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Appendix A. Service Processor Information

The Service Processor menus enable you to configure Service Processor options
and to enable and disable functions.

Service Processor menus are available using an ASCII terminal when the server is
powered off and the Service Processor is operating with standby power. Service
Processor menus are also available when server power is on and the Service
Processor has detected a server problem (such as loss of surveillance).

During the first power up (i.e. power cord is plugged into the outlet), Service
Processor menus are not available for 45 seconds while the Service Processor is
running self-tests and initializing the server. If the server powers down, Service
Processor menus become available after 15 seconds.

For a summary of the Service Processor functions and the methods for invoking
them, see the table on page A-2.

Appendix A. Service Processor Information

A-1

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Summary of Contents for RS/6000 7043 260

Page 1: ...RS 6000 7043 Model 260 IBM Service Guide SA38 0554 00...

Page 2: ...s and or the program s described in this publication at any time without notice It is possible that this publication may contain reference to or information about products machines and programs progra...

Page 3: ...t Emissions xii Laser Safety Information xiii Environmental Notices xv Product Recycling and Disposal xv Environmental Design xv About This Book xvii ISO 9000 xvii Related Publications xvii Trademarks...

Page 4: ...Log 6 15 RIPL 6 16 SCSI ID 6 20 Firmware Update 6 21 Text Based System Management Services 6 23 Display Configuration 6 25 MultiBoot Menu 6 26 Utilities 6 29 Select Language 6 38 Chapter 7 Removal an...

Page 5: ...cessor Information A 1 Service Processor Menus A 3 General User Menus A 4 Privileged User Menus A 6 Service Processor Functions and Features A 26 Service Processor Operational Phases A 39 Service Proc...

Page 6: ...vi Service Guide...

Page 7: ...ged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipm...

Page 8: ...cording to CISPR 22 European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed co...

Page 9: ...an ICES 003 VCCI Statement The following is a summary of the VCCI Japanese statement in the box above This product is a Class B Information Technology Equipment and conforms to the standards set by th...

Page 10: ...x Service Guide...

Page 11: ...Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the syste...

Page 12: ...disconnect the power cable from the electrical outlet before relocating the system Unit Emissions The unit related emission value is equal to or lower than 70dB A Der Ger uschpegel der Einheit ist kle...

Page 13: ...to the requirements of the International Electrotechnical Commission IEC 825 1st edition 1984 and CENELEC EN 60 825 1991 for Class 1 laser products CAUTION A class 3 laser is contained in the device D...

Page 14: ...xiv Service Guide...

Page 15: ...on process for reuse recycling or proper disposal of used sealed lead acid nickel cadmium and nickel metal hydride batteries and battery packs from IBM equipment For information on proper disposal of...

Page 16: ...xvi Service Guide...

Page 17: ...provide additional information about your system unit The 7043 Model 260 User s Guide contains information to help users set up their system unit install configure and modify options and solve minor p...

Page 18: ...xviii Service Guide...

Page 19: ...Chapter 1 Reference Information System Unit Locations Front View with Media Door Off Operator Panel CD ROM Drive Diskette Drive Disk Drives Chapter 1 Reference Information 1 1...

Page 20: ...Rear View 1 2 3 4 5 6 7 8 9 11 12 13 14 15 16 10 17 18 19 1 2 Service Guide...

Page 21: ...t Connector 7 Tablet Connector 8 Keyboard Connector 9 Mouse Connector 10 Audio Line Out 11 Audio Line In 12 RJ45 Ethernet Connector 13 Parallel Connector 14 External SCSI Connector 15 PCI Slot 5 32 bi...

Page 22: ...I O Board Component Locations J1 J2 J3 J4 J5 J6 J7 J8 J9 J10 J11 J12 J13 J14 J15 J27 J21 J28 J16 J17 J18 J19 J20 J23 J24 J25 J26 1 4 Service Guide...

Page 23: ...ROM Audio J11 Battery connector J12 J13 J14 32 bit PCI connectors J15 Service processor external connector J16 Power connector J17 Diskette drive connector J18 Tablet connector J19 Power connector J2...

Page 24: ...es installed at the manufacturing site correspond to these IDs Field installations may not comply with these recommendations 1 Bay D2 CD ROM SCSI ID 1 2 Bay D3 Media device SCSI ID 0 3 Bay D1 Diskette...

Page 25: ...6 Slot J7 Slot J8 Note Memory modules must be installed in pairs and in the correct slot configuration Slots J1 and J2 J3 and J4 J5 and J6 etc J1 System board connector to I O board J2 Memory card 2 c...

Page 26: ...Operator Panel 1 2 3 4 5 6 7 1 Power On Switch 2 Reset Switch 3 Power On LED 4 Disk Drive Activity LED 5 Display 6 Headset Receptacle 7 Microphone Receptacle 1 8 Service Guide...

Page 27: ...CD ROM CD ROM Media Device Media Device Op Panel Op Panel System Board System Board Disk Drives Disk Drives Fan Fan Diskette P1 P2 P3 P4 J10 J7 J17 P5 Power Audio Audio Power Power Power SCSI SCSI SCS...

Page 28: ...ystem unit 2 Check the covers for proper fit to the system unit They should be in place and secure 3 Gently rock the system unit from side to side to determine if it is steady 4 Set the power switch o...

Page 29: ...cable c With the external power cable connected to the device check for 0 1 ohm or less resistance between the ground lug on the external power cable the metal frame of the device 13 Install the cover...

Page 30: ...340 mm 13 4 inches Without pedestal Height 610 mm 24 0 inches Depth 681 mm 26 8 inches Width 221 mm 8 7 inches Weight Configuration dependent Operating Environment Class B Temperature 16 to 32 C 60 to...

Page 31: ...9 0 98 Operating Voltage 100 to 127V ac 50 to 60 Hz 200 to 240V ac 50 to 60 Hz Heat Output Maximum Typical 400 BTU hr Maximum 794 BTU hr Acoustics 6 0 Bels operating 5 5 Bels idle Chapter 1 Reference...

Page 32: ...use a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated at 15 A 250 V App...

Page 33: ...ed programs frequently rely on network configuration and system information stored on the VPD on the operator panel control assembly If the MAPs indicate that the Operator Panel Control Assembly shoul...

Page 34: ...ops With a 4 Digit Number Displayed 2 3 System Stops With a 3 Digit Number Displayed 2 3 System Stops or Hangs With Alternating Numbers Displayed in the Operator Display Panel 2 4 There Appears to be...

Page 35: ...ber displayed begins with the character E0xx then go to SP Checkpoints on page 3 34 If the number displayed begins with the characters E1xx EFFF make note of any location code that is displayed on the...

Page 36: ...d to S1 b If problems persist go to the Problem Determination Procedures for the terminal c If you do not find a problem replace the service processor d If you do not find a problem suspect the I O bo...

Page 37: ...le the system pauses and then restarts The term POST indicators refer to the icons graphic display or device mnemonics ASCII terminal that appear during the power on self test POST Go to Boot Problems...

Page 38: ...eplace the I O board if these procedures do not reveal a problem 3 If the problem is fixed go to MAP 410 Repair Checkout in the IBM RS 6000 Diagnostic Information for Multiple Bus Systems If the probl...

Page 39: ...h the System Management Services The System Management Services menu is displayed The device or media you are attempting to boot from may be faulty 1 Check the SMS error log for any errors To check th...

