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HP ProLiant DL380 Gen9, Maintenance And Service Manual

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HPE ProLiant DL380 Gen9 Server 

Maintenance and Service Guide 

 

Abstract 

This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware 

components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the 

servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions. 

Part Number: 768831-006 

June 2016 

Edition: 6 

Summary of Contents for ProLiant DL380 Gen9

Page 1: ...pecifications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 768831 006 June 2016 Edition 6 ...

Page 2: ...ty websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Intel Pentium and Itanium are trademarks of Intel Corporation...

Page 3: ...nings and cautions 32 Access panel 32 Air baffle 32 PCIe riser blank 33 Primary PCIe riser cage 34 Secondary PCIe riser cage 35 PCIe riser board 36 Drive blank 37 Hot plug drive 37 Power supply blank 38 AC power supply 38 HPE 750W Flex Slot Hot Plug Battery Backup Module 39 Optical drive 40 Hot plug fan 42 Fan cage 43 FlexibleLOM 44 8 SFF drive cage 44 3 LFF rear drive cage 45 2 SFF rear drive cag...

Page 4: ...ms Insight Display LED combinations 86 Rear panel components 87 Rear panel LEDs 87 Flex slot battery backup module LEDs and buttons 88 Non hot plug PCI riser board slot definitions 89 System board components 90 System maintenance switch 91 NMI functionality 91 DIMM slot locations 92 Hot plug fans 92 SAS and SATA device numbers 94 Hot plug drive LED definitions 97 Cabling 98 Cabling overview 98 Two...

Page 5: ...al specifications 132 Mechanical specifications 132 Power supply specifications 133 HPE 500W Flex Slot Platinum Hot plug Power Supply 133 HPE 800W Flex Slot Platinum Hot plug Power Supply 134 HPE 1400W Flex Slot Platinum Plus Hot plug Power Supply 135 Acronyms and abbreviations 136 Documentation feedback 139 Index 140 ...

Page 6: ... specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the ...

Page 7: ...e pièce CSR Hewlett Packard Enterprise supporte l ensemble des frais d expédition et de retour et détermine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise http www hpe c...

Page 8: ...l servizio per i soli componenti Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair H...

Page 9: ...frecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico Hewlett Packard Enterprise o los proveedores o socios de servicio de Hewlett Packard Enterprise identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su ...

Page 10: ...rprise Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u Hewlett Packard Enterprise verzoekt deze onderdelen vo...

Page 11: ...Hewlett Packard Enterprise substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia dest...

Page 12: ...repair Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças Segundo os termos do serviço de garantia apenas para peças a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a Hewlett Packard Enterprise s...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...Customer self repair 15 ...

Page 16: ...ormation see the Hewlett Packard Enterprise PartSurfer website http www hpe com info partssurfer Item Description Spare part number Customer self repair on page 6 1 Access panel 777292 001 Mandatory 2 Air baffle kit 777302 001 Mandatory1 3 Fan cage 777294 001 Mandatory1 4 PCI riser cage a PCI riser cage standard primary 777281 001 Optional2 b PCI riser cage primary optional 777282 001 Optional2 ...

Page 17: ...mplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour votre produit 3 Non Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client Afin de se conformer aux exigences de la garantie la garantie du client Hewlett Packard Enterprise demande à un fournisseur de services agréé de procéder au remplacement d...

Page 18: ...Packard Enterprise vraagt deze onderdelen te vervangen worden er reis en arbeidskosten voor deze service in rekening gebracht 2 Optioneel Onderdelen die de klant zelf kan vervangen Deze onderdelen zijn ook ontworpen om door de klant zelf te worden vervangen Als u Hewlett Packard Enterprise verzoekt om deze te vervangen kan het zijn dat hiervoor extra kosten in rekening worden gebracht afhankelijk ...

