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IBM eServer BladeCenter HS20 Type 8832, Problem Determination And Service Manual

Introducing the versatile IBM eServer BladeCenter HS20 Type 8832 – a power-packed server that delivers exceptional performance. Simplify installation and ensure smooth operation with our comprehensive Installation and User Manual. Download your free manual today from manualshive.com, enabling you to maximize the capabilities of this cutting-edge product.

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Index

 

System,

 

Type

 

8843

 

and

 

1884.

 

CRU

 

part

 

number

 

(Tier

 

1)

 

CRU

 

part

 

number

 

(Tier

 

2)

 

FRU

 

part

 

number

 

/3

 

Memory,

 

512

 

MB

 

PC3200

 

ECC

 

DDR

 

(non-Chipkill,

 

non-RoHS)

 

13N1424

 

3

 

Memory,

 

512

 

MB

 

PC3200

 

ECC

 

DDR

 

(Chipkill,

 

RoHS)

 

(option)

 

39M5820

 

3

 

Memory,

 

1

 

GB

 

PC3200

 

ECC

 

DDR

 

(Chipkill,

 

RoHS)

 

(option)

 

39M5808

 

3

 

Memory,

 

2

 

GB

 

PC3200

 

ECC

 

DDR

 

(Chipkill,

 

RoHS)

 

(option)

 

39M5811

 

3

 

Memory,

 

4

 

GB

 

PC3200

 

ECC

 

DDR

 

(Chipkill,

 

RoHS)

 

(option)

 

30R5146

 

4

 

Front

 

bezel

 

with

 

LEDs

 

and

 

switches

 

(all

 

models)

 

40K5866

 

5

 

Filler,

 

microprocessor

 

heat

 

sink

 

(all

 

models)

 

40K5863

 

6

 

System

 

board

 

assembly

 

(all

 

models)

 

40K0060

 

7

 

Hard

 

disk

 

drive,

 

73

 

GB

 

SAS

 

(option)

 

26K5779

 

8

 

Cover

 

and

 

label

 

(all

 

models)

 

26K5967

 

Alcohol

 

wipe

 

(all

 

models)

 

59P4739

 

Adapter,

 

iSCSI

 

DC

 

(option)

 

32R1926

 

Battery,

 

3.0

 

volt

 

(all

 

models)

 

33F8354

 

Fibre

 

channel

 

expansion

 

card

 

(option)

 

26R0836

 

Fibre

 

channel

 

expansion

 

card

 

(option)

 

59P6624

 

Fibre

 

channel

 

expansion

 

card,

 

SFF

 

(option)

 

26K4859

 

Fibre

 

channel

 

expansion

 

card,

 

4

 

GB

 

-

 

SFF

 

(option)

 

26R0893

 

Fibre

 

channel

 

expansion

 

card,

 

4

 

GB

 

-

 

SFF

 

-

 

Intel

 

(option)

 

32R1842

 

Infiniband

 

daughter

 

card

 

assembly

 

(option)

 

26K6459

 

Gigabit

 

Ethernet

 

expansion

 

card

 

(RoHS)

 

(option)

 

39M4630

 

Gigabit

 

Ethernet

 

expansion

 

card,

 

SFF

 

(option)

 

13N2306

 

Kit,

 

miscellaneous

 

parts

 

(all

 

models)

 

v

   

Screw,

 

M3.5

 

x

 

6

 

Phillips

 

pan

 

head,

 

system

 

board

 

v

   

Screw,

 

M3

 

x

 

3

 

Phillips

 

(large

 

head)

 

v

   

Screw,

 

4-40

 

x

 

4.76

 

mm

 

flat

 

head

 

v

   

Guide,

 

blade

 

top

 

edge

 

v

   

Socket,

 

alignment

 

v

   

Pin,

 

alignment

 

v

   

Flyer,

 

ID

 

stickers

 

with

 

instructions

 

v

   

Assembly,

 

system

 

board

 

lightbox

 

with

 

transparency

 

v

   

Cover,

 

connector

 

plug

 

v

   

Tray,

 

daughter

 

card

 

mount,

 

new

 

form

 

factor

 

40K5868

 

Label,

 

FRU

 

list

 

(all

 

models)

 

40K5870

 

Label,

 

system

 

service

 

(all

 

models)

 

40K5869

 

Myrinet

 

cluster

 

expansion

 

card

 

(option)

 

32R1845

 