Page 40: ...s You do not have a symptom Go to MAP 0020 in the IBM RS 6000 Diagnostic Information for Multiple Bus Systems You do not have a determined symptom Go to MAP 1020 Problem Determination on page 2 9 You...

Page 41: ...ing a problem Go to Step 1020 1 on page 2 11 The Service Processor may have been set by the user to monitor server operations and to attempt recoveries You may wish to disable these actions while you...

Page 42: ...r to the System Power On Methods in the System User s Guide Operating System and Devices order number SC23 4126 Surveillance From the Service Processor Setup Menu go to the Surveillance Setup Menu and...

Page 43: ...IEB is displayed on the operator panel The flash EPROM data is corrupted The recovery procedure for the flash EPROM should be executed See Firmware Recovery on page 6 22 The system stops with a prompt...

Page 44: ...the number displayed begins with the character E0xx then go to SP Checkpoints on page 3 34 or E1xx EFFF then go to Firmware Checkpoints on page 3 37 For all other numbers record SRN 101 xxx where xxx...

Page 45: ...file by using the Service Hints service aid Note Service aids can be found in Diagnostic Information for Multiple Bus Systems 2 Perform the action listed Keyboard Type Action Type 101 keyboard U S Ide...

Page 46: ...gement Services appear check the error log for any errors Choose Error Log If an error is logged check the time stamp If the error was logged during the current boot attempt record it Look up the erro...

Page 47: ...Information Menu 3 The Service Processor may have been set by the user to monitor service operations and to attempt recoveries You may wish to disable these actions while you diagnose and service the...

Page 48: ...nd memory card is useable Memory modules on the other hand must be installed in matched size and speed pairs Refer to Memory Modules on page 7 14 for labeling of the memory card and instructions on mo...

Page 49: ...pair Checkout in the IBM RS 6000 Diagnostic Information for Multiple Bus Systems YES If there is only one memory card installed tag it as suspect bad and go to Step 1240 7 on page 2 20 If there are tw...

Page 50: ...ed from slot J2 suspect bad and go to Step 1240 7 on page 2 20 YES Go to Step 1240 6 on page 2 19 Step 1240 4 1 Turn the power off 2 Remove the memory card from slot J2 3 Install the memory card remov...

Page 51: ...n the system unit is defective 1 Turn the power off 2 Exchange the following FRUs in the order listed a System board b Processor card s 3 Turn the power on Does the system stop with a memory checkpoin...

Page 52: ...the memory card has corrected the problem If there was more than one pair of memory modules on the memory card go to Step 1240 8 YES Go to Step 1240 9 on page 2 21 Step 1240 8 1 Turn the power off 2...

Page 53: ...m unit is defective 1 Turn the power off 2 Exchange the following FRUs in the order listed a Memory card b System board c Processor card s 3 Turn the power on Does the system stop with a memory checkp...

Page 54: ...n the operator panel NO Repeat this step with the second memory module you exchanged in the previous step If both memory modules have been tested go to Map 0410 Repair Checkout in the IBM RS 6000 Diag...

Page 55: ...er to ensure that the outlet is correctly wired and grounded to prevent and electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attach...

Page 56: ...ch on the operator panel is pressed the system begins to power on but the operator panel power LED and or the power supply LED do not stay on Step 1520 2 1 Unplug the power cord from the system unit a...

Page 57: ...of the power supply near the back of the system It is a normally off momentary switch Press and hold this switch for a few seconds while observing the fan in the power supply and the power LED on the...

Page 58: ...stem unit If a cooling fan won t turn the system will try to power up and then off when the start stop switch on the operator panel is pressed but not when the switch on the power supply is pressed an...

Page 59: ...power LED on the operator panel come on and stay on NO Reinstall the original operator panel electronics assembly Go to Step 1520 6 on page 2 28 YES Go to MAP 410 Repair Checkout in the IBM RS 6000 Di...

Page 60: ...nstalled remove the lower one 5 Unplug the power cable from the SCSI backplane 6 Unplug the power cables from all the SCSI devices 7 Unplug the front and rear cooling fan power connectors 8 Plug the p...

Page 61: ...he system unit 4 Press the start stop switch on the operator panel to turn the power on Does the power LED on the operator panel come on and stay on NO Reinstall the original FRU Repeat this step unti...

Page 62: ...f 2 Unplug the power cord from the system unit 3 Install or connect one of the parts in the list 4 Plug the power cord into the system unit 5 Press the start stop switch on the operator panel to turn...

Page 63: ...tem If you disable them you should make notes of their current settings for restoration before you leave Following are the settings of your interest Purpose of this MAP This MAP is used to locate defe...

Page 64: ...the power on 5 When the keyboard indicator is displayed the word keyboard on an ASCII terminal or the keyboard and hand icon on a graphical display press the F5 key on the directly attached keyboard...

Page 65: ...ssor card is installed 8 Record the slot numbers of the memory modules Remove all installed memory modules except for one pair from the first memory card Note Memory modules must be installed in pairs...

Page 66: ...or 4BA00830 displayed on the operator panel NO Go to Step 1540 3 on page 2 35 YES If a second processor card was removed go to Step 1540 4 on page 2 36 If the system has only one processor card go to...

Page 67: ...el display Turn the power on Does the system stop with code E1F2 E1F3 STBY or 4BA00830 displayed on the operator panel NO Reinstall the original FRU Repeat the FRU replacement steps until the defectiv...

Page 68: ...In the following order exchange the FRUs that have not been exchanged 1 Processor card last one installed 2 System board 3 I O board See notes on 2 1 Repeat this step until the defective FRU is ident...

Page 69: ...830 displayed on the operator panel NO Go to Step 1540 6 on page 2 38 YES Repeat this step until all the memory modules are installed and tested After all the memory modules are installed and tested r...

Page 70: ...e following 1 Turn the power off and remove the power cable 2 Exchange the last memory module pair installed 3 Reinstall the power cable 4 Turn the power on Does the system stop with code E1F2 E1F3 ST...

Page 71: ...ode E1F2 E1F3 STBY or 4BA00830 displayed on the operator panel NO Replace the memory module If you have not tested both memory modules repeat this step with the second memory module you exchanged in t...

Page 72: ...displayed on the operator panel NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs...

Page 73: ...lay to it Plug the keyboard into the keyboard connector on the rear of the system unit 3 Turn the power on 4 If the ASCII terminal or graphics display including display adapter are connected different...

Page 74: ...res for correcting the problem on that device 2 Graphics adapter if installed 3 Cable async or graphics 4 I O board see notes on page 2 1 Repeat this step until the defective FRU is identified or all...

Page 75: ...een displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 SCSI cable 2 CD ROM drive 3 I O board see notes on pa...

Page 76: ...d power connectors to one of the SCSI devices CD ROM drive tape drive disk drive etc Do not connect the signal and power connectors to the backplane at this time 4 Plug in the power cable and wait for...

Page 77: ...s have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obv...

Page 78: ...opriate password if prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs tha...

Page 79: ...assword if prompted to do so Is the Please define the System Console screen displayed NO In the following order exchange the FRUs that have not been exchanged 1 Last disk drive installed 2 Disk drive...

Page 80: ...te password if prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system is defective In the following order exchange the FRUs that have not...

Page 81: ...keyboard or the number 5 key on an ASCII terminal keyboard 7 Enter the appropriate password if prompted to do so Is the Please define the System Console screen displayed NO The last device or cable th...

