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IBM Netfinity 7100, User'S Reference Manual

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Chapter 7.  Solving problems

 139

Device

Suggested action

CD-ROM drive

Verify that:

1. The primary IDE channel is enabled in the Configuration/Setup Utility program.

2. All cables and jumpers are installed correctly.

3. The correct device driver is installed for the CD-ROM drive.

CD-ROM drive is not 
recognized.

Diskette drive

If there is a diskette in the drive, verify that: 

1. The diskette drive is enabled in the Configuration/Setup Utility program.

2. The diskette is good and not damaged. (Try another diskette if you have one.)

3. The diskette contains the necessary files to start the server.

4. Your software program is OK.

If the diskette drive in-use light stays on, or the system continues to bypass the 
diskette drive, call for service.

Diskette drive in-use light stays 
on, or the system bypasses the 
diskette drive.

Expansion enclosure 

problems

Verify that: 

1. The cables for all external SCSI options are connected correctly.

2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated 

correctly.

3. Any external SCSI option is turned on. You must turn on an external SCSI option 

before turning on the server.

For more information, see your SCSI and expansion enclosure documentation.

The SCSI expansion enclosure 
used to work, but does not 
work now.

General problems

Call for service.

Problems such as broken cover 
locks or indicator lights not 
working.

Intermittent problems

Verify that: 

1. All cables and cords are connected securely to the rear of the server and 

attached options.

2. When the server is turned on, air is flowing from the rear of the server at the fan 

grill. If there is no air flow, the fan is not working. This causes the server to 
overheat and shut down.

3. Ensure that the SCSI bus and devices are configured correctly and that the last 

external device in each SCSI chain is terminated correctly.

If the items above are correct, call for service.

A problem occurs only 
occasionally and is difficult to 
detect.

Table 20. Troubleshooting charts 

Summary of Contents for Netfinity 7100

Page 1: ...IBM IBM Netfinity 7100 User s Reference SC19 K081 10 ...

Page 2: ......

Page 3: ...IBM IBM Netfinity 7100 User s Reference SC19 K081 10 ...

Page 4: ...ct warranties and notices on page 167 First Edition March 2000 COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION 2000 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...base support 37 System requirements 37 Installing and configuring the database 37 Activating the database 38 Granting and revoking database privileges 38 Deleting the database 40 Lotus Notes database support 41 System requirements 41 Installing the database 41 Browsing the Netfinity Manager Lotus Notes database 42 ODBC database support 42 System requirements 42 ODBC database configuration 43 Creat...

Page 6: ...nostic programs 123 Viewing the test log 124 Diagnostic error message tables 124 Recovering BIOS 132 Identifying problems using status LEDs 132 Power supply LEDs 133 Diagnostic panel LEDs 134 Light path diagnostics 135 Noncritical light path diagnostics 138 Troubleshooting charts 138 Troubleshooting the Ethernet controller 143 Network connection problems 143 Ethernet controller troubleshooting cha...

Page 7: ...Contents v Index 183 ...

Page 8: ...vi IBM Netfinity 7100 User s Reference ...

Page 9: ...irjanen ennen kuin asennat tämän tuotteen Avant de procéder à l installation de ce produit lisez le manuel Safety Information Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen Prima di installare questo prodotto leggere l opuscolo contenente le informazioni sulla sicurezza Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí Przed zainstalowaniem tego...

Page 10: ...eto Informações sobre Segurança Antes de instalar este producto lea la Información de Seguridad Läs säkerhetsinformationen innan du installerar den här produkten Перед установкой продукта прочтите брошюру по технике безопасности Safety Information Pred inštaláciou tohto produktu si pre ítajte Informa nú brožúrku o bezpe nosti Preden namestite ta izdelek preberite knjižico Varnostne informacije Ins...

Page 11: ...any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached...

Page 12: ...equired by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of pro...

Page 13: ...xi Statement 4 18 kg 37 lbs 32 kg 70 5 lbs 55 kg 121 2 lbs CAUTION Use safe practices when lifting ...

Page 14: ...l button on the device and the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 ...

Page 15: ...rage Performance ease of use reliability and expansion capabilities were key considerations during the design of your server These design features make it possible for you to customize the system hardware to meet your needs today while providing flexible expansion capabilities for the future Your Netfinity 7100 server comes with a three year limited warranty and 90 Day IBM Start Up Support If you ...

Page 16: ...onfiguration Integrated functions Netfinity Advanced System Management processor DualchannelUltra2 LVD SCSI controller one internal port and one external port One 10BASE T 100BASE TX AMD Ethernet controller Two serial ports One parallel port Two universal serial bus ports Keyboard port Mouse port Video port Acoustical noise emissions Sound power idling 6 3 bel maximum Sound power operating 6 3 bel...

Page 17: ... combines Impressive performance using an innovative approach to SMP Your server supports up to four Pentium III Xeon microprocessors Your server comes with one microprocessor installed you can install additional microprocessors to enhance performance and provide SMP capability Large data storage and hot swap capabilities All models of the server support up to 10 slim high or 7 half high hot swap ...

Page 18: ...rams for your server For more information about the ServerGuide CDs see Chapter 4 Using the ServerGuide CDs on page 21 Reliability availability and serviceability Three of the most important features in server design are reliability availability and serviceability RAS These factors help to ensure the integrity of the data stored on your server that your server is available when you want to use it ...

Page 19: ...ht is flashing the drive is being accessed CD ROM eject load button Press this button to eject or retract the CD ROM tray CD ROM drive in use light When this light is on the CD ROM drive is being accessed Diskette eject button Press this button to eject a diskette from the drive Diskette drive in use light When this light is on the diskette drive is being accessed Reset button Press this button to...

Page 20: ...he Netfinity Advanced System Management Processor can also turn on the server You can turn off the server in several ways You can turn off the server by pressing the Power Control button on the front of the server Pressing the Power Control button starts an orderly shutdown of the operating system if this feature is supported by your operating system and places the server in standby mode Note Afte...

Page 21: ...e electrical outlets or from the uninterruptible power supply POST complete light This green light is on when the power on self test POST completes without any errors Hard disk drive activity light This green light flickers when there is activity on a hard disk drive Processor activity lights One or more of these green lights are on when there is microprocessor activity The number of lights that a...

Page 22: ...t is on there is activity between the server and the network Ethernet link status light When this green light is on there is an active connection on the Ethernet port Ethernet speed 100 Mbps When this green light is on the Ethernet speed is 100 Mbps When the light is off the Ethernet speed is 10 Mbps ...

Page 23: ...ion other equip ment you use regularly such as the telephone or a mouse within easy reach Glare and lighting Position the monitor to minimize glare and reflections from overhead lights windows and other light sources Even reflected light from shiny surfaces can cause annoying reflections on your monitor screen Place the monitor at right angles to windows and other light sources when possible Reduc...

Page 24: ...and other devices might determine the final placement of your server When arranging your workspace Avoid the use of extension cords When possible plug the server power cords directly into electrical outlets Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally For more information about power cords see Power cords on page 180 ...

Page 25: ...ide CDs also contain a collection of application programs which you can install after your server is up and running See Chapter 4 Using the ServerGuide CDs on page 21 for more detailed infor mation ServeRAID programs The ServeRAID programs come with the optional ServeRAID adapters and with server models that have a ServeRAID adapter preinstalled If your server has a ServeRAID adapter installed you...

Page 26: ...is summary screen You cannot edit the fields This choice appears on both the full and limited Configuration Setup Utility menus System Information Select this choice to display information about your server Changes that you make on other menus might appear on this summary screen You cannot edit any fields The System Information choice appears only on the full Configura tion Setup Utility main menu...

Page 27: ...wer on Password Select this choice to set or change a power on password See Using pass words on page 15 for more information Administrator Password Select this choice to set or change an administrator password Attention If an administrator password is set and then forgotten it cannot be overridden or removed You must replace the processor board The administrator password provides access to all cho...

Page 28: ...t Attention Do not make changes here unless directed to do so by an IBM authorized service representative Cache Control Select this choice to enable or disable the microprocessor cache In addition you can define the microprocessor cache type as write back WB or write through WT Selecting write back mode will provide the maximum system performance PCI Slot Device Information Select this choice to v...

Page 29: ...odes and mes sages that the system generated during POST Select System Event Error Log to view the system event error log The sys tem event error log contains all the system error and warning messages that the system has generated You can use the arrow keys to move between pages in the system event error log Save Settings Select this choice to save your customized settings Restore Settings Select ...

Page 30: ...sword has been set Start the Configuration Setup Utility program and change the power on password Change the position of the jumper on J48 to bypass the power on password check You can then start the Configuration Setup Utility program and change the power on password The following illustration shows the location of J48 Administrator password Select this choice to set an administrator password The...

Page 31: ...rom the menu Press Esc to return to the previous menu Press the F5 key to switch between color and monochrome modes if your monitor permits 5 Follow the instructions on the screen to change the settings of the selected items then press Enter Typeofpassword Results Power on password Enter the password to complete the system startup All choices are available on the Configuration Setup Utility main m...

Page 32: ...esents the transfer rate for Ultra SCSI devices The transfer rate for Ultra 3 SCSI LVD devices is 160 0 The transfer rate for Ultra 2 SCSI LVD devices is 80 0 The transfer rate for Fast SCSI devices is 20 0 Advanced Configuration Options Select this choice to view or change the settings for advanced configuration options These options include enabling support for large hard disk drives and support...

Page 33: ... performing low level formats on hard disk drives attached to the adapter To start the Low Level Format program 1 If the hard disk is working make a backup copy of all the files and programs on the hard disk drive See your operating system information for instruc tions 2 Select Format Disk then follow the instructions on the screen Note Hard disks normally contain more tracks than their stated cap...

Page 34: ...20 IBM Netfinity 7100 User s Reference ...

Page 35: ...with your Netfinity Server Library or visit our Web site at http www ibm com pc coupon ServerGuide provides the following to make setup easier Simple to use GUI interface with online help provided Diskette free setup configuration programs displayed are based on detected hardware options Netfinity Performance Optimizer program easily tunes your server for your specific environment System BIOS upda...

Page 36: ... Con d Diskette free installation available fro Windows 2000 Windows NT and NetWare Provides a Replicated installation path for multiple Windows 2000 Windows NT Server 4 0 and Windows Enterprise Edition installations Includes an online README file with links to tips for your particular hardware and NOS installation Note Installation requires your NOS CD Diskette Factory With a few mouse clicks you...

Page 37: ...and microcode firmware levels for supported options then checks the CD for a newer level CD content can be newer than the hardware ServerGuide can flash update the BIOS level The ServeRAID configuration program starts leading you through the entire configuration process Before the setup program completes ServerGuide creates a system partition on the default drive The Netfinity Performance Optimize...

Page 38: ...ired diskettes you must create as well as the optional diskettes you might want to create The diskettes you can create are the device driver diskettes that match the installed adapters or controllers ServerGuide will prompt you to insert your NOS CD and restart the server At this point the NOS program for example Microsoft Windows NT Server takes control to complete the installation Setting up mul...

Page 39: ...u are using Refer to the NOS specific installation instructions that are printed on each ServerGuide Netfinity Applications CD label Note You will also receive a TechConnect CD with your server You must have Windows installed to run the TechConnect program The program autostarts when the CD is inserted Error symptoms This section provides ServerGuide error symptoms and troubleshooting tips Look fo...

Page 40: ...NOS is supported on your server If the NOS is supported either there is no logical drive defined ServeRAID systems or the ServerGuide system partition is not present Run the setup and configuration program TechConnect CD Action Cannot start TechConnect CD Be sure you are starting the CD on a system with Microsoft Windows installed Cannot view publications from TechConnect CD or text is unreadable ...

Page 41: ...ager services just as though the remote system were part of the managing system network Netfinity Manager for Web Netfinity Manager for Web enables access and remote control of the Netfinity Manager system over the Internet using any system that has an Internet connection and a World Wide Web WWW browser With the Netfinity Manager for Web you can access your Netfinity Manager systems from anywhere...

Page 42: ... or later Approximately 19 MB 22 MB of hard disk space space required depends on system configuration A LAN adapter card and one or more of the following communications protocols IBM TCP IP for OS 2 version 1 2 or later required for Netfinity Manager with Web Enhancement NetBIOS Note The Netfinity Manager NetBIOS requirements are three names two sessions and nine network control blocks NCBs IPX SN...

Page 43: ...NA Server can communicate with other Netfinity Manager systems using any of the other supported SNA stacks A 9600 baud or greater modem optional The hard disk requirement for Client Services for Netfinity Manager is 6 5 MB 9 MB of hard disk space All other system requirements are the same as for Netfinity Manager for Windows NT Note Serial Connection Control will not function on systems that do no...

Page 44: ...ess to the system Starting the Netfinity Manager installation program For instructions on installing Client Services for Netfinity Manager see the documentation listed in Getting more information about Netfinity Manager on page 53 To start the Netfinity Manager installation program on a system that is running Windows NT 4 0 1 Start the computer with your operating system 2 Place the ServerGuide Ne...

Page 45: ...rocess 4 Choose a drive and directory from which the Netfinity Manager program files will be copied Type in the Directory to Install from field the drive and directory name where the Netfinity Manager program files are located The default is the drive and directory from which the Netfinity Manager installation program was started 5 Type in the Directory to Install to field the drive and directory ...

Page 46: ...Control to monitor or control the screen display of remote systems that are running Netfinity Manager or Client Services for Netfinity Manager Update Connector Manager NT 4 0 TCP IP and Web Browser Required Click Update Connector Manager NT 4 0 TCP IP and Web Browser Required if Netfinity Manager is being installed on a system that will be used to manage system updates on client systems using upda...

Page 47: ...er Installation with Web Enhancement installation configuration is selected Note The graphical user interface GUI program files for DMI Browser ECC Memory Setup System Partition Access RAID Manager and Predictive Failure Analysis will be installed regardless of whether the system has a DMI Service Layer ECC Memory a System Partition a RAID adapter or a PFA enabled disk drive This enables a network...

Page 48: ...the screen No field will appear beneath the Driver Enabled check box if you select the IPX or TCP IP Network Driver 3 When enabling the NetBIOS Network Driver a network address will be selected and displayed in the Network Address field To change this default name enter any 1 8 character address However this address must be unique to the system If this NetBIOS address is identical to the NetBIOS a...

Page 49: ...ort If the Show Network Support option is enabled the Netfinity Manager Support Program or Network Interface will be visible as a minimized process in the Windows NT 4 0 task bar This enables the user to shut down the Netfinity Manager Support Program If the Netfinity Manager Support Program is to remain invisible to the user do not enable this option Remote User Authorization for Screen Access If...

Page 50: ...t must be made to the CONFIG SYS file Click either Yes or No Note These changes must be made to the system configuration for Netfinity Manager to run correctly If you click Yes the installation program automatically makes the necessary changes to the system configuration If you click No the commands are saved to a file named CONFIG NEW in the destination directory and to AUTOEXEC NEW if appropriat...

