HydraMaster CTS 403 Flex, Owner'S Manual

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9-1: How to Order Parts
9 - How to Order Parts
This section describes how to obtain a proper diagnosis of any malfunctions, and how to
order warranty replacement parts or repairs as outlined in the following areas:
„
Warranty Parts Orders
„
Parts Orders
„
Emergencies
WARRANTY PARTS ORDERS
1. Call the local distributor where you purchased your equipment and ask for the
Service Department.
2. Have the following information ready:
a. Equipment Model
b. Date of Purchase
c. Hours on the Unit
d. Unit Serial Number
e. Description of Malfunction
3. Once it has been determined which parts are needed to correct the problem with
your truckmount, make arrangements with your distributor to either perform the
repairs or ship the parts to you.
We shall always endeavor to be fair in our evaluation of your warranty claim, and shall
provide you with a complete analysis of our findings.
HydraMaster warranty covers only defective materials and/or workmanship for the periods
listed. Diagnostic reimbursement is specifically excluded.
PARTS ORDERS
Call your local distributor. In most instances, they either stock or have access to parts
through a regional service center.
EMERGENCIES
If, for any reason, your distributor is unable to supply you with the necessary parts, they
may call us and arrange for expedited shipping.
HydraMaster sells parts only through authorized distributors and service centers.