Idemia MorphoAccess VP MD Installation Manual Download

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MorphoAccess® VP MD

– Installation Guide

Section 1 :Introduction

2019_200000XXXX-V0

IDEMIA

OCUMENT

EPRODUCTION AND

ISCLOSURE

ROHIBITED

December 2018

Section 1 : Introduction

Summary of Contents for MorphoAccess VP MD

Page 2: ...s document contains information of a proprietary nature to IDEMIA and is submitted in confidence for a specific purpose The recipient assumes custody and control and agrees that this document will not be copied or reproduced in whole or in part nor its contents revealed in any manner or to any person except to meet the purpose for which it was delivered This caveat is applicable to all the pages o...

Page 3: ...00000XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 3 December 2018 Revision History The table below contains the history of changes made to the present document Version Date Reference Description 01 April 2019 2019_000000XXXX V0 Document creation ...

Page 4: ...s 17 Recommendations for terminal implementation 18 Section 2 General Description 21 Box opening 22 Components of the initial package 23 Terminal s front view description 24 Terminal s rear view description 25 MorphoAccess VP MD Technical Characteristics 26 Section 3 Installation Procedure 28 Before proceeding to the installation 29 Installation 30 Required tools not supplied 30 Equipment from the...

Page 5: ...6 Ethernet connection 47 Default Ethernet configuration 47 Recommendations for RJ45 wiring 48 External USB connection 49 Wi Fi dongle installation 50 Section 5 User Interface 51 Modes for controlling access rights 52 Introduction 52 Identification mode 52 Authentication verification mode 52 Multi factor mode 53 Proxy mode 53 External database mode also called polling mode 53 Configuring the termin...

Page 6: ...ger 66 Correct position 66 Bad finger position 67 Troubleshooting 68 How to get the latest versions of documents 70 Documents concerning the MorphoAccess terminal 71 Troubleshooting 73 The terminal IP address is unknown or it is not possible to connect to the terminal 73 The sensor is switched off 73 The terminal returns erratic responses to Ping commands 73 Technical Support and Hotline 74 North ...

Page 7: ... MD Installation Guide Table of Content 2019_200000XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 7 December 2018 Annex 1 Finger Placement Recommendations 63 Annex 2 Bibliography 69 Annex 3 Support 72 ...

Page 8: ...overs 34 Figure 11 Cabling layout 36 Figure 12 Power supply wiring 37 Figure 13 Output relay wiring 38 Figure 14 Example of electric door strike connection 38 Figure 15 Tamper switch wiring 39 Figure 16 Wiegand input wiring 40 Figure 17 Wiegand output wiring 41 Figure 18 Wiegand port wiring DataClock 43 Figure 19 Wiegand port wiring Data Clock 43 Figure 20 RS 485 port wiring RS485 44 Figure 21 GPI...

Page 9: ...MorphoAccess VP MD Installation Guide Section 1 Introduction 2019_200000XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 9 December 2018 Section 1 Introduction ...

Page 10: ...ach technology and also by making the most of the new characteristics resulting from the fusion of the two biometrics while offering the same easiness of use which makes finger biometrics based systems quickly adopted by end users In addition the MorphoAccess VP MD offers the following advantages high quality optical sensor IQS quality sensor supports multiple input output interfaces used in the p...

Page 11: ...ts MA VP DM Marketing Name Multimodal finger vein fingerprint biometrics MIFARE DESFire Contactless smartcard readert Water Resistant Regulatory Model Number MorphoAccess VP MD MPH AC005A The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports associated to the product The Regulatory Model Number and other product identification informations can ...

Page 12: ...ectrical Code NFPA 70 and the local authority having jurisdiction This product is intended to be installed with a power supply complying with IEC60950 1 in accordance with the NEC Class 2 requirements or supplied by a listed IEC60950 1 external Power Unit marked Class 2 Limited Power source or LPS and rated 12VDC 1A minimum or 24VDC 0 5A minimum In case of building to building connection power sou...