Tray,

 

I/O-expansion

 

card

 

(standard

 

form

 

factor)

 

(all

 

models)

 

40K5865

 

Tray,

 

SAS

 

hard

 

disk

 

drive

 

with

 

left

 

hand

 

side

 

lever

 

release

 

(Channel

 

0)

 

(all

 

models)

 

31R2239

 

Tray,

 

SAS

 

hard

 

disk

 

drive

 

with

 

right

 

hand

 

side

 

lever

 

release

 

(Channel

 

1)

 

(all

 

models)

 

40K5859

 

 

 

54

 

BladeCenter

 

HS20

 

Type

 

7981

 

and

 

1884:

 

Problem

 

Determination

 

and

 

Service

 

Guide

Summary of Contents for eServer BladeCenter HS20 Type 8832

Page 1: ...BladeCenter HS20 Type 7981 and 1884 Problem Determination and Service Guide ...

Page 2: ......

Page 3: ...BladeCenter HS20 Type 7981 and 1884 Problem Determination and Service Guide ...

Page 4: ...ge 85 and the Warranty and Support Information document on the IBM BladeCenter Documentation CD Second Edition May 2006 Copyright International Business Machines Corporation 2006 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...kout procedure 24 Performing the checkout procedure 25 Troubleshooting tables 25 CD or DVD drive problems 26 Diskette drive problems 27 General problems 27 Hard disk drive problems 28 Intermittent problems 28 Keyboard mouse or pointing device problems 29 Memory problems 30 Microprocessor problems 30 Monitor or video problems 31 Network connection problems 32 Optional device problems 33 Power error...

Page 6: ...nstalling a small form factor expansion card 66 Removing a standard form factor expansion card 67 Installing a standard form factor expansion card 69 Removing the battery 70 Installing the battery 70 Removing and replacing FRUs 72 Removing a microprocessor and heat sink 72 Installing a microprocessor and heat sink 74 Removing the system board assembly 78 Installing the system board assembly 78 Cha...

Page 7: ...ement 89 Australia and New Zealand Class A statement 89 United Kingdom telecommunications safety requirement 89 European Union EMC Directive conformance statement 89 Taiwanese Class A warning statement 90 Chinese Class A warning statement 90 Japanese Voluntary Control Council for Interference VCCI statement 90 Index 91 Contents v ...

Page 8: ...vi BladeCenter HS20 Type 7981 and 1884 Problem Determination and Service Guide ...

Page 9: ...n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre Se...

Page 10: ...cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and the frame ground v Make sure that the power cord is the correct type as specified in the documentation for your BladeCenter unit type ...

Page 11: ...available to turn off the power if necessary When you are working with powered on electrical equipment use only one hand Keep the other hand in your pocket or behind your back to avoid creating a complete circuit that could cause an electrical shock When using a tester set the controls correctly and use the approved probe leads and accessories for that tester Stand on a suitable rubber mat to insu...

Page 12: ...f fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect ...

Page 13: ...nces or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjustments or performance of procedures other than ...

Page 14: ... and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 xii BladeCenter HS20 Type 7981 and 1884 Problem Determination and Service Guide ...

Page 15: ...us voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 10 CAUTION Do not place any object on top of rack mounted devices Safety xiii ...

Page 16: ...xiv BladeCenter HS20 Type 7981 and 1884 Problem Determination and Service Guide ...

Page 17: ...to install supported options and how to configure the server v Safety Information This document is in Portable Document Format PDF on the Documentation CD It contains translated caution and danger statements Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document v Wa...

Page 18: ...ent or problem situations v Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur v Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situ...

Page 19: ...rface v ATI Radeon 7000M video controller v LSI 1064 S Serial Attached SCSI SAS controller v Light path diagnostics v Local service processor BMC v RS 485 interface for communication with the management module v Automatic server restart ASR v Serial over LAN SOL v Intelligent Platform Management Interface IPMI v 4 USB buses for communication with keyboard mouse and removable media drives Predictiv...

Page 20: ...tch KVM control between blade servers NumLock NumLock blade_server_number Enter Where blade_server_number is the two digit number for the blade bay in which the blade server is installed If there is no response when you press the KVM select button you can use the management module Web interface to determine whether local control has been disabled on the blade server Note 1 The operating system in ...

Page 21: ...rned off through the management module Web interface or through the management console that is running IBM Director Console Information LED When this amber LED is lit it indicates that information about a system error for the blade server has been placed in the management module event log The information LED can be turned off through the management module Web interface or through the management co...

