IBM 88643RU - System x3850 - 8864 Service Manual Download Page 1

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IBM

System

x3850

Type

8864

Problem

Determination

and

Service

Guide

Summary of Contents for 88643RU - System x3850 - 8864

Page 1: ...IBM System x3850 Type 8864 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...IBM System x3850 Type 8864 Problem Determination and Service Guide...

Page 4: ...eral information in Appendix B Notices on page 163 15th Edition July 2007 Copyright International Business Machines Corporation 2006 All rights reserved US Government Users Restricted Rights Use dupli...

Page 5: ...rverGuide Setup and Installation CD 14 Using the Configuration Setup Utility program 14 Installing and using the baseboard management controller utility programs 19 Using the SAS SATA Configuration Ut...

Page 6: ...problems 93 Microprocessor problems 94 Monitor problems 94 Optional device problems 97 Power problems 98 Serial port problems 99 ServerGuide problems 100 Software problems 100 Universal Serial Bus US...

Page 7: ...cycling and disposal 165 Battery return program 166 Electronic emission notices 167 Federal Communications Commission FCC statement 167 Industry Canada Class A emission compliance statement 167 Austra...

Page 8: ...vi IBM System x3850 Type 8864 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...exterior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire...

Page 11: ...n the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical cir...

Page 12: ...formation document For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all cau...

Page 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 14: ...CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could re...

Page 15: ...ower control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove a...

Page 16: ...levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technicia...

Page 17: ...devices v User s Guide This document is in Portable Document Format PDF on the IBM System x Documentation CD It provides general information about the server including information about features and h...

Page 18: ...afety Information document which is on the IBM System x Documentation CD Each statement is numbered for reference to the corresponding statement in the Safety Information document The following notice...

Page 19: ...vice is 4 45 cm 1 75 inches tall Integrated functions v Baseboard management controller v IBM EXA 32 Chipset with integrated memory and I O controller v Service processor support for Remote Supervisor...

Page 20: ...ive is in use Operator information panel This panel contains controls and LEDs The following illustration shows the controls and LEDs on the operator information panel Power control button Power on LE...

Page 21: ...solate the error v Locator LED When this LED is lit it has been lit remotely by the system administrator to aid in visually locating the server v Hard disk drive activity LED When this LED is flashing...

Page 22: ...this LED is lit it indicates that there is an active connection on the Ethernet port USB 2 connector Connect a USB device to this connector System serial connector Connect a 9 pin serial device to thi...

Page 23: ...Ethernet 2 connector When this LED flashes it indicates that there is activity between the server and the network Gigabit Ethernet 2 connector Use this connector to connect the server to a network Gig...

Page 24: ...p when you connect the server to ac power Power on password J9 The default position is pins 1 and 2 Change the position of this jumper to pins 2 and 3 to bypass the power on password check Changing th...

Page 25: ...d LEDs The following illustration shows the LEDs on the memory card DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED Light path diagnostics button Light path diagnostics button powe...

Page 26: ...ssor 1 error LED Microprocessor 1 socket Microprocessor 2 socket Fan 4 Fan 8 Fan 3 Fan 7 Fan 6 Fan 2 Fan 5 Fan 1 Memory card 1 Memory card 2 Memory card 3 Memory card 4 Light path diagnostics button 1...

Page 27: ...ion LEDs PCI power LEDs Power good LED SAS backplane connectors The following illustration shows the connectors on the SAS backplane Front of SAS backplane Back of SAS backplane SAS hard disk drive co...

Page 28: ...12 IBM System x3850 Type 8864 Problem Determination and Service Guide...

Page 29: ...he pre existing firmware from a diskette or CD image v BIOS code and the diagnostics programs are stored in ROM on the microprocessor board v BMC firmware is stored in ROM on the baseboard management...

Page 30: ...ion programs f Start the operating system installation You will need your operating system CD Using the Configuration Setup Utility program Use the Configuration Setup Utility program to v View config...

Page 31: ...stem Card Data Select this choice to view vital product data VPD for some server components v Devices and I O Ports Select this choice to view or change assignments for devices and input output I O po...

Page 32: ...If the server has Wake on LAN hardware and software and the operating system supports Wake on LAN functions you can specify a startup sequence for the Wake on LAN functions If you enable the boot fai...