Page 13: ...be measured on the product block connector and must be equal to 12VDC 24VDC 15 10 For information this table shows the maximum drop voltage observed on the terminal MorphoAccess VP MD depending on the length of the cable Gauge AWG Diameter mm Maximum drop voltage 1m V Maximum drop voltage 5m V Maximum drop voltage 10m V 18 1 02 0 02 0 11 0 21 20 0 81 0 03 0 17 0 33 22 0 64 0 05 0 26 0 53 24 0 51 0...

Page 14: ...sed Standards MorphoAccess VP MD is intended to be used for professional application only buildings airport This product may cause interference if used in residential areas Such use must be avoided unless the user takes special measures to reduce magnetic emissions to prevent interference to the reception of radio and television broadcast The full Declaration of Conformity is available on demand t...

Page 15: ...the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular...

Page 16: ...d power e i r p is not more than that necessary for successful communication Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 il ne doit pas produire de brouillage et 2 l utilisateur du dispositif doit être prêt a accepter tout brouillage radioélectrique reçu même si ce brouil...

Page 17: ...r remains normal the electromagnetic field modifies the capacity of the sensor and has no impact for the user the access control remains functional outside the light signal To avoid the light signal Idemia recommends the use of an EMI filter on the power lines and recommends as far as possible to install the MorphoAccess VP MD at a sufficient distance from the antennas of potential RF transmitters...

Page 18: ...of hardware required decide if a network is required and decide on the location and number of required terminals Unpack all items Unpack all items and check against the packing list Install network hardware components Install the cabling and components needed to run the system Install software Install the software needed to set up the terminals Pre configure device Connect the terminals to the Eth...

Page 19: ...dal biometric verification i e to identify the individual who is presenting his finger on the terminal sensor by comparing his biometric data with the references previously stored in the terminal database in the form of multimodal biometric templates or to verify his identity using the reference stored in a contactless card presented to the terminal An Access Controller 3rd party product The Contr...

Page 20: ...witches for more explanations The Controller is part of the global Access Control System of the secured area which can provide useful features such as manage authorized user lists i e for VIP banned card lists i e for lost user cards an access request log who and when access granted or denied an event log i e tamper detection access control for evacuation of the building The MorphoAccess terminal ...

Page 21: ...MorphoAccess VP MD Installation Guide Section 2 General Description 2019_200000XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 21 December 2018 Section 2 General Description ...

Page 22: ...acted from the protection casing as depicted in the pictures below Extract the bottom cover and the wall plate which are not screwed to the terminal and keep them separate until the installation of the terminal is completed The screwing of the bottom cover is the last stage of the installation Do not forget to withdraw the sachet of screws bolts and connectors from the white protection casing Figu...

Page 23: ...nitial package Figure 3 Box Content 1 One 1 Terminal s body 2 One 1 top cover fixed at the body of the terminal 3 One 1 bottom cover 4 Four 4 M3X10 Screws for terminal fixing to the wall plate T10 Torx and 4mm flat print 5 Four 4 K25x8 Screws Bottom cover fixing T8 Torx Print 6 One 1 Connection cable 7 One 1 Wall frame X4 K25 8 Torx 8 Print X4 M3 10 Torx 10 Print 1 2 3 4 6 5 7 ...

Page 24: ...mber 2018 Terminal s front view description Figure 4 MorphoAccess VP MD terminal front view 1 Terminal s body 2 Top cover 3 Contactless card reader 4 Multimodal biometric sensor optical 5 Bottom cover 6 Anti tamper switches 7 USB port for configuration and settings with a USB mass storage key or for installation of a Wi Fi USB dongle 2 3 1 4 5 6 6 7 ...

Page 25: ...0XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 25 December 2018 Terminal s rear view description Figure 5 MorphoAccess VP MD terminal rear view 1 Mounting holes 4 2 Anti pulling switches 2 3 RJ45 Ethernet and Power Over Ethernet 4 Terminal blocks 1 1 1 1 2 2 3 4 ...

Page 26: ...color LED Multi tone Buzzer Biometrics MorphoSmart FINGER VP Biometric module inside for multimodal biometric comparison With 500dpi 256 gray levels optical sensor PIV IQS certified by the FBI False Acceptance Rate FAR adjustable from 10 2 down to 10 8 Database capacity 5000 users standard or 10 000 users with specific license Log capacity 100 000 records standard and up to 1 000 000 with specific...

Page 27: ...y Power Over Ethernet through RJ 45 connector Security of the terminal Anti tamper pulling switches Tamper pulling detection one relay switch Size and weight W x H x D 90 mm x 160 mm x 125 mm 3 54 x 6 3 x 4 92 675g with wall plate 515g without wall plate Environmental conditions Operating temperature 10 C to 50 C 14 F to 122 F Operating humidity 10 RH 80 non condensing Storage temperature 20 C to ...

Page 28: ...MorphoAccess VP MD Installation Guide Section 3 Installation Procedure 2019_200000XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 28 December 2018 Section 3 Installation Procedure ...

Page 29: ...rminal with its gasket the top cover see Figure 6 Removing the top cover for how to unclip it and the wall plate Keep these elements at hand Figure 6 Removing the top cover It is then possible to fix the terminal either directly on a wall or using a standard electric case not provided The recommended height for fixing of the terminal lies between 1m and 1 20m For an optimal use the terminal must b...

Page 30: ... 1 Flat tip screwdriver 2 5mm for block connector screws A 1 Torx T10 screwdriver or a 1 regular 4 mm screwdriver A 1 Torx T8 screwdriver Deadbolt door strike Snubber diode required to protect regulated DC power supply from inductive kickback 1N4007 diode or equivalent recommended Separate power supply for the deadbolt door strike based on supplier s recommendations External relay if required Netw...

Page 31: ...which the terminal is mounted The adhesive foam joint at the back of the wall plate is required for sealing purposes watertightness If walls have a rough or uneven surface a silicon bead may be required between the wall plate and the wall to ensure sealing Drilling the mounting holes If not present drill in the wall a hole with a diameter adapted to the width of the terminal and the cable to be ho...

Page 32: ...Drilling template Fixing Be sure that a sufficient space is reserved in the wall for the passage of cables in particular for Ethernet cable and plug and also for the Wi Fi dongle if applicable Place the wall plate against the wall opposite the four holes pierced in the wall see Figure 8 Wall plate fixing Scale 1 0 1 to 1 2m Ø67mm max Φ3 5 x 30mm 1 2 83 4 60 0 Φ3 5 x 30mm ...

Page 33: ...fixing Use the 2 upper screw shanks to make sure that the wall plate is mounted horizontally Cabling Cable for wiring shall be AWG 20 to 24 length shall be adapted to the size of the hole in the wall to terminal connections and to the distance between the electric source and the terminal itself Plug Ethernet cable if present into the RJ45 connector see Figure 5 MorphoAccess VP MD terminal rear vie...

Page 34: ...ving the top cover following steps 1 to 3 in reverse and Figure 10 Assembling top and bottom covers Screw on the bottom cover see Figure 10 Assembling top and bottom covers1 using the four K2 5 x 8 screws Power has to be set up just after closing it If product has to be stored for a long time more than 48 hours don t forget to restore its configuration before use Figure 10 Assembling top and botto...

Page 35: ...MorphoAccess VP MD Installation Guide Annex 1 Finger Placement Recommendations 2019_200000XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 35 December 2018 Section 4 Electrical Interface ...

Page 36: ...nections of the MorphoAccess VP MD terminal described hereafter are of SELV Safety Electrical Low Voltage type Figure 11 Cabling layout RJ45 USB 19 Green Red WIEG_IN_D0 20 White Red WIEG_IN_D1 21 Green WIEG_OUT_D0 23 White WIEG_OUT_D1 24 Blue WIEG_OUT_LED1 22 Blue Red WIEG_OUT_LED2 18 Black Red WIEGAND_GND 15 Blue Black RS485_RX TX A 13 Blue White RS485_RX TX B 17 Black Red RS485_GND 1 Red Power 1...

Page 37: ...en restart using POE External Power supply Figure 12 Power supply wiring 1 Red Power Supply 12V In Positive 12 Volts power supply 2 Black Power ground In Ground power supply External power supply Must comply with CEE IEC EN60950 standard 12V to 24V DC regulated 1 Amp min at 12V Could be provided by a 12 Volts Wiegand power supply which complies with the Security Industry Association s Wiegand stan...

