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19.44.4 What are differences between standard wakeup keywords
and customized wakeup keywords?

Standard wakeup keyword "Okay, EMY" is specially optimized by Huawei. This wakeup
keyword has a high success wakeup rate. You are recommended to use the standard wakeup
keyword.

Customized wakeup keywords make the speech awareness interesting, but have a lower
success wakeup rate. The success wakeup rate is also related to the customized wakeup
keywords.

19.44.5 Why can I wake up my phone while my friend can't?

Regardless of standard wakeup keywords or customized wakeup keywords, you need to
practice and make your phone more familiar with your voice, so as to provide you a better
wakeup experience. Therefore, your success wakeup rate is higher than others.

Your friends can practice the wakeup keywords using your phone to better use the speech
awareness function.

19.44.6 Why do I frequently fail the wakeup keyword practices?

The voice practice session is important to achieve a better speech awareness experience. The
more stringent of the voice practice, the higher the success speech awareness rate.

Try make the voice practices in a quiet environment. If your phone prompts for high input
volume, hold your phone at an angle of 45° and keep a 20-40 cm distance with your phone.

19.44.7 Why can't I wake up my phone using the microphone
when I wear a headset?

The speech awareness experience is closely associated with the performance and parameters
of the microphone. Because your phone doesn't learn that you are using the microphone of the
headset, it still collects the wakeup voice using the phone's microphone.

The Bluetooth headset also encounters such a problem.

19.44.8 Why can't I wake up my phone?

You can use the following methods to improve the success wakeup rate:



You are suggested to use the standard wakeup keyword type. If you use

Custom wakeup

keyword

, select the cadenced words with four or five syllables.



Try making the voice practices in a quiet environment using natural voice speed and
tone.



Environment noise affects the wakeup rate and identification rate.

19.44.9 Why is the success rate of finding my phone using voice
instruction too low?

The environment noise is large or the microphone's hole is blocked.

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Summary of Contents for GAR-UL00

Page 1: ...P8 FAQs GRA L09 GAR UL00 Author LMT Team Date March 2015 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ... and features described in this document may not be within the purchase scope or the usage scope Unless otherwise specified in the contract all statements information and recommendations in this document are provided AS IS without warranties guarantees or representations of any kind either express or implied The information in this document is subject to change without notice Every effort has been...

Page 3: ...te V1 0 Fu Jing employee ID wx00276575 Liu Qiang employee ID 00163818 Zhang Ning employee ID 00256055 Completed the first draft 2015 04 16 V1 1 Fu Jing employee ID wx00276575 Liu Qiang employee ID 00163818 Updated the general FAQs 2015 07 07 ...

Page 4: ...ver Wi Fi 32 1 15 Why does the download task over a Wi Fi network stop after the screen turns off 33 1 16 Why can t my phone obtain an IP address 35 1 17 Why does the Wi Fi network speed become slow or the signal become poor 35 1 18 Can my phone be connected to an iPhone over Bluetooth 35 1 19 Why does the call using the Bluetooth headset have noise and intermittent problems 35 1 20 Why doesn t th...

Page 5: ... 42 1 49 How can I connect my phone to a smart BLE device 42 1 50 Why do Bluetooth calls have the intermittent noise and echo problems 42 1 51 Why can t the Bluetooth headset display its battery level 43 1 52 What is Wi Fi 43 1 53 How can I enable disable Wi Fi 43 1 54 Under what circumstances will Wi Fi enable disable Wi Fi 43 1 55 When Wi Fi is enabled why do I receive a prompt stating Network w...

Page 6: ...ather case 53 3 6 How do I change the clock style 53 4 Camera music and video 54 4 1 Why is the DTS effect not obvious 54 4 2 Why can t I view photos I have taken before after I open the camera by double pressing the volume down button 54 4 3 Can I disable the shutter sound for snapshots 54 4 4 How do I enable the snapshot function 54 4 5 Why can I only view the current photo after I have set the ...

Page 7: ...o 61 4 40 Why is the photo of a night scene still dark even after I turn on flash 61 4 41 Why is the viewfinder red when I cover the camera with my hand 61 4 42 Why is the photo taken with flash on blurred 61 4 43 Why do the photos I take with flash on have red eyes or bright spots 62 4 44 Why can t I find the photos I take after I set the default storage location for photos to the external microS...

Page 8: ... audio control of my camera function properly 70 4 81 Why doesn t the photo file name contain pdf after I saved it in PDF format 70 4 82 Why can t I view the screenshots but only photos I have taken when I set Gallery in timeline mode 70 4 83 Why do photos still rotate after I disable the auto rotate function 70 4 84 Why are there no sounds when I play videos in MKV format 72 4 85 How do I set the...

Page 9: ... Light painting 79 4 123 How do I switch between the four modes of Light painting 79 4 124 Why are the photos I take using Light painting in hand held mode are blurred 80 4 125 How do I achieve good photos using Light graffiti mode of Light painting 80 4 126 How do I take good photos using Tail light trails mode of Light painting 81 4 127 How do I achieve good photos using Silky water mode of Ligh...

Page 10: ...gital zoom mode 90 4 158 Why is the photo quality affected if I stop shooting early in Super night mode 90 4 159 Can I edit the watermarks in watermark mode 91 4 160 How can I use Light painting 91 4 161 What can I do if the photos taken using Light painting are the same as those taken in normal mode 91 4 162 How do I use my camera to scan a QR code 91 4 163 What are the special functions of Perfe...

Page 11: ...flash when using digital zoom 104 4 200 Why is the OIS not very effective 104 4 201 Why are colors in photos taken by my phone so vivid 104 4 202 How do I know if the noise reduction headset has charging problems 105 4 203 Can I change the subject of a Perfect Selfie shot 105 4 204 Why does the audio stutter when I am playing downloaded music on my phone 105 4 205 Why do flashing vertical lines ap...

Page 12: ... contact photo 112 5 30 How many contacts can the phone save 112 5 31 Why can t I make a call when my phone shows I have 4G signal 112 5 32 Where are the call recordings saved 113 5 33 How do I switch between calls or merge two calls to have a conference call 113 5 34 What will my phone display when one card is being used for a call and the other receives a call 113 5 35 How do I view call logs 11...

Page 13: ...alls 121 5 76 Why can t I receive calls even when the signal strength is strong 121 5 77 Why does my phone end a call if I press the power button during the call 121 5 78 Why does my phone vibrate when I answer a call 121 5 79 Why are the imported contacts garbled 122 5 80 How do I check the time of a missed call 122 5 81 Why does the speaker receiver rear cover on my phone vibrate when I am makin...

Page 14: ...al storage 127 2 If you have an external microSD card you can touch USB storage in the drop down notification panel to use your computer to view photos on your phone 127 6 27 Why won t my car play music or videos when I connect my phone to a car with a USB cable 128 6 28 Why can t my phone connect to computers that run Windows 7 and 8 while in Manage files mode 128 6 29 How can I connect my phone ...

