and touch screen A hub is allowed but it does not increase the number of devices allowed To support other USB non HID devices such as scanners web cams or memory devices u...

Page 98: ...aco MV with optical digital audio interface supports the unidirectional transmission of digital audio data This is a combined interface that can output both digital and analog The output can be either digital or analog at any moment Up to four sources can be connected to the Draco MV The audio data of all sources will be transmitted to the Draco MV at the same time but only the audio signal of the...

Page 99: ... Signal Pin Signal 1 ML_Lane 3 n 11 GND 2 GND 12 ML LANE 0 p 3 ML_Lane 3 p 13 Config1 GND 4 ML_Lane 2 n 14 Config2 GND 5 GND 15 AUX CH p 6 ML_Lane 2 p 16 GND 7 ML_Lane 1 n 17 AUX CH n 8 GND 18 Hot Plug Detect 9 ML_Lane 1 p 19 Power Out Return 10 ML_Lane 0 n 20 Not connected 8 2 3 HDMI Connector Pin Signal Pin Signal 1 TMDS data 2 11 TMDS clock GND 2 TMDS data 2 GND 12 TMDS clock 3 TMDS data 2 13 C...

Page 100: ...ni USB Type B Connector Pin Signal Color 1 5 V DC Red 2 Data White 3 Data Green 4 Not connected 5 GND Black 8 2 7 D Sub 9 GPIO Connector Pin Signal Control 1 GPIO1 LED 1 2 GPIO2 Push button 1 3 5 V DC 4 GPIO3 LED 2 5 GPIO4 Push button 2 6 GPIO5 LED 3 7 GPIO5 Push button 3 8 GPIO7 LED 4 9 GPIO8 Push button 4 8 2 8 Mini Toslink Connector Pin Signal Pin Signal 1 GND 3 Audio OUT R 2 Audio OUT L 4 Audi...

Page 101: ...of max of 400 mA current consumption 8 4 Environmental Conditions and Emissions Parameters Values Operating Temperature 5 bis 45 C 41 to 113 F Storage Temperature 25 bis 60 C 13 to 140 F Relative Humidity max 80 non condensing Operating Altitude max 2 500 m 7 500 ft Heat Dissipation Corresponds to power consumption in Watt W 8 5 Dimensions Product Packaging Dimensions MV42 DPSH 442 x 250 x 44 mm 1...

Page 102: ...lations are based on 90 confidence limit We estimate that inside the housing temperature will be 15 C higher than the ambient temperature Therefore the MTBF calculation refers to an ambient temperature of 45 C The humidity is limited to 60 Product MTBF in POH MV42 DPSH 67 232 MV42 H2SH 48 480 MV42 DPDH 72 283 MV42 H2DH 53 913 9 Maintenance The Draco MV contains no user serviceable parts inside Do ...

Page 103: ...Restart the Draco MV 10 2 Failure at the Draco MV Diagnosis Possible reason Measure Opening the OSD not possible Wrong Hot Key Reset Hot Key if necessary see chapter 3 8 1 page 24f 10 3 Failure at the USB HID Port Diagnosis Possible reason Measure Caps Lock and Scroll Lock LEDs on the keyboard are flashing Keyboard in command mode Press Esc key to leave the command mode USB device without function...

Page 104: ... 12 off Power supply Check the connection to the power network Monitors remains dark after switching operation Switching to a port without active source computer CPU Switching to a port with an active source One LED of the LEDs 1 to 4 or 6 to 9 is off Source not connected Check cable connectivity between source and Draco MV 11 12 ...

Page 105: ...f dealer if necessary Issue date of the existing manual Nature circumstances and duration of the problem Components included in the system such as graphic source CPU OS graphic card monitor USB HID USB 2 0 devices interconnect cable including manufacturer and model number Results from any testing you have done 11 2 Shipping Checklist 1 To return your device you need an RMA number Return Material A...

Page 106: ...ications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances All power supplies are certified to the relevant major international safe...

Page 107: ... limits 2011 65 EU Council Directive on the restriction of the use of certain hazardous substances in electrical and electronic equipment Compliance with the directives is verified by compliance with the following standards EN 55032 2015 EN 55024 2010 A1 2015 EN 61000 3 2 2019 EN 61000 3 3 2013 EN 61000 6 2 2019 EN 62368 1 2014 AC 2015 EN 63000 2019 05 Oberteuringen May 15 2020 Place Date Managing...

Page 108: ...n interface for an all digital transmission of audio and video data It is differentiated between the HDMI standards 1 0 to 1 4a also 2 0 to 2 0b or 2 1 The signals have TMDS level KVM Keyboard video and mouse MTBF Mean Time Between Failure MTBF is measured in power on hours OSD The On Screen Display is used to display information or to operate a device PCM PCM Pulse Code Modulation is a pulse modu...

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