Page 51: ...ion Using Netfinity Manager database support with systems running unsupported versions of DB2 or the DB2 Client might cause unpredictable results and might halt the system See the DB2 Installation Guide for general requirements and supported protocols Installing and configuring the database The following information describes the steps to install and configure the DB2 database Note If your primary...

Page 52: ... where databasename is the name of the database as specified in the database installation step c Press Enter 2 Bind the package and the database To prepare SQL statements stored in the bind file and store the package in the database perform the following steps from a system on which Netfinity Manager for OS 2 Netfinity Manager for Windows 95 or Netfinity Manager for Windows NT has been installed a...

Page 53: ...2 systems 1 Use the GRANT EXECUTE command to enable Netfinity Manager to access the database Type the following command at the OS 2 prompt DB2 GRANT EXECUTE ON PACKAGE NETFIN DB2SQLC0 TO PUBLIC and then press Enter Note Specify PUBLIC or authorize only specific manager systems To limit access to the database substitute the authorization name of the managing system for PUBLIC 2 Use the CONNECT RESE...

Page 54: ... the database to that node Once this step has been completed the name of the Netfinity Manager database will appear in the System Information Tools Database Selection window Deleting the database The following information describes how to delete the database for all supported operating systems Note If your operating system is OS 2 refer to Deleting the database on OS 2 1 Start a DB2 command window...

Page 55: ...em data to a Lotus Notes database install the Netfinity Manager database template on the Lotus Notes server During Netfinity Manager installation a Lotus Notes database template file named NETFINDB NTF was copied to the Netfinity Manager program directory To install the database template on the Lotus Notes server 1 Copy NETFINDB NTF from the Netfinity program directory to the Notes data directory ...

Page 56: ...o an easy to browse Lotus Notes database Browsing the Netfinity Manager Lotus Notes database To browse the data contained in the Netfinity Manager Lotus Notes database 1 Open the Netfinity Database object in the Lotus Notes Workspace 2 Select from the View pull down menu the section of the Netfinity Manager database to be browsed The Netfinity Manager database is divided into sections that contain...

Page 57: ...nity Database Administration after use Do not use this ID for exports Notes a In OS 2 and Windows 95 NETFIN must either be the owner of the database or must be given administrator authority b In Windows NT when exporting to DB2 NETFIN must either be the owner of the database or be defined as a system administrator through the NT User Manager for Domains or the NT User Manager In Windows NT when ex...

Page 58: ...ger tables To create the tables needed to enable Netfinity Manager to export data 1 Open the Netfinity Manager Database Administration service The Netfinity Manager Database Administration service is found in the Netfinity Manager folder or Netfinity Manager program group Double click this icon to open the Netfinity Manager Database Administration window 2 Select a DBMS Click in the Select DBMS li...

Page 59: ...voke b In the User ID field type the user ID that will have access to the database revoked c Deselect privileges to be revoked for this ID All privileges Insert Delete Select and Update are selected by default A user ID must have all of these privileges to export data to the database Some or all of these privileges can be revoked d Click OK to open the Database Server window 4 Select the database ...

Page 60: ... IBM DB2 Universal Database 5 0 Yes DB2 Driver Yes DB2 Driver Yes DB2 Driver Yes DB2 Driver Yes DB2 Driver ODBC Microsoft SQL Version 7 0 Yes Microsoft SQL Driver Yes Microsoft SQL Driver Yes Microsoft SQL Driver Yes Visigenic Driver Version 1 10 No ODBC Microsoft SQL Version 6 5 Yes Microsoft SQL Driver Yes Microsoft SQL Driver Yes Microsoft SQL Driver No No Lotus Notes Version 4 5 2 Yes Yes Yes ...

Page 61: ...r database support see Netfinity Manager database support on page 36 c The Netfinity Manager folder also contains a Netfinity Database Administration object You can use Netfinity Database Administration to configure Netfinity Manager database support For more information on Database Administration see ODBC Database Support in Netfinity Manager Quick Beginnings 2 Start the Netfinity Service Manager...

Page 62: ...ith certain system configurations These services are Alert on LAN Configuration available only on systems running Windows 95 or later or Windows NT 4 0 or later Capacity Management available only on systems running Windows NT 4 0 or later Cluster Manager available only on systems running Windows NT 4 0 or later DMI Browser requires DMI Service Layer ECC Memory Setup requires ECC memory Predictive ...

Page 63: ...as any text that was generated and any action taken by the Alert Manager Individual or multiple alerts can be selected from the log and printed for later reference or deleted once problems are corrected This service is available for stand alone use and network use Alert on LAN configuration Use the Alert on LAN configuration service to configure monitoring options of Alert on LAN capable systems l...

Page 64: ...om remote Netfinity Manager systems on the network Power On Error Detect The Power On Error Detect service can warn you immediately when a remote Netfinity Manager system has start up problems enabling you to react quickly to problems and minimize downtime Predictive Failure Analysis The Predictive Failure Analysis PFA service enables continual monitoring and managing of PFA enabled hard disk driv...

Page 65: ...reen View service takes a snapshot of the system graphic display or any remote system running Netfinity Manager or Client Services for Netfinity Manager and displays it on the screen These snapshots can be saved as bitmaps and viewed later Security Manager The Security Manager service can prevent unauthorized access to some or all of the Netfinity Manager services It uses incoming user ID and pass...

Page 66: ...rts Data is continually collected from the time the system starts A sophisticated data handling technique is used to weigh the individual values average concurrent samples and post single values that accurately reflect long term system activity This technique allows system activity records to be maintained without creating enormous data files This service is available for both stand alone and netw...

Page 67: ...ludes a parameter WAIT that you can use to specify the number of seconds that NETFBASE EXE will wait before starting During Netfinity Manager installation the Netfinity Manager Network Interface object is placed in the Startup folder To configure Netfinity Manager to wait a specified number of seconds before starting 1 Shut down the Netfinity Manager Network Interface if it is running 2 Open the S...

Page 68: ...rectory README SCO Client Services for Netfinity Manager for SCO UnixWare Read Me Text file that contains installation and setup information for Client Services for Netfinity Manager for SCO UnixWare NFMGRQB PDF Netfinity Manager Quick Beginnings Installation and setup information for Netfinity Manager NFMGRUG PDF Netfinity Manager User s Guide Detailed information on how to use Netfinity Manager ...

Page 69: ... an installation source directory has been created use a response file and the Netfinity Manager installation program command line parameters The Netfinity Manager installation program supports the following command line parameters R drive path filename Specifies the drive path and file name of the response file See the NETFBASE RSP file located in the directory in which Netfinity Manager was inst...

Page 70: ... 2 Do not remove this comment line Netfinity Manager Installation Manager 16900 Advanced System Management Support ServProc 450 Capacity Manager Enhancement CapMgt 5600 Remote Workstation Control RWC 2000 World Wide Web Enhancement TCPIP Required WebManager 3000 IsTcpip Netfinity Manager CD for Windows 95 NT NetFinity Admin NULL Manager CL 0 1 NETFBASE EXE CCL 0 1 NETDOM INI CCL 0 1 NETNODES INI C...

Page 71: ... given target machine In most cases it should be the reserved string NULL The easiest way to customize an installation is to simply put a semicolon in front of any service that you want to remove from the installation To add a line item in a specific section add all the necessary item information in the format shown in the following example Before Screen Capture GUI NULL Manager CL 0 1 SAVEG EXE C...