Page 33: ...POST watchdog timeout value 5 minutes is the default setting System BMC Serial Port Sharing Enable or disable the system BMC serial port sharing Enable is the default setting BMC Serial Port Access Mo...

Page 34: ...e system startup but you must type the administrator password to access the Configuration Setup Utility menu If you set a power on password for a user and an administrator password for a system admini...

Page 35: ...ter you reset the password turn off the server again and move the jumper back to pins 1 and 2 The power on password override switch does not affect the administrator password Administrator password If...

Page 36: ...password has been set you are prompted to type the password 3 Follow the instructions on the screen to configure the controller settings Go to http www ibm com servers eserver support xseries index h...

Page 37: ...ctions on the screen to change the settings of the selected items then press Enter Using the ServeRAID configuration programs A ServeRAID controller enables you to configure multiple physical hard dis...

Page 38: ...22 IBM System x3850 Type 8864 Problem Determination and Service Guide...

Page 39: ...ated parts listing on the Web complete the following steps 1 Go to http www ibm com servers eserver support xseries index html 2 From the Hardware list select System x3850 and click Go 3 Click the Ins...

Page 40: ...n 92 mm all models 39M2694 9 Carrier LP media all models 42D3936 10 CD drive 8 24X primary all models 39M3541 10 CD drive 8 24X alternate all models 39M3563 10 CD drive 24X optional 26K5427 10 CD driv...

Page 41: ...hol wipe Canada 41Y8746 Alcohol wipe Brazil Mexico 41Y8747 Alcohol wipe Taiwan Japan 41Y8748 Alcohol wipe China Malaysia 41Y8749 Alcohol wipe Australia UK 41Y8750 Alcohol wipe Korea 41Y8751 Alcohol wi...

Page 42: ...boratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT...

Page 43: ...ine Upper Volta Uzbekistan Vanuatu Vietnam Wallis and Futuna Yugoslavia Federal Republic of Zaire 13F9997 Denmark 14F0015 Bangladesh Lesotho Macao Maldives Namibia Nepal Pakistan Samoa South Africa Sr...

Page 44: ...s Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama...

Page 45: ...function at maximum levels of performance To download firmware updates for your server go to http www ibm com servers eserver support xseries index html select System x3850 from the Hardware list clic...

Page 46: ...er serverproven compat us System reliability guidelines To help ensure proper cooling and system reliability make sure that v Each of the drive bays has a drive or a filler panel and electromagnetic c...

Page 47: ...ctrostatic discharge wrist strap if one is available Always use an electrostatic discharge wrist strap or other grounding system when working inside the server with the power on v Handle the device ca...

Page 48: ...Lift the bezel up to release the tabs at the bottom edge of the bezel Tier 1 CRU information Installation of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will b...

Page 49: ...upplied with the replacement battery 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables necessary to replace the device 3 Remove the server cover 4 Rem...

Page 50: ...device 3 Remove the top cover and bezel see Removing the cover and bezel on page 31 4 Pull the blue retention latch forward and pull the DVD drive out of the server To install a DVD drive compete the...

Page 51: ...trap or other grounding system when working inside the server with the power on 2 Remove the top cover see Removing the cover and bezel on page 31 Attention To ensure proper system cooling do not leav...

Page 52: ...lowing label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a...

Page 53: ...over and bezel on page 31 Attention To ensure proper system cooling do not leave the top cover off the server for more than 2 minutes 3 Disconnect the power cord from the connector on the back of the...

Page 54: ...DIMMs on a memory card be sure to install them in pairs All the DIMM pairs on each memory card must be the same size and type v You do not have to save new configuration information to the BIOS when i...

Page 55: ...is detected light path diagnostics will light the system error LED on the front of the server indicating that there is a problem and guide you to the defective DIMM When this occurs first identify the...

Page 56: ...DIMM with the least number of reported memory errors through Memory scrubbing which is enabled with memory mirroring If memory scrubbing determines that a DIMM is damaged beyond use read and write op...

Page 57: ...facing up c Install memory DIMMs in the memory card see Installing memory modules on page 42 5 Remove the memory card from the server a Make sure that the retention levers on the edge of the memory ca...

Page 58: ...memory card so that the connector aligns with the connector on the microprocessor board b Insert the memory card into the memory card connector c Press the memory card into the connector and close the...

Page 59: ...rs facing up Attention To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open and close the clips gently 5 Open the retaining clip on each end of the DIMM connector 6 Touch th...