Page 82: ...wer cable and wait for OK on the operator panel display 4 Turn the power on 5 If the Console Selection screen is displayed choose the system console 6 After the keyboard indicator appears press the F5...

Page 83: ...this step until the defective device or cable is identified or all the devices and cables have been disconnected If all the devices and cables have been removed then one of the FRUs remaining in the...

Page 84: ...console 4 Select Advanced Diagnostics Routines 5 If the NEW RESOURCE screen displays select an option from the bottom of the screen Note Adapters or devices that require supplemental media are not sh...

Page 85: ...ssociated with the SRN have been exchanged or diagnostics run with no trouble found Run diagnostics after each FRU is exchanged If the I O board or a network adapter is replaced see notes on page 2 1...

Page 86: ...le Bus Systems If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance Step 1540 22 Select Task Selection Select Process Supplemental Media a...

Page 87: ...is attached to Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support...

Page 88: ...er cable 5 Remove the side cover 6 Record the slot numbers of the PCI adapters Label and record the location of any cables attached to the adapters Disconnect any cables attached to the adapters and r...

Page 89: ...n Does the system stop with the same error code displayed on the operator panel that directed you to this MAP step NO Go to MAP 410 Repair Checkout in the IBM RS 6000 Diagnostic Information for Multip...

Page 90: ...ait for OK on the operator panel display 4 Turn the power on 5 If the Console Selection screen displays choose the system console 6 Enter the appropriate password if prompted to do so Does the system...

Page 91: ...nel that directed you to this MAP step NO The last device or cable that you disconnected is defective Exchange the defective device or cable Go to MAP 410 Repair Checkout in the IBM RS 6000 Diagnostic...

Page 92: ...2 60 Service Guide...

Page 93: ...odes on page 4 1 2 Licensed programs frequently rely on network configuration and system information stored on the VPD on the operator panel If the MAPs indicate that the operator panel should be repl...

Page 94: ...0004 Bootp failed 1 Refer to Boot Problems Concerns on page 3 48 for general considerations 2 Turn off then on and retry the boot operation 3 Verify Boot List by using the Firmware SMS Multiboot menus...

Page 95: ...entry Consult the system s User s Guide for jumper location and position 20E00003 Power on Password must be set for Unattended mode Unattended mode requires the setting of the Power On password before...

Page 96: ...arameter Example 000 000 000 000 20EE0004 Invalid IP parameter Enter valid numeric IP parameter Example 000 000 000 000 20EE0005 Invalid IP parameter 255 Enter valid numeric IP parameter in the range...

Page 97: ...ower it back up again this should cause the system to look for the Operating System in the devices contained in the custom boot list or in the default boot list depending on the condition of the syste...

Page 98: ...0002 Test Unit Ready Failed sense data available Refer to the notes in error code 21A000xxx 1 Replace the media Removable media devices 2 Replace the SCSI device 21A00003 Send diagnostic failed Refer...

Page 99: ...en OPENPROM package Replace I O board See notes on 3 1 25010004 Cannot find OPENPROM node Replace I O board See notes on 3 1 25010006 System id does not match image system id Make sure correct firmwar...

Page 100: ...e error code is 25A80000 replace the I O board See notes on 3 1 25A80000 Initialization failed device test failed Refer to Action under error code 25A80xxx 25A80001 Init nvram invoked ALL of NVRAM ini...

Page 101: ...oblem replace the I O board See notes on 3 1 25AA0000 Unable to unlock EEPROM Refer to Action under error code 25AA0xxx 25AA0001 Read Recv error Refer to Action under error code 25AA0xxx 25AA0002 Read...

Page 102: ...f the error code See Memory PD Bits on page 3 30 for information on how to interpret PD bits 25Cyy001 Memory module is not supported Replace unsupported memory module Note Memory module must be replac...

Page 103: ...modules 4 Replace the memory card Note Before replacing the system board perform steps 3 and 4 5 Replace the system board See Memory PD Bits on page 3 30 for the definition of yy 25Cyy003 PD bits are...

Page 104: ...dapter vendor ID 1 Move adapter to another slot behind a different PCI bridge 2 Check for available firmware updates for adapter Apply update if available 3 Run AIX diagnostics on adapter Replace if i...

Page 105: ...es to PCI adapter 1 Move adapter to another slot behind a different PCI bridge 2 Check for available firmware updates for adapter Apply update if available 3 Run AIX diagnostics on adapter Replace if...

Page 106: ...store the Time and Date use the Operating System facility 2 If the error is persistent replace the battery 3 If the error is persistent after battery replacement replace the I O board See notes on 3 1...

Page 107: ...ower cable back in and retry the operation 3 Replace the I O board See notes on 3 1 2BA00012 Service processor reports self test failure 1 Unplug the system power cable and wait until the system power...

Page 108: ...corrupted Replace the operator panel control assembly See notes on 3 1 Note Swap the old VPD module from the old operator panel control assembly to the new one 2BA00060 Service processor reports I O b...

Page 109: ...curred update not completed Error occurred while reading service processor CRC See error code 2BA00200 for recovery procedure 2BA00202 Service processor firmware update error occurred update not compl...

Page 110: ...rd See notes on 3 1 2BA00314 Service processor reports 5V over voltage alert 1 Replace power supply 2 Replace system board See notes on 3 1 2BA00315 Service processor reports 5V under voltage alert 1...

Page 111: ...e system board See notes on 3 1 2BA00328 Service processor reports PCI expansion card 3 3V over voltage alert 1 Replace power supply 2 Replace system board See notes on 3 1 2BA00329 Service processor...

Page 112: ...e slow shutdown request 1 Check for cool air flow obstructions to the system 2 Check fans for obstructions that prevent them from normal operation example a cable caught in the fan preventing it from...

Page 113: ...rd Replace power supply 40110003 Voltage not detected on one processor card If the system is running refer to the AIX error log to find out which processor card is failing If the system is not running...

Page 114: ...closure 1 Check I2 C cable to connector on I O board 2 Power supply 40111002 An unknown power problem detected Power supply 40111022 A high 5 0 voltage reading detected 1 Power supply 2 Processor card...

Page 115: ...cessor card temperature condition detected Critical temperature on processor card 40200031 An I O board temperature warning detected Over temperature on I O board 40200033 A critical I O board tempera...

Page 116: ...mally 40D00101 Bist on I O board failed Replace I O board See notes on 3 1 40D00102 BIST on system board fail Replace system board 45800000 Memory controller checkstop 1 Replace system board 2 If prob...

Page 117: ...e 3 37 and perform the action shown there 4 Attempt to reboot the system in Service Mode this preserves the AIX error log If the reboot fails attempt to reboot from the CD ROM If the reboot is success...

Page 118: ...ation mode to determine the cause of the failure Otherwise continue 2 Processor card in Slot 1 3 System board 4 I O board See notes on 3 1 4B2xxx02 Checkstop Slot 2 Fail 1 Attempt to reboot the system...

Page 119: ...and see if the problem is resolved If problem is resolved replace processor card If not continue 4 Go to MAP 1540 Minimum Configuration Step 1540 24 on page 2 56 4B2xxx11 Machine Check 1 Stuck Active...

Page 120: ...lace the card in slot 1 4B200056 No processor card in first slot 1 If only one processor card is used it must be in slot 1 2 If two processor cards are being used replace the card in slot 1 4B200057 T...

Page 121: ...30 Boot fail Go to Boot Problems Concerns on page 3 48 4BA10001 SSC sram fail Go to MAP 1540 Minimum Configuration Step 1540 22 on page 2 54 4BA10002 SSC sram fail Update firmware 4BA10003 Service pro...