Page 19: ...PC4 2133R 774171 001 Mandatory1 c 16 GB 2Rx4 PC4 2133R 774172 001 Mandatory1 d 16 GB 2Rx4 PC4 2133L 774173 001 Mandatory1 e 32 GB 4Rx4 PC4 2133L 774174 001 Mandatory1 e 8 GB 1Gx8 PC4 2400R 819410 001 Mandatory1 f 16 GB 2Gx4 PC4 2400R 819411 001 Mandatory1 g 32 GB 2Gx4 PC4 2400R 819412 001 Mandatory1 h 64 GB 2Gx4 PC4 2400L 819413 001 Mandatory1 i 32 GB 2Gx4 PC4 2400L 819414 001 Mandatory1 j 16 GB 1...

Page 20: ...eon E5 2623 v3 processor 780762 001 Optional2 o 3 50 GHz Intel Xeon E5 2637 v3 processor 762455 001 Optional2 p 3 40 GHz Intel Xeon E5 2643 v3 processor 762456 001 Optional2 q 3 20 GHz Intel Xeon E5 2667 v3 processor 762457 001 Optional2 r 3 10 GHz Intel Xeon E5 2687W v3 processor 762458 001 Optional2 s 1 80 GHz Intel Xeon E5 2630L v3 processor 762459 001 Optional2 t 2 30 GHz Intel Xeon E5 2698 v3...

Page 21: ...1 80 GHz Intel Xeon E5 2650L v4 processor 835609 001 Optional2 12 Power supplies hot plug a 500 W Flex Slot Platinum 754377 001 Mandatory1 b 800 W Flex Slot Platinum 754381 001 Mandatory1 c 800 W Flex Slot Titanium 754378 001 Mandatory1 d 800 W Flex Slot Universal 754379 001 Mandatory1 e 800 W Flex Slot 48Vdc 754382 001 Mandatory1 f 1400 W Flex Slot Platinum 754383 001 Mandatory1 13 HPE 750W Flex ...

Page 22: ...Mandatory1 17 Solid state drives a 100 GB SAS ME SFF 6G 692164 001 Mandatory1 b 200 GB SAS ME SFF 6G 692165 001 Mandatory1 c 200 GB SAS ME SFF 12G 741224 001 Mandatory1 d 200 GB SAS HE SFF 12G 741230 001 Mandatory1 e 400 GB SAS ME SFF 12G 741226 001 Mandatory1 f 400 GB SAS HE SFF 12G 741232 001 Mandatory1 g 800 GB SAS VE SFF 12G 762749 001 Mandatory1 h 800 GB SAS ME SFF 12G 741228 001 Mandatory1 i...

Page 23: ...formance fan module 777286 001 Mandatory1 19 Power switch module a Standard cabled power switch module 777289 001 Mandatory1 b Systems Insight Display power switch module 777288 001 Mandatory1 20 Backplane boards a 8 SFF backplane board 777279 001 Optional2 b 2 SFF rear backplane board 777280 001 Optional2 c 12 LFF backplane board 777284 001 Optional2 d 4 LFF backplane board 775402 001 Optional2 e...

Page 24: ...ni SAS cable 784621 001 Mandatory1 g 12 LFF 15 LFF Mini SAS cable 784627 001 Mandatory1 h 8 SFF 12 LFF 4 LFF 24 SFF power cable 784622 001 Mandatory1 29 Media cables a DVD SATA cable 784623 001 Mandatory1 b Universal media bay power cable 2 SFF 805122 001 Mandatory1 30 Bezel ear I O cable LFF 784231 001 Mandatory1 31 GPU power cable NVIDIA K80 805123 001 Mandatory1 Not shown All processors in this...

Page 25: ...sgelegt Um den Garantieanspruch des Kunden zu erfüllen muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet 1 Obligatorio Componentes cuya reparación por parte del usuario es obligatoria Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes tendrá que hacerse...

Page 26: ...Illustrated parts catalog 26 ...

Page 27: ...ns and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through HPE iLO 4 This...

Page 28: ...sliding rails could pinch your fingers Remove the server from the rack To remove the server from a Hewlett Packard Enterprise Compaq branded Telco or third party rack 1 Power down the server on page 27 2 Extend the server from the rack on page 27 3 Disconnect the cabling and remove the server from the rack For more information refer to the documentation that ships with the rack mounting option 4 P...

