IBM System x3400 Type 7973, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine
which components are customer replaceable units (CRU) and which components are field replaceable
units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
5962 IDE CD or DVD drive configuration error.
1. Run the Configuration/Setup Utility program and
load the default settings (see “Using the
Configuration/Setup Utility program” on page
166).
2. Reseat the following components:
v
CD or DVD drive cable
v
CD or DVD drive
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
4. (Trained service technician only) Replace the
system board
8603 Pointing-device error.
1. Reseat the pointing device.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Pointing device
b. (Trained service technician only) System
board
00012000 Processor machine check error.
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
00019501 Processor 1 is not functioning; check VRM
and processor LEDs.
1. (Trained service technician only) Reseat
microprocessor 1.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 1
b. (Trained service technician only) System
board
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System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide