IBM xSeries 440 8687, Hardware Maintenance Manual

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Symptom Suggested action
Universal Serial Bus (USB)
port problems
Verify that:
1. You are not trying to use a USB device during POST if you have a standard
(non-USB) keyboard attached to the keyboard port.
Note: If a standard (non-USB) keyboard is attached to the keyboard port, the
USB is disabled and no USB device will work during POST.
2. The correct USB device driver is installed.
3. Your operating system supports USB devices.
4. If a USB hub is in use, disconnect the USB device from the hub and connect it
directly to the server.
Note: When two servers are merged together the CD-ROM, diskette drive,
keyboard, USB ports, mouse, and video are disabled on the secondary server.
A USB device does not work.
ServerGuide problems v Ensure that the system is a supported server with a startable (bootable)
CD-ROM drive.
v If the startup (boot) sequence settings have been altered, ensure that the
CD-ROM drive is first in the startup sequence.
v If more than one CD-ROM drive is installed, ensure that only one drive is set as
the primary drive. Start the CD from the primary drive.
Setup and Installation CD will
not start.
ServeRAID program cannot
view all installed drives – or –
cannot install NOS.
v Ensure that there are no duplicate SCSI IDs or IRQ assignments.
v Ensure that the hard disk drive is connected properly.
The Operating System
Installation program
continuously loops.
Make more space available on the hard disk.
ServerGuide will not start your
NOS CD.
Ensure that the NOS CD you have is supported by the ServerGuide program. See
the CD label for a list of supported NOS versions.
Cannot install NOS – option is
unavailable.
Ensure that the NOS is supported on the server. If the NOS is supported, either
there is no logical drive defined (ServeRAID systems) or the ServerGuide System
Partition is not present. Run the ServerGuide setup and configuration program, and
ensure that setup is complete.
Symptom-to-FRU index
179