Page 29: ...able management arm 2 Open the cable management arm Note that the cable management arm can be right mounted or left mounted Access the optional HPE Systems Insight Display To access a pop out HPE Systems Insight Display on models with this option installed 1 Press and release the panel ...

Page 30: ...ver on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 Release the full length expansion board retainer To replace the component reverse the removal procedur...

Page 31: ...k of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptac...

Page 32: ...rom hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Power down the server on page 27 2 Extend the server from the rack on ...

Page 33: ...ION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack ...

Page 34: ... active until AC power is removed To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Disconnect any external cables that are connected to the expansion board 4 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 5...

Page 35: ...n active until AC power is removed To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Disconnect any external cables that are connected to the expansion board 4 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 ...

Page 36: ...nnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 If any full length expansion boards are installed release the full length expansion board retainer on page 30 6 Remove the PCIe riser cage o Primary PCIe riser cage on page 34 o Secondary PCIe r...

Page 37: ...t or a blank To remove the component 1 Remove the drive blank To replace the blank slide the blank into the bay until it locks into place Hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Back up all server data on the drive 2 Determine the status of the drive fr...

Page 38: ...rmal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Access the product rear panel on page 28 4 Remove the power supply WARNING To reduce the risk of personal injury from hot...

Page 39: ...all bays are populated with either a component or a blank To remove the component 1 Access the product rear panel on page 28 2 If the FSBBU is cabled to a second FSBBU disconnect the FSBBU jumper cable from the second FSBBU 3 Remove the FSBBU WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it To replace the compon...

Page 40: ...sconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 Remove the fan cage Fan cage on page 43 6 Disconnect the optical drive cable ...

Page 41: ...Removal and replacement procedures 41 7 Remove the optical drive 8 Remove the optical drive bracket for use with the replacement optical drive ...

Page 42: ... the optical drive bracket retained from the optical drive you are replacing To replace the component reverse the removal procedure Hot plug fan To remove the component 1 Extend the server from the rack on page 27 2 Remove the access panel Access panel on page 32 3 Remove the fan ...

Page 43: ...er down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 Remove the fan cage CAUTION Do not operate the server for long periods with the access ...

Page 44: ...8 5 Remove the FlexibleLOM To replace the component reverse the removal procedure 8 SFF drive cage To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove th...

Page 45: ... on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 Remove all drives Hot plug drive on page 37 6 Disconnect all cables from the drive backplane ...

Page 46: ... on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 Remove all drives Hot plug drive on page 37 6 Disconnect all cables from the drive backplane ...

Page 47: ...r on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 Remove all drives Hot plug drive on page 37 6 Disconnect all cables from the drive backplane ...

Page 48: ...a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 Remove all hot plug hard drives Hot plug drive on page 37 6 Remove the fan cage Fan cage on page 43 7 Disconnect all cables from the uni...

Page 49: ...e server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 Remove the fan cage Fan cage on page 43 6 Remove all drives Hot plug drive on page 37 ...

Page 50: ...Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 Remove the fan cage Fan cage on page 43 6 Remove all drives Hot plug drive on page 37 7 Remove the drive backplane To replace the componen...

Page 51: ...the fan cage Fan cage on page 43 6 Remove all drives Hot plug drive on page 37 7 Remove the drive backplane To replace the component reverse the removal procedure 4 LFF drive backplane To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the se...

Page 52: ...he server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 Remove the fan cage Fan cage on page 43 6 Remove all drives Hot plug drive on page 37 ...

Page 53: ...ource b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 Remove the air baffle Air baffle on page 32 6 Remove the fan cage Fan cage on page 43 7 Disconnect the Systems Insight Display cable and the USB cable from the system board and then...

Page 54: ...il AC power is removed CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power ...

Page 55: ...rocedure Expansion boards Full length expansion board WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed ...