Page 22: ...ke on LAN feature can turn on the blade server if the Wake on LAN feature has not been disabled through the management module Turning off the blade server When you turn off the blade server it is still connected to power through the BladeCenter unit The blade server can respond to requests from the service processor such as a remote request to turn on the blade server To remove all power from the ...

Page 23: ...ive 0 SAS hard disk drive 1 Microprocessor 1 and heat sink Microprocessor 2 and heat sink option Control panel connector DIMM 4 DIMM 3 DIMM 2 DIMM 1 I O expansion option System board switches The following illustration shows the location of the switch block SW2 on the system board Switch block SW2 The following table defines the function of each switch in the switch block SW2 Switch Function SW2 1...

Page 24: ...CR4 Microprocessor 1 error LED CR12 Microprocessor 2 error LED CR13 Reserved Control panel connector 3V lithium battery SAS 0 Hard disk drive LED CR260 SAS trays connectors SAS 1 hard disk drive LED CR262 I O expansion connectors DIMM 4 Error LED CR6 DIMM 3 Error LED CR5 The following illustration shows the light path diagnostics panel on the system board MIS NMI SBRD TEMP NMI error LED Microproce...

Page 25: ...of the blade server These programs are stored in read only memory ROM on the blade server See Diagnostic programs messages and error codes on page 41 for more information POST When you turn on the blade server it performs a series of tests to check the operation of the blade server components and some optional devices in the blade server This series of tests is called the power on self test or POS...

Page 26: ...performed only by a trained service technician Beep code Description Action 1 1 2 Microprocessor register test failed 1 Reseat the following components a Trained service technician only Microprocessor 2 b Trained service technician only Microprocessor 1 2 Replace the following components one at a time in the order shown restarting the blade server each time a Trained service technician only Microp...

Page 27: ...rvice technician only System board assembly 1 3 1 First 64K RAM test failed 1 Reseat the DIMMs 2 Replace the following components one at a time in the order shown restarting the blade server each time a DIMMs b Trained service technician only System board assembly 1 3 2 First 64K RAM parity test failed 1 Reseat the DIMMs 2 Replace the following components one at a time in the order shown restartin...

Page 28: ...y System board assembly 2 2 4 CMOS configuration information validation failed 1 Reseat the battery 2 Replace the following components one at a time in the order shown restarting the blade server each time a Battery b Trained service technician only System board assembly 2 3 1 Screen initialization failed Trained service technician only Replace the system board assembly 2 3 2 Screen memory failed ...

Page 29: ...llowing components one at a time in the order shown restarting the blade server each time a Battery b Trained service technician only System board assembly 3 2 1 Serial port failed Trained service technician only Replace the system board assembly 3 2 2 Parallel port failed Trained service technician only Replace the system board assembly 3 2 3 Math coprocessor test failed 1 Trained service technic...

Page 30: ...y 3 3 3 No operational memory in system Note In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank display screen If this occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utility is set to Enabled its default setting you must restart the server three times to force the system BIOS code to reset the memory connector or ba...

Page 31: ...the blade server each time a DIMMs b Trained service technician only System board assembly One continuous beep Microprocessor error 1 Reseat the following components a Trained service technician only Microprocessor 1 b Trained service technician only Microprocessor 2 2 Replace the following components one at a time in the order shown restarting the blade server each time a Trained service technici...

Page 32: ... your BladeCenter unit contains messages that were generated on each blade server during POST and status messages from the BladeCenter service processor See the documentation for your management module for more information The following illustration shows an example of a BMC log entry BMC System Event Log Get Next Entry Get Previous Entry Clear BMC SEL Entry Number 00005 00011 Record ID 0005 Recor...

Page 33: ... the BMC log from the Configuration Setup Utility program and from the diagnostic programs When you are troubleshooting PCI X slots note that the error logs report the PCI X buses numerically The numerical assignments vary depending on the configuration You can check the assignments by running the Configuration Setup Utility program see the Installation and User s Guide for more information Viewin...

Page 34: ...ation Setup Utility program select Load Default Settings make sure that the date and time are correct and save the settings 2 Reseat the following components one at a time in the order shown restarting the blade server each time a Trained service technician only Battery b Trained service technician only Microprocessor 1 c Trained service technician only Microprocessor 2 3 Replace the following com...