Page 38: ...lay Load characteristics 1 A max 30 VDC according to the safety extra low voltage requirements independently of the power supply Resistive load or inductive load see warning information hereafter for inductive load The internal relay is designed for at least 100 000 cycles Inductive load management requires a parallel diode for a better contact lifetime Example of connection for electrical door lo...

Page 39: ...the switch Product installed on the wall plate switch enabled contact closed Product opened rear connectors accessible switch disabled contact open Nominal characteristics of switch block Electrical characteristics 100 mA at 30 VDC max Resistive load according to the safety extra low voltage standard This MorphoAccess VP MD terminal is part of security system it is customer s responsibility to con...

Page 40: ...nstance to connect an external card stripe reader to the MorphoAccess VP MD terminal Figure 16 Wiegand input wiring 18 Black Red Digital ground Ground for Wiegand 19 Green Red WIEG_IN_D0 In Wiegand IN D0 Output type required Open drain or 5V 5 20 White Red WIEG_IN_D1 In Wiegand IN D1 Output type required Open drain or 5V 5 If pull up s to 12V have been added on D0_IN and D1_IN inputs on a previous...

Page 41: ... connect the MorphoAccess VP MD terminal to an Access Control Panel ACP Figure 17 Wiegand output wiring 18 Black Red Digital ground Ground for Wiegand 21 Green WIEG_OUT_D0 Out Wiegand OUT D0 5V TTL 23 White WIEG_OUT_D1 Out Wiegand OUT D1 5V TTL 24 Blue WIEG_OUT_LED1 In Wiegand LED IN 1 option panel feedback Output type required Open drain or 5V 5 22 Blue Red WIEG_OUT_LED2 In Wiegand LED IN 2 optio...

Page 42: ...evel on the on LED1 wire or LED2 wire as access denied answer To minimize at most the waiting time of the user the MorphoAccess VP MD terminal timeout value must be adjusted to a value a little bit higher than the maximal value of the controller response time Warning if the LED2 wire is connected it must be constantly maintained in the high state The controller supports LED1 and LED2 signals When ...

Page 43: ...igure 18 Wiegand port wiring DataClock 18 Black Red Digital ground Ground for Wiegand 19 Green Red D0_IN In Data Output type required Open drain or 5V 5 20 White Red D1_IN In Clock Output type required Open drain or 5V 5 Data Clock Output The following figure shows how to cable the wires of the Wiegand OUT port of the terminal for Data Clock protocol This is used for instance to connect the Morpho...

Page 44: ...ccess VP MD terminal to an Access Control Panel ACP Figure 20 RS 485 port wiring RS485 15 Blue Black RS485_RX TX A In Out RS485 Rx Tx non inverting signal 13 Blue White RS485_RX TX B In Out RS485 Rx Tx inverting signal 17 Black Red RS485_GND Ground RS485 implementation is limited to half duplex communication So only Tx Tx and ground reference signals are necessary Depending on the RS485 network an...

Page 45: ...O wiring 12 Black Red Digital ground Ground 9 Orange Digital Input 0 In Digital Input 1 8V to 5V 11 Orange Red Digital Input 1 In Digital Input 1 8V to 5 V 16 Orange Black Digital Input 2 In Digital Input 1 8V to 5 V 10 Yellow Digital Output 0 Out Digital Output 5V 5mA max 8 Yellow Red Digital Output 1 Out Digital Output 5V 5mA max 14 Yellow Black Digital Output 2 Out Digital Output 5V 5mA max ...

Page 46: ... REPRODUCTION AND DISCLOSURE PROHIBITED 46 December 2018 Single Door Access Control SDAC implementation Figure 22 SDAC wiring If door contact is not used GPI1 and GPO1 shall be connected together External Power supply GPI_1 GPO_0 Push button Motion sensor GPI_0 GPO_1 RELAY_COM RELAY_NO NC Door contact Door strike ...

Page 47: ...Access VP MD terminal is configured in Static mode IP address Mode Parameter Factory value Static Terminal IP address 192 168 1 10 Gateway IP address 192 168 1 254 Sub network mask 255 255 254 0 Host name MA VP Connecting MorphoAccess VP MD terminal with default Ethernet configuration Administrator must change the default Ethernet configuration before deploying terminal on site This can be achieve...