Page 56: ...30 8 Remove the PCIe riser cage o Primary PCIe riser cage on page 34 o Secondary PCIe riser cage on page 35 9 Remove the expansion board To replace the component reverse the removal procedure Half length expansion board WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby butto...

Page 57: ...the removal procedure M 2 SSD enablement board To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Access panel on page 32 5 Remove the ...

Page 58: ...nal system components to cool before touching them CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed CAUTION To avoid thermal shutdown all fans must be installed in a dual processor configuration To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each po...

Page 59: ...t procedures 59 4 Remove the access panel Access panel on page 32 5 Remove the air baffle Air baffle on page 32 6 Remove the heatsink To replace the component 1 Remove the thermal interface protective cover from the heatsink ...

Page 60: ...r a description of the processor CAUTION To prevent possible server overheating always populate each processor socket with a processor socket cover and a heatsink blank or a processor and a heatsink IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server does not power up Depending on the memory configuration and processor model the memory speed may run at 1...

Page 61: ...nd then open the processor retaining bracket 7 Remove the processor from the processor retaining bracket CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area To replace the component CAUTION To avoid damage to the system board processor socket and screws do not overtighten the heatsink screws ...

Page 62: ...ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 2 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the process...

Page 63: ...the heatsink 5 Install the access panel Access panel on page 32 DIMMs IMPORTANT This server does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization To identify the DIMMs installed in the server see DIMM slot locations on page 92 To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each po...

Page 64: ...verse the removal procedure For DIMM configuration information see the server user guide HPE Smart Storage Battery To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on pag...

Page 65: ...all server data before performing a controller or adapter installation or removal To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 28 4 Remove the access panel Ac...

Page 66: ...ttempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord f...

Page 67: ...Remove the server from the rack on page 28 4 Remove all power supplies AC power supply on page 38 5 Remove the access panel Access panel on page 32 6 Remove the air baffle Air baffle on page 32 7 Remove the PCIe riser cage Primary PCIe riser cage on page 34 8 If installed remove the secondary PCIe riser cage Secondary PCIe riser cage on page 35 9 Remove the FlexibleLOM FlexibleLOM on page 44 10 Re...

Page 68: ...Removal and replacement procedures 68 16 Remove the system board using the handle to lift it out of the chassis To replace the component 1 Install the spare system board ...

Page 69: ...ng illustration and then open the processor retaining bracket 3 Remove the clear processor socket cover Retain the processor socket cover for future use CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts ...

Page 70: ...properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket CAUTION Close and hold down the processor cover socket while closing th...

Page 71: ...n the processor retaining bracket 7 Install the processor socket cover onto the processor socket of the failed system board 8 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 9 Apply all the grease to the top of the processor in the following pattern to ensure even distribution ...

Page 72: ...nce press the F9 key to access UEFI System Utilities 2 Select the System Configuration BIOS Platform Configuration RBSU Advanced Options Advanced System ROM Options Serial Number and then press the Enter key 3 Enter the serial number and press the Enter key The following message appears The serial number should only be modified by qualified service personnel This value should always match the seri...

Page 73: ...roken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board ...

Page 74: ... Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select...

Page 75: ...er Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website http www hpe com info uefi docs Scan the QR code located at the bottom of the screen to access mobile ready online help for the UEFI System Utilities and UEFI Shell For on screen help press F1 Using UEFI System Utilities To use the UEFI System Utilities use the following keys Action Key Access System Utilities F9 duri...

Page 76: ...he Product ID located on the chassis 7 Enter the product ID and press the Enter key 8 Press the F10 key to confirm exiting System Utilities The server automatically reboots Intelligent Provisioning Intelligent Provisioning is a single server deployment tool embedded in ProLiant Gen8 and later servers that simplifies ProLiant server setup providing a reliable and consistent way to deploy ProLiant s...

Page 77: ...ed with every Intelligent Provisioning assisted Insight Diagnostics installation or it can be installed through the SPP Erase Utility CAUTION Perform a backup before running the Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Bef...