Page 72: ...58 IBM Netfinity 7100 User s Reference ...

Page 73: ...e the system is running provided that your system is configured to support this function For complete information about installing or removing a hot swap or hot plug component see the information provided in the detailed procedures in this document The blue color on components and labels indicates touch points where a component can be gripped a latch moved and so on Note Illustrations in this docu...

Page 74: ...60 IBM Netfinity 7100 User s Reference Microprocessor Terminator card Memory module Shuttle I O board Memory board ...

Page 75: ...ponent locations The following illustration shows the location of the input output I O connectors on the I O board Note Illustrations in this document might differ slightly from your hardware Power backplane Processor board Keyboard Mouse Video port USB 1 and USB 2 port Ethernet port SCSI external Parallel port ASM interconnect Serial port B Serial port A Management port ...

Page 76: ...cessor board LEDs The following illustration shows the location of the LEDs Note Illustrations in this document might differ slightly from your hardware Microprocessor 2 error LED Cr3 Microprocessor 1 error LED Cr9 Microprocessor 3 error LED Cr8 Microprocessor 4 error LED Cr4 Battery VRM 1 error LED VRM 4 error LED VRM 3 error LED VRM 2 error LED CR6 C C R7 R5 CR3 CR8 CR9 CR10 CR4 ...

Page 77: ...onnectors Microprocessor 2 Connector J3 Microprocessor 1 Connector J2 Microprocessor 3 Connector J4 Microprocessor 4 Connector J5 Battery VRM 1 Connector VRM 4 Connector VRM 3 Connector Reserved J8 and J9 VRM 2 Connector Memory board Connector PCI Slot 1 and 2 on PCI bus A PCI Slot 3 6 on PCI bus B ...

Page 78: ...age swap jumper block J56 Power on password override jumper block J48 Battery Advanced System Management Processor reset jumper block J59 Power on control jumper block J23 3 3 V standby power for slot 2 J20 3 3 V standby power for slot 1 J47 Microprocessor core frequency selection jumper block J13 J16 Reserved J10 Reserved J12 Reserved J11 ...

Page 79: ...onnector 13 J13 Connector 14 J14 Connector 14 J14 Connector 15 J15 Connector 2 J2 Connector 3 J3 Connector 4 J4 Connector 5 J5 Connector 6 J6 Connector 7 J7 Connector 8 J8 DIMM 1 error LED CR4 DIMM 9 error LED CR13 DIMM 2 error LED CR5 DIMM 10 error LED CR12 DIMM 3 error LED CR2 DIMM 11 error LED CR15 DIMM 4 error LED CR1 DIMM 12 error LED CR16 DIMM 5 error LED CR6 DIMM 13 error LED CR11 DIMM 6 er...

Page 80: ...Web Note If you upgrade your server by installing a RAID adapter you must configure your disk arrays after you install hard disk drives In this case follow the instructions in the RAID adapter documentation after installing the drives Return here to install your remaining options if applicable System reliability considerations To help ensure proper cooling and system reliability make sure that Eac...

Page 81: ...server Handling static sensitive devices When you handle Electrostatic Discharge Sensitive devices ESD take precautions to avoid damage from static electricity For details on handling these devices refer to the following Web site and use a search term of ESD http www ibm com Safety information statements Before installing this product read the Safety Information book Antes de instalar este produto...

Page 82: ...Les heftet om sikkerhetsinformasjon Safety Information før du installerer dette produktet Antes de instalar este produto leia o folheto Informações sobre Segurança Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące Bezpieczeństwa Перед установкой продукта прочтите брошюру по технике безопасности Safety Information Pred inštaláciou tohto produktu si pre ítajte Infor...

Page 83: ...slightly from your hardware To remove the server top cover 1 Loosen the two thumbscrews on the back edge of the top cover 2 Slide the top cover slightly toward the rear of the server Lift the cover off the server and set the cover aside Attention For proper cooling and airflow replace the top cover after installing or removing an option Operating the server for extended periods of time over 30 min...

Page 84: ...he two tabs at the top edge of the bezel Store the bezel in a safe place Working with adapters You can install up to six adapters in the expansion connectors on the processor board All six of the slots are peripheral component interconnect PCI expansion slots Your server comes with an integrated super video graphics array SVGA video controller which is not removable If you want to disable this con...

Page 85: ...d 5 0V operation Slots 1 and 2 support 3 3 V and universal PCI adapters only Your server uses a rotational interrupt technique to configure PCI adapters Because of this technique you can install a variety of PCI adapters that currently do not support sharing of PCI interrupts The system scans PCI slots 1 through 6 to assign system resources then the system starts boots the PCI devices in the follo...

Page 86: ...3 Determine which expansion slot you will use for the adapter 4 Remove the expansion slot cover a Refer to the illustration in this section for operation of the adapter retention latch on the end of the slot near the rear of the server b Rotate the adapter retention latch counterclockwise c Lift the tab covering the top of the expansion slot cover and remove the expansion slot cover from the serve...

Page 87: ...firmly into the expansion slot Attention When you install an adapter in the server be sure that it is completely and correctly seated in the processor board connector Incomplete insertion might cause damage to the processor board or the adapter 10 Lower the tab on the adapter guide over the tab on the top corner of the adapter Rotate the adapter retention latch clockwise until it snaps into place ...

Page 88: ...CSI connector on the power backplane 5 Route the disconnected end of the SCSI cable over the top edge of the shuttle 6 Connect the shuttle a Disengage the retaining levers from the notches on the chassis b Pull the retaining levers toward the front of the server c Secure the retaining levers in the horizontal position 7 If you have already installed the ServeRAID adapter connect the cable to the S...

Page 89: ...ifferent types of drives your system can read multiple types of media and store more data Several types of drives are available such as Diskette Hard disk CD ROM Tape SCSI cable ServeRAID adapter SCSI connector on hard disk drive backplane SCSI connector on power backplane ...

Page 90: ...t swap drive tray The drive must have a single connector attachment SCA connector Hot swap drive trays come with hot swap drives Internal drive bays Internal drives are installed in bays Your server comes with one integrated drive electronics IDE CD ROM drive and one 3 5 inch 1 44 MB diskette drive The left front bays support 5 25 inch half high removable media drives Any two adjacent 5 25 inch ha...

Page 91: ...lan to install both internal and external SCSI devices you must follow the instructions in Connecting external options on page 94 in addition to the instructions in this section An additional 16 bit two drop SCSI cable comes with your server It is located in the bottom of the server media bay and is restrained with a cable clamp If you want to install SCSI devices in the removable media bays 1 Loc...

Page 92: ...inutes without either a drive or a filler panel installed for each bay 4 Install the hard disk drive in the hot swap bay a If there is a small gap above or below the drive separate the slim filler from the filler panel and insert it into the gap Note A drive placement guide is located on the inside edge of the bezel The drive placement guide indicates the placement for slim high and half high driv...

Page 93: ... Discharge Sensitive devices ESD take precautions to avoid damage from static electricity For details on handling these devices refer to the following Web site and use a search term of ESD http www ibm com 1 Review the information in Before you begin on page 66 2 Turn off the server and all attached devices Disconnect all external cables and remove the top cover 3 Remove the media bay bezel 4 Remo...

Page 94: ...g an IDE device go to step 11 10 Install the two drop SCSI cable a Disconnect the SCSI cable from the SCSI connector on the power backplane Note If you disconnect the SCSI cable from the hard disk drive backplane the server will not support a drive in a hot swap bay You can obtain an optional SCSI adapter to control the SCSI hot swap backplane b Locate the two drop SCSI cable The two drop SCSI cab...

