IBM Magstar MP 3570 C Series, Maintenance Information

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b. If the dump icon is also displayed, the customer can retrieve a dump via SCSI (if host device
driver software supports).
c. If the dump icon is not displayed, the customer can select Force Error Dump (operator Services
menu), which will provide a FID FF and the dump icon. FID FF indicates that a dump was forced
(information message). The icon is for the FID E6, so now the customer can retrieve a dump via
SCSI (if the host device driver software supports dumps)
9. You can take the initiative and Set a Microcode Trap as follows:
a. From the 12-character support data, use the first four characters (if it does not start with ‘A’ such
as Axxx). Use the second set of four characters if the first four are Axxx.
b. Take the four characters (FSC) and use the Microcode Trap facility under CE Utilities menu. Use
the Add FSC Trap function. With this trap set, a dump will automatically be taken when this FSC
is encountered, and the dump icon is displayed. The customer can retrieve the dump via SCSI for
you or can call for service when the dump icon appears.
10. Perform “End of Call” on page PROC-12 or return to the procedure that sent you here.
FID E6—Abnormal Display Condition
FID1 E6 is followed by four lines of support data. As the following example shows, each line contains
eight characters:
FID1 E6
FSC AAAA BBBB
FSC CCCC DDDD
FSC EEEE FFFF
FSC F 2 EEEE
When the above is displayed (EEEE is repeated), the operator panel is frozen (you cannot select another
menu, and the push-buttons do not respond). Therefore, you cannot use the panel or cannot get dumps
from either the host or the panel.
1. Obtain as much information as possible regarding the job being run, any drive operations, and the
failure scenario. Record the information displayed on the panel (including the four lines of support
data). Save this information for now.
2. Switch off power, wait 5 seconds and then switch on power to run the power-on self-test (POST).
a. If you get a FID EA in small letters during the POST, replace the logic card.
b. If you get a different FID, use it and go to the START section.
c. If the POST is OK, select Verify Fix and Test Drive.
1) If you get a FID, use it and go to the START section.
2) If it runs OK, we are in recreate mode.
3) If the customer can readily perform operations and/or run the job that caused this condition,
wait until it occurs. Obtain as much information as possible regarding job being run, any drive
operations, and failure scenario. Record all the information displayed on the panel.
4) Call your next level of support.
5) Use TAC M01 for known microcode problems and TAC M02 for new microcode problems.
6) If the customer cannot readily recreate the message, or it is an inconvenient time, take the
information previously saved and contact your next level of support.
7) Use TAC M01 for known microcode problems and use TAC M02 for new microcode problems.
8) Go to “End of Call” on page PROC-12.
PROC-88
IBM 3570 MI