IBM eServer BladeCenter HS20 Type 8832, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 7981 and 1884,” on page 53 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1962 A drive does not contain a valid boot sector.
1. Make sure that a bootable operating system is
installed.
2. Run the SAS Attached Disk diagnostic test.
3. Reseat the hard disk drive.
4. Replace the following components one at a time,
in the order shown, restarting the blade server
each time:
a. Hard disk drive
b. (Trained service technician only) System
board assembly
2462 Video configuration error.
1. Verify that the keyboard/video/mouse select
button LED on the front of the blade server is lit,
indicating that the blade server is connected to
the shared BladeCenter monitor.
2. Verify that a working monitor is connected
correctly to the BladeCenter unit.
3. (Trained service technician only) Replace the
system board assembly.
5962 IDE CD or DVD drive configuration error.
1. Run the Configuration/Setup Utility program,
select Load Default Settings , and save the
settings.
2. Reseat the following components:
a. CD or DVD drive
b. Battery
3. Replace the following components one at a time,
in the order shown, restarting the blade server
each time:
a. CD or DVD drive
b. Battery
c. (Trained service technician only) System
board assembly
8603 Pointing-device error.
1. Reseat the pointing device.
2. Replace the following components one at a time,
in the order shown, restarting the blade server
each time:
a. Pointing device
b. (Trained service technician only) System
board assembly
Chapter 2. Diagnostics
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