Page 78: ...s by operating system For maximum compatibility of USB 3 0 devices with all operating systems Hewlett Packard Enterprise provides a configuration setting for USB 3 0 Mode Auto is the default setting This setting impacts USB 3 0 devices when connected to USB 3 0 ports in the following manner Auto default If configured in Auto Mode USB 3 0 capable devices operate at USB 2 0 speeds in the pre boot en...

Page 79: ... provides access to additional features For more information about HPE SSA see the Hewlett Packard Enterprise website http www hpe com servers ssa Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND does not apply to HPE ProLiant DL980 Servers or panic A system fail safe timer the ASR timer start...

Page 80: ... drive Item Description 1 Bay 1 optional drives or universal media bay 2 Bay 2 optional drives 3 Fixed drive bays 4 Front USB 3 0 connector 5 Serial label pull tab SFF model 24 drive Item Description 1 Bay 1 2 Bay 2 3 Bay 3 fixed drive bay 4 Front USB 3 0 connector 5 Serial label pull tab ...

Page 81: ...d to a PCIe bus cannot be removed without allowing the device and bus to complete and cease the signal traffic flow CAUTION Do not remove an NVMe SSD from the drive bay while the Do Not Remove button LED is flashing The Do Not Remove button LED flashes to indicate the device is still in use Removal of the NVMe SSD before the device has completed and ceased signal traffic flow can cause loss of dat...

Page 82: ...andby Off No power present 2 Health LED Solid green Normal Flashing green 1 Hz cycle per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical 3 NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity 4 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or f...

Page 83: ... System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present 3 NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity 4 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress 4 Hz cycle per sec iLO manual reboot...

Page 84: ...d Not all power faults are used by all servers Subsystem LED behavior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Removable HPE Flexible Smart Array controller Smart SAS HBA controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes Access the optional HPE Systems ...

Page 85: ...wer is off view the rear panel RJ 45 LEDs for status Rear panel LEDs on page 87 Flashing green Network link and activity Solid green Network link 3 Over temp Off Normal Solid amber High system temperature detected 4 AMP status Off AMP modes disabled Solid green AMP mode enabled Solid amber Failover Flashing amber Invalid configuration 5 Power cap Off System is in standby or no cap is set Solid gre...

Page 86: ...hardware critical temperature level PCI riser amber Red Green The PCI riser cage is not seated properly Fan amber Amber Green One fan has failed or has been removed Fan amber Red Green Two or more fans have failed or been removed Power supply amber Red Amber One or more of the following conditions may exist Only one power supply is installed and that power supply is in standby Power supply fault S...

Page 87: ...Video connector 7 1Gb RJ 45 port 4 8 1Gb RJ 45 port 3 9 1Gb RJ 45 port 2 10 1Gb RJ 45 port 1 11 iLO connector 12 USB 3 0 connectors 13 FlexibleLOM option Requires second processor Rear panel LEDs Item Description Status 1 UID LED Off Deactivated Solid blue Activated Flashing blue System being managed remotely 2 NIC link LED Off No network link Green Network link 3 NIC activity LED Off No network a...

Page 88: ...ttery check button is pressed the LED indicates the state of the battery The number of times that the LED flashes indicates the state of charge of LED flashes State of charge 0 5 1 30 2 31 69 3 70 The state of the LED indicates the FSBBU operating mode LED Mode State Off Ship storage mode Cycle power operating Flashing amber Battery diagnostic Active mode Solid amber Online mode and charger is ON ...

Page 89: ...H PCIe3 x8 8 4 2 1 PCIe3 x8 8 4 2 1 Secondary riser cage connector connected to processor 2 processor 2 must be installed PCIe 3 slot riser cage 4 FL FH PCIe3 x16 16 8 4 2 1 5 HL FH PCIe3 x16 16 8 4 2 1 6 HL FH PCIe3 x8 8 4 2 1 The server ships with one PCIe3 riser cage installed in the primary riser cage connector Notes Primary denotes the riser cage is installed in the primary riser connector Se...