Page 95: ...the information in Before you begin on page 66 All the DIMMs installed in each set must be the same size and speed but all the sets do not have to contain DIMMs of the same size and speed The memory board contains 16 DIMM connectors and supports 4 way memory interleaving Install only 3 3 V 168 pin 8 byte registered DIMMs Only 100 MHz 72 bit registered synchronous error correcting code ECC SDRAM co...

Page 96: ...in these connectors First set shipped as standard J1 J5 J9 J13 2nd set J2 J6 J10 J14 3rd set J3 J 7 J11 J15 4th set J4 J8 J12 J16 Table 4 DIMM installation order Connector 1 J1 Connector 9 J9 Connector 10 J10 Connector 11 J11 Connector 12 J12 Connector 13 J13 Connector 14 J14 Connector 14 J14 Connector 15 J15 Connector 2 J2 Connector 3 J3 Connector 4 J4 Connector 5 J5 Connector 6 J6 Connector 7 J7...

Page 97: ... 66 2 Turn off the server and all attached devices Disconnect external cables and power cords and remove the top cover 3 Pull up the two pop rivets on the processor housing cover and remove the cover from the processor housing 4 Remove the memory board assembly a Lift up on the memory board assembly and remove it from the server b Place the memory board assembly on a static protective surface such...

Page 98: ...ertain operating systems and application programs can distribute the processing load among the microprocessors Notes 1 Thoroughly review the documentation that comes with the microprocessor so that you can determine whether you need to update the server basic input output system BIOS code The latest level of BIOS code for your server is available through the World Wide Web Refer to Getting help se...

Page 99: ... Table 6 and the label on the inside cover of the server show the order in which additional microprocessors and voltage regulator modules VRMs must be installed Note T indicates an installed terminator card X indicates an installed microprocessor or VRM A terminator card must be installed in each microprocessor connector that does not contain a microprocessor One microprocessor installed Microproc...

Page 100: ...ons in this book might differ slightly from your hardware Microprocessor 2 Connector J3 Microprocessor 1 Connector J2 Microprocessor 3 Connector J4 Microprocessor 4 Connector J5 Battery VRM 1 Connector VRM 4 Connector VRM 3 Connector Reserved J8 and J9 VRM 2 Connector Memory board Connector PCI Slot 1 and 2 on PCI bus A PCI Slot 3 6 on PCI bus B ...

Page 101: ...the microprocessor connector 6 Install the microprocessor a Touch the static protective package containing the new microprocessor to any unpainted metal surface on the server then remove the microprocessor from the package b Hold the microprocessor by the open latches and center the microprocessor over the microprocessor connector Attention Make sure the microprocessor is oriented and aligned corr...

Page 102: ...ppropriate microprocessor connector and to remove the VRM for that microprocessor b Carefully close the latches to seat the VRM in the connector 8 Install the processor housing cover and push down on the two pop rivets 9 If you have other options to install or remove do so now otherwise go to Completing the installation on page 92 ...

Page 103: ...stall a power supply in the right most power supply bay you must disconnect the cable management arm You can connect the cable management arm after installing the power supply Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There a...

Page 104: ...y into the chassis and close the handle 5 Plug one end of the power cord into the power supply then plug the other end of the cord into a properly grounded electrical outlet 6 Verify that the DC power light and the AC power light on the power supply are lit indicating that the power supply is operating properly Statement 6 CAUTION If you install a strain relief bracket option over the end of the p...

Page 105: ...you are replacing fan assembly 1 2 or 3 a Remove the top cover Attention To ensure proper system cooling keep the top cover removed for no more than 30 minutes during this procedure b Press the fan release latch and lift the fan assembly out of the server c Slide the replacement fan assembly into the server The latch will snap into place and secure the fan in the server d Replace the top cover Hot...

Page 106: ... media bay bezel reinstall the front door reinstall the top cover and reconnect all the cables that you disconnected and for certain options run the Configuration Setup Utility program Follow the instructions in this section Attention For proper cooling and airflow install the top cover before turning on the server Operating the server for extended periods of time over 30 minutes with the top cove...

Page 107: ...er 1 Before installing the cover check that all cables adapters and other components are installed and seated correctly and that you have not left loose tools or parts inside the server 2 Lower the cover with the rear edge of the cover about 25 mm 1 inch back from the rear edge of the server 3 Slide the cover forward 4 Tighten the two captive screws on the back edge of the cover 5 If you disconnec...

Page 108: ...erverGuide CDs on page 21 for more detailed information Connecting external options Review the information in Before you begin on page 66 Also read the documentation that comes with your options To attach an external device 1 Turn off the server and all attached devices 2 Follow the instructions that come with the option to prepare it for installation and to connect it to the server Note If you ar...

Page 109: ... server and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 Note The Devices and I O Ports choice appears only on the full configuration menu If you set two levels of passwords you must enter the administrator password to access the full configuration menu 3 From the main menu select Devices and I O Ports then press Enter 4 Select the parallel port the...

Page 110: ... 4 I O Data 2 Data 2 5 I O Data 3 Data 3 6 I O Data 4 Data 4 7 I O Data 5 Data 5 8 I O Data 6 Data 6 9 I O Data 7 Data 7 10 I ACK ACK 11 I BUSY WAIT 12 I PE paper end PE paper end 13 I SLCT select SLCT select 14 O AUTO FD feed AUTO FD 15 I ERROR ERROR 16 O INIT INIT 17 O SLCT IN SLCT IN 18 Ground Ground 19 Ground Ground 20 Ground Ground 21 Ground Ground 22 Ground Ground 23 Ground Ground 24 Ground ...

Page 111: ... rear of your server Note If you attach a standard non USB keyboard to the keyboard connector the USB ports and devices will be disabled during the power on self test POST The following table shows the pin number assignments for the keyboard connector on the rear of your server Pin Signal Pin Signal Pin Signal 1 Red 6 Ground 11 Monitor ID bit 0 2 Green or monochrome 7 Ground 12 DDC SDA 3 Blue 8 Gr...

Page 112: ...types of SCSI devices such as drives or printers A SCSI cable connects the internal SCSI channel connector to the hot swap drive backplane inside the server Note If you install a PCI RAID adapter to configure and manage the internal hot swap drives you must move the SCSI cable from the I O board SCSI connector to an internal channel connector on the RAID adapter SCSI cabling requirements If you pl...

Page 113: ...This ID enables the SCSI controller to identify the device and ensure that different devices on the same SCSI channel do not attempt to transfer data simultaneously SCSI devices that are connected to different SCSI channels can have duplicate SCSI IDs The hot swap drive backplane controls the SCSI IDs for the internal hot swap drive bays However when you attach SCSI devices to the external SCSI co...

Page 114: ...46 Data 6 13 Data 7 47 Data 7 14 Data P 48 Data P 15 Ground 49 Ground 16 DIFFSENS 50 Ground 17 Term power 51 Term power 18 Term power 52 Term power 19 Reserved 53 Reserved 20 Ground 54 Ground 21 Attention 55 Attention 22 Ground 56 Ground 23 Busy 57 Busy 24 Acknowledge 58 Acknowledge 25 Reset 59 Reset 26 Message 60 Message 27 Select 61 Select 28 Control Data 62 Control Data 29 Request 63 Request 30...