Page 15: ...ter surfaces of the SIM and microSD card trays and the surfaces of the aluminum decorations uneven 138 9 5 Why doesn t the SIM card slot have springs 138 9 6 Why are the two gaps on the two sides of the SIM card tray harsh 138 9 7 What can I do if the SIM or microSD card installation direction is hard to identify 138 9 8 Why does the SIM card tray shake 138 9 9 Why are there marks left on the cove...

Page 16: ...l using the Exchange 146 10 4 What can I do if I can t connect to the server when refreshing my emails 147 10 5 Why can t I send or receive SMSs 147 10 6 Why did my phone send a message to an unknown number 147 10 7 What can I do if an SMS receiving sending exception occurs after I installed a third party security app on my phone 147 10 8 What can I do if my phone doesn t prompt for new SMS recept...

Page 17: ...ve inserted a 2G 3G SIM card 162 11 2 Why is the signal bar showing no signal 162 11 3 Why can t I access the Internet when attempting to browse web pages or download files 162 11 4 Why can t I use mobile data services when roaming 163 11 5 Why is the Internet connection slow 163 11 6 Why is the signal strength weak when I place my phone on a metal surface or use a metal case 163 11 7 Why can t I ...

Page 18: ...B tethering 171 11 38 Why is the network speed slow when I use the Wi Fi connection 171 11 39 When I send files using Bluetooth why does the Wi Fi connection sometimes become unavailable 171 11 40 Why can t I access the Internet in ultra power saving mode 171 11 41 How can I access 4G 171 11 42 How do I disable the 4G network connection 172 11 43 Why does my phone have no 4G signal 172 11 44 Does ...

Page 19: ...s my screen turn off when I am using a third party application 181 12 19 Why does the screen turn off during a call 181 12 20 What can I do if the screen can t automatically rotate 181 12 21 What can I do if I forget the screen unlock pattern or password 182 12 22 Why is the touchscreen slow or unresponsive during normal use 182 12 23 How do I remove the camera shortcut button in the lower right c...

Page 20: ...wards or downwards on the lock screen 191 13 12 How do I exit Developer options 192 13 13 What can I do if my phone automatically sends messages in the background to query the data usage 193 13 14 Why does a blinking red frame appear on my screen 193 13 15 How do I set the remaining battery level to be displayed in percentage 193 13 16 Why can t I lock my screen during phone calls and isn t there ...

Page 21: ... 200 13 53 How do I enter developer options 201 13 54 How do I customize the shortcut switches in the notification panel 201 13 55 How do I view phone information such as the operating system version 201 13 56 How do I set an alarm 201 13 57 How do I set the flip to mute function 201 13 58 How do I add a Calendar widget to the home screen 201 13 59 How do I display the birthday in the calendar 202...

Page 22: ...tcut switches on the shortcut menu 212 13 95 Why is the notification panel always displayed when I flick down from the status bar 212 13 96 Why is the screen suddenly zoomed out and displayed near the lower left corner or lower right corner 212 13 97 How do I select multiple images to delete in Files 213 13 98 Why is the voice assistant automatically activated and why does it prompt for inputting ...

Page 23: ...onsive 219 13 131 Why are recent apps not displayed when I touch the Touchplus Recent key 219 13 132 Why is the Touchplus film slightly smaller than the phone screen 219 13 133 Why are there only a few switches in the shortcut menu 219 13 134 When I double touch the upper right Touchplus shortcut why does it sometimes not respond 219 14 System applications 221 14 1 What can I do if my phone repeat...

Page 24: ...ter I connect it to a computer 230 15 16 Can I use a charger of other brands to charge my phone 230 15 17 Will my battery s lifespan be affected if I play my phone while charging it 230 15 18 Why is my phone overheated 230 15 19 Why does my phone generate excessive heat even when I am not using it 232 For normal heat generation 232 For exceptional heat generation 232 Solutions to exceptional heat ...

Page 25: ...en 238 16 2 11 Why does the FM radio stop when I open the camera 238 16 2 12 Why can t my phone match the contact with the number in the SMS 238 16 2 13 Why doesn t my phone play SMS tones 238 16 2 14 Why can I read the multimedia messages only in slide mode 239 16 3 App interaction exceptions 239 16 3 1 Why can t I open pre installed apps such as Phone and Message on my phone 239 16 3 2 How do I ...

Page 26: ...e fail 246 18 2 What can I do if my phone fails to download the available update package 246 18 3 What can I do if the system update notification is still available after my phone has just been updated 246 18 4 Why does my phone display the parsing or installation package verification failure message after the update package installation fails 247 18 5 Can I back up my contacts groups 247 18 6 Wha...

Page 27: ...What is a smart cover 254 19 28 Why can t I mute an incoming call with a smart cover 254 19 29 How can I end a call in smart cover mode 254 19 30 How does my phone display multiple windows on the screen at the same time 254 19 31 How do I rapidly align the icons on the home screen 254 19 32 How do I adjust the font size of Notes 255 19 33 Can I change the temperature unit in the weather app to F 2...

Page 28: ... can t I wake up my phone using the microphone when I wear a headset 260 19 44 8 Why can t I wake up my phone 260 19 44 9 Why is the success rate of finding my phone using voice instruction too low 260 19 44 10 Why does my phone require me to register before using the speech awareness function 261 19 44 11 Can I use a more complex voice instruction for example music or navigation 261 19 44 12 Why ...

Page 29: ...t Huawei s official website and forums to search for solutions that are provided by other users 1 2 Why can t my phone automatically connect to the Bluetooth car kit after the Bluetooth car kit is enabled 1 Check whether the Bluetooth car kit supports automatic connection you can use another phone to check whether the phone can automatically connect to the Bluetooth car kit 2 If the Bluetooth car ...

Page 30: ...set has been connected to your phone If no reconnect your phone to the Bluetooth headset 1 4 What can I do if the voice is unclear when I make phone calls using a Bluetooth headset 1 Check the model of the Bluetooth headset 2 Check whether the Bluetooth device can be properly connected to other phones for phone calls If yes contact the relevant technical engineer to solve the problem 3 Make phone ...

Page 31: ...th settings screen You can t search for or connect to another Bluetooth BLE device Bluetooth wearable device with low power consumption in Settings To correctly use Bluetooth 4 0 BLE 1 Download the app corresponding to the BLE device from Huawei App Center and install the app on the phone 2 Open the app and search for the BLE device After the BLE device is located connect it 1 9 Why can t I enable...

Page 32: ... router after changing to a numerical password please restart your phone and try again The device is rejected by the network If you are on a home network try disabling the MAC address filter on your router Try restarting the router if you are still unable to connect If you are connecting to a public hotspot try making repeated attempts to connect If you still cannot connect then switch to another ...

Page 33: ...rns off Measures are taken to save power of the phone so that the download task is stopped when the screen turns off To continue the download task perform the following steps 1 Go to Settings Wireless networks Wi Fi Then touch Advanced settings 2 Touch Keep Wi Fi on during sleep ...