Page 48: ... by an Ethernet cable the Ethernet port of the PC must support the Auto MDIX feature otherwise a crossover Ethernet cable is mandatory If no crossover Ethernet cable is available then a dedicated switch can be used for the connection Recommendations for RJ45 wiring Pin 1 2 3 4 5 6 7 8 Signals Data pair 1 Data pair 1 Data pair 2 NC POE pin dedicated NC POE pin dedicated Data pair 2 Ground pin dedic...

Page 49: ...onnection The external Micro USB port can be used to connect a mass storage USB key for administration only This requires a standard Mini USB type B USB type A female adapter or cable which can be found in Morpho catalogue with ref 29XXXXXX Please report to MorphoAccess VP MD Administration Guide for more information USB connection is limited to USB mass storage key connection power consumption sh...

Page 50: ...e shall not be exposed to temperature exceeding 50 C don t forget to count the thermal dissipation of the product and of the Wi Fi dongle Wi Fi feature requires the product to be powered from an external DC 12V to 24V power supply the POE doesn t provides enough power for both the terminal and the Wi Fi dongle Only Wi Fi dongle delivered by IDEMIA kit reference 293686787 may be installed with the ...

Page 51: ...MorphoAccess VP MD Installation Guide Annex 1 Finger Placement Recommendations 2019_200000XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 51 December 2018 Section 5 User Interface ...

Page 52: ...e embedded webserver application and the biometric sensor of the terminal or on an enrolment system using a biometric sensor compatible with the terminal such as MorphoSmart sensors The access control by identification process is started when a finger is detected on the biometric sensor When the user requests the access his identity is unknown and it is the terminal that searches for his identity ...

Page 53: ...host system application The access control application is running on the host system and uses MorphoAccess VP MD terminal high level functions Identification function Authentication function Read data on a contactless card Access control result signal command The MorphoAccess VP MD terminal is driven through an Ethernet or Wi Fi link using TCP SSL or TLS protocol The MorphoAccess VP MD terminal ac...

Page 54: ...D by polling the buffer After getting a user ID it will search the template in database and send template to terminal for further authentication The user is authenticated by the external device and granted access accordingly MorphoAccess VP MD terminal also has distant commands to retrieve polling buffer status and polling buffer data Refer to the MorphoAccess VP MD Host System Interface Specifica...

Page 55: ...cember 2018 Configuring the terminal The following methods can be used to configure the terminal through the Ethernet interface remote management through a Wi Fi connection license and dongle required Configuration procedures are described inside the MorphoAccess SIGMA Series Administration Guide as follows Section 4 Terminal Configuration And Administration ...

Page 56: ...When the switches are deactivated the MorphoAccess VP MD terminal acts as required by the related configuration key see MorphoAccess VP MD Administrator User Guide for key configuration description Ignore the event default useful during normal maintenance operations Send an alarm message to the Central Access Controller through the usual channel of the access control result messages Wiegand DataCl...

Page 57: ...P MD Installation Guide Annex 1 Finger Placement Recommendations 2019_200000XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 57 December 2018 Section 6 Accessories Software Licenses and PC Applications ...

Page 58: ...rdered directly to IDEMIA or to an official distributor so as to enjoy all the features of your MorphoAccess VP MD terminal Power supply units Contactless smartcards MIFARE 1k 4k DESFire 2k 4k 8k MA WI FI PACK containing a Wi Fi USB dongle to activate Wi Fi capability on your terminal User database size license MA_10K_USERS enabling database size upgrade from 5000 to 10 000 users capacity max 3 fi...

Page 59: ...EMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 59 December 2018 Compatible PC applications MorphoAccess VP MD terminals are fully compatible with MorphoManager version 13 1 9 or higher Morpho Integrator s Kit MIK software development kit version 6 or later MorphoBioToolBox version 4 1 2 or later ...

Page 60: ...MorphoAccess VP MD Installation Guide Annex 1 Finger Placement Recommendations 2019_200000XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 60 December 2018 Section 7 Recommendations ...

