IBM 8647 - Eserver xSeries 225, Maintenance And Troubleshooting Manual

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If you have just added new software or a new option and your server is not
working, complete the following steps before using the error symptom charts:
1. Remove the software or device that you just added.
2. Run the diagnostic tests to determine if your server is running correctly.
3. Reinstall the new software or new device.
In the following table, if the entry in the FRU/action column is a suggested action,
perform that action; if it is the name of a component, reseat the component and
replace it if necessary. The most likely cause of the symptom is listed first.
Error Symptom FRU/Action
CD is not working properly.
1. Clean the CD.
2. Run CD-ROM diagnostics.
3. CD-ROM Drive.
CD-ROM drive tray is not working. (The
server must be powered-on)
1. Insert the end of a paper clip into the manual tray-release opening.
2. Run CD-ROM diagnostics.
3. CD-ROM Drive.
CD-ROM drive is not recognized .
1. Run Configuration/Setup, enable primary IDE channel.
2. Check cables and jumpers.
3. Check for correct device driver.
4. Run CD-ROM diagnostics.
5. CD-ROM Drive.
6. System Board.
Power switch does not work and reset
button does work.
1. Reseat connector.
2. Switch Card.
3. System Board.
Diskette drive in-use light stays on, or
the system bypasses the diskette drive,
or the diskette drive does not work
1. If there is a diskette in the drive, verify that:
a. The diskette drive is enabled in the Configuration/Setup utility
program.
b. The diskette is good and not damaged. (Try another diskette if
you have one.)
c. The diskette is inserted correctly in the drive.
d. The diskette contains the necessary files to start the server.
e. The software program is OK.
f. Cable is installed correctly (proper orientation).
2. Run Diskette Drive Diagnostics.
3. Cable.
4. Diskette Drive.
5. System Board.
Monitor problems (general). Some IBM
monitors have their own self-tests. If you
suspect a problem with the monitor, refer to
the information that comes with the monitor
for adjusting and testing instructions.
1. Monitor.
2. Run Video Diagnostics. If diagnostics pass, the problem may be a
video driver.
3. Display Adapter / System Board.
No video
1. Make sure correct machine is selected.
2. Make sure all cables are locked down.
Drives not recognized by the Fixed Disk
diagnostic.
(e.g. of 6 drives, the Fixed Disk
test only shows 3)
Remove the first drive that doesn’t show up and rerun the Fixed Disk
diagnostic. If the remaining drives then show up, replace the drive you
removed.
Chapter 6. Symptom-to-FRU index
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