Page 90: ...onnector 7 Optical SATA port 5 8 SATA port 4 9 Front power USB 3 0 connector 10 Drive backplane power connector 11 HPE Smart Storage Battery connector 12 Optional Location Discovery Services connector 13 Micro SD card slot 14 Dual internal USB 3 0 connector 15 Smart Array HBA connector 16 Secondary processor processor 2 PCI riser connector 17 System battery 18 TPM connector 19 Optional serial port...

Page 91: ...ata loss could occur IMPORTANT Before using the S7 switch to change to Legacy BIOS Boot Mode be sure the HPE Dynamic Smart Array B140i Controller is disabled Do not use the B140i controller when the server is in Legacy BIOS Boot Mode NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash d...

Page 92: ... do not operate the server for extended periods of time if the server does not have the optimal number of fans installed Although the server might boot Hewlett Packard Enterprise does not recommend operating the server without the required fans installed and operating Valid fan configurations are listed in the following table Configuration Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay ...

Page 93: ...he Hewlett Packard Enterprise website http www hpe com servers ASHRAE The server supports variable fan speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios At POST and in the OS HPE iLO 4 performs an orderly shutdown if a cautionary temperature level is detected ...

Page 94: ...identification 94 SAS and SATA device numbers 8SFF device bay numbering Optional 16SFF device bay numbering Optional 16SFF device bay numbering with SAS expander solution used Optional 24SFF device bay numbering ...

Page 95: ...F Express Bay Enablement Option device numbering with 8SFF drive cage installed in bay 1 6SFF Express Bay Enablement Option device numbering with 2SFF drive cage installed in universal media bay 1 6SFF Express Bay Enablement Option device numbering with 2SFF drives installed at the rear of the server ...

Page 96: ...Component identification 96 12LFF device bay numbering 12LFF device bay numbering with 2 bay rear SAS expander solution used 12LFF device bay numbering with 3 bay rear SAS expander solution used ...

Page 97: ...uses one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more log...

Page 98: ...o optimize performance CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Two bay SFF drive cage option cabling 2 SFF drive bay option rear installation 1 Connect the power cable using one of the following connections o Single cable connection with 12 LFF drive configuration in the front ...

Page 99: ...Cabling 99 o Y cable connection with 24 SFF drive configuration in front 2 Connect the data cable using one of the following connections o Connect to the onboard x4 SATA connector ...

Page 100: ...Cabling 100 o Connect to the x2 SATA port and optical disk drive connector o Connect to a PCI expansion board ...

Page 101: ...Cabling 101 o Connect to a PCI expansion board and the 12 LFF drive backplane o Connect to an HPE 12G SAS Expander Card ...

Page 102: ...Cabling 102 Three bay LFF rear drive cage cabling 1 Connect the power cable 2 Connect the data cable using one of the following connections o Connect to onboard SATA connectors ...

Page 103: ...Cabling 103 o Connect to a PCI expansion board o Connect to a PCI expansion board and the 12 LFF drive backplane ...

Page 104: ...Cabling 104 o Connect to an HPE 12G SAS Expander Card Eight bay SFF front drive cage cabling Bay 1 installation 1 Connect the power cable using one of the following connections o Single cable connection ...

Page 105: ...Cabling 105 o Y cable connection if the two bay SFF drive cage option is installed in the rear bay 2 Connect the data cable using one of the following connections ...

Page 106: ...Cabling 106 o Connect to a PCI expansion board ...

Page 107: ...Cabling 107 o Connect to an HPE 12G SAS Expander Card Bay 2 installation ...

Page 108: ...Cabling 108 1 Connect the power cable 2 Connect the data cable using one of the following connections o Connect to a PCI expansion board ...

Page 109: ... Express Bay Enablement option has several options for cabling depending on the configuration 8SFF drive cage installed in bay 1 8SFF drive cage installed in bay 1 and 2SFF drives in the rear of the server Drive bay 1 is empty 8SFF drive cage installed in bay 1 and 2 SFF drives in the front of the server ...