Page 35: ...Configuration Setup Utility program 2 Reseat the battery 3 Replace the following components one at a time in the order shown restarting the blade server each time a Battery b Trained service technician only System board assembly 162 Invalid configuration information or CMOS RAM checksum failure 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Resea...

Page 36: ...84 Power on password damaged 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Trained service technician only Replace the system board assembly 185 Corrupted boot sequence 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Trained service technician only Replace the system board assembly 186 Security ...

Page 37: ...he components listed in step 1 one at a time in the order shown restarting the blade server each time 301 Keyboard or keyboard controller error 1 If you have installed a USB keyboard run the Configuration Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup 2 Reseat the keyboard 3 Replace the following components one at a...

Page 38: ...tup Utility program and verify that the diskette drive is enabled 2 Reseat the following components a Diskette drive b Diskette drive cable 3 Replace the following components one at a time in the order shown restarting the blade server each time a Diskette drive b Diskette drive cable c Trained service technician only System board assembly 1200 Processor machine check 1 Reseat the following compon...

Page 39: ...embly 2462 Video configuration error 1 Verify that the keyboard video mouse select button LED on the front of the blade server is lit indicating that the blade server is connected to the shared BladeCenter monitor 2 Verify that a working monitor is connected correctly to the BladeCenter unit 3 Trained service technician only Replace the system board assembly 5962 IDE CD or DVD drive configuration ...

Page 40: ...em is caused by the hardware or by the software you can use the diagnostic programs to confirm that the hardware is working correctly v When you run the diagnostic programs a single problem might cause more than one error message When this happens correct the cause of the first error message The other error messages usually will not occur the next time you run the diagnostic programs Exception If ...

Page 41: ... and are there readable instructions on the main menu v No Find the failure symptom in Troubleshooting tables if necessary see Solving undetermined problems on page 49 v Yes Run the diagnostic programs see Running the diagnostic programs on page 41 If you receive an error see Diagnostic error codes on page 43 If the diagnostic programs were completed successfully and you still suspect a problem se...

Page 42: ...cts the CD or DVD drive as dev sr0 instead of dev cdrom Establish a link between dev sr0 and dev cdrom as follows 1 Enter the following command rm dev cdrom ln s dev sr0 dev cdrom 2 Insert the following line in the etc fstab file dev cdrom media cdrom auto ro noauto user exec 0 0 The CD or DVD drive is not recognized after being switched back to the blade server running Windows 2000 Advanced Serve...

Page 43: ...utility program v The software program is working properly v The cable is installed correctly in the proper orientation 2 To prevent diskette drive read write errors make sure that the distance between monitors and diskette drives is at least 76 mm 3 in 3 Reseat the following components a Diskette drive cable b Diskette drive c Media tray 4 Replace the components listed in step 3 one at a time in ...

Page 44: ...eplace the drive that you removed with a new one A hard disk drive passes the Fixed Disk or SAS Attached Disk diagnostics test but the problem remains Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again If the diagnostics continue to pass but the drive continues to have a problem replace the drive with a new one Intermittent problems v Follow the suggested actions in the order in whi...

Page 45: ...intenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit The mouse or pointing device does not work 1 Make sure that v The keyboard video mouse select button LED on the front of the blade server is lit indicating that the blade server is connected to the shared BladeCenter monitor v The mouse or pointing device cable is securely connected to t...

Page 46: ...ually disabled 2 Check BMC log for error message 289 v If a DIMM was disabled by a system management interrupt SMI replace the DIMM v If a DIMM was disabled by the user or by POST run the Configuration Setup Utility program and enable the DIMM 3 Reseat the DIMM 4 Replace the DIMM 5 Trained service technician only Replace the system board assembly Microprocessor problems v Follow the suggested acti...

Page 47: ...page 48 Important In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank monitor screen If this occurs and the Boot Fail Count option in the Start Options of the Configuration Setup Utility program is enabled you must restart the blade server three times to reset the configuration settings to the default configuration the memory connector or bank of connector...

Page 48: ...oting Guide or Problem Determination and Service Guide for your BladeCenter unit 4 Trained service technician only Replace the system board assembly Wrong characters appear on the screen 1 If the wrong language is displayed update the firmware or operating system with the correct language in the blade server that has ownership of the monitor 2 Replace the monitor 3 Trained service technician only ...

Page 49: ...alled 4 Replace the device that you just installed Power error messages v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 7981 and 1884 on page 53 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded ...