Page 60: ...nto the connector and close the retention levers 12 Reconnect external cables and power cords Hot swapping a memory module To hot swap memory modules complete the following steps 1 Read the safety inf...

Page 61: ...To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open and close the clips gently 5 Open the retaining clip on each end of the DIMM connector and remove the DIMM or DIMMs to...

Page 62: ...ot add memory modules and memory cards complete the following steps 1 Read the safety information that begins on page vii and Handling static sensitive devices on page 31 Attention Static electricity...

Page 63: ...press the other end into the connector The retaining clips snap into the locked position when the DIMM is seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM ha...

Page 64: ...ress the blue release button above the front panel assembly and pull the assembly out of the server approximately one inch 25 mm 6 Press the blue release lever on the operator information panel assemb...

Page 65: ...connectors and jumpers on page 8 for the location and description of each jumper block Replacing the I O board To remove the I O board complete the following steps A C D C 1 Read the safety informatio...

Page 66: ...nd power cords PCI adapter guide To remove the PCI adapter guide complete the following steps Latch mechanism Quarter turn fasteners 1 Read the safety information that begins on page vii and Handling...

Page 67: ...lace and turn the quarter turn fasteners to secure the guide 3 Reconnect the cables that pass through the PCI adapter guide and route the cables through the routing feature of the guide 4 Install the...

Page 68: ...will disengage from the chassis 7 Grasp the handle in the middle of the structure and rotate the structure up 2 allowing the structure to pivot at the chassis front 8 Lift the structure out of the se...

Page 69: ...SAS cables are connected and then disconnect the 2 SAS cables from the SAS backplane 6 Squeeze the two blue release tabs 7 Lift the SAS backplane out of the server slightly then disconnect the power c...

Page 70: ...ete the following steps 1 Guide the light path diagnostics ribbon cable through first and insert the assembly into the server through the front 2 Connect the DVD drive power cable and signal cable 3 C...

Page 71: ...UEP37B Baseboard management controller BMC code level Z2BT05D Complex programmable logic device CPLD firmware level HEUD18A Diagnostic program Diags code level ZUYT26A The server model number will cha...

Page 72: ...mory card on page 41 6 Lift the microprocessor tray release latch 7 Open the microprocessor tray levers Attention The microprocessor tray is heavy Pull the tray partially out of the server and then re...

Page 73: ...g a heat sink that was previously removed go to Thermal grease on page 58 for instructions on replacing the contaminated or missing thermal grease then return here and continue step 6 6 If necessary r...

Page 74: ...mplete the following steps 1 Place the heat sink on a clean work surface 2 Remove the cleaning pad from its package and unfold it completely 3 Use the cleaning pad to wipe the thermal grease from the...

Page 75: ...pters on a static protective surface Note You might find it helpful to note where each adapter is installed before removing the adapters 7 Disconnect the PCI switch card cable from the PCI board see P...

Page 76: ...card cable to the connector on the PCI board 9 Install the PCI adapter guide and the adapter dividers 10 Install the I O board 11 Install the power supplies and the power structure assembly 12 Replace...

Page 77: ...5 Reconnect the external cables and power cords Power backplane Complete the following steps to remove a power backplane 1 Read the safety information that begins on page vii and Handling static sens...

Page 78: ...ane in the server and secure the power backplane with screws 2 Install the power supply structure and the power supplies 3 Slide the microprocessor tray in the server and close the microprocessor tray...

Page 79: ...messages The diagnostic programs are stored in memory on the microprocessor tray These programs are the primary method of testing the major components of the server See Diagnostic programs messages an...

Page 80: ...placeable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Beep code Description Action 1 1 3 CMOS write re...

Page 81: ...r after each DIMM to identify the failed DIMM 3 Replace the components listed in step 1 one at a time in the order shown restarting the server each time 2 1 1 Secondary DMA register failed 1 Reseat th...

Page 82: ...ime in the order shown restarting the server each time a DIMM b Memory card c Trained service technician only Microprocessor tray d I O board 3 3 3 No operational memory in system Note Make sure you r...

Page 83: ...ing DIMMs a Remove all the DIMMs from the server b Beginning with the primary bank of DIMM connectors install one bank of DIMMs at a time in the server restarting the server each time untill the beep...

Page 84: ...ve microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1 then restart the server If no beep code occurs microprocessor 1 might have failed replace microprocessor 1 3 Repl...