Page 110: ...Cabling 110 8SFF drive cage installed in bay 1 Connect using the 8SFF drive cage power cable 776399 001 ...

Page 111: ...Cabling 111 8SFF drive cage installed in bay 1 and 2SFF drives in the rear of the server Connect using the 8SFF drive cage power cable 776399 001 and the 2SFF drives rear power cable 776400 001 ...

Page 112: ...Cabling 112 Drive bay 1 is empty Connect using the NVMe power cable 776392 001 ...

Page 113: ...abling The server supports the HPE H240 Smart Host Bus Adapter and the following controllers HPE Smart Array P440 Controller HPE Smart Array P440ar Controller HPE Smart Array P840 Controller HPE Smart Array P840ar Controller For more information about supported controller features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise w...

Page 114: ...40 Controller cabling 8SFF drive cages are installed in bays 1 and 2 and 2SFF drives and VGA USB are installed in the front of the server H240 HBA only Connect the bay 2 8SFF drive cage cable the 2SFF drive Mini SAS cable and the VGA USB cable to the H240 HBA ...

Page 115: ...installed in bay 2 6NVMe drives are installed in bay 1 and 2SFF drives and VGA USB are installed in the front of the server Connect the 6NVMe data cable VGA USB cable and the front 2SFF Mini SAS cable to the H240 HBA P440 controller ...

Page 116: ...Cabling 116 12LFF drive cage is installed in the front and 3LFF drives are installed at the rear of the server Connect a 12LFF Mini SAS cable and the 3LFF Mini SAS cable to the H240 HBA P440 controller ...

Page 117: ...Cabling 117 HPE Smart Array P840 Controller cabling 24SFF drive configuration Connect bay 1 and bay 2 Mini SAS cables to the P840 controller ...

Page 118: ...able and the 3LFF Mini SAS Y cable to the P840 controller HPE Smart Array P440ar Controller cabling Connect the Mini SAS cable to the P440ar controller for the following configurations o 24SFF drive configuration o 16SFF drives with front 2SFF drives and VGA USB configuration o 6NVMe 8SFF and front 2SFF drives with VGA USB configuration ...

Page 119: ...Cabling 119 The image below shows the 24SFF configuration The image might vary from your server depending on the configuration installed However the cabling for the P440ar controller remains the same ...

Page 120: ...rives at the front and 2SFF drives at the rear of the server Connect the P440ar controller cables to the 12G SAS Expander port 1 and port 2 4LFF drive configuration Connect the 4LFF Mini SAS cable to the P440ar controller ...

Page 121: ... the server without the 12G SAS Expander Connect one 12LFF Mini SAS cable to the P440ar controller 12LFF drives at the front and 3LFF drives at the rear of the server with 12G SAS Expander Connect the P440ar controller cables to port 1 and port 2 on the 12G SAS Expander ...

Page 122: ...Cabling 122 HPE Smart Array P840ar Controller cabling 16SFF drive configuration Connect the two Mini SAS cables to the P840ar controller ...

Page 123: ...th Express Bay Enablement option installed Connect the two 8SFF Mini SAS cables to the P840ar controller 24SFF drives at the front and 2SFF drives at the rear of the server Connect the P840ar controller Mini SAS Y cable to the SAS expander ...

Page 124: ...Cabling 124 12LFF drives at the front and 2SFF drives at the rear of the server Connect the 12LFF Mini SAS cable and the 2SFF Mini SAS Y cable to the P840ar Controller ...

Page 125: ...Cabling 125 12LFF configuration Connect the two 12LFF Mini SAS cables to the P840ar controller ...

Page 126: ...Cabling 126 12LFF drives at the front and 3LFF drives at the rear of the server Connect the 12LFF Mini SAS cable and the 3LFF Mini SAS Y cable to the P840ar controller ...

Page 127: ...sal media bay cabling Connect the VGA cable to the optional VGA connector Connect the USB cable to the front dual internal USB 3 0 connector Connect the SATA optical drive cable to the front optical disk drive connector ...