Page 122: ...e error If you replace FRUs and the problem is still not corrected go to MAP 1540 Minimum Configuration on page 2 31 unless otherwise indicated in the tables Table 3 2 Memory Module PD bits PD value S...

Page 123: ...ification Possible Failing Device and AIX Location Code Associated FRU 9CC 100 PCI Bus 00 Internal SCSI port 1 10 60 I O board See notes on 3 1 Internal External SCSI port 2 30 58 I O board See notes...

Page 124: ...ntral Electronics Complex CEC chips when the POWER Button is pressed The VPD data is read and the CRC is checked The processor compatibility test is run LCD Code range is E0A0 E0E1 4 System Initializa...

Page 125: ...age is located on a device in the Boot List the system firmware code hands off control to the AIX Boot code LCD Code E105 for Normal Boot or E15B for Service Mode Boot The AIX Boot code indicates LCD...

Page 126: ...ge 3 37 Note Go to MAP 1540 for any of the following conditions A four digit code in the range of E001 through EFFF displays on the operator panel but is not listed in the checkpoint table A four digi...

Page 127: ...2 Processor card E044 Preparing to set serial port line speed 1 I O board See notes on 3 1 2 Processor card E045 Preparing to initialize serial port 1 I O board See notes on 3 1 2 Processor card E05x...

Page 128: ...eplace processor card If not continue 2 Exchange processor card in slot 1 with the processor card removed in step 1 or replace processor card if only one processor card exists and see if problem is re...

Page 129: ...See the note on 3 34 E104 Set memory refresh recovery block See the note on 3 34 E105 Transfer control to Operating System normal boot See Boot Problems Concerns on page 3 48 E108 Run recovery block b...

Page 130: ...te on 3 34 E121 Initialize S P See the note on 3 34 E122 No memory detected system lockup Note Disk drive light is on continuously Go to MAP 1240 Memory Problem Resolution on page 2 15 E123 No memory...

Page 131: ...boot mgr node See the note on 3 34 E14C Create terminal emulator node See the note on 3 34 E14D Load boot image See Boot Problems Concerns on page 3 48 E14E Create client interface node directory See...

Page 132: ...3 34 E15D Create host PCI controller node See the note on 3 34 E15E Create MPIC node See the note on 3 34 E15F Adapter VPD probe See the note on 3 34 E160 CPU node VPD creation See the note on 3 34 E1...

Page 133: ...3 34 E193 Initialize Super I O See the note on 3 34 E196 Probe ISA bus See the note on 3 34 E19B Create service processor node See the note on 3 34 E19C Create tablet node See the note on 3 34 E19D Cr...

Page 134: ...1BF Create pwr mgmt node See the note on 3 34 E1C0 Create ISA ethernet node See the note on 3 34 E1C5 Create ISA interrupt controller pic node I O board See notes on 3 1 See the note on 3 34 E1C6 Crea...

Page 135: ...the ASCII terminal Use the Problem Determination Procedures for the terminal Replace the I O board if these procedures do not reveal a problem Note Terminal settings should be set to 9600 Baud No Par...

Page 136: ...mage then suspect 1 Diskette 2 Diskette drive 3 Diskette cable 4 I O board See notes on 3 1 See the note on 3 34 E1EB Verify flash EPROM recovery image Ensure that the diskette installed contains reco...

Page 137: ...point at which the error occurred If the Exxx is not listed in this table go to MAP 1540 Minimum Configuration on page 2 31 E201 Setup PHB BARC addresses Replace the I O board See notes on 3 1 See th...

Page 138: ...ge 2 15 E216 Copy ROS into RAM Setup Translation and C environment Replace the memory card See notes on 3 1 See the note on 3 34 E220 Final memory configuration Go to MAP 1240 Memory Problem Resolutio...

Page 139: ...vels are at the current release levels update as necessary 2 Replace the memory card See notes on 3 1 See the note on 3 34 E443 Generate NVRAM configuration variable dictionary words Suspect a system...

Page 140: ...out durations are necessarily long to accommodate retries the system may appear to be hung This procedure assumes that a CD ROM drive is installed and a Diagnostics CD ROM is available 1 Restart the s...

Page 141: ...standalone diagnostics again If unable to load standalone diagnostics go to step 4 If standalone diagnostics load one of the disconnected devices removed is causing the problem reconnect the devices o...

Page 142: ...iagnostics If the standalone diagnostics load the graphic adapter should be replaced If the CD ROM drive is attached to a SCSI adapter card rather than the integrated SCSI adapter on the I O board Rep...

Page 143: ...f a function from any extended location information A group of logical devices can have the same base location code because they are all on the same physical package but may require extended location...

Page 144: ...cases where 1 Based on the device structure the abbreviated sub location code conveys the same information in a more concise form than an additional level of location identifier for example P1 M1 4 p...

Page 145: ...unction number The EF value identifies a connector The GH value identifies a port address device or FRU Adapters and cards are identified with just AB CD The possible values for AB are The possible va...

Page 146: ...For a diskette drive H defines which diskette drive 1 or 2 G is always 0 For all other devices GH is equal to 00 For integrated adapter EF GH is the same as the definition for a pluggable adapter For...

Page 147: ...80 Ethernet 10 60 Integrated SCSI Port 1 10 88 Integrated SCSI Port 2 20 58 to 20 5F Any PCI card in slot 1 20 60 to 20 67 Any PCI card in slot 2 10 68 to 10 6F Any PCI card in slot 3 10 70 to 10 77...

Page 148: ...P2 K1 P2 Q1 P2 E1 P2 E1 P2 R1 P2 Z2 10 78 to 10 7F or 1F XX 10 70 to 10 77 or 1E XX 10 68 to 10 6F or 1D XX 20 60 to 20 67 or 2C XX 20 58 to 20 5F or 2B XX PCI 32 Bit PCI 32 Bit PCI 32 Bit PCI 64 Bit...

Page 149: ...P1 M2 Diskette Drive Processor Card primary Processor Card Physical Location Codes AIX Location Codes P2 L1 Memory Card Memory Card Operator Panel 10 60 Internal SCSI P2 F2 I O Fan 01 D1 P1 C2 Chapte...

Page 150: ...L 13H 15L 15H Memory card 2 00 00 P1 M2 Memory card connector J2 Memory card 2 modules 1 thru 16 00 00 P1 M2 1 through P1 M2 16 Memory card sockets J1 J2 J3 J4 J5 J6 J7 J8 J9 J10 J11 J12 J13 J14 J15 J...

Page 151: ...t Bridge ID00 Device 07 Pluggable Adapters Card in PCI Slot 1P 20 58 to 20 5F P2 I1 I O board connector J9 Host Bridge ID01 Device 01 Card in PCI Slot 2P 20 60 to 20 67 P2 I2 I O board connector J8 Ho...

Page 152: ...at system board CEC fan connector P2 F1 Fan connector J21 at system board Operator Panel Operator panel L1 I O board connector J1 Operator panel Connector P2 L1 I O board connector J1 Power Supply Po...

Page 153: ...ested passwords Online Diagnostics can be loaded by booting from the service mode boot list by pressing the F6 key on a directly attached keyboard or the number 6 key on an ASCII terminal The procedur...

Page 154: ...an ASCII terminal loads Online Diagnostics from the service mode boot list no Diagnostic CD should be in the CD ROM drive since Online Diagnostics is typically run from a hard disk which is in the se...

