IBM Netfinity 7100, User'S Reference Manual

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IBM® Netfinity® 7100 User’s Reference
Getting help by telephone
During the warranty period, you can get help and information by telephone through
the IBM PC HelpCenter. Expert technical-support representatives are available to
assist you with questions you might have on the following:
• Setting up your computer and IBM monitor
• Installing and setting up IBM options purchased from IBM or an IBM reseller
• 30-day, preinstalled-operating-system support
• Arranging for service (on-site or carry-in)
• Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are eligi-
ble for IBM Start Up Support for 90 days after installation. This service provides assis-
tance for:
• Setting up your network operating system
• Installing and configuring interface cards
• Installing and configuring network adapters
Please have the following information ready when you call:
• Machine Type and Model
• Serial numbers of your computer, monitor, and other components, or your proof of
purchase
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.
1
1.Response time will vary depending on the number and complexity of incoming calls.
Country Number
Austria Österreich 1-546 585 075
Belgium - Dutch Belgie 02-717-2504
Belgium - French Belgique 02-717-2503
Canada Canada 1-800-565-3344
Denmark Danmark 03-525-6905
Finland Suomi 9-22-931805
France France 01-69-32-40-03
Germany Deutschland 069-6654-9003
Ireland Ireland 01-815-9207
Italy Italia 02-4827-5003
Luxembourg Luxembourg 298-977-5060
Netherlands Nederland 020-504-0531
Norway Norge 2-305-3203
Portugal Portugal 01-791-5147