Page 50: ...lade server System over recommended 5V fault 1 Reseat the blade server 2 Replace the blade server VRM voltage over recommended tolerance 1 Reseat the blade server 2 Replace the blade server System under recommended voltage for 12v 1 Check the BladeCenter unit power See the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit for...

Page 51: ... power control for the blade server is enabled use the BladeCenter management module Web interface to verify or the blade server was instructed through the management module Web interface or IBM Director to start 2 If you just installed a device in the blade server remove it and restart the blade server If the blade server now starts you might have installed more devices than the power to that bla...

Page 52: ... the problem is solved v See Chapter 3 Parts listing Type 7981 and 1884 on page 53 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The ServerGuide Setup and Installation CD will not s...

Page 53: ...cian only that step must be performed only by a trained service technician Symptom Action You suspect a software problem 1 To determine whether the problem is caused by the software make sure that v the blade server has the minimum memory that is needed to use the software For memory requirements see the information that comes with the software Note If you have just installed an adapter or memory ...

Page 54: ... an error occurs view the light path diagnostics LEDs in the following order 1 Look at the control panel on the front of the blade server see Blade server controls LEDs and connectors on page 4 v If the information LED is lit it indicates that information about a suboptimal condition in the blade server is available in the BMC log or in the management module event log v If the blade error LED is l...

Page 55: ...D CR6 DIMM 3 Error LED CR5 The following illustration shows LEDs on the light path diagnostics panel on the system board MIS NMI SBRD TEMP NMI error LED Microprocessor mismatch error LED System board error LED Over temperature error LED Light path diagnostics LED Light path diagnostics switch When you press the light path diagnostics switch note which LEDs are lit on the system board and the light...

Page 56: ...ndicated by the lit LED 3 Replace the DIMM that is indicated by the lit LED Note Multiple DIMM LEDs do not necessarily indicate multiple DIMM failures If more than one DIMM LED is lit reseat or replace one DIMM at a time until the error is corrected Microprocessor x error The microprocessor has failed 1 Trained service technician only Make sure that the microprocessor that is indicated by the lit ...

Page 57: ...diagnostic programs text messages and error codes are displayed on the screen and are saved in the test log A diagnostic text message or error code indicates that a problem has been detected to determine what action you should take as a result of a message or error code see the table in Diagnostic error codes on page 43 Running the diagnostic programs To run the diagnostic programs complete the fo...

Page 58: ...uttons to select categories All other mouse selectable functions are available through function keys To view server configuration information such as system configuration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on select Hardware Info from the top of the screen Diagnostic text messages Diagnostic text messages are displayed while the tests are r...

Page 59: ... error codes that the diagnostic programs might generate and suggested actions to correct the detected problems If the diagnostic programs generate error codes that are not listed in the table make sure that the latest level of the BIOS code is installed In the error codes x can be any numeral or letter However if the three digit number in the central position of the code is 000 195 or 197 do not ...

Page 60: ... only Microprocessor 2 d Trained service technician only System board assembly 001 292 000 Core system failed CMOS checksum failed Load the BIOS default settings by using the Configuration Setup Utility program and run the test again see the Installation and User s Guide for your blade server 001 xxx 000 Failed core tests Trained service technician only Replace the system board assembly 001 xxx 00...

Page 61: ...rocessor ASM may be busy 1 Rerun the diagnostics test again 2 Correct other error conditions that might be keeping the ASM busy See the error log and diagnostic panel 3 Turn off the blade server and reseat it in the BladeCenter unit 4 Trained service technician only Replace the system board assembly 165 198 000 Service Processor Aborted 1 Rerun the diagnostic test 2 Correct other error conditions ...

Page 62: ...oard assembly 166 nnn 001 System Management Failed BMC indicates failure in self test Note nnn 300 to 320 1 Remove the blade server from the BladeCenter unit wait 30 seconds reseat it in the BladeCenter unit and run the test again 2 Update the BMC firmware see Firmware updates on page 79 3 Trained service technician only Replace the system board assembly 166 nnn 001 System Management Failed BMC in...

Page 63: ...d system cache test Note n microprocessor 1 or microprocessor 2 1 Reseat microprocessor n 2 Replace the following components one at a time in the order shown restarting the blade server each time a Trained service technician only Microprocessor n b Trained service technician only System board assembly 217 198 xxx Could not establish drive parameters 1 Reseat hard disk drive x 2 Update the BIOS cod...

