IBM eServer 330 xSeries, Installation Manual

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Chapter 5. Solving problems
39
Getting information, help, and service
If you need help, service, or technical assistance or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist you.
This section contains information about where to go for additional information about
IBM and IBM products, what to do if you experience a problem with your computer,
and whom to call for service should it be necessary.
A serial device does not
work. For more
information about the
serial port see the User’s
Reference on the IBM
xSeries Documentation
CD. Verify that:
1. The device is compatible with the server.
2. The serial port is enabled and is assigned a unique address.
3. Make sure that the device is not connected to the
management port C.
Note: The management C connector is the same as a
serial port connector, but it is used only by the
integrated ASM processor and is not available for
use by the operating system. This port does not
appear in the Configuration/Setup Utility program
menus; it can be configured using IBM Director.
If the problem persists, call for service.
Software problem Suggested action
Suspected software
problem. To determine if problems are caused by the software, verify that:
1. Your server has the minimum memory requirements needed
to use the software. For memory requirements, refer to the
information that comes with the software.
Note: If you have just installed an adapter or memory, you
might have a memory address conflict.
2. The software is designed to operate on your server.
3. Other software works on your server.
4. The software that you are using works on another system.
If you received any error messages when using the software
program, refer to the information that comes with the software for a
description of the messages and solutions to the problem.
If the problem persists, contact your place of purchase.
Universal Serial Bus
(USB) port problems
Suggested action
A USB device does not
work. Verify that:
1. You are not trying to use a USB device during POST if you
have a standard (non-USB) keyboard attached to the
keyboard port.
Note: If a standard (non-USB) keyboard is attached to the
keyboard port, then the USB is disabled and no USB
device will work during POST.
2. The correct USB device driver is installed.
3. Your operating system supports USB devices.
If the problem persists, call for service.
Option problems Suggested action