Page 155: ...version number processor upgrades may require a specified version of firmware to be installed in your system unit Update System Firmware is an option under the Utilities menu in the System Management...

Page 156: ...appears after the initialization and power on self test POST are complete Note If you have installed a privileged access password you are prompted for this password before gaining access to the Syste...

Page 157: ...enable the unattended start mode set and view the addresses of your system s SCSI controllers select the active console view or clear the firmware error log and update your system unit s firmware prog...

Page 158: ...ot 1 size 128MB Device Name PowerPC POWER3 375 MHz PowerPC POWER3 375 MHz L2 Cache 4096K L2 Cache 4096K Memory LPT addr 378 addr 3F8 addr 9999FF111R addr 2F8 Service Processor Tablet Port Com Com Audi...

Page 159: ...available from this screen allow you to view and set various options regarding the operating system and boot sequence The following describes the choices available on this screen Chapter 6 System Man...

Page 160: ...d then the system information in non volatile storage may have been lost This can happen if the battery has been removed To correct this situation refer to the bootlist reference in your AIX operating...

Page 161: ...the custom boot list back to the default values click on Default If you change your startup sequence you must be extremely careful when performing write operations for example copying saving or format...

Page 162: ...describes the choices available on this screen Password Enables you to set password protection for turning on the system unit and for using system administration tools Hard Disk Spin Up Delay Enables...

Page 163: ...SCSI ID Allows you to view and change the addresses IDs of the SCSI controllers attached to your system unit Update Allows you to update the system firmware program Console If you have more than one k...

Page 164: ...for your system unit the Power On status icon is shown in the locked position if a power on password is not set then the Power On status icon is shown in the unlocked position as in the screen above...

Page 165: ...power on password status icon flashes and changes to the locked position to indicate that the power on password is installed If you previously had set a power on password and want to remove it select...

Page 166: ...nattended start mode which allows the system unit to turn on whenever AC power is applied to the system instead of having the system unit wait for the power button to be pushed Privileged Access Passw...

Page 167: ...ileged access password icon flashes and changes to the locked position to indicate that your system unit now requires the password you just entered before running system programs Attention If no user...

Page 168: ...attached to your system Spin up delay values can be entered manually or a default setting can be used All values are measured in seconds The default is two seconds After you have entered the new Spin...

Page 169: ...your system unit has encountered during operations Clear System Error Log Exit 2 No entry 1 00 04 13 00 51 32 25C38005 P1 M1 10 Date Time Error Code Location Selecting the Clear icon erases the entri...

Page 170: ...RIPL Selecting the Remote Initial Program Load RIPL icon above gives you access to the following selections Set Address Exit Ping Config 6 16 Service Guide...

Page 171: ...000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 Gateway Addr Server Addr Subnet Mask Save If any of the addresses is incomplete or contains a number other than 0 to 255 an error message is...

Page 172: ...Ring or Ethernet should be used to send the test transmission Config The Config icon allows you to configure network adapters which require setup 1 Selecting the Config icon causes a list of the adapt...

Page 173: ...the adapter c Highlight the OK icon and press the Enter key After choosing the adapter to configure you can select the communications mode of the chosen adapter or allow the system to select the comm...

Page 174: ...s ID highlight the entry by moving the arrow keys then use the space bar to scroll through available IDs After you have entered the new address use the arrow keys or mouse to highlight the Save icon a...

Page 175: ...ing the new firmware image ATTENTION While the new firmware image is being copied into your system unit you must not turn off the system unit Turning off the system unit during the update process may...

Page 176: ...me the img file on the firmware update diskette to precover img 3 Make sure your system unit is turned off 4 Insert the firmware recovery diskette into your system unit 5 Turn on your system unit 6 Wh...

Page 177: ...you must press the number 8 key after the keyboard text symbol appears during startup If you have pressed the number 8 key the Open Firmware command line an OK prompt appears after the initialization...

Page 178: ...ssor upgrades may require a specified version of firmware to be installed in your system unit Update System Firmware is an option under the Utilities menu System Management Services 1 Display Configur...

Page 179: ...Device Name PowerPC POWER3 L2 Cache 1M 4M Memory Memory card slot 1 module slot 1 size 32MB Memory card slot 1 module slot 2 size 32MB LPT addr 3BC COM addr 3F8 COM addr 2F8 Audio Keyboard Mouse Diske...

Page 180: ...IX with the appropriate parameters as to the location of the operating system in a particular hard disk Please see the explanation of the bootlist command in your AIX documentation Software Default If...

Page 181: ...Devices 1 Display Current Settings 2 Restore Default Settings 3 Configure 1st Boot Device 4 Configure 2nd Boot Device 5 Configure 3rd Boot Device 6 Configure 4th Boot Device 7 Configure 5th Boot Devi...

Page 182: ...5 slot 1 Hard disk drive id 6 Slot 1 Network device Selecting any of the Configure Boot Device options displays the following screen Configure Nth Boot Device Device Number Current Position Device Na...

Page 183: ...5 Change SCSI id 6 Update System Firmware 7 Update Service Processor Firmware 8 Select Console X Exit Set Password and Unattended Start Mode Entering this selection permits access to the following opt...

Page 184: ...d Note The system unit power cable must be disconnected before removing the battery A password becomes effective only after the system is turned off and back on again Set Privileged Access Password Th...

Page 185: ...it Display Error Log A screen similar to the following is displayed when you select this option Here you can view or clear your system unit s error log Error Log Date Time ErrorCode Location Entry 1 1...

Page 186: ...This option allows you to enable and set up the remote startup capability of your computer First you are asked to specify the network parameters Network Parameters 1 IP Parameters 2 Adapter Parameters...

Page 187: ...Gateway IP Address 4 Subnet Mask X Exit Selecting the Adapter Parameters option allows you to view an adapter s hardware address as well as configure network adapters that require setup Adapter Param...

Page 188: ...ration menus for that adapter 3Com Etherlink Fast XL 1 Media Type Auto 2 Full Duplex Auto X Exit Selecting the Media Type option allows you the change the media employed by the Ethernet adapter MEDIA...

Page 189: ...plex 1 Yes 2 No 3 Auto Ping the last option available from the Network Parameters menu allows you to test a connection to a remote system unit After selecting the Ping option you must choose which ada...

Page 190: ...ange the addresses of the SCSI controllers attached to you computer Update System or Service Processor Firmware These options allows you to update your system or service processor firmware Note that y...

Page 191: ...e your firmware update diskette 2 Using another system unit rename the img file on the firmware update diskette to precover img 3 Make sure your system unit is turned off 4 Insert the firmware recover...

Page 192: ...guage This option allows you to change the language used by the text based System Management Services screens SELECT LANGUAGE 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol 6 Svenska x Exit Note...

Page 193: ...removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from...

Page 194: ...vice from the antistatic bag until you are ready to install the device in the system unit With the device still in its antistatic bag touch it to a metal frame of the system Grasp cards and boards by...

Page 195: ...2 Disk Drives Go to Disk Drives on page 7 23 Configuration or Deconfiguration of Media Drives Go to Configuration or Deconfiguration of Media Drives on page 7 26 Battery Go to Battery on page 7 27 Sys...

Page 196: ...before you stop the system unit Failure to do so may result in the loss of data 1 At a command line enter shutdown F to stop the operating system 2 After you shut down the operating system set the po...