Page 64: ...ideo To manually restore the BIOS code complete the following steps 1 Read the safety information that begins on page vii and Handling static sensitive devices on page 56 2 Turn off the blade server 3 Remove the blade server from the BladeCenter unit see Removing the blade server from a BladeCenter unit on page 57 4 Remove the cover see Removing the blade server cover on page 59 5 Locate switch bl...

Page 65: ...nfiguration For any SAS error message make sure that the SAS devices are configured correctly Solving undetermined problems Note When you are diagnosing a problem in the blade server you must determine whether the problem is in the blade server or in the BladeCenter unit v If all of the blade servers have the same symptom it is probably a BladeCenter unit problem for more information see the Hardw...

Page 66: ... start v System board v One microprocessor v Two 512 MB DIMMs v A functioning BladeCenter unit 7 Install and turn on the blade server If the problem remains suspect the following components in the following order a DIMM b System board c Microprocessor If the problem is solved when you remove an I O expansion card from the blade server but the problem recurs when you reinstall the same adapter susp...

Page 67: ...re setups between working and nonworking servers When you compare servers to each other for diagnostic purposes consider them identical only if all the following factors are exactly the same in all the blade servers v Machine type and model v BIOS level v Adapters and attachments in the same locations v Address jumpers terminators and cabling v Software versions and levels v Diagnostic program typ...

Page 68: ...52 BladeCenter HS20 Type 7981 and 1884 Problem Determination and Service Guide ...

Page 69: ...installs a Tier 1 CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your server v Field replaceable unit FRU FRUs must be installed only by trained service technicians For information about the terms of th...

Page 70: ...annel expansion card 4 GB SFF option 26R0893 Fibre channel expansion card 4 GB SFF Intel option 32R1842 Infiniband daughter card assembly option 26K6459 Gigabit Ethernet expansion card RoHS option 39M4630 Gigabit Ethernet expansion card SFF option 13N2306 Kit miscellaneous parts all models v Screw M3 5 x 6 Phillips pan head system board v Screw M3 x 3 Phillips large head v Screw 4 40 x 4 76 mm fla...

Page 71: ... known issues are addressed and that your blade server is ready to function at maximum levels of performance To download firmware updates for your blade server go to http www ibm com support and click Downloads and drivers v Observe good housekeeping in the area where you are working Place removed covers and other parts in a safe place v Back up all important data before you make changes to disk d...

Page 72: ...skin at one end and firmly connected to the front or back of the BladeCenter unit v Limit your movement Movement can cause static electricity to build up around you v Handle the device carefully holding it by its edges or its frame v Do not touch solder joints pins or exposed circuitry v Do not leave the device where others can handle and damage it v While the device is still in the static protect...

Page 73: ...on page vii and Installation guidelines on page 55 2 If the blade server is running shut down the operating system then press the power control button behind the blade server control panel door to turn off the blade server see Turning off the blade server on page 6 for more information Attention Wait at least 30 seconds until the hard disk drives stop spinning before proceeding to the next step 3 ...

Page 74: ...fferent blade bay from the one from which it was removed could have unintended consequences and you might have to reconfigure the blade server 4 Slide the blade server into the blade bay from which you removed it until it stops The spring loaded doors farther back in the bay that cover the bay opening move out of the way as you insert the blade server 5 Push the release handles on the front of the...

Page 75: ...in this document might differ slightly from your hardware Removing the blade server cover To remove the blade server cover complete the following steps Blade Cover Release Cover Pins Blade Cover Release 1 Read the safety information that begins on page vii and Installation guidelines on page 55 2 If the blade server is installed in a BladeCenter unit remove it see Removing the blade server from a ...

Page 76: ...de this protection 1 Read the safety information that begins on page vii and Installation guidelines on page 55 2 Lower the cover so that the slots at the rear slide down onto the pins at the rear of the blade server Before closing the cover check that all components are installed and seated correctly and that you have not left loose tools or parts inside the blade server 3 Pivot the cover to the ...

Page 77: ...ximately 1 2 cm 0 5 inch 4 Disconnect the control panel cable from the control panel connector 5 Pull the bezel assembly away from the blade server 6 Store the bezel assembly in a safe place Installing the bezel assembly To install the bezel assembly complete the following steps Control panel connector Bezel assembly release Bezel assembly release Control panel cable 1 Read the safety information ...