Page 85: ...hnician only Microprocessor tray b I O board No beep symptoms v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Part...

Page 86: ...codes and messages that were generated during POST The BMC log and the system error log contain messages that were generated during POST and all system status messages from the service processor 70 I...

Page 87: ...C log are abbreviated v Viewing the BMC log through the web interface of the optional Remote Supervisor Adapter II SlimLine allows all messages to be translated The following illustration shows an exa...

Page 88: ...ms see Running the on board diagnostic programs on page 111 To view the BMC log complete the following steps 1 If the server is running turn off the server and all attached devices 2 Turn on all attac...

Page 89: ...vice technician only Replace the microprocessor tray 5 Replace the I O board 151 Real time clock error 1 Reseat the following components a Battery b I O board 2 Clear CMOS See I O board internal conne...

Page 90: ...a time in the order shown restarting the server each time 175 Bad EEPROM CRC 1 1 Restart the server 2 Update the BMC firmware see Updating the firmware on page 13 3 Reseat the microprocessor tray 4 T...

Page 91: ...cessor tray 4 Trained service technician only Replace the microprocessor tray 189 An attempt was made to access the server with an incorrect password Restart the server and enter the administrator pas...

Page 92: ...chnician only Replace the microprocessor tray 1601 Systems management adapter communication error 1 Make sure that the Remote Supervisor Adapter II SlimLine is installed correctly 2 Update the Remote...

Page 93: ...me 178x Fixed disk error 1 Reseat the hard disk drive cables 2 Replace the hard disk drive cables 3 Run the hard disk drive diagnostic tests 4 Reseat the following components a Optional ServeRAID 8i a...

Page 94: ...board 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time 8603 Pointing device error 1 Reseat the following components a Pointing device b I O bo...

Page 95: ...ach time a Trained service technician only Microprocessor 1 b Trained service technician only Microprocessor tray 00019502 Processor 2 is not functioning check processor LEDs 1 Reseat the following co...

Page 96: ...starting the server each time a VRM 4 b Trained service technician only Microprocessor 4 c Trained service technician only Microprocessor tray 00019701 Processor 1 failed BIST 1 Reseat the following c...

Page 97: ...or 4 failed BIST 1 Reseat the following components a Trained service technician only Microprocessor 4 b VRM4 c Microprocessor tray 2 Replace the following components one at a time in the order shown r...

Page 98: ...n only PCI board 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time 00180400 No more memory below 1 MB for a PCI adapter 1 Reseat the following...

Page 99: ...ing adapter b Trained service technician only PCI board 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time 00181000 PCI error 1 Remove the adapt...

Page 100: ...that all microprocessors have the same cache size see Configuration Setup Utility menu choices on page 15 2 Update the BIOS code again see Updating the firmware on page 13 3 Trained service technicia...

Page 101: ...e Configuration Setup Utility menu choices on page 15 2 Update the BIOS code again see Updating the firmware on page 13 3 Trained service technician only Reseat microprocessor 2 4 Trained service tech...

Page 102: ...llowing components a Hard disk drive b SAS hard disk drive backplane and cables c DVD drive and cables d I O board 4 Replace the components listed in step 3 one at a time in the order shown restarting...

Page 103: ...o attached to another server or unidentifiable device One or more servers are located near the failing server Important If the server is part of a shared hard disk drive cluster run one test at a time...

Page 104: ...hey do not provide error codes or suggested replacement parts The checkpoint display will indicate where the server has stopped without waiting for the video to initialize at each startup during probl...

Page 105: ...nts listed in step 3 one at a time in the order shown restarting the server each time A CD or DVD is not working correctly 1 Clean the CD or DVD 2 Run the CD or DVD drive diagnostic programs 3 Check t...

Page 106: ...the drive that you removed with a new one A hard disk drive was not detected while the operating system was being started Reseat all hard disk drives and cables then run the hard disk drive diagnosti...

Page 107: ...ed to the server and the keyboard and mouse cables are not reversed v The server and the monitor are turned on 3 Reseat the following components a Keyboard b I O board 4 Replace the components listed...

Page 108: ...eyboard and mouse cables are not reversed v The server and the monitor are turned on 3 Reseat the following components a Keyboard b I O board 4 Replace the components listed in step 3 one at a time in...

Page 109: ...correctly v You have installed the correct type of memory v All banks of memory are enabled The server might have automatically disabled a memory bank when it detected a problem or a memory bank might...