Page 34: ...3 Touch Always ...

Page 35: ... metallic protective cover blocks your phone s antenna signals Check the specifications of the router If the router supports 5 GHz Wi Fi place the router at a higher position Check whether other devices are transmitting massive data traffic for example using Huawei MediaQ to watch TV or using the laptop to download movies If yes properly arrange the network resources Use the SpeedTest or similar s...

Page 36: ...headsets in the market don t support music playback over Bluetooth 3 Connect the Bluetooth headset to another phone Check whether the same problem occurs You can also search for the solutions on the Internet 1 21 Why can t the Bluetooth car kit work after it is connected to my phone 1 Go to Settings Bluetooth In the available devices list check whether the Bluetooth headset has been connected to y...

Page 37: ...ot take your phone to an authorized Huawei service center to check the hardware 1 25 Why can my phone scan the Wi Fi hotspot only near the router You can restart your phone to check whether the problem can be solved If the problem persists use another phone to scan the hotspot If this phone can successfully scan the hotspot take your phone to an authorized Huawei service center to check the hardwa...

Page 38: ...re configured on the router for example MAC address filtering 2 If no protective measure is taken check the number of connected users on the router You can modify the Wi Fi password of the router to filter other unauthorized users 3 Restart your phone or the router 1 30 Why does my phone fail to connect to a home Wi Fi network 1 Restart your phone or the router 2 If the problem persists set a stat...

Page 39: ...other devices 3 If the problem persists restart your phone or the device serving as the hotspot 1 35 Why does the network speed become slow after my phone is connected to a Wi Fi hotspot 1 Check whether other devices are using the network at the same time for example using Huawei MediaQ to watch TV or using the laptop to download movies If yes properly arrange the network resources 2 Test the Wi F...

Page 40: ...ilable Turn on Wi Fi and the MAC address will be displayed 2 If the problem persists restart your phone 1 39 What can I do if mobile data services are disabled when I turn off Wi Fi Go to Settings Mobile networks Mobile data switch reminder and select Ask whether to resume mobile data 1 40 After I set my phone to disconnect from the Wi Fi network after the screen turns off why is it connected to t...

Page 41: ...n t detect a Bluetooth headset Solution Check that your headset is set to be visible entering the pairing mode The methods for setting different Bluetooth headsets to enter the pairing mode are not the same For details about the settings see the user guide of the headset or search for a solution on the Internet Generally when the red and blue indicators blink alternatively the headset enters the p...

Page 42: ...alance scale pedometer and smart wrist strap 1 49 How can I connect my phone to a smart BLE device Generally the BLE accessory manufacturers release related apps that are used together with the BLE accessories You can download and install the corresponding app Search the smart BLE device using the app and confirm the connection Then you can synchronize the data between the smart BLE device and the...

Page 43: ...mpts by selecting Do not remind again 1 53 How can I enable disable Wi Fi You can enable disable Wi Fi in EMUI 3 1 by going to Settings Wireless and Networks More Link Wi Fi 1 54 Under what circumstances will Wi Fi enable disable Wi Fi When you are connected to your home Wi Fi network Wi Fi will disable Wi Fi when your phone leaves the range of the cellular network tower nearest to your home When ...

Page 44: ...ernet If the signal strength of the Wi Fi network is weak a Poor Wi Fi connection message will be displayed prompting you to switch to a mobile data connection 1 58 Why does my phone automatically connect to another Wi Fi network When the quality of the Wi Fi connection is poor your phone will automatically connect to another known Wi Fi network with a stronger signal if available 1 59 Why does my...

Page 45: ...ooth list of the first phone When digit 2 is displayed in the lower right corner of the Bluetooth icon on the B2 the B2 is successfully connected to two phones After the phone is connected to the Bluetooth device open the Huawei Wear app and enter the main interface under the guidance Slide down on the main screen to synchronize the data for the first time After the synchronization is successful t...

Page 46: ...ecause the distance is too long a If the distance between the wrist band and both phones is restored within the specified range within 20 min the wrist band and the phones are automatically connected If one phone is connected to the wrist band but the other one is not within 3 min the second phone have 3 min to automatically connect to the wrist band If the second phone fails to connect to the wri...

Page 47: ...e side button The wrist band is not installed on the wrist strap Answering the call Press the side button to answer the incoming call Rejecting the call Press and hold the side button to reject the incoming call Ending the call Press the side button 1 66 What can I do with the missed call icon on my B2 On the screen shown in the following figure tab the phone icon at the bottom of the screen to ca...

Page 48: ... range is controlled within 80 cm to prevent others who take away your phone from directly unlocking the phone If the distance between the B2 and your phone is beyond this range unlocking failure occurs with a large probability Within this range if the B2 blocks signals the signal strength is affected and unlocking failure also occurs with a certain probability 1 70 How can I use the B2 to take ph...

Page 49: ...73 Can I use the TalkBand B1 with the P8 for fast unlock Yes 1 74 Why is the volume in WeChat so small when the P8 is connected to the TalkBand B2 The TalkBand B2 does not allow you to change the volume in WeChat Please disable Bluetooth between the P8 and the B2 when using the voice chat feature in WeChat this is a TalkBand issue and is not a problem with your phone 1 75 Why can t I answer calls ...

Page 50: ...l icon on the home screen and enable Wi Fi using the battery control icon The operation method is as follows Press and hold a blank area on the home screen to display a window touch Widgets and drag the Power Control icon to the home screen 1 78 Why can t my phone scan a certain hotspot but can scan other hotspots You can restart the router first If the phone still fails to scan the hotspot perfor...

Page 51: ...2 Skytone 2 1 Does my phone support Skytone No currently your phone does not support Skytone but you can keep an eye on your phone s new updates Huawei s official website or Huawei fans forum ...

Page 52: ... work in smart cover mode The phone combines feedback from the gestures and proximity sensor to increase the gesture detection accuracy However when in a smart cover the phone s proximity sensor is covered and cannot provide feedback This makes gesture recognition less accurate which could cause you to answer a call by accident Gestures are therefore disabled when the phone is in smart cover mode ...

Page 53: ...reen However you can enable the smart cover mode and try performing operations on the plastic sheet Note that the touchscreen may be not sensitive to your operations It is recommended that you use the officially customized leather case that can be purchased from Huawei s official website 3 6 How do I change the clock style Please check if smart cover mode is enabled Go to Settings All Smart assist...

Page 54: ...ection 4 3 Can I disable the shutter sound for snapshots Yes if you have turned off the shutter sound for normal photo shooting in Settings 4 4 How do I enable the snapshot function Consecutively press the volume down button twice when your screen is turned off or locked Make sure the interval between the two presses doesn t exceed 500 ms 0 5s 4 5 Why can I only view the current photo after I have...

Page 55: ...the Pictures folder in Gallery In Gallery photo previews are displayed which will be clearer after region decoding Therefore some photos with rich details may seem smeared when they are being refreshed 4 10 Why do I hear strange noises through the headset 1 After plugging in the headset rotate the connector to rub off any oxide that has built up in the headset jack 2 Please use a headset endorsed ...

