IBM Magstar MP 3570 C Series, Maintenance Information

Page: 418 / 675

| 3. Determine if the cartridges are bad:
| a. If you have a MIM Message Code for the suspect VOLSER # cartridge, Perform the action stated
| in the “Message Codes” on page MSG-11.
| b. Examine cartridge for damage, for example, leader block not attached or cracked cartridge. If
| damaged, ask customer to repair or replace cartridge.
| Note: a repaired cartridge may be used long enough to recover data on that cartridge. When the
| data has been recovered, the cartridge should be taken out of service by the customer and
| discarded.
| c. If the cartridges look OK and you have access to another 3570 try the operation with the suspect
| cartridges in another 3570.
| d. Have the customer replace any cartridges that have failed in more than one 3570.
| 4. If the cartridges are not bad,
| a. Examine the log entries and using the alternate FID numbers provided, try to determine a common
| reason for the FE errors.
| b. Use the error log analysis procedure at “Error Log Analysis Procedure” on page PROC-39 as an
| approach to problem isolation.
| c. In EMEA only, isolate the problem to a drive FRU:, at 5.
| d. In other areas, replace the drive, at 6.
| 5. EMEA ONLY. Correct the failure:
| Note: These steps apply only in EMEA countries and regions that do not support the Drive Pack as a
| single FRU.
| a. Before replacing any FRUs, check the head cable connections. Make sure that the head cables
| are not loose. After replacing FRUs, go to 5b.
| b. Test the drive:
| 1) Run drive verify diagnostics. See “Verify Fix—Drive-Only Models” on page PROC-7 or “CE
| Verify Fix on Library Models” on page PROC-10 for procedures. Use the CE scratch tape
| when you are prompted to load a tape.
| If the test fails with the same FID as the one reported or logged, go to “FID Entry Point” on
| page START-12 to fix the fault. Continue with the FRU list for this FID.
| If the test fails with a different FID from the one reported or logged, use the new FID and go to
| “FID Entry Point—EMEA Only” on page APPENDB-12 to fix the fault.
| c. If the customer still has a problem, replace the tape drive. See “Removal and Replacement
| Procedures—Drive Pack” on page CARR-7. If the “New Drive” does not fix the problem, reinstall
| the old drive and tell the customer that they have media problems.
| 6. NON-EMEA only. Correct the failure:
| Note: This step applies only to countries and regions that support the Drive Pack as a FRU.
| If the customer still has a problem, replace the tape drive. See “Removal and Replacement
| Procedures—Drive Pack” on page CARR-7. If the “New Drive” does not fix the problem, reinstall the
| old drive and tell the customer that they have media problems.
7. Perform “End of Call” on page PROC-12 or return to the procedure that sent you here.
PROC-90
IBM 3570 MI