Page 110: ...or 1 and install microprocessor 2 in the connector for microprocessor 1 then restart the server If no beep code occurs microprocessor 1 might have failed replace the microprocessor 6 Trained service t...

Page 111: ...orrect port on the rear of the server thus bypassing the KVM switch 2 Make sure that v The server is powered on If there is no power to the server see Power problems on page 98 v The monitor cables ar...

Page 112: ...f the monitor self tests show the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other mo...

Page 113: ...y or any other device is changed you must update the configuration 2 Reseat the device that you just installed 3 Replace the device that you just installed An IBM optional device that used to work doe...

Page 114: ...connectors and jumpers on page 8 if the server turns on reseat the operator information panel If the problem persists replace the operator information panel 2 Make sure that the reset button is worki...

Page 115: ...s on page 156 Serial port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8864 on page...

Page 116: ...stallation CD label for a list of supported operating system versions The operating system cannot be installed the option is not available Make sure that the server supports the operating system If it...

Page 117: ...on page 94 Light path diagnostics Light path diagnostics provides a path that you can follow to help you identify the source of an error The server must be connected to a power source for the LEDs ins...

Page 118: ...s This will turn off the information LED and LOG LED if all conditions are resolved v If the system error LED is lit it indicates that an error has occurred go to step 2 The following illustration sho...

Page 119: ...Ds and connectors on the microprocessor tray Microprocessor 4 VRM connector Microprocessor 3 VRM connector Microprocessor card error LED Microprocessor 4 socket Microprocessor 3 socket Microprocessor...

Page 120: ...nt power to power the system The NON RED and LOG LEDs might also be lit 1 Add an optional power supply if only one power supply is installed 2 Use 220 VAC input power 3 Reseat the following components...

Page 121: ...only Failing microprocessor b Microprocessor tray 4 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Failing micropr...

Page 122: ...re enabling the memory each time a Memory card b DIMM c Trained service technician only Microprocessor tray NMI A hardware error has been reported to the operating system Note The PCI or MEM LED migh...

Page 123: ...ated a fault 1 See the BMC log or the system error log see Error logs on page 70 2 Reseat the following components a RAID adapter b Hard disk drives c I O board 3 Replace the components listed in step...

Page 124: ...ard assembly 2 Trained service technician only Replace the PCI board assembly CPU BRD The microprocessor tray has failed 1 Reseat the microprocessor tray 2 Trained service technician only Replace the...

Page 125: ...server to turn on v One microprocessor v Two 1 GB DIMMs on the memory card v One power supply v Power backplane v Power cord v I O board v PCI board assembly A C D C Power supply 1 PS1 DC power LED g...

Page 126: ...ne power supply at a time 3 Trained service technician only Replace the power backplane Lit Lit Flashing System power on problem 1 View the system error log see Error logs on page 70 2 Press the power...

Page 127: ...s When this occurs correct the cause of the first message or error code The other messages and error codes usually will not occur the next time you run the test For help with the diagnostic programs p...

Page 128: ...screen and then select View Test Log The test log data is maintained only while you are running the diagnostic programs When you exit from the diagnostic programs the test log is cleared To save the t...

Page 129: ...ke sure you re enable the memory in the Configuration Setup Utility program See Memory problems on page 93 3 Reinstall and if necessary update the BIOS code on the server then rerun the test see Updat...

Page 130: ...in 2 Remove all USB devices and run the test again 3 Reseat the I O board 4 Replace the I O board 020 xxx 000 Failed PCI Interface test 1 Reseat the following components a Trained service technician o...

Page 131: ...y 030 265 001 Communication Error 1 Update the microcode for the Serial Attached SCSI SAS controller see Updating the firmware on page 13 2 Update the BIOS code see Updating the firmware on page 13 3...

Page 132: ...ge 13 3 Reseat the I O board 4 Replace the I O board 030 271 001 SRAM access error 1 Update the microcode for the Serial Attached SCSI SAS controller see Updating the firmware on page 13 2 Update the...

Page 133: ...n the order shown restarting the server each time 035 253 0nn ServeRAID controller 0nn initialization failure 0nn the controller number 1 The ServeRAID controller might not be configured correctly See...

Page 134: ...AM test error 1 Update the RAID controller firmware see Updating the firmware on page 13 2 Reseat and if necessary replace the RAID controller 035 269 0nn Adapter Cache test error 1 Update the RAID co...