Page 56: ... phone you can hear the sound of the auto focus motor 4 14 Why is the ringtone of an incoming call suddenly muted Go to Settings Motions and gestures Flip and check whether Mute incoming calls is enabled If so the ringtone of an incoming call will be muted if you flip your phone 4 15 How do I prevent my phone from charging the noise reduction headset 1 After the active noise reduction headset is i...

Page 57: ...l be output through the speaker that is the current noise which is a normal phenomenon 4 18 Why can t I play MPEG 4 videos Please try playing a different MPEG 4 file Your phone supports most MPEG 4 video formats but may not be able to play videos if the file is corrupted or an obscure codec is used It is recommended that you record an MPEG 4 video with your phone and try to play it back If the vid...

Page 58: ...hird party applications may occasionally block your phone s audio channel so other applications fail to normally play sound such as incoming call ringtones Close the third party application in question that is running in the background or restart your phone 4 24 What can I do if I can t use the snapshot function 1 Make sure your phone s screen is turned off 2 Make sure no music is played 4 25 Why ...

Page 59: ...fter I zoom in When you are viewing a photo your phone allows you to zoom in to a large extent If you keep zooming in until one image pixel corresponds to multiple screen pixels the photo becomes vague which is normal 4 30 Why is my phone severely overheated after I take photos or shoot videos for a certain time period To achieve better image quality your phone adopts a single lens reflex level im...

Page 60: ...lights have ripples The lights are powered by alternating current with a certain blinking frequency If the blinking frequency and the camera s scanning frequency do not match ripples appear Since the commercial electricity frequencies vary by country and area to realize compatibility your phone needs to identify the actual commercial electricity frequency in real time resulting in ripples if shoot...

Page 61: ...able to complement the brightness of the dark scene which is normal When you are using the flash do not block the light with your fingers or the decorations of your phone Otherwise the photo you take may be blurred 4 41 Why is the viewfinder red when I cover the camera with my hand If the lights are strong and you cover the camera with your hand the blood in your hand will be reflected to your cam...

Page 62: ... 46 How is the time displayed on the ultra snapshot screen calculated This time value consists of the time taken to preview the scene the time for automatic white balance AWB and luminance stability and the time for taking the photo The major element that affects this time value is the time for AWB and luminance stability White balance makes digital cameras recognize the white color and balance ot...

Page 63: ...ject from the camera or flash The colors of the photo taken with flash on are inconsistent with the colors of the photo taken with flash off The photo taken with flash on has a deeper tint of yellow because a light source with a different color temperature appears in addition to the existing ambient light source when the flash is on This is normal You may need to update your phone to the latest ve...

Page 64: ...r phone and damaged the camera Those black spots and smudges may be caused by the scraps inside the camera The camera module is a precision component and can t be opened but you can face the phone screen in front of you and hold your phone with your right hand while keeping your left hand unmoved Flap the phone against your left hand to shake the scraps outside the imaging area of the camera 3 If ...

Page 65: ...e time will not be too long generally 8 seconds and 30 seconds in extremely rare cases Your phone s Super night mode adopts a more advanced algorithm Photos are generated by multiple frames The shooting time is not restricted in theory and longer exposure is supported Dark scenes and even scenes that are not clear to human eyes can also be restored The image and noise reduction effects are better ...

Page 66: ...his is a shooting effect of your phone Red green and blue have high saturation degrees which can make your photos brighter 4 61 Why do the brightness and color change when I touch on the previewed photo When you touch on the previewed photo your phone will expose according to the touched areas resulting in slight brightness and color changes which is a normal phenomenon 4 62 Why is the photo loade...

Page 67: ...pyright protected for example a dcf file 5 The phone doesn t have sufficient resources Close some running third party applications and try again 6 An unknown error occurred in the camera or the phone s OS Restart the phone and try again 4 67 Where are my photos and videos saved by default Can I change the save location On the viewfinder touch in the upper right corner of the screen then Setting to...

Page 68: ...PS 4 70 Can I disable the shutter sound You can disable the shutter sound in Settings The shutter sound changes with the system ringtone 4 71 How do I toggle between the front and rear cameras On the viewfinder touch on the top of the screen to toggle between the front and rear cameras 4 72 What video formats and sizes does my phone support Your phone supports the MPEG 4 format The size of a recor...

Page 69: ...dio encoding AAC AMR NB WB ACC WMA and MIDI File formats 3GP and MPEG 4 The network connection is unstable The phone memory is insufficient 4 78 What might cause poor quality of online streaming media played on my phone 1 The source streaming media is of poor quality 2 The network connection is poor 3 Your phone s hardware may be faulty For example the display is damaged To check whether your phon...

Page 70: ...lery in timeline mode This is designed for the following reasons In most cases users only want to view photos they take in gallery On the timeline screen touch the list button to display folders of screenshots and downloaded images In timeline mode you can flick down in gallery to take photos 4 83 Why do photos still rotate after I disable the auto rotate function Photos rotate regardless of the s...

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Page 72: ...ovisual formats Your phone may support the webp and wbmp image formats and the awb aac flac mkv and webm audiovisual formats depending on the hardware chip platform used by your phone To play the files in a format not supported by your phone download a third party application that supports the file format 2 The file is damaged Obtain a good copy of the file and open it 3 The file is copyright prot...

Page 73: ...iles and change the names of the lyric files to be the same as the names of the corresponding music files When you are using the pre installed music player to play songs swipe to the right to view the lyrics of the song being played 4 90 How do I use the headset provided with my phone to control the music player 1 Press the headset button to control the music player to play songs or stop playing s...

Page 74: ... touch then Settings Resolution and change the resolution value 3 Go to Gallery or start a third party photo edit application open a photo that you have taken and trim the photo to change its size 4 94 How do I take photos in all focus mode In all focus mode you can take a photo first and then select the focus of the photo Open the viewfinder switch to all focus mode move your phone close to the o...

Page 75: ...ntact Huawei technical support or take your phone to an authorized Huawei service center 4 98 What can I do if the volume is small when I listen to music with a headset 1 Press the volume up button to increase the volume 2 Check whether the earpieces of your headset are blocked by foreign bodies Clean the earpieces periodically 3 Play a loud ringtone to check whether the small volume problem is ca...

Page 76: ...h 4 104 How do I set a photo to display its shooting time and place In Gallery touch the menu icon then Settings and then turn on Show time and Show location 4 105 What can I do if the online video player is exited abnormally when I am watching an online video 1 Check that the network connection is stable 2 Restart your phone 3 The online video player may not be compatible with your phone Download...

Page 77: ...y and slowly move your phone If you move your phone too fast the photo may be discontinuous If there are moving objects walking people or cars on the viewfinder the photo may also be discontinuous 4 110 How do I modify the watermark texts On the viewfinder choose a watermark with texts and touch the dotted line text box to modify the texts 4 111 How do I turn off flash On the viewfinder touch the ...