Page 197: ...as described in Stopping the System Unit on page 7 4 2 To remove the front cover grasp the front cover at the top and bottom as shown Pull the cover out at the bottom first to ease removal Grasp Here...

Page 198: ...3 To remove the rear cover lift the cover up and away from the system 7 6 Service Guide...

Page 199: ...4 To remove the side covers a Remove the screws that hold the side covers to the rear frame Right Side Cover Screws 6 Left Side Cover Screws 6 Chapter 7 Removal and Replacement Procedures 7 7...

Page 200: ...b Slide the covers to the rear and remove 7 8 Service Guide...

Page 201: ...the side covers into the slots on the enclosure b Slide the covers toward the front of the enclosure until it latches into place c Secure the rear of the covers with the screws removed earlier 3 To re...

Page 202: ...system unit power cable from the electrical outlet 3 If you have not already done so remove the front rear and left side covers as described in Removal of Covers on page 7 5 4 Remove the thumb screw...

Page 203: ...ers as described in Removal of Covers on page 7 5 4 Remove the processor and memory card cover as described in Removal of Processor and Memory Card Cover on page 7 10 5 Remove the memory card shield f...

Page 204: ...hassis to minimize static electrical charges and them pick up the memory card 2 Make sure that the retainer latches are in the unlocked position 3 Open the retainer latches 4 If only one memory card i...

Page 205: ...8 Close the retainer latches to secure the card into the connector 9 Make sure that the black tabs on the new card are captured by the the latches 10 Install the memory card shield between the two mem...

Page 206: ...d in Removal of Covers on page 7 5 4 If you have not already done so remove the processor and memory card cover as described in Removal of Processor and Memory Card Cover on page 7 10 5 If you have no...

Page 207: ...metal surface of the chassis to minimize static electrical charges and them pick up the memory module 2 Locate the memory module connector on the memory card Note Memory modules must be installed in p...

Page 208: ...into the system unit See Replacement of Memory Cards on page 7 12 for more information 6 Replace the processor and memory card cover as described in Replacement of Processor and Memory Card Cover on...

Page 209: ...from the electrical outlet 3 If you have not already done so remove the front rear and left side covers described in Removal of Covers on page 7 5 4 Remove the processor and memory card cover as descr...

Page 210: ...tion If your system unit has two processor cards both processor cards must be of the same clock speed 1 If you have not already done so open the card retainer latches on both ends of the card connecto...

Page 211: ...essor card is fully seated 6 Install the memory card shield between the two memory cards if removed during the processor card removal procedure 7 Replace the processor and memory card cover as describ...

Page 212: ...have not already done so remove the front rear and left side covers as described in Removal of Covers on page 7 5 4 Record the slot number and location of the adapter being removed 5 Label any cables...

Page 213: ...adapter by the edges and align the adapter with the expansion slot connector 3 Press the adapter firmly into the expansion slot connector 4 Use the screw you removed earlier from the expansion slot co...

Page 214: ...fall of as little as 25 inch bumping or rough handling can all cause latent failures Media drives are particularly sensitive to electrostatic discharge Follow the electro static handling procedures pr...

Page 215: ...f you have not already done so remove the front cover as described in Covers on page 7 5 3 If the system has a padlock or cable securing the disk drive cage remove the padlock or cable 4 Loosen the re...

Page 216: ...of Disk Drives 1 Align the drive with the disk drive cage rails 2 Slide the drive into the system unit until it connects with the backplane at the rear of the drive bay 3 Configure the drive using smi...

Page 217: ...instructions 2 Loosen and remove screws A and B first 3 Loosen and remove screws C and D 4 Remove the drive from the carrier Installation of Disk Drives into Carrier 1 Align the drive with the carrier...

Page 218: ...models of the drive type you selected Select the specific type of drive you are adding Deconfiguration of Media Drives 1 Login as root 2 Enter the smit command 3 Select Devices 4 Determine the type o...

Page 219: ...se of another battery may present a risk of fire or explosion The battery connector is polarized do not attempt to reverse polarity Dispose of the battery according to local regulations Removal of Bat...

Page 220: ...3 Locate the battery on the I O board Battery P N 15F8409 7 28 Service Guide...

Page 221: ...Be sure to tell the customer that the time and date need to be reset If running AIX the bootlist command may have to be run from AIX while logged in as root this would restore the custom boot list and...

Page 222: ...cal outlet 3 If you have not already done so remove the front rear and left side covers as described in Removal of Covers on page 7 5 4 If you have not already done so remove the processor and memory...

Page 223: ...nd Memory Card Bracket 9 Remove the processor and memory card bracket by sliding it straight out away from the system 10 Disconnect the power cables from the system board connectors J5 and J7 11 Remov...

Page 224: ...oard and the I O board System Board I O Board 13 Carefully remove the system board from the system unit Replacement of System Board To replace the system board perform the removal steps in the reverse...

Page 225: ...y done so remove the front rear and left side covers as described in Removal of Covers on page 7 5 4 If you have not already done so remove the system board as described in Removal of System Board on...

Page 226: ...ecure the I O board to the system unit 12 Remove the I O board from the system unit by carefully sliding it out away from the system unit Ensure that all of the rear connectors on the I O board clear...

Page 227: ...4 Remove the media devices as described in CD ROM Drive Tape Drive Diskette Drive on page 7 43 5 Remove the disk drives as described in Disk Drives on page 7 23 6 Remove the screws that secure the di...

Page 228: ...does not drop down and damage the I O board components or connectors 11 Slide the power supply slightly toward the front of the system unit to disengage the power supply retainer from the top and righ...

Page 229: ...e the front cover as described in Removal of Covers on page 7 5 4 Remove the retaining screws 4 that secure the operator panel to the front of the system unit Operator Panel 5 Slide the operator panel...

Page 230: ...ove the front back and right side covers as described in Removal of Covers on page 7 5 4 Remove the retaining screws 11 that secure the rear fan assembly to the system unit CEC Fan Assembly 5 Disconne...

Page 231: ...If you have not already done so remove the front cover as described in Removal of Covers on page 7 5 4 Remove the retaining screws that secure the front fan assembly to the system unit Front Fan Asse...

Page 232: ...t 3 If you have not already done so remove the front rear and side cover as described in Removal of Covers on page 7 5 4 If the system has a padlock or cable securing the disk drive cage remove the pa...

Page 233: ...the front of the system unit 8 Record the cable locations and disconnect the cables from the backplane connectors 9 Remove the retaining screws that secure the back of the disk drive cage assembly to...

Page 234: ...10 Remove the disk drive cage from the system unit Screws Disk Drive Cage Replacement of Disk Drive Cage Perform the removal steps in the reverse order 7 42 Service Guide...

Page 235: ...you have not already done so remove the front rear and left side covers as described in Removal of Covers on page 7 5 It may help removal if you remove the right cover but it is not necessary at this...

Page 236: ...a Locate the appropriate data cable for the drive Connect the cable to the connector at the rear of the drive b If you are installing a CD ROM drive connect the audio cable from the I O board to the...

Page 237: ...Chapter 8 Parts Information Chapter 8 Parts Information 8 1...

Page 238: ...1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 21 20 22 23 24 25 8 2 Service Guide...

Page 239: ...See note 2 Disk drive 10 97H9336 2 Disk drive carrier 11 See note 1 Media device 12 07H7608 1 CD ROM drive 13 76H4091 1 Diskette drive 14 97H9404 1 Front cover 24L1900 1 Front cover OEM 15 97H9425 1 F...