Page 135: ...seat and if necessary replace the RAID controller 035 280 001 Adapter Drive test error Replace the attached drive 035 281 001 Adapter Drive error Replace the attached drive 035 282 001 Adapter Paramet...

Page 136: ...order shown restarting the server each time a Trained service technician only Microprocessor nn b Trained service technician only Microprocessor tray 155 xxx xxx Failed Active Memory latch test Note...

Page 137: ...ith ASM It may be busy Run the test again 1 Update the firmware BIOS service processor and diagnostics see Updating the firmware on page 13 2 Run the diagnostic test again 3 Correct other error condit...

Page 138: ...166 201 002 ISMP indicates I2C errors on bus I Reseat and if necessary replace the I O board 166 201 003 ISMP indicates I2C errors on bus C 1 Reseat the following components a Microprocessor tray b I...

Page 139: ...Replace the following components one at a time in the order shown restarting the server each time a Memory card b I O board c Trained service technician only Microprocessor tray 166 201 008 ISMP indi...

Page 140: ...xxx flash ROM or RAM 1 Disconnect all server and option power cords from the server wait 30 seconds reconnect the power cords and retry 2 Update the BIOS code BMC service processor and diagnostics fir...

Page 141: ...ervice technician only Operator information panel b I O board c Trained service technician only Microprocessor tray 180 xxx 002 Failed diagnostics LED panel test 1 Reseat the following components a Tr...

Page 142: ...ice technician only Power supply structure c I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the server each time 180 xxx 008 Failed I O board LED test...

Page 143: ...nn APIC ID APIC ID physical mode Microprocessor 00 01 02 03 1 04 05 06 07 2 10 11 12 13 3 14 15 16 17 4 APIC ID logical mode Microprocessor 00 01 02 03 1 24 25 26 27 2 10 11 12 13 3 34 35 36 37 4 1 Re...

Page 144: ...r refers to the RAID logical array Reseat and if necessary replace hard disk drive 3 217 xxx 003 Failed BIOS fixed disk test Note If RAID is configured the fixed disk number refers to the RAID logical...

Page 145: ...Solving Ethernet controller problems on page 155 2 Check for any loose connections between the loopback plug and the Ethernet connector Recovering from a BIOS update failure If the BIOS code in the s...

Page 146: ...1 Type 1 and press Enter to continue Attention Do not restart or power off the server until the update is completed 12 When the update is completed turn off the server 13 Remove ac power from the serv...

Page 147: ...tray 3 Trained service technician only Replace the PCI board 1 5V Power Good Fault 1 Reseat the I O board 2 Reseat the microprocessor tray 3 Trained service technician only Replace the PCI board 1 8V...

Page 148: ...Replace the PCI board 5V Power Good Fault Disconnect the monitor and all USB devices from the server then 1 Reseat the I O board 2 Reseat the microprocessor tray 3 Trained service technician only Rep...

Page 149: ...in the order shown restarting the server each time a Memory cards 1 and 2 b Trained service technician only Power backplane c Trained service technician only Microprocessor tray 12V Planar Fault 1 Re...

Page 150: ...heat sink CPU non recoverable over temperature fault 1 Make sure that the fans have good airflow and are not obstructed 2 Trained service technician only Reseat the microprocessor heat sink CPU mismat...

Page 151: ...k drive X and restart the server Hostname set to value by user USERID Information only Hot plug card is not plugged in 1 Make sure that the PCI cables are correctly connected 2 Reseat the failing hot...

Page 152: ...4 Check the integrity of the installed operating system 5 Reinstall the operating system with the applicable device drivers Machine check asserted SPINT North Bridge Information only Just an indicatio...

Page 153: ...microprocessor board Machine check asserted for Card or Link SPINT System PCI Card Super I O Card 1 Reseat the Super I O board 2 Replace the Super I O board 3 Replace the PCI board Machine check asser...

Page 154: ...red 1 Reconfigure the O S watchdog timer to be a higher value 2 Reinstall the Remote Supervisor Adapter II SlimLine device driver for the operating system 3 Disable the O S watchdog 4 Check the integr...

Page 155: ...e Power Supply X AC Power Removed 1 Connect the ac power cord to power supply X 2 Replace power supply X Power Supply X Current Fault 1 Power supply 2 Power backplane Power Supply X DC Good Fault 1 If...

