v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7981
and
1884,”
on
page
53
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
blade
server
does
not
turn
off.
1.
Verify
whether
you
are
using
an
Advanced
Configuration
and
Power
Interface
(ACPI)
or
non-ACPI
operating
system.
If
you
are
using
a
non-ACPI
operating
system,
complete
the
following
steps:
a.
Press
Ctrl+Alt+Delete.
b.
Turn
off
the
blade
server
by
pressing
the
power-control
button
for
4
seconds.
c.
If
the
blade
server
fails
during
POST
and
the
power-control
button
does
not
work,
remove
the
blade
server
from
the
bay
and
reseat
it.
2.
If
the
problem
remains
or
if
you
are
using
an
ACPI-aware
operating
system,
complete
the
following
steps:
a.
Check
the
power-management
policies
in
the
operating
system
for
the
blade
server.
b.
Suspect
the
system
board.
ServerGuide
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7981
and
1884,”
on
page
53
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
ServerGuide
™
Setup
and
Installation
CD
will
not
start.
1.
Make
sure
that
the
CD
or
DVD
drive
is
associated
with
the
blade
server
that
you
are
configuring.
2.
Make
sure
that
the
blade
server
supports
the
ServerGuide
program.
3.
If
the
startup
(boot)
sequence
settings
have
been
changed,
make
sure
that
the
CD
or
DVD
drive
is
first
in
the
startup
sequence.
The
operating-system
installation
program
continuously
loops.
Make
more
space
available
on
the
hard
disk.
The
ServerGuide
program
will
not
start
the
operating-system
CD.
Make
sure
that
the
operating-system
CD
is
supported
by
the
ServerGuide
program.
See
the
ServerGuide
Setup
and
Installation
CD
label
for
a
list
of
supported
operating-system
versions.
The
operating
system
cannot
be
installed;
the
option
is
not
available.
Make
sure
that
the
blade
server
supports
the
operating
system.
If
it
does,
either
no
logical
drive
is
defined
(SAS
RAID
servers),
or
the
ServerGuide
System
Partition
is
not
present.
Run
the
ServerGuide
program
and
make
sure
that
setup
is
complete.
36
BladeCenter
HS20
Type
7981
and
1884:
Problem
Determination
and
Service
Guide
Summary of Contents for eServer BladeCenter HS20 Type 8832
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