Page 78: ...imeline mode In timeline mode only photos from the phone photos folder can be displayed In list mode all photos can be displayed 4 118 How do I view all photos in timeline mode Switch to list mode and move photos from other folders to the phone photos folder Then you can view all photos in timeline mode 4 119 Why does the screen blink when I flick left and right to view photos in full screen mode ...

Page 79: ...nt object or the distance from the object changes resulting in different focusing time It takes longer to focus if the object s texture is unclear in a dark environment 4 122 Why does it take a long time to refresh the preview or stop shooting in Star track mode when I am using Light painting Stars look small and not bright so the exposure may take a long time The final captured star track is obta...

Page 80: ...to facilitate your shooting 4 125 How do I achieve good photos using Light graffiti mode of Light painting Light graffiti requires two persons When you are shooting in a dark room or an outdoor area with no light sources at night ask your partner to create light graffiti while you are shooting To take a photo of your partner you can set a flash time When the flash is about to turn on ask your part...

Page 81: ...ack lines on the photo You are advised to touch on the viewfinder to focus before shooting during which time the flash will assist the focusing 4 129 Why is the photo that I take using Light painting white The four modes of Light painting use long exposure to form tracks so there is a lower limit for the exposure time Overexposure may occur in bright environments It is recommended that you take ph...

Page 82: ...r phones as guest phones Note that only the P8 can be the host phone After enabling Director Mode on other phones join the group and connect to the host phone 4 After guest phones successfully connect to your phone you can see the screens of the guest phones in the preview window at the bottom of your screen 5 As the host you can select an order from the menu in the upper left corner to move left ...

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Page 84: ...rform the following 1 Shorten the distance between the host and guest phones 2 Use Director Mode in a place with few Wi Fi hotspots 3 Connect the host phone to one guest phone only 4 If you have used Director Mode for a long time turn it off and then turn it back on 4 133 What can I do if the guest phone can t find the host phone Go to Settings Wi Fi Advanced settings and deselect Scanning always ...

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Page 86: ...host and guest phones 4 135 How do I view videos taken in Director Mode You can view and play the videos in the Director Mode application and Gallery 4 136 How to I remove a guest phone from the current group Touch and hold the screen of the guest phone on your phone s screen and touch OK from the displayed dialog box ...

Page 87: ...t after you use Director Mode for a while 4 140 Will Director Mode consume data traffic No In Director Mode a Wi Fi hotspot is created on the host phone and shared with the guest phones so no data traffic will be consumed 4 141 Why can t I add background music when I am editing a video using Director Mode If the video is not taken in Director Mode and the sound is damaged you may fail to add backg...

Page 88: ...sion of those phones may be earlier than Android 4 3 which doesn t support Director Mode 4 146 Why are the beauty effects of photos taken using Perfect selfie different from those in beauty mode Beauty mode has fewer beauty functions than Perfect selfie Using Perfect selfie you can adjust the skin color to make it redder and more natural 4 147 Why are the beauty effects of two persons different on...

Page 89: ...hone receivers magnetizing water cups and magnetic therapy equipment and appliances that use a magnetic coil such as induction hobs microwaves and solenoids 4 151 How many stabilization axes does the phone s camera have Phone cameras including the P8 use 2 axis stabilization technology This is mainly due to size limitations 4 152 Why can t the stabilization function work properly on a bus or in th...

Page 90: ...phone when you are shooting photos However due to the limited precision of the movement detection component gyroscope and the uncertainty of your phone s moving track slightly unnecessary compensation will be caused Therefore the image will be slowly drifting in preview mode or when it is zoomed in to the maximum using digital zoom with your phone held in your hand which is a normal phenomenon tha...

Page 91: ...n in normal mode 1 Check that your phone is stabilized A tripod is recommended 2 Check whether the exposure time is too long or short 3 Check whether you are using Tail light trails at night 4 162 How do I use my camera to scan a QR code Aim your camera on the QR code and your camera will automatically scan the QR code entrance Touch to view details about the QR code 4 163 What are the special fun...

Page 92: ... snapshot still work when the screen is turned on In ultra snapshot mode when the screen is turned off you can double press the volume button to take a snapshot This function works when the screen is turned off for the purpose of quickly take a photo without accessing the camera 4 168 Why can t I find the photos I have taken in Gallery There are three tabs in Gallery Photos Albums and Cloud Check ...

Page 93: ...2 Why can t my phone play flash videos Adobe Flash Player is not supported So if the video file is in flash format the browser can t parse it It is recommended that you download a third party browser to watch flash videos 4 173 How to I improve my selfies In the EMUI 3 1 system or later select Perfect selfie on the viewfinder if you are using the beautification function for the first time Follow t...

Page 94: ...st the focal length in time lapse mode No After you start shooting a video the focal length must remain unchanged 4 176 Why are the photos taken using Light painting white In the EMUI 3 1 system there are four modes available in Light painting Only Silky water can be used in the daytime The other three modes can only be used at night or in dark environments ...

Page 95: ...se the shooting words that are provided on the audio control settings screen of your camera 4 178 How do I customize the shooting parameters of Super night mode In the EMUI 3 1 system touch Super night on the viewfinder Then touch Auto to set the parameters for ISO and exposure ...

Page 96: ...bject is clear enough for recognition The whole object is circled on the Object recognition screen Object recognition requires network data If the network data is not complete the recognition may fail 4 180 How do I hide all photos In Gallery the Hide albums function can also hide other folders than the phone photos and videos folders ...

Page 97: ...4 181 What can I do if albums can t be displayed in coordinate format Check that GPS tag is enabled To enable GPS tag on the viewfinder touch then Settings ...

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Page 99: ...on Color correction is designed for users that have dyschromatopsia Color correction can be enabled under Settings Accessibility Then the specific correction mode can be selected based on the actual situations Color correction is an experimental function that may affect some of your phone s functions if enabled 4 184 How do I use Smart headset control to play music 1 Touch Settings 2 Under All tou...

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Page 101: ... is equipped with the main microphone for recording 4 188 Why isn t OIS supported when I am recording a video Your phone does not support OIS for video recordings However we will consider adding this function in later versions 4 189 When using a headset Apple during a call why can t I hear very clearly despite adjusting the volume to the loudest There are two different types of microphone headsets...

Page 102: ...o codec why is there no sound AC3 is an audio codec owned by Dolby which must be purchased by manufacturers to offer playback support In the past Huawei phones used Dolby codecs but we have now switched to DTS 4 191 Can I use the active noise reduction headset for my phone Yes 4 192 Can I download the application of Director Mode from Huawei App Center Is Director Mode only pre installed on the P8...

Page 103: ...nder and a focus and light meter frame will appear Drag the frame to adjust the focus manually 4 195 Huawei Music How does the one touch HD audio feature work If the audio quality is poor how can I improve it The application will search for a higher quality audio stream to replace the current one 4 196 Can I pause video capture on my phone Yes it is possible to pause video capture 1 Start recordin...

