IBM System x3400 Type 7973, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
187 VPD serial number not set.
1. Set the serial number by updating the BIOS code
level (see “Updating the firmware” on page 165).
2. Reseat the optional Remote Supervisor Adapter II
SlimLine.
3. (Trained service technician only) Replace the
system board.
188 Bad VPD CRC #2.
1. Restart the server.
2. Update the firmware (see “Updating the firmware”
on page 165.
3. Reseat the optional Remote Supervisor Adapter II
SlimLine.
4. (Trained service technician only) Replace the
system board.
189 Three attempts were made to access the
server with an incorrect password.
Restart the server and enter the administrator
password; then, run the Configuration/Setup Utility
program and change the power-on password.
196 Processor cache mismatch.
1. Make sure that all microprocessors have the
same cache size (see “Using the
Configuration/Setup Utility program” on page 166.
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Reseat
microprocessor.
4. (Trained service technician only) Replace
microprocessor.
198 Processor speed mismatch.
1. Make sure that all microprocessors have the
same speed (see “Using the Configuration/Setup
Utility program” on page 166.
2. Update the BIOS code (see “Updating the
firmware” on page 165).
3. (Trained service technician only) Reseat
microprocessor.
4. (Trained service technician only) Replace
microprocessor.
289 A DIMM has been disabled by the user or
by the system.
1. If the DIMM was disabled by the user, run the
Configuration/Setup Utility program and enable
the DIMM.
2. Make sure that the DIMM is installed correctly
(see “Installing a memory module” on page 120).
3. Reseat the DIMM.
4. Replace the DIMM.
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System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide