IBM System x3650 M4 BD Type 5466, Installation And Service Manual

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v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
Symptom Action
The server resets (restarts)
occasionally.
1. If the reset occurs during POST and the POST watchdog timer is enabled (click
System Settings --> Integrated Management Module --> POST Watchdog
Timer
in the Setup utility to see the POST watchdog setting), make sure that
sufficient time is allowed in the watchdog timeout value ( POST Watchdog
Timer ). If the server continues to reset during POST, see Appendix B,
“UEFI/POST error codes,” on page 591 and Appendix C, “DSA diagnostic test
results,” on page 611.
2. If the reset occurs after the operating system starts, disable any automatic
server restart (ASR) utilities, such as the IBM Automatic Server Restart IPMI
Application for Windows, or any ASR devices that are be installed.
Note: ASR utilities operate as operating-system utilities and are related to the
IPMI device driver. If the reset continues to occur after the operating system
starts, the operating system might have a problem; see “Software problems” on
page 145.
3. If neither condition applies, check the event logs (see “Event logs” on page
124).
Keyboard, mouse, or pointing-device problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 5, “Parts listing,” on page 153 to check if a component is a consumable, structural, or FRU part.
v
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
Symptom Action
All or some keys on the
keyboard do not work.
1. Make sure that:
v
The keyboard cable is securely connected.
v
The server and the monitor are turned on.
2. If you are using a USB keyboard, run the Setup utility and enable keyboardless
operation.
3. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server.
4. Replace the keyboard.
The mouse or USB-device does
not work.
1.
Make sure that:
v
The mouse or USB device cable is securely connected to the server.
v
The mouse or USB device drivers are installed correctly.
v
The server and the monitor are turned on.
v
The mouse option is enabled in the Setup utility.
2. If you are using a USB mouse or USB device and it is connected to a USB hub,
disconnect the mouse or USB device from the hub and connect it directly to
the server.
3. Replace the mouse or USB-device.
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System x3650 M4 BD Type 5466: Installation and Service Guide