Page 104: ...lash is enabled manually when taking photos 4 199 Why can t I turn on the flash when using digital zoom When you use a digital zoom greater than 2X your phone will take multiple shots and process them with an algorithm This process prolongs the shooting time As the flash can only provide a short burst of light it is disabled when the digital zoom is greater than 2X 4 200 Why is the OIS not very ef...

Page 105: ...croSD card compatibility issue that is causing stuttered playback Try another microSD card or save music on the internal storage If the music is already stored on the internal storage check whether your phone is running too many background apps Close some background apps and try again 4 205 Why do flashing vertical lines appear on the screen when I take photos in the dark Your camera has been conf...

Page 106: ... your contact list 2 Please make sure you spoke the contact name correctly 5 3 Why can t I make phone calls even though I have a 3G data signal Due to the instability of 3G mobile networks only phones using the GSM network are able to use voice calling services 5 4 Why does 4G disconnect when I make calls At present 4G supports data services but not voice calls When you make a call your phone will...

Page 107: ... What do I do if I can t remove the New voicemail message from the drop down notification panel Remove it in this way Touch and hold the New voicemail notification message and swipe right or left at the same time In the Delete the current notification dialog box that appears touch OK to confirm The notification says that Manually deleting this notification may cause errors in this application Are ...

Page 108: ...olve the problem When you lower the volume if the volume is too low try adjusting the position of the receiver to your ear so it is aligned with your ear If you need to use your phone when spending long periods of time in locations where the volume is loud for example in noisy environments try using a headset or Bluetooth headset to make calls 5 10 What do I do if in the middle of a call the call ...

Page 109: ...Why are some calls merged and some calls recorded on separate lines in the call log after merging two instances of the same contact Check whether the contact has several phone numbers If it has a Mobile phone number and a Home phone number the call logs for the same numbers called in succession will be merged The call log for numbers which are not the same will not be merged 5 16 What do I do if m...

Page 110: ...hear echoes of your own voice exceptions may have occurred on the other party s phone When you hear echoes during a call with A you can call B s mobile phone or fixed phone and no echoes occur in the call with B When you make the call with B make sure you and B are not in the same room and at least 10 meters away from each other 5 20 Why does the phone ringtone volume automatically decrease Your p...

Page 111: ...s captured by the main microphone located on the bottom left of your phone Please make sure the microphone isn t covered during a call 2 When making a call in hand held mode Huawei uses dual microphone noise reduction to improve audio quality This technology filters out distant sounds to eliminate noise When calling the main microphone should be within 10 cm of your mouth 5 25 What can I do if the...

Page 112: ...r phone has a quality problem 5 28 Why is my phone powered off when I press the power button Check whether the power button is stuck If yes take your phone to an authorized Huawei service center 5 29 Why can t I create a contact photo Temporarily setting photos for contacts in the SIM card is not supported You can synchronize the contacts in your SIM card to your phone and then set photos for the ...

Page 113: ...How do I switch between calls or merge two calls to have a conference call If you are taking two calls simultaneously on your phone you have the options shown in the following figure To switch between the two calls touch To merge the two calls touch 5 34 What will my phone display when one card is being used for a call and the other receives a call Your phone will display the incoming call screen ...

Page 114: ...k calling 3 Enable the quick calling function With the quick calling function enabled when the screen is off you can press and hold the volume down button and speak the contact name after hearing the prompt tone Then the phone can quickly make a call 5 39 When my dual card phone displays emergency calls why can I make calls Your phone supports dual cards An exclamation mark indicates that the corr...

Page 115: ...utomatically turns the screen on to facilitate your operations If the screen is still off after you move your phone away from your ear press the power button and make sure the upper part of the screen is not blocked by another object Don t block the area around the earpiece with the phone cover or other objects When you attach a protective film to the screen make sure it doesn t block the proximit...

Page 116: ...g a SIM card Go to the contacts list touch Import Export Export Export to Card 1 Phone Huawei Cloud sync off in the menu Follow the onscreen instructions to export contacts from your phone to the SIM card Then insert the SIM card to another phone Go to the contacts list touch Import Export Import Import from Card 1 in the menu Follow the instructions to import the contacts from the SIM card to you...

Page 117: ...h the option menu Touch Set as Contact photo select a contact and follow the onscreen instructions to adjust the photo When you are done touch OK 5 50 How do I display the contacts in the SIM card Go to the contacts list and touch the option menu Touch Contacts to display and then select Show SIM contacts Select All contacts If you just inserted the SIM card into your phone it may take a while for...

Page 118: ...al support or take your phone to an authorized Huawei service center 5 57 How can I bar the international calls On the Dialer screen touch the option menu Go to Call settings Additional settings Call barring settings and disable Outgoing international Enter a call barring password according to the instructions and touch OK 5 58 How do I return to the call screen On the home screen open the notific...

Page 119: ...ssage for rejected incoming calls On the Dialer screen touch the option menu Go to Call settings Reject calls with SMS Edit a text message and touch OK 5 64 How do I set the phone to automatically block malicious calls On the Dialer screen touch the option menu Go to Call settings and enable Block calls that ring once 5 65 How do I delete a favorite contact On the contacts screen press and hold a ...

Page 120: ...pen the blacklist to add the numbers 5 71 How do I merge contacts On the Contacts screen touch the menu icon then Settings Touch Merge duplicate contacts 5 72 How do I perform quick calling using my Bluetooth headset On the Dialer screen touch the option menu Go to Call settings Quick calling Touch the Bluetooth headset button After the Bluetooth headset is successfully connected to your phone you...

Page 121: ... t I receive calls even when the signal strength is strong Try following the steps below 1 Check whether you set up a call blacklist by going to the Harassment Filter in Phone Manager 2 4G networks only support mobile data Calls require the use of 2G or 3G networks 3 If the screen has been off for a long time turn on the screen and immediately look at the signal bar Check whether the phone disconn...

Page 122: ...en Import Export and touch Import from storage 5 80 How do I check the time of a missed call You can check the time of a missed call as follows In the call log above the key pad touch the icon at the right part of the missed call In the displayed interface touch the arrowhead in the upper right corner Then you can view all detailed information about the missed call including the time the call come...

Page 123: ... applications are opened The Android operating system for mobile phones is installed on the system partition of the phone s internal storage When a phone doesn t have sufficient RAM available the operating system will allocate some storage space outside the system partition to be used as swap space This allows data to be freely moved in and out between the RAM and swap space If your phone s intern...

Page 124: ...phone uses some of its internal storage as cache for its modem camera and GPU This part of the storage is not managed by Android This helps to boost the phone s performance The total amount of physical RAM is still 2 3 GB 6 8 Why does my phone show that memory is still in use after clearing recent apps using the brush When left open for a long time apps launch many background processes These proce...