Page 61: ...your terminal in the vicinity of gas stations petroleum processing facilities or any other facility containing flammable or combustible gasses or materials Specific precautions for terminals equipped with a contactless smartcard reader It is recommended to install terminals equipped with a contactless smartcard reader at a certain distance 30cm from metallic elements such as iron fixations or lift...

Page 62: ... we recommend synchronizing regularly your terminal time with an external clock using NTP Every 24 hours is usually enough for most applications Please note that the date time of the terminal is protected from power failure during at least 24 hours If the duration of the power failure or power down is longer the date time of the terminal will be lost Cleaning precautions The use of a dry cloth is ...

Page 63: ...hoAccess VP MD Installation Guide Annex 1 Finger Placement Recommendations 2019_200000XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 63 December 2018 Annex 1 Finger Placement Recommendations ...

Page 64: ...r to get the best image quality increase recognition performance reduce recognition time Then it is highly recommended to Maximize the contact between the fingerprint and the sensor Exert firm but not excessive finger pressure on the surface of the sensor Do not press too hard Do not slide nor roll the finger across the sensor Do not move the finger during acquisition Wait for the extinction of se...

Page 65: ...the centre of the first phalanx of the finger Vein network the useful zone is between the first and third phalanx of the finger Figure 27 Most useful areas for biometric data The sensor is designed so that when the fingertip is in contact with the rounded hollow guide the central zone of the first phalanx is aligned with that of the section dedicated to the fingerprint capture the second phalanx i...

Page 66: ...is correctly in contact with the hollow guide 1 and not the tip of the nail Keep the fingertip in contact with the rounded hollow guide 1 Make sure that the fingerprint is properly in contact with the transparent optical surface 2 Place the base of the finger in the position guide on the other side 3 Let rest the palm of the hand on the shell of the terminal Keep the finger straight Figure 28 Reco...

Page 67: ...ger positions Do not place the fingertip on the top of the fingertip guide Do not place the fingertip on the surface of the sensor it must be in contact with the rounded hollow guide Do not leave the finger in the air Do not bend the finger Do not tilt the finger it must be parallel with the sensor s walls Do not roll the finger Do not bend the finger upwards Do not bend the finger downwards Figur...

Page 68: ...se follow these recommendations to improve acquisition quality wipe the finger if it is too wet warm the finger if cold or dry lightly moisten the finger if dry clean the finger if dirty remove any band aids and adhesive tape if they are obstructing the fingerprint or second phalanx of the finger do not press down too hard and do not contract the finger to avoid constricting blood vessels ...

Page 69: ...MorphoAccess VP MD Installation Guide Annex 2 Bibliography 2019_200000XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 69 December 2018 Annex 2 Bibliography ...

Page 70: ...SURE PROHIBITED 70 December 2018 How to get the latest versions of documents The last version of the documents can be downloaded from our web site at the address below www biometric terminals com Login and password required to allow access to the private part To request a login please contact your sales representative ...

Page 71: ...ION AND DISCLOSURE PROHIBITED 71 December 2018 Documents concerning the MorphoAccess terminal Bibliography MorphoAccess 5G Series Bibliography Ref 2016_2000022505 MorphoAccess 5G Series Bibliography This document gives document s references for MorphoAccess 5G Series terminals This document is in English ...

Page 72: ...MorphoAccess VP MD Installation Guide Annex 3 Support 2019_200000XXXX V0 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE PROHIBITED 72 December 2018 Annex 3 Support ...

Page 73: ...le to connect to the terminal Load a valid set of network parameters in your terminal The sensor is switched off Check that the database contains at least one record Check that the identification mode is enabled The terminal returns erratic responses to Ping commands Check the subnet mask Ask the network administrator for the correct value Check that each device connected to the network has a diff...

Page 74: ...t bioterminals idemia com Tel 0120 4699900 Europe and rest of the world Mail support bioterminals idemia com Tel 33 1 30 20 30 40 9H00am to 5H30pm French Time Monday to Friday Web site For the latest firmware software document releases and news please check our websites North and South America e mailing support bioterminals idemia com with your name phone number MorphoAccess serial number and Send...

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