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Last change 10/2018 E-P | Subject to technical modifications
3. Warranty
The warranty period for the system is 12 months, calculated from either the date of commissioning
by Hydrotec (UK) Ltd. or 15 months from the date of supply in the event that commissioning is not
included with the supply agreement, whichever is the shorter. The plant must be operated and
maintained in accordance with Hydrotec (UK) Ltd’s requirements. It is recommended that a service
contract is taken out for the unit.
Claims under warranty will only be accepted in the meaning of our General Conditions of Sale and
Supply subject to the following conditions:
-
The system is used and operated in accordance with information and instructions in the
operation and maintenance manual
-
The system is treated properly
-
Repair work is to be carried out exclusively by authorised specialists
-
Original spare parts or parts recommended by Hydrotec (UK) Ltd. shall be used
exclusively
-
No modifications are carried out on the system by users themselves
-
The stipulated operation parameters (pressures, flow volume) are maintained and a
water temperature of 30°C is not exceeded
-
Start-up of the system has been carried out by our service personnel
-
That after installation and longer standstill periods a chemical disinfection has been
effected
-
A yearly maintenance is carried out by our service personnel
Excluded from warranty claim are all parts subject to wear and tear such as:
- All moving parts, motors, seals, membranes, filter etc.
Warranty claims cannot be accepted in cases of:
- Operation and installation errors
- Faulty maintenance
- Deliberate damage or negligent handling
Any unauthorised modifications are not permitted for safety reasons. Original spare parts and
accessories are especially designed for the softener series HYDRO
ION®.
Original spare parts shall be used exclusively!
Important information for any queries and spare parts orders:
- Softener type (model number)
- Serial number
- Date of manufacture