Page 125: ...Build number seven times to enter Developer options Then enable USB debugging mode 6 13 What do I do if my phone will not connect to a computer when in USB debugging mode Go to Settings Developer options disable USB debugging and disable Developer options and then restart your phone 6 14 How do I check the remaining space in the phone s internal storage and microSD card Go to Settings Storage Chec...

Page 126: ...follow the instructions below 6 19 How do I save files downloaded from the browser directly to the microSD card The location of files downloaded from the browser is the same as the default storage location The default location for these files is set to Internal storage when the phone leaves the factory To change the location follow the instructions below 6 20 How do I move files to the microSD car...

Page 127: ...omputer 1 Check if your phone is charging If not there may be a hardware problem Try using a different cable or computer 2 Check whether the computer runs Windows XP If so install Windows Media Player 11 on it 2 3 Check if USB computer connection in the drop down notification panel shows Charging only If so touch Files to connect to your computer 6 26 Why can t I use my computer to view photos on ...

Page 128: ...ted in Manage files mode it is recommended that you try connecting a different brand of phone to the computer If the same problem occurs it could be that the drivers on your computer are incompatible If this is the case you should contact your computer s manufacturer 6 29 How can I connect my phone to a computer running Linux or OSX In the notification panel there is a help button to the right of ...

Page 129: ...ynchronization of data If you want to see an up to date list of files restart your phone 6 32 How can I safely remove an OTG cable connected to a USB flash drive Go to Settings All Storage My SD card and touch Unmount SD card 6 33 Why is it hard to insert or remove the data cable 1 The data cable you are using is not standard 2 The data cable is new and the connectors are not smooth enough Use the...

Page 130: ...7 Smart infrared 7 1 Does my phone support smart infrared No ...

Page 131: ...rage because tall buildings block the satellite signals Bring your phone to an outdoor area and enable the data service to help quickly receive GPS signals Do not touch the upper right corner of your phone where the GPS antenna is installed Make sure your phone s protective cover is made of plastics or leather instead of metal because the metallic protective cover blocks your phone s antenna signa...

Page 132: ...ass application map or compress and move your phone in an 8 pattern 8 7 Is the GPS function charged The GPS function doesn t require the mobile network Therefore it is not charged The GPS positioning with a mobile or Wi Fi network on can be more accurate However Internet access is required when you browse a map or plan a route using GPS software which may incur data usage fee It is recommended tha...

Page 133: ...GPS Flick down the notification bar and touch the GPS icon Then you can enable or disable the GPS function To make the GPS more accurate and power saving go to Settings touch Location access or Location mode and set the location method according to your requirements for example using the Wi Fi mobile network or A GPS The figures are for your reference only The actual screens may vary 8 11 How do I...

Page 134: ... or others are provided with location based services such as weather GPS and shopping 8 14 How do I enable the LBS Go to Settings Location access and enable Network location Enable GPS 8 15 Does the LBS use the data traffic Generally speaking after you enable the LBS your phone will load map data using the data traffic when running the location based app It is recommended that you download an offl...

Page 135: ...e from Huawei App Center 8 20 How can I reduce the data traffic usage fee when using GPS on my phone Use standard GPS software Download an offline map before using the GPS Close the GPS software on time after using the GPS 8 21 What can I do if the GPS information is inaccurate Generally the information of a civil GPS is accurate within 10 meters However the GPS receiver may receive deviated signa...

Page 136: ... positioning For base station positioning the base station of the telecommunications carrier determines the phone s location by calculation the distance between the base station and the phone GPS uses the satellite for positioning which consumes more power but is more accurate GPS doesn t work when the phone is placed indoors Base station positioning is less accurate but it works indoors 8 25 How ...

Page 137: ... using the standard micro SIM card or nano SIM card Don t use a non standard card or a manually cut card If you cut the card or use the card with a card holder the size or edges may be inappropriate which affects the copper contacts or even damages the card tray Damages caused using non standard cards are not covered by warranty You can replace your card with a standard one at a customer counter 2...

Page 138: ...o an authorized Huawei service center to check whether your phone has a quality problem 9 7 What can I do if the SIM or microSD card installation direction is hard to identify The inside of the card tray has texts engraved to indicate the positions of the upper and lower card trays For card installation positions refer to the instructions on the protective film on the back of your phone 9 8 Why do...

Page 139: ...r camera complies with the industrial standards The deviation standard for your phone is less than 0 25 mm while the deviation standard in the industry is less than 0 3 mm Such a camera deviation doesn t affect the camera functions 9 13 Why is my phone bent and deformed after I sit on it The hotline personnel shall answer as follows Your phone s strength complies with the design requirements Howev...

Page 140: ... I press the power button If your phone is attached with a protective cover remove it and try again If your phone responds properly after you remove the protective cover press the power button more strongly when your phone is attached with the protective cover 9 17 Why are there two black bars on the USB port of my phone that I just purchased Before delivery your phone has been tested in multiple ...

Page 141: ...over Therefore the plastics easily get dirty 9 22 Why does my phone s frame seem bumped after I use it for a while Your phone s frame is made of aluminum which easily gets bumped Please use a protective cover 9 23 How do I take out the SIM card tray without the eject tool 1 Use a clip hobnail or other metallic needle like objects to push out the SIM card tray Don t use toothpicks or other breakabl...

Page 142: ... problem 9 27 Why do I hear sounds when I press the phone buttons The buttons of the phone are assembled with multiple components The sound generated when you press the buttons are due to the connector movement which is a normal phenomenon 9 28 Why do I feel the buttons loose or tight The buttons of the phone are assembled with multiple components Therefore you may feel the buttons loose or tight ...

Page 143: ...35 Why does the rear camera rattle when I shake the phone The rear camera features optical image stabilization technology and auto focus The lens features moving parts which may rattle when shaken The camera s auto focus may also make some noise This is entirely normal 9 36 Why is there a gap between the phone s screen and cover It is normal for there to be small gaps between the phone s screen an...

Page 144: ...y does my phone s rear cover bend inward when pressed down Phone batteries can vary slightly in thickness depending on their state of charge In the interest of safety a safety gap was intentionally left between the phone battery and the rear cover As a result if the rear cover is pressed down there will be some movement but this is entirely normal Please rest assured that all Huawei phones must pa...

Page 145: ...email 10 1 Why doesn t the multimedia message send report take effect 1 Go to Messaging Menu Settings Advanced Enable Delivery reports 2 Press and hold the multimedia message and touch View report in the displayed menu ...

Page 146: ...nd recipient 10 3 Why can t I log in to the company s email using the Exchange 1 Make sure the server address is correct Contact your company s email server administrator check the server address and manually set the server address 2 The Exchange server limits the maximum number of associated devices and historical synchronization devices If the device quantity exceeds these two limits the login f...

Page 147: ... pre installed on your phone will be recorded and can be viewed on the messaging screen You can determine whether the third party app causes security risks by viewing the message content 10 7 What can I do if an SMS receiving sending exception occurs after I installed a third party security app on my phone The Android 4 4 system is added with a new feature to restrict the usage permission of a non...

