Hunter Douglas Provenance Woven Wood Shades with PowerView Motorization, Installation Operation And Care

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OPERATION
18
Problem
The shade does not operate when the manual control button is pressed.
Solution
Unplug the power cable from the motor, then plug it back in. A green LED inside
the manual control button housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh.
Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or DC power supply is securely connected to the power cable and the cables are
not pinched or caught in the headrail or installation brackets.
Problem
The shade is not responding to the PowerView
™
remote.
Solution Important: A shade will not operate until it is joined to a group. See “Joining
a Shade to a Group” on page 15.
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted and are fresh. The
LEDs that backlight the remote should come on full bright when the
■
STOP
button is pressed.
Problem
The shade is operating slowly or does not raise or lower completely,
Solution
The batteries may be low in the battery wand, satellite battery pack, or C-size
battery wand. Check battery orientation or replace the batteries.
Check that the battery wand, satellite battery pack, or DC power supply is
securely connected to the power cable and the cables are not pinched or caught
in the headrail or installation brackets.
Shade limits may need to be reset. See “Basic Reset” on page 16.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when fully
raised.
Solution
Lower the shade completely to allow it to “self-correct” skewing.
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.