Page 128: ...Cabling 128 Connect the 2 SFF drive bay data cable to one of the following connections depending on the configuration PCI expansion board ...

Page 129: ...Cabling 129 x4 SATA connector Connect the 2 SFF drive bay power cable ...

Page 130: ... the server and remove all AC power cords before removing or installing the PCI expansion cage M 2 SSD Enablement Board option cabling The M 2 SSD Enablement Board option is supported in both the primary and secondary PCI riser cage Cable the option according to the location in the server Primary PCI riser cage ...

Page 131: ...Cabling 131 Secondary PCI riser cage ...

Page 132: ...f options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an altitude derating of 1 0 C per ev...

Page 133: ...ables for the above components The 12 LFF configuration does not contain a rear three bay LFF drive cage option Power supply specifications Depending on installed options the server is configured with one of the following power supplies HPE 500W Flex Slot Platinum Hot plug Power Supply on page 133 HPE 800W Flex Slot Platinum Hot plug Power Supply on page 134 HPE 1400W Flex Slot Platinum Plus Hot p...

Page 134: ... W at 240 VDC input for China only HPE 800W Flex Slot Platinum Hot plug Power Supply Specification Value Input requirements Rated input voltage 100 to 127 VAC 200 to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240VDC Rated input current 9 4 A at 100 VAC 4 5 A at 200 VAC 3 8 A at 240 VDC for China only Maximum rated input power 940 W at 100 VAC 900 W at 200...

Page 135: ...rrent 8 0 A at 200 VAC 6 7 A at 240 VAC 6 7 A at 240 VDC for China only Maximum rated input power 1600 W at 200 VAC 1600 W at 240 VAC 1600 W at 240 VDC for China only BTUs per hour 5459 at 200 VAC 5459 at 240 VAC 5459 at 240 VDC for China only Power supply output Rated steady state power 1400 W at 200 VAC to 240 VAC input 1400 W at 240 VDC input for China only Maximum peak power 1400 W at 200 VAC ...

Page 136: ...Refrigerating and Air Conditioning Engineers ASR Automatic Server Recovery CSR certificate signing request FDR fourteen data rate FLR FlexibleLOM for rack servers FSBBU Flex slot battery backup GPU graphics processing unit HBA host bus adapter HPE SIM HPE Systems Insight Manager HPE SSA HPE Smart Storage Administrator iLO Integrated Lights Out ...

Page 137: ...nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power On Self Test RBSU ROM Based Setup Utility RSOC relative state of change SAS serial attached SCSI SATA serial ATA SD Secure Digital SE single ended SFF small form factor SIM Systems Insight Manager ...

Page 138: ...ns 138 SPP Service Pack for ProLiant SSD solid state drive SUV serial USB video TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus VDC voltage direct current ...

Page 139: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Page 140: ...DIMM slot locations 92 DIMMs 63 92 drive air baffle 37 drive backplane 49 51 drive blank 37 drive cabling 98 drive LEDs 97 drives 37 97 E electrical 31 electrostatic discharge 31 embedded diagnostics UEFI 76 embedded UEFI diagnostics 76 environmental specifications 132 Erase Utility 77 error messages 74 expansion board retainers 30 expansion boards 55 56 expansion slot blanks 54 extend server from...

Page 141: ... 33 PCIe riser board 36 PCIe riser cage 34 35 POST error messages 74 power fault 84 power supplies 38 133 134 135 power supplies removing 72 power supply 38 power supply blank 38 power supply LEDs 84 87 power supply specifications 133 134 135 powering down 27 problem diagnosis 74 75 Product ID 76 Q QuickSpecs 75 R rack extending server from 31 RAID configuration 79 rear drive backplane 50 52 rear ...

Page 142: ... 15 Torx screwdriver 27 technical support 6 temperature requirements 132 tools 27 TPM Trusted Platform Module 72 troubleshooting 74 Trusted Platform Module TPM 72 U UID button 84 UID button functionality 84 UID LED 91 universal media bay 48 127 USB connector 80 USB support 78 utilities 75 V video connector 80 ...

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