Page 115: ...er Note The Devices and I O Ports choice appears only on the full configuration menu If you set two levels of passwords you must enter the administrator password to access the full configuration menu 4 Select the serial port then use the arrow keys to advance through the settings available 5 Select Save Settings then select Exit Setup to exit from the Configuration Setup Utility main menu Serial p...

Page 116: ... connectors Each USB port has an external connector on the rear of the server for attaching USB compatible devices The following table shows the pin number assignments for the USB port connectors on the rear of your server Ethernet port Your server comes with an integrated Ethernet controller This controller provides an interface for connecting to 10 Mbps or 100 Mbps networks and provides full dup...

Page 117: ...utomatic or manually controlled depending on the setup and operating system Note that only one controller in the redundant pair is active at any given time For example if the primary Ethernet controller is active then the secondary Ethernet controller cannot be used for any other network operation Note Your operating system determines the maximum number of IBM Netfinity 10 100 Fault Tolerant Adapt...

Page 118: ... occurs The operating system console generates a message The custom counters for the device driver contain variables that define the state of the failover function and the location of the redundant pair You can use the NetWare Monitor to view the custom counters Ethernet port connector The following table shows the pin number assignments for the RJ 45 connector These assignments apply to both 10BA...

Page 119: ...rs so that they can communicate with each other in half duplex mode Cabling the server Refer to the following illustration for the location of input and output connectors Refer to the following illustration for an example of proper cable routing Ethernet USB1 USB2 Video Mouse Keyboard Ultra2 SCSI ASM Interconnect port B ASM Interconnect port A Serial A Serial B System management Parallel Advanced ...

Page 120: ...106 IBM Netfinity 7100 User s Reference Installing the server in a rack Refer to the Rack Installation Instructions for complete rack installation and removal instructions ...

Page 121: ...emitting diodes LEDs to help you identify problems with server components These LEDs are part of the light path diagnostics that are built into your server By following the path of lights you can quickly identify the type of system error that occurred See Identifying problems using status LEDs on page 132 for more information Troubleshooting charts These charts list problem symptoms along with sug...

Page 122: ... No Yes Yes Yes Check all cables for loose connections and verify that all optional devices you installed are on the Server Proven list You can view the Server Proven list at http www ibm com pc compat Server working properly Problem solved Problem solved Problem solved Austria Belgium Dutch Belgium French Canada Denmark Finland France Germany Ireland Italy Luxembourg Netherlands Norway Portugal S...

Page 123: ...s The possible types of beep codes that your server might emit include the following No beeps If no beep occurs after your server completes POST that is after the System POST Complete OK light on the operator information panel is illuminated call for service Continuous beep Your startup boot microprocessor has failed the processor board I O board or speaker subsystem might contain a failing compon...

Page 124: ...g an optional video adapter replace the failing video adapter One long and two short beeps A video I O adapter ROM is not readable or the video subsystem is defective If you hear this beep combination twice both the system board and an optional video adapter have failed the test This beep combination might also indicate that the system board contains a failing component One long and three short be...

Page 125: ...ation validation has failed 2 3 2 Screen memory test has failed 2 3 3 Screen retrace tests have failed 2 3 4 Search for video ROM has failed 2 4 1 Screen test indicates the screen is operable 3 1 1 Timer tick interrupt test has failed 3 1 2 Interval timer channel 2 test has failed 3 1 3 RAM test has failed above address hex 0FFFF 3 1 4 Time of Day clock test has failed 3 2 1 Serial port test has f...

Page 126: ... 129 An error was detected in the L1 cache of one of the microprocessors Action 1 If you just installed a microprocessor verify that the microprocessor is installed and seated correctly 2 If the problem persists check to see if the system has isolated the problem to a microprocessor If the System Error light on the operator information panel is on check to see if the CPU LED on the diagnostic LED ...

Page 127: ...add or remove memory Note The server can be used with decreased memory capacity Action 1 If POST error message 289 also occurred follow the instructions for that error message first 2 If you just installed or removed memory run the Configuration Setup Utility program then exit saving the new configuration settings If the message appears again shutdown the server reseat the memory modules and resta...

Page 128: ...ice 189 An attempt has been made to access the server with invalid passwords After three incorrect attempts the server locks up that is the logon data fields are no longer available to the user 201 An error occurred during the memory controller test This error can be caused by Incorrectly installed memory A failing memory module A processor board problem A memory board problem Action 1 If you just...

Page 129: ...memory Action 1 If you just installed memory verify that the new memory is correct for your server Also verify that the memory is installed and seated correctly Start the Configuration Setup Utility program and select Memory Settings from the Advanced Setup menu to enable the DIMM 2 If the problem remains replace the failing DIMM If the problem persists call for service 301 303 An error occurred d...

Page 130: ...five seconds then turn on the server If the POST error message does not reappear either the serial cable or the device is probably failing See the documentation that comes with the serial device for additional testing information If the POST error message reappears call for service 1162 The serial port configuration conflicts with another device in the system Action 1 Make sure the IRQ and I O por...

Page 131: ...tion Setup Utility program main menu If you are unable to set the startup sequence call for service 2 Check the list of startup devices in the Startup device data fields Is the drive you want to start from in the startup sequence Yes Exit from this screen then select Exit Setup to exit the Configuration Setup menu Go to step 3 No Follow the instructions on the screen to add the drive then save the...

Page 132: ... POST error message remains call for service 00012000 Processor machine check Action 1 Update the system BIOS 2 If the problem persists replace the microprocessor 00019501 Processor 1 is not functioning Action Replace microprocessor 1 The Microprocessor 1 Error LED will be on If the problem persists call for service 00019502 Processor 2 is not functioning Action Replace microprocessor 2 The Microp...

Page 133: ...rvice 00180300 A PCI adapter has requested a memory address that is not available or the PCI adapter might be defective Action 1 Make sure that the memory address for all other adapters are set correctly in the Configuration Setup Utility program If the memory resource settings are not correct change the settings 2 If the memory resource settings are correct the PCI adapter might be defective Call...

Page 134: ...microprocessors installed in the server 01298002 No update data is available for processor 2 Action Update the system BIOS to a level that supports the microprocessors installed in the server 01298003 No update data is available for processor 3 Action Update the system BIOS to a level that supports the microprocessors installed in the server 01298004 No update data is available for processor 4 Act...

Page 135: ...led You will get these messages only when running the SCSISelect Utility I9990301 A hard disk drive error occurred Action Call for service I9990305 POST could not find an operating system Action Install an operating system If you have already installed the operating system check the drive startup sequence If the drive sequence is correct run the diagnostic tests to verify that the hard disk drive ...

Page 136: ...ff is the three digit function code that indicates the function being tested when the error occurred For example function code 089 is for the microprocessor ttt is the three digit failure code that indicates the exact test failure that was encountered These codes are for trained service per sonnel and are described in the Hardware Maintenance Manual SCSI Messages Description All One or more of the...

Page 137: ...g nostic test before it is complete Not Applicable This result occurs when you specify a diag nostic test for a device that is not present Aborted This result occurs when the test could not proceed because of the system configura tion Warning This result occurs when a possible problem is reported during the diagnostic test such as when a device that is to be tested is not installed Test Specific S...

Page 138: ...Hardware Info from the top of the screen When the tests have completed you can view the Test Log by selecting Utility from the top of the screen If the hardware checks out OK but the problem persists during normal server opera tions a software error might be the cause If you suspect a software problem refer to the information that comes with the software package Viewing the test log The test log w...