Page 156: ...processor tray 2 Trained service technician only Reseat the microprocessors 3 Reseat the microprocessor VRMs if present 4 Trained service technician only Replace the microprocessor tray Remote Login S...

Page 157: ...s that consume an extraordinary amount of power 3 Replace the power backplane System Boot Failed 1 Check the POST BIOS boot checkpoint indicator and see the applicable documentation 2 Make sure that t...

Page 158: ...Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8864 on page 23 to determine which components ar...

Page 159: ...he Configuration Setup Utility program and enable the DIMM POST reporting memory event DIMM Disabled Failed ECC Test Chassis Number X Memory Card Y Memory DIMM Z 1 Reseat the DIMM 2 If the DIMM was di...

Page 160: ...I board Received target parity error on PCI primary Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a...

Page 161: ...UUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board Split completion discard...

Page 162: ...I PCI bridge secondary Received target parity error Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a...

Page 163: ...DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board PCI PCI bridge secondary Spli...

Page 164: ...atus 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board PCI Bus Data Pari...

Page 165: ...replace the PCI board PCI Bus Parity error in DMA read data buffer Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the fol...

Page 166: ...slot number is 0 replace the PCI board PCI Bus SERR Detected Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the followin...

Page 167: ...PCI board PCI Bus Internal RAM error on MMIO Store Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a R...

Page 168: ...CI board PCI Bus Bad command Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Re...

Page 169: ...umber is 0 replace the PCI board PCI Bus Invalid transaction PM DR Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the fol...

Page 170: ...run the Configuration Setup Utility program and enable the DIMM SMI handler reporting Processor Event Unrecoverable error Chassis Number X Processor ID Y Trained service technician only Replace the m...

Page 171: ...erating system documentation for information about Ethernet controllers and see the Ethernet controller device driver readme file Make sure that the latest device drivers are installed If the problem...

Page 172: ...the BIOS code is damaged see Recovering from a BIOS update failure on page 129 Damaged memory card connector pins or improperly installed memory cards can prevent the server from starting or might ca...

Page 173: ...If possible have this information available when requesting assistance from Service Support and Engineering functions v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom...

Page 174: ...ilure repeatable Has the current server configuration ever worked What changes if any were made before it failed Is this the original reported failure or has this failure been reported before v Diagno...

Page 175: ...v Diagnostic program type and version level v Configuration option settings v Operating system control file setup Chapter 5 Diagnostics 159...

Page 176: ...160 IBM System x3850 Type 8864 Problem Determination and Service Guide...

Page 177: ...new device drivers or to submit a request for information You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in...

Page 178: ...oducts For more information about Support Line and other IBM services see http www ibm com services or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IB...

Page 179: ...LUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain...

Page 180: ...Red Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock sp...

Page 181: ...found on IBM s Internet site at http www ibm com ibm environment products prp shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IB...

Page 182: ...effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return...

Page 183: ...nd grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and co...

Page 184: ...to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial envi...

Page 185: ...ernet 7 IXA RS485 7 keyboard 6 mouse 6 power supply 6 SP Ethernet 10 100 6 SP serial 6 system serial 6 USB 1 6 USB 2 6 USB front 4 video 6 connectors 6 cover removing 31 CPU BRD LED 108 CPU LED 105 CR...

Page 186: ...167 features 3 field replaceable units FRUs 24 firmware updating 13 front USB connector 4 front panel assembly replacing 54 FRUs replacing front panel assembly 54 microprocessor 54 microprocessor boar...

Page 187: ...ry hot swap enabled LED 39 Memory mirroring 40 Memory mirroring enable 40 memory problems 93 Memory ProteXion 41 Memory scrubbing 40 messages diagnostic 110 service processor 131 microprocessor 3 orde...

Page 188: ...power backplane 61 replacing continued power supply 36 power supply structure 51 SAS backplane 53 reset button 101 S SAS activity LED 5 SAS backplane replacing 53 SAS SATA Configuration Utility progr...

Page 189: ...using continued ServerGuide 14 UpdateXpress program 13 utility Configuration Setup program using 14 V video connector 6 VRM LED 105 W weight 3 Index 173...

Page 190: ...174 IBM System x3850 Type 8864 Problem Determination and Service Guide...

Page 191: ......

Page 192: ...Part Number 31R1885 Printed in USA 1P P N 31R1885...

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