Page 240: ...J19 J16 Index Part Number Units Per Description 1 24L1909 1 Cable Media devices power 2 97H9321 1 Cable CD ROM audio 3 97H9322 1 Cable Media and disk drive SCSI 4 97H9328 1 Cable Operator panel power...

Page 241: ...93H8136 1 Keyboard 102 Hungarian ID 208 93H8137 1 Keyboard 102 Iceland ID 197 93H8138 1 Keyboard 102 Italy ID 142 93H8139 1 Keyboard 102 Norwegian ID 155 93H8140 1 Keyboard 102 Polish ID 214 93H8141...

Page 242: ...ID 212 07L9462 1 Keyboard 102 Hungarian ID 208 07L9463 1 Keyboard 102 Iceland ID 197 07L9464 1 Keyboard 102 Italy ID 142 07L9465 1 Keyboard 102 Norwegian ID 155 07L9466 1 Keyboard 102 Polish ID 214 0...

Page 243: ...u Philippines Puerto Rico Saudi Arabia Suriname Trinidad Taiwan U S A except Chicago Venezuela 2 62X1045 Chicago U S A 3 6952311 Argentina Australia New Zealand 4 13F9979 Abu Dhabi Austria Belgium Bul...

Page 244: ...Index Part Number Country 8 14F0051 Liechtenstein Switzerland 9 14F0069 Chile Ethiopia Italy 10 14F0087 Israel 11 6952291 Paraguay Colombia Uruguay 8 8 Service Guide...

Page 245: ...when server power is on and the Service Processor has detected a server problem such as loss of surveillance During the first power up i e power cord is plugged into the outlet Service Processor menus...

Page 246: ...Indicators from last Boot Y3 Power on System Y3 Power off System Y2 Read NVRAM Y2 Reset Service Processor Y2 Setup Reboot Restart Policy Y2 Start Talk Mode Y2 Enable Disable Console Mirroring Y2 Y1 S...

Page 247: ...g an ASCII terminal to either serial port Because the presence of the ASCII terminal cannot be confirmed by the Service Processor you must press a key on the ASCII terminal to confirm its presence Nex...

Page 248: ...tem boot This information is usually identical with the results from the menu selection Read VPD but in the case of configuration updates or certain faults this historical comparison can be useful to...

Page 249: ...presence of POST errors if there is sufficient working system resources If POST errors occur during start up this error log when used with the diagnostics helps to isolate faults See page A 38 for an...

Page 250: ...Name given to your server during setup You need the firmware version for reference when you either update or repair the functions of your service processor The System Name an optional field is the nam...

Page 251: ...ervice Processor Firmware EPROM 1997 915 FLASH 1997 512 Copyright 1997 IBM Corporation SYSTEM NAME MAIN MENU 1 Service Processor Setup Menu 2 System Power Control Menu 3 System Information Menu 4 Lang...

Page 252: ...able Console Mirroring Currently Disabled 4 Start Talk Mode 5 OS Surveillance Setup Menu 6 Reset Service Processor 7 Reprogram Service Processor Flash EPROM 98 Return to Previous Menu 99 Exit from Men...

Page 253: ...ssor exits the menus This action is taken based on the assumption that the server is in an adequately secure location with only authorized users having access Such users must still successfully enter...

Page 254: ...ed the Service Processor sends information to both serial ports This capability may be enabled by local or remote users This provides local users the capability to monitor remote sessions Console mirr...

Page 255: ...e Processor Reprogram Service Processor Flash EPROM This is an automatic process An update diskette can be acquired from the RS 6000 Support page on the Internet or from your service team The Internet...

Page 256: ...t System Boot Currently Disabled 98 Return to Previous Menu 99 Exit from Menus 1 Enable Disable Unattended Start Mode This option may be used to instruct Service Processor to immediately power on the...

Page 257: ...ator Power On Menu and defaults are shown below Ring Indicator Power On Menu 1 Ring Indicate Power On Currently Disabled 2 Number of Rings Currently 6 98 Return to Previous Menu Ring Indicate Power On...

Page 258: ...Displays the boot progress indicators check points up to a maximum of 100 from the system boot prior to the one in progress now This historical information may be useful to help diagnose system faults...

Page 259: ...s it allows the user to determine the environmental conditions that may be related to the failure The following is an example of the system environmental conditions screen System Environmental Conditi...

Page 260: ...last boot To view the current configuration access the Service Processor menu after the system boots up When the user selects a processor its state toggles between configured and deconfigured Processo...

Page 261: ...ent configuration access the Service Processor menu after the system boots up When the user selects a memory DIMM its state will toggle between configured and deconfigured Memory DIMMs that are not pr...

Page 262: ...98 Return to Previous Menu 99 Exit from Menus 1 Note Your ASCII terminal must support the ISO 8859 character set in order to properly display languages other than English This menu allows selecting l...

Page 263: ...up Menu on page A 23 Customer Account Setup Menu see Customer Account Setup Menu on page A 24 Ring Indicate Power On Menu see on page A 13 Modem Configuration Menu The first two lines of the Modem Con...

Page 264: ...6 modem_z_sp 7 modem_z _sp 8 none 9 Save configuration to NVRAM and Configure modem 98 Return to Previous Menu Serial Port Selection Menu Serial Port Selection Menu 1 Serial Port 1 Call Out Currently...

Page 265: ...ging telephone numbers for Service Center Telephone Number The telephone number of the maintenance provider s computer Customer Administration Center Telephone Number The telephone number of the local...

Page 266: ...this field blank Customer Administration Center Telephone Number is the number of the System Administration Center computer catcher that receives problem calls from servers Contact your system adminis...

Page 267: ...is connected The service or administration center representatives need this number to make direct contact with your server for problem investigation This is also referred to as the call in phone numbe...

Page 268: ...er error messages Customer Account Setup Menu Customer Account Setup Menu 1 Customer Account Number Currently Unassigned 2 Customer RETAIN Login UserID Currently Unassigned 3 Customer RETAIN Login Pas...

Page 269: ...t attempts to reboot the number of times specified Entry values equal to or greater than 0 are valid Only successive failed reboots attempts count not reboots that occur after a restart attempt At res...

Page 270: ...an enable the Service Processor to call out and report the event This item is valuable if the number of these events becomes excessive signalling a bigger problem Service Processor Functions and Featu...

Page 271: ...ll Out enable disable Flash Gold Recovery block Update Flash Composite block Update System Name Modem Configuration Remote User Functions Call Out Call Home Reporting Boot failure OS Termination Surve...

Page 272: ...er to the shutdown t command on servers using AIX Working in conjunction with AIX the Service Processor in your server can operate a timer much like the wake up timer on your clock radio You can set t...

Page 273: ...ting system activity see the SERVICE PROCESSOR SETUP MENU item Set Surveillance Parameters If OS activity stops the Service Processor can initiate a reboot restart process based on the settings in the...

Page 274: ...ssor surveillance and either 1 The Use OS Defined restart policy is set to NO OR 2 The Use OS Defined restart policy is set to YES and the operating system has NO automatic restart policy Refer to Ser...

Page 275: ...aves the machine powered on logs an error and offers menus to the user If Call out is enabled the Service Processor calls to report the failure and displays the operating system surveillance failure c...

Page 276: ...ating system surveillance is enabled and system firmware has passed control to the operating system and the Service Processor does not detect any heartbeats from the operating system the Service Proce...

Page 277: ...speed Enter the modem configuration filename Set up site specific parameters i e phone numbers for call out call out policy etc To call out before restart set Call Out before restart to ENABLED from...