Page 78: ...over see Removing the blade server cover on page 59 for instructions 4 Locate the hard disk drive that is to be removed SAS ID 0 or SAS ID 1 5 While pulling the blue release lever at the front of the hard disk drive tray slide the drive out of the SAS connector and disengage it from the drive tray 6 The SAS drive tray can be removed by removing the four screws that secure it to the system board an...

Page 79: ... removed from the expansion card tray Attention Do not press on the top of the drive Pressing the top might damage the drive 2 Place the drive into the hard disk drive tray and push it toward the rear of the drive into the connector until the drive moves past the lever at the front of the tray 3 Install the blade server cover see Installing the blade server cover on page 60 for instructions 4 Inst...

Page 80: ... the DIMM socket Attention To avoid breaking the retaining clips or damaging the DIMM connectors handle the clips gently 6 Using your fingers pull the DIMM out of the DIMM socket 7 If you are instructed to return the DIMM follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a memory module Note If you are replacing a faulty DIMM make su...

Page 81: ...g clips are in the fully open position 5 Turn the DIMM so that the DIMM keys align correctly with the connector on the system board Attention To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open and close the clips gently 6 Insert the DIMM by pressing the DIMM along the guides into the connector Make sure that the retaining clips snap into the closed positions Attention ...

Page 82: ... from a BladeCenter unit on page 57 3 Remove the blade server cover see Removing the blade server cover on page 59 for instructions 4 Gently pivot the wide end of the card out of the expansion card connectors then slide the notched end of the card out of the raised hook on the tray and lift the card out of the blade server Installing a small form factor expansion card To install a small form facto...

Page 83: ...r unit on page 58 6 If you are instructed to return the expansion card follow all packaging instructions and use any packaging materials for shipping that are supplied to you Removing a standard form factor expansion card To remove a standard form factor expansion card complete the following steps Expansion card Expansion card tray Hard disk drive tray P R E S S H E R E W H E N IN S TA LL IN G C A...

Page 84: ...rd 6 Install the blade server cover see Installing the blade server cover on page 60 7 Install the blade server into the BladeCenter unit see Installing the blade server in a BladeCenter unit on page 58 8 If you are instructed to return the expansion card follow all packaging instructions and use any packaging materials for shipping that are supplied to you 68 BladeCenter HS20 Type 7981 and 1884 P...

Page 85: ... see Removing a SAS hard disk drive on page 62 2 Touch the static protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component then remove the expansion card from the package 3 Orient the expansion card and slide the narrow end of the card into the raised hook on the tray then gently p...

Page 86: ...humb and index finger to lift the battery from the socket Installing the battery The following notes describe information that you must consider when you are replacing the battery in the blade server v When you are replacing the battery you must replace it with a lithium battery of the same type from the same manufacturer v To order replacement batteries call 1 800 426 7378 within the United State...

Page 87: ...1 Follow any special handling and installation instructions that come with the battery 2 Insert the battery a Tilt the battery so that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into place Make sure that the battery clip holds the battery securely 3 Install the blade server cover see Installing the blade server c...

Page 88: ...k FRU is packaged with the thermal material applied to the underside This thermal material is not available as a separate FRU The heat sink must be replaced when new thermal material is required such as when a defective microprocessor is replaced or if the thermal material is contaminated or has come in contact with another object other than its paired microprocessor v The microprocessor FRU for t...

Page 89: ...ur fingers to gently pull the heat sink from the processor 7 Use your fingers to release the microprocessor locking lever by moving it away from the microprocessor socket and around the locking lever retainer tab then rotate it upward to the fully open position approximately 90 angle Microprocessor locking lever Locking lever retainer tab Attention Make sure that the locking lever on the microproc...

Page 90: ...se your fingers to remove it 90 Lever must be fully open before installing the microprocessor Lever must be fully open before installing the microprocessor ATTENTION 2 If the microprocessor locking lever is closed release it by moving it away from the microprocessor socket and around the locking lever retainer tab then rotate it upward to the fully open position Microprocessor locking lever Lockin...

Page 91: ...use damage to the system board or to the microprocessor 3 Touch the static protective package that contains the replacement microprocessor to any unpainted metal surface on the blade server or any unpainted metal surface on any other grounded rack component for at least 2 seconds then remove the microprocessor from the package Attention Do not use excessive force when you are pressing the micropro...