Page 148: ...to restore the factory settings 10 9 Why is the image attached to the multimedia message I sent to another phone unclear Attachments to a multimedia message can t exceed 300 KB If an image is too large it will be automatically compressed before being attached to the message as a result of which the image resolution will decrease To send a large image use WeChat or Email instead 10 10 Why does my p...

Page 149: ...The figures are for your reference only The actual screens may vary 3 Check whether you have enabled the do not disturb function ...

Page 150: ...efault app settings Messaging and set a messaging app as the default messaging app 10 14 Why can t I receive some SMSs Check whether a third party messaging app is set as the default messaging app and the junk message blocking function of the application is enabled 10 15 Why can t I receive the SMSs pushed by my email Select Auto sync on the status panel of your phone and select Email notification...

Page 151: ...d the message to If you touch Back before you finish the message the message will be saved as a draft Up to 1000 messages can be sent to multiple recipients 10 19 How many text messages can be saved on my phone One conversation can save 500 text messages or multimedia messages On the messaging screen touch the menu icon then Settings Touch Delete old messages Text message limit to set a limit The ...

Page 152: ...r manually To manually set an email account 1 On the Account setup screen enter your email account name and password 2 Touch Manual setup 3 Touch POP3 to configure the incoming server settings 4 Touch Next to configure the outgoing server settings 5 Touch Next and configure the email receiving settings such as the inbox refresh frequency 6 Touch Next to name the account and enter your name 7 Touch...

Page 153: ...menu button From the displayed option menu choose Sync now If the contacts synchronization fails check that your phone has Internet access and that the email server supports contacts synchronization On the Add account screen touch Exchange Obtain the email server s settings from your email service provider s website configure the settings on your phone and log in to your Exchange account Go to Set...

Page 154: ...10 27 How can I set a different ringtone for the messages Go to Messaging Menu General Tone Then set the ringtone for messages The figures are for your reference only The actual screens may vary ...

Page 155: ...re any restriction on the email attachment size The total size of attachments in a single email must not exceed 5 MB For a large attachment you can split it and send each part separately 10 31 Why doesn t my phone play any tone Go to Settings Sound Volume Drag the slider under Ringtone notifications to adjust the volume The figures are for your reference only The actual screens may vary ...

Page 156: ...10 32 How can I add a message signature On the messaging screen touch the menu icon then Settings and enable Attach signature The figures are for your reference only The actual screens may vary ...

Page 157: ...tual screens may vary 10 34 How do I send contact information using the multimedia message Touch and hold the contact that you want to send in the contact list select Share contacts Messaging select MMS vCard and then send the multimedia message by following the onscreen instructions 10 35 How can I block harassment messages Go to Messaging Harassment filter Add the specific contact to the blackli...

Page 158: ...s may vary 10 36 How do I remove an email account Go to Settings Accounts Email Select the email account to be deleted and touch Remove account 10 37 How can I view the contacts on the blacklist Go to Messaging Harassment filter Touch the information to view ...

Page 159: ...al screens may vary 10 38 Can I change the Message ringtone On the messaging screen touch the menu icon Touch Tone and then select a tone When you change Default notification tone in the system settings the message ringtone is not changed accordingly ...

Page 160: ...The figures are for your reference only The actual screens may vary When you change Default notification tone in the system settings the message ringtone is not changed accordingly ...

Page 161: ... 2 Please check whether you have disabled mobile data permissions for the Huawei Contacts app Go to Settings All Networked apps or Phone Manager Data traffic management Networked apps select System applications and ensure that Huawei Contacts is checked If unchecked Huawei Contacts will not be able to use mobile data This means you won t be able to send or receive multimedia messages ...

Page 162: ...e using one of the following methods 1 Disable 4G from the drop down menu which can be accessed from the status bar 2 Go to Settings Mobile Networks Preferred network type and disable 4G 11 2 Why is the signal bar showing no signal 1 Check that your SIM card is inserted correctly 2 If your SIM card is inserted correctly check whether you have run out of credit 3 If the problem persists contact you...

Page 163: ...ving mode You can change the settings in Settings Power Saving You can use speed test software to test your bandwidth but you must be sure to select the same server Selecting a different server will result in significant differences in the test results Try following the steps below 1 Check whether background apps are using the Internet connection 2 Carry out a comparison test on another phone inse...

Page 164: ...urned on You can find the mobile data switch in the drop down menu 2 If 4G services have not been activated for the SIM card disable 4G in order to prevent signal interference 3 Go to Mobile network settings Access Point Names and then change IPv4 IPv6 to IPv4 before rebooting your phone 4 Reset the access point Go to Settings Wireless and Networks More Mobile Networks Access Point Names and then ...

Page 165: ...1 11 Why is there no signal suddenly 1 Make sure your SIM card is standard cut cards are not supported because non standard cards may cause this problem 2 Make sure you are in an open area instead of a closed area or a remote area with poor signal strength 11 12 How do I share a network and enable a Wi Fi hotspot When you enable the Wi Fi hotspot on your phone other phones can access the Internet ...

Page 166: ...rtable hotspot and enable USB tethering On a computer use HiSuite to install the USB driver for your phone Right click My Computer and choose Manage The screen displays the new network adapter When using USB tethering your phone s mobile data connection must be turned on Otherwise your phone can t provide Internet access for computers If the computer provides a wireless network adapter you can tur...

Page 167: ...urn off your data service when you don t need it When you surf the Internet set your phone to block images on web pages On the browser screen open the options menu and touch No images Off Wait until the icon is changed to No images On If not needed turn off background data synchronization Open the notification panel and touch Close networked applications not in use Open the list of recently used a...

Page 168: ...hone Try again with another USB drive 11 22 Can I connect my phone to a mouse or a keyboard using an OTG cable Yes if your phone supports OTG When connected the phone provides power to the mouse or keyboard Certain devices with a high power rating may not work properly In this case use another mouse or keyboard 11 23 Why can t I transfer files to another Bluetooth device that I ve already paired w...

Page 169: ...s operating system Refer to your computer s operating system instructions for details Connect your phone to the computer using a USB cable Go to Settings select More Tethering portable hotspot USB tethering and activate the USB tethering function Accessing the Internet on your computer consumes more mobile data than using your phone Only use this function if you have a suitably large mobile data p...

Page 170: ...Menu from the Browser screen and touch Bookmarks and web history From the browsing history touch and hold the page to be bookmarked and select Save to bookmarks from the pop up menu 11 32 How do I close pages in the built in browser On the Browser screen select or to display thumbnails of all the pages that are open Touch to close the pages that are not needed 11 33 How do I open a new page in the...

Page 171: ... Wi Fi connection Replace the wireless router or use another network Try updating your phone s software to the latest version and then re connecting to the network 11 39 When I send files using Bluetooth why does the Wi Fi connection sometimes become unavailable The Bluetooth and Wi Fi functions use the same antenna When the Bluetooth occupancy is very high the Wi Fi