Page 139: ...r 4 Run the diagnostic test again Failed System board Call for service 020 PCI interface Failed System board Call for service Tab on PCI Hot Swap slot n is bad where n is the number of the failing PCI slot Note For normal operation the Power LED for the hot plug PCI slot will be on and the Attention Led will be off Make sure the tab and latch on hot plug PCI slot n are closed correctly If the prob...

Page 140: ... configuration error Logical drive on system board adapter Adapter in slot n memory allocation error where n is the slot number of the failing adapter Call for service On system board memory allocation error On system board PCI configuration error On system board POST error Adapter in slot n POST error where n is the slot number of the failing adapter Replace the ServeRAID adapter in slot n If the...

Page 141: ...r in socket id xyz is installed but not functioning where xyz identifies the microprocessor that is causing the error message Microprocessor in socket id xyz where xyz identifies the microprocessor that is causing the error message Note The Microprocessor Error LED associated with the microprocessor will be lit 1 Reseat the microprocessor 2 If the problem remains replace the microprocessor If the ...

Page 142: ... call for service VRM corresponding to Microprocessor in socket id xyz is not installed where xyz identifies the microprocessor whose VRM is causing the error message Install a VRM If the problem persists call for service 165 Service processor Failed Netfinity Advanced System Management Processor on system board Call for service 175 System thermal Failed Fan n where n is the number of the failing ...

Page 143: ...n microprocessor socket id xyz or BIOS setup problem where xyz identifies the microprocessor that is causing the error message 1 If your server does not have the latest level BIOS installed update the BIOS to the latest level 2 Run the diagnostic program again 3 If the problem remains replace the failing processor If the problem persists call for service Test setup error Unknown hardware problem a...

Page 144: ... call for service Note The push button test is applicable only to SCSI tape drives that have a push button The Self diagnostic failed for device n on adapter m where n is the number of the device and m is the adapter number The unload eject test failed for device n on adapter m where n is the number of the device and m is the adapter number The unload eject push button test failed for device n on ...

Page 145: ...as detected 1 Verify that the modem is properly attached to the server 2 If the problem remains replace the modem If the problem persists call for service PCI modem detected but not enabled 1 Change the configuration to enable the modem 2 If the problem remains replace the modem If the problem persists call for service Failed Modem reset failed Replace the modem If the problem persists call for se...

Page 146: ... cords then remove the cover 2 Locate jumper J56 on the processor board See Component locations on page 61 3 Move J56 to pins 1 and 2 to enable BIOS recovery mode 4 Insert the BIOS flash diskette into the diskette drive 5 Restart the server The Recovery Boot screen will appear A progress report Loading data from diskette xx is displayed When programming is underway a further progress report Progra...

Page 147: ...wer supply LEDs The AC and DC power LEDs on the power supply provide status information about the power supply The following illustration shows the location of the AC and DC power LEDs AC power light DC power light Handle Filler panel ...

Page 148: ... is a DC power problem Possible causes 1 The server is not turned on the power LED is blinking on the front of the server Action Press the power control button to start the server 2 The power supply has failed Action Replace the power supply If the problem persists have the system serviced Off Off There is an AC power problem Possible causes 1 There is no AC power to the power supply Actions Verif...

Page 149: ...SP OVER SPEC MEM NON RED FAN TEMP VRM CPU DASD1 PS2 PS1 PCIC System error LED on the information LED panel Diagnostics panel LED on Cause Action On A system error was detected Check to see which of the LEDs on the diagnostics panel inside the server are on None The system error log is 75 or more full or a PFA alert was logged Check the system error log and correct any problems Disconnecting the se...

Page 150: ...he error log for additional information 2 If you cannot correct the problem from the information in the error log try to determine the failing adapter by removing one adapter at a time from PCI bus B PCI slots 3 6 and restarting the server after each adapter is removed If the problem persists have the system serviced On PCIC An error occurred on PCI bus C An error on the I O board caused the probl...

Page 151: ...roblem persists replace the microprocessor If the problem persists have the system serviced On VRM One of the voltage regulator modules on the processor board has failed 1 Check the VRM error LEDs on the processor board 2 Turn off the server reseat the VRM indicated by the lit VRM error LED and restart the server 3 If the problem persists replace the VRM If the problem persists replace the VRM On ...

Page 152: ...ce On OVER SPEC The server is drawing more power than the power supplies are rated for Either add a power supply or remove a device from the server On PS1 The first power supply has failed Replace the first power supply On PS2 The second power supply has failed Replace the second power supply On PS3 The third power supply has failed Replace the third power supply On PS4 The fourth power supply has...

Page 153: ...l SCSI options are connected correctly 2 The last option in each SCSI chain or the end of the SCSI cable is terminated correctly 3 Any external SCSI option is turned on You must turn on an external SCSI option before turning on the server For more information see your SCSI and expansion enclosure documentation The SCSI expansion enclosure used to work but does not work now General problems Call fo...

Page 154: ...s fail call for service or replace the failing DIMM The amount of memory displayed is less than the amount of memory installed Microprocessor problems The startup boot microprocessor is not working properly Verify that the startup microprocessor is seated properly If it is replace the startup microprocessor If the problem remains call for service The server emits a continuous tone during POST Moni...

Page 155: ...e If the problem remains call for service Option problems Verify that 1 The option is designed for the server Refer to the Support for Netfinity Servers flowchart for information about obtaining ServerProven compatibility information from the World Wide Web 2 You followed the installation instructions that came with the option 3 The option is installed correctly 4 You have not loosened any other i...

Page 156: ...n the tests described in the documentation that comes with your printer If the tests show that the printer is OK call for service The printer does not work Serial port problems Verify that 1 Each port is assigned a unique address by the Configuration Setup Utility program and none of the serial ports are disabled Note The ASM Interconnect connector is the same as a serial port connector but it is ...

Page 157: ...trical sources and restart the server If a problem remains call for service Netfinity Service Processor Manager reports a general monitor failure Software problem To determine if problems are caused by the software verify that 1 Your server has the minimum memory requirements needed to use the software For memory requirements refer to the information that comes with the software Note If you have j...

Page 158: ... operating system you are using see the Ethernet controller device driver README file Ethernet controller troubleshooting chart You can use the following troubleshooting chart to find solutions to 10 100 Mbps Ethernet controller problems that have definite symptoms Ethernet controller problem Suggested Action The server stops running when loading device drivers The PCI BIOS interrupt settings are ...

Page 159: ...vers Data is incorrect or sporadic Check the following Make sure that you are using Category 5 cabling when operating the server at 100 Mbps Make sure that the cables do not run close to noise inducing sources like fluorescent lights The Ethernet controller stopped working when another adapter was added to the server Check the following Make sure that the cable is connected to the Ethernet control...

Page 160: ...or service PCNTNW NW 066 The cable might be disconnected from the adapter Explanation The cable might be disconnected from the server Ethernet port Action Verify that a cable is connected to the Ethernet port PCNTNW NW 071 The matching virtual adapter could not be found Explanation You tried to load another instance of the driver with a different I O address This new adapter could not be found Act...

Page 161: ...s used only as a destination address it cannot be used as a source address You tried to enter a source address with this bit set The driver cleared the group bit of the source address Action None necessary message is for information only PCNTNW NW 127 The local bit in the node address override was set Explanation The local bit in the IEEE address format indicates that the addresses are being manag...

Page 162: ...rk traffic will automatically transfer to the primary Ethernet controller Action None needed message is for information only Table 23 NDIS Windows NT driver messages for the Ethernet controller pnt0 2 PCI search specified PCI device not found Explanation The driver cannot locate the Ethernet controller on the PCI bus Action Run the NETCONFIG program to search for another Ethernet controller Verify...