Page 92: ...c protective cover from the thermal material on the bottom of the heat sink b Make sure that the thermal material is still on the bottom of the heat sink then align and place the heat sink on top of the microprocessor in the retention bracket thermal material side down Press firmly on the heat sink c Align the four screws on the heat sink with the holes on the heat sink retention module d Press fi...

Page 93: ...9 Install the blade server into the BladeCenter unit see Installing the blade server in a BladeCenter unit on page 58 Chapter 4 Removing and replacing blade server components 77 ...

Page 94: ...ssembly v I O expansion card See Removing a small form factor expansion card on page 66 and Removing a standard form factor expansion card on page 67 v Hard disk drives See Removing a SAS hard disk drive on page 62 v Microprocessors and heat sinks See Removing a microprocessor and heat sink on page 72 v DIMMs See Removing a memory module on page 63 Installing the system board assembly To install t...

Page 95: ...Press F1 for Configuration Setup appears press F1 If an administrator password has been set you must type the administrator password to access the full Configuration Setup Utility menu 3 Follow the instructions on the screen Configuring the Gigabit Ethernet controllers Two Ethernet controllers are integrated on the blade server system board Each controller provides a 1 Gbps full duplex interface f...

Page 96: ...system dependent Through the operating system settings you can verify the Ethernet controller designations that a blade server uses The routing of an Ethernet controller to a particular I O module bay depends on the type of blade server You can verify which Ethernet controller is routed to which I O module bay by using the following test 1 Install only one Ethernet switch module or pass thru modul...

Page 97: ...lation and User s Guide Important You must create the RAID array before you install the operating system on the blade server You can use the LSI Logic Configuration Utility program to configure the SAS hard disk drives and SAS controller To start the LSI Logic Configuration Utility complete the following steps 1 Turn on the blade server make sure that the blade server is the owner of the keyboard ...

Page 98: ...82 BladeCenter HS20 Type 7981 and 1884 Problem Determination and Service Guide ...

Page 99: ...your IBM product The documentation that comes with BladeCenter systems also describes the diagnostic tests that you can perform Most BladeCenter systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the documentation for the software Using the documentation Inf...

Page 100: ... support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service See http www ibm com planetwide for support telephone numbers or in the U S and Canada call 1 800 IBM SERV 1 800 426 7378 In the U S and C...

Page 101: ...NTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are perio...

Page 102: ...trademarks of Adaptec Inc in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other countries or both Red Hat the Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registered trademarks of Red Hat Inc in the United States and other countries Other company product or service names may be trademarks or service ma...

Page 103: ...t be recycled or discarded according to applicable local and national regulations IBM encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products Information on IBM product recycling offerings can...

Page 104: ...ue to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return program This product may contain a sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Rec...

Page 105: ... cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformité à la réglementation d Industrie Canada Cet appareil numérique de la classe A est conforme à la norme NMB 003 du Canada Aus...

Page 106: ...t Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement 90 BladeCenter HS20 Type 7981 and 1884 Problem Determination and Service Guide ...

Page 107: ...Configuration Setup Utility program 79 configuring your server 79 connectors battery 7 I O expansion card 7 memory 7 microprocessor 7 connectors continued SAS 7 system board 7 control panel buttons and LEDs 4 controller Ethernet 79 controller enumeration 80 D danger statements 2 deassertion event BMC log 17 diagnostic error codes 43 programs overview 41 programs starting 41 test log viewing 43 tex...

Page 108: ...ht path diagnostics LEDs 40 light path diagnostics panel 8 light path LED locations 38 logs BMC system event 16 Management module event 16 LS20 Type 8850 non NEBS ETSI environment specifications 3 M memory specifications 3 memory module installing 64 removing 63 specifications 3 supported 3 memory problems 30 messages diagnostic 41 microprocessor heat sink 76 install guidelines 74 problems 30 remo...

Page 109: ...s 37 service calling for 50 small form factor expansion card installing 66 removing 66 software problems 37 specifications LS20 in a non NEBS ETSI environment 3 standard form factor expansion card removing 67 standardl form factor expansion card removing 69 starting the blade server 6 statements and notices 2 stopping the blade server 6 system board connectors 7 jumpers 7 system board continued LE...

Page 110: ...94 BladeCenter HS20 Type 7981 and 1884 Problem Determination and Service Guide ...

Page 111: ......

Page 112: ... Part Number 31R1716 Printed in USA 1P P N 31R1716 ...

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