Page 278: ...here are two scenarios in which console mirroring can be invoked 1 Remote session first then local session added a Remote session already in progress b Remote user uses the Service Processor menus to...

Page 279: ...r initiation the processes are identical and automatic There are two areas in each firmware module that may need updating 1 The gold code or base code or EPROM area 2 The custom or main program or FLA...

Page 280: ...ted Updating Firmware from the Service Aids Note This service aid is only supported for Online Diagnostics This service aid allows you to update the system or service processor flash Additional update...

Page 281: ...me is the name of the flash update image During the process the server powers down and reboots You know the process is complete when the login prompt reappears Service Processor Logs Service Processor...

Page 282: ...the diagnostics Read System POST Errors Version Severity Disposition Initiator Event being reported Extended Error Log Data xC2 x x84 x 9 x x x x x2 x x x x x x72 x74 x63 x x x x x x x x x x28 x 3 x...

Page 283: ...Power On Self Tests POSTS and configurations tasks are completed The Pre Standby phase components are SP Initialization SP performs any necessary hardware and software initializations SP POST SP condu...

Page 284: ...e standby menu The remote session can be mirrored on the local ASCII console if the server is so equipped and the user enables this function Menus The SP menus are password protected Before you can ac...

Page 285: ...itoring The SP monitors voltages temperatures and fan speeds on some servers Responding to System Processor Commands The SP responds to any command issued by the system processor Run Time Surveillance...

Page 286: ...or a custom setup if required These files are included on the Sample Modem Configuration Files diskette and in your Service Processor firmware with the following names The sample modem configuration f...

Page 287: ...s recommended If ATZn configuration file modem_z0 cfg is recommended If yes go to 5 on page A 44 If not continue with 3 below 3 Does your modem command set include a test for v 42 error correction at...

Page 288: ...first ring Customizing the Modem Configuration Files You can create your own modem configuration file s or modify the samples provided After you customize your modem configuration files you MUST acce...

Page 289: ...e as described at the top of this section Xon Xoff Modems Some modems of the mid 80 s vintage assume software flow control Xon Xoff between the computer and the modem Modems with this design send extr...

Page 290: ...emulators You may also have a commercially available terminal emulation It is important that the local and host computers select the same or compatible terminal emulators so the key assignments and re...

Page 291: ...are about as many modem command variations as there are modems The sample modem configuration files have been written to capture the largest number of workable modem settings The modem command Dn wher...

Page 292: ...er Dn setting for your server s modem See your model manual for this information The Dn command appears in three places each in three of the sample modem configuration files3 Recovery Strategy The rec...

Page 293: ...es the connection loss If a local console is not a permanent part of your server you can still assign either the unused graphics console or the unused serial port as the primary console This gives you...

Page 294: ...Q1 Turn off responses V Use numeric responses S Automatic answer inhibit Escape to command mode S 2 Answer on second ring H Hang up T Tone mode When used as T r it is a no op to maintain program synch...

Page 295: ...re 2 r timeout 1 Ignore first ring expect 2 r timeout 1 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 1 r or 5 r or 1 r timeout 6 done page send AT...

Page 296: ...wer inhibit Escape to command mode S 2 Answer on second ring H Hang up X Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will e...

Page 297: ...1 Ignore first ring expect 2 r timeout 1 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 1 r or 5 r or 1 r timeout 6 done page send ATDT N R r N page...

Page 298: ...tomatic answer inhibit Escape to command mode S 2 Answer on second ring H Hang up X Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem...

Page 299: ...imeout 2 Enable responses Numeric send ATQ V X T r Limit response codes expect r timeout 2 Confirm commands successful send ATS 2 r Set AutoAnswer ON expect r timeout 2 Confirm command successful send...

Page 300: ...ric send ATQ V X T r Limit response codes expect r timeout 2 Confirm commands successful send ATS r Set AutoAnswer OFF expect r timeout 2 Confirm command successful send AT C1 D2 r Detect carrier and...

Page 301: ...se numeric responses S Automatic answer inhibit Escape to command mode S 2 Answer on second ring H Hang up X Limit modem response codes T Tone mode When used as T r it is a no op to maintain program s...

Page 302: ...mand successful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1 Pick up sec...

Page 303: ...done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix A Service Processor Information A 59...

Page 304: ...swer on second ring H Hang up X Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond...

Page 305: ...gnore RTS expect r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1 Pick up second ring or timeout Expect a connection response expect 16...

Page 306: ...error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done A 62 Service Guide...

Page 307: ...eld Description S1 Maintenance Package Source that produced the error code 0 Reserved 1 Reserved 2 POST Firmware 3 BIST 4 Service Processor base system controller etc 5 Reserved 8 Product specific ser...

Page 308: ...ller 00 SCSI bus controller 01 IDE controller 02 Floppy disk controller 03 Intelligent Peripheral Interface IPI bus controller 04 Redundant Array of Independent Disk RAID controller 80 Other mass stor...

Page 309: ...lel port 80 Other communication controllers 8 Generic system peripherals 00 PIC 01 DMA controller 02 System timer 03 Real Time Clock RTC controller 80 Other system peripherals 9 Input devices 00 Keybo...

Page 310: ...re channel Table B 4 Page 1 of 2 S2 S3 S4 Definition for devices FRUs not defined in the PCI specification Base Class S2 Sub Class S3 S4 Description 0 10 AC Power 11 DC Power 20 Temperature Related Pr...

Page 311: ...M SCSI F1 CDROM IDE F2 Read Write optical SCSI F3 Read Write optical IDE F4 FF TBD media devices 5 A0 L2 Cache Controller including integrated SRAM A1 L2 Cache SRAM A8 NVRAM A9 CMOS AA Quartz EEPROM B...

Page 312: ...B 6 Service Guide...

Page 313: ...system configuration A 34 covers removal and replacement 7 5 customer administration center A 22 D devices handling static sensitive 7 2 diagnostics online 5 1 diagnostics standalone 5 1 dial out tele...

Page 314: ...olution MAP 2 15 minimum configuration Map 2 31 power MAP 2 23 problem determination MAP 2 9 quick entry MAP 2 2 media drives removal and replacement 7 43 memory bits 3 30 memory card removal and repl...

Page 315: ...ds changing general access password A 10 changing privileged access password A 10 overview A 9 physical location codes 4 1 4 6 POST error codes 3 1 POST errors read A 5 power cables 1 14 power MAP 2 2...

Page 316: ...r of a modem session A 47 service center A 22 service inspection guide 1 10 service mode service processor procedures A 41 service processor service processor checkpoints 3 34 Service Processor menu i...

Page 317: ...3 display configuration 6 25 select language 6 38 utilities 6 29 system phone number A 23 system planar component locations 1 7 removal and replacement 7 30 system POST errors read A 5 system power on...

Page 318: ...X 6 Service Guide...

Page 319: ...k you for your response May we contact you Yes No When you send comments to us you grant us a nonexclusive right to use or distribute your comments in any way we believe appropriate without incurring...

Page 320: ...nd Tape Fold and Tape Information Development Department H6DS 9561 11400 Burnet Road Austin TX 78758 3493 Cut or Fold Along Line Cut or Fold Along Line BUSINESS REPLY MAIL NO POSTAGE NECESSARY IF MAIL...

Page 321: ......

Page 322: ...IBM Part Number 08L0638 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber October 1998 SA38 554 8L 638...

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