Page 163: ...ic programs pnt0 19 IRQ found for PCnet hardware does not match space c or pnt conf Explanation This is a warning message referring to the interrupt request IRQ that the SunSoft Solaris driver found in the system Action Ignore this message if you are sure that this is what you want to do Otherwise run the NETCONFIG program to match the hardware settings pnt0 20 add_intr_handler failed Unknown inte...

Page 164: ...lace the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration pnt0 24 add_intr_handler failed Vector already shared at different IPL Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NE...

Page 165: ...afety information statements on page 67 then remove the top cover 4 Locate the battery on the processor board see Processor board component locations on page 62 5 Remove adapters as necessary so you can access the battery See Working with adapters on page 70 6 Lift and remove the plastic dividers by pressing the latches on the top ends of the dividers toward the dividers and lifting the dividers f...

Page 166: ...s find the latest technical information and download device drivers and updates Some of these pages are You can select a country specific Web site from these pages You might also want to visit the Web pages of other companies for information about other operating systems software and accessories The following are some other Web sites you might find helpful http www lotus com http www tivoli com ht...

Page 167: ...l are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by IBM will make Engineering Changes ECs available that apply to your hardware Be sure to retain your proof of purchase to obtain warranty service Please have the following information ready w...

Page 168: ...g system or application program Getting customer support and service Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period If you need additional support and services a wide variety of extended services are available for purchase that address almost any need Using the World Wide Web On the World Wide Web the IBM Personal Computing Web site has u...

Page 169: ...ting information by fax If you have a touch tone telephone and access to a fax machine in the U S and Can ada you can receive by fax marketing and technical information on many topics including hardware operating systems and local area networks LANs You can call the IBM Automated Fax System 24 hours a day 7 days a week Follow the recorded instructions and the requested information will be sent to ...

Page 170: ...twork adapters Please have the following information ready when you call Machine Type and Model Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your system If possible be at your computer when you call In the U S and Canada these services are ava...

Page 171: ...stom installations Service availability and name might vary by country Enhanced PC support line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network Technical support is provided for IBM computers and IBM or non IBM options operating systems and application programs on the Supported Products list This service includes technical support for Insta...

Page 172: ...sing Network and Server Support see Ordering support line services Ordering support line services Enhanced PC Support Line and Network and Server Support Line services are avail able for products on the Supported Products list To receive a Supported Products list In the U S 1 Call 1 800 426 3395 2 Select document number 11683 for Network and Server support 3 Select document number 11682 for Enhanc...

Page 173: ...enance Agreements Availability of the services varies by product For more information about warranty upgrades and extensions In the U S call 1 800 426 4968 In Canada call 1 800 465 7999 In all other countries contact your IBM reseller or IBM marketing representative Ordering publications Additional publications are available for purchase from IBM For a list of publications available in your countr...

Page 174: ...160 IBM Netfinity 7100 User s Reference ...

Page 175: ...me with the conversion kit to convert the server to a rack model and use these instructions to complete the procedure and install the server in a rack Plan server installation from the bottom of the rack up Remove the rack doors during installation Rails and slide latch assemblies are marked for left side L and right side R Statement 4 18 kg 37 lbs 32 kg 70 5 lbs 55 kg 121 2 lbs CAUTION Use safe p...

Page 176: ...recommended that the air vents not be blocked usually 15 cm 6 inches of air space is sufficient To ensure stability precautions should be taken to prevent uneven loading of the rack Loading of the rack should begin at the bottom When multiple devices are installed in a rack precautions should be taken to prevent overloading of power outlets The server should always be connected to a properly groun...

Page 177: ...formation in Before you begin on page 66 2 Snap the cage nuts or slide the clip nuts as required for your rack into all marked holes 3 Position the left and right slide rails on the rack If necessary loosen the screws on the slides to adjust the rails then tighten the screws Cage nuts Clip nuts ...

Page 178: ... User s Reference 4 Bolt the slide rail to the rack 5 Attach the hinge bracket to the rear of the rack Then attach the cable management arm and flexible shaft using the hinge pins Cable management arm Hinge pin Hinge bracket ...

Page 179: ... rails Install the four lift handles Lift the server above the rails then lower onto the tabs Insert and tighten the screws 7 Remove the lift handles Press the safety latches and slide server halfway into the rack Attach external cables Attach cable straps Tab Lift handle ...

Page 180: ...e 8 Slide the server into the rack until the release handles snap shut Then insert screws through the rack release bracket and mounting rails to secure the server to the rack OK 1 2 3 4 100 MB 100 MB LINK OK LINK OK TX RX RX Release handle ...

Page 181: ... purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country...

Page 182: ...ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machine Unless specified otherwise IBM provides non IBM machines WITHOUT WARRANTIES OF ANY KIND Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions a...

Page 183: ...eseller for any reason You should remove all such information from the Machine prior to its return Production Status Each IBM Machine is manufactured from new parts or new and used parts In some cases the Machine may not be new and may have been previously installed Regardless of the Machine s production status IBM s appropriate warranty terms apply Limitation of Liability Circumstances may arise ...

Page 184: ...rvice is performed The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise ...

Page 185: ...anty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the repla...

Page 186: ... if recurring 12 months charges apply for the Machine that is the subject of the claim This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2...

Page 187: ...1993 will not apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993 the limitations in this Section are subject to the limitations in that Act EUROPE MID...

Page 188: ... as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded Extent of Warranty The second paragraph does not apply Warranty Service The following is added to this Section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Production Status T...

Page 189: ... entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM TURKIYE Production Status The following replaces this Section IBM fulfills customer orders for IBM Machines as newly manufa...

Page 190: ...is at your own risk Edition Notice INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement ma...

Page 191: ...ntury This IBM PC product cannot prevent errors that might occur if software you use or exchange data with is not ready for the Year 2000 IBM software that comes with this product is Year 2000 Ready However software from other companies might come with this IBM PC product IBM cannot take responsibility for the readiness of that software You should contact the software developers directly if you wi...

Page 192: ...pacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM Unless otherwise stated IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is...

Page 193: ...S 003 of the Department of Communications Avis de conformité aux normes du ministère des Communications du Canada Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouiller Appareils Numériques NMB 003 édictée par le ministre des Communications Australia and New Zealand Class A statement...

Page 194: ...d set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade ...

Page 195: ...dan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands Cyprus Dubai Fiji Ghana Hong Kong India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leone Singapore Tanzania Uganda United Kingdom Yemen Zambia 14F00...

Page 196: ...182 IBM Netfinity 7100 User s Reference ...

Page 197: ...ernet controller messages 146 Ethernet link status light 8 Ethernet port connector 102 description 102 pin assignments 102 Ethernet speed 100 Mbps 8 Ethernet transmit receive activity light 8 extension cords 10 external port connectors 61 F failover Ethernet 103 redundant Ethernet 103 fan replacing 91 FCC Class A notice 178 filler panel drive bay 79 hot swap 78 power supply bay 90 flash ROM page s...

Page 198: ... notices 178 R RAS feature 4 recovering BIOS 132 redundant network interface card 103 removing cover 69 media bay bezel 70 replacing battery 150 cover 93 hot swap fan 91 reset button 5 S safety information electrical ix xii 6 laser products x lifting server 161 162 safety information statements 67 safety requirements electronic emission Class A no tice 178 FCC Class A notice 178 SCSI cable externa...

Page 199: ......

Page 200: ...IBM Part Number 19K0810 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber SC19 K081 10 07SC19K08110 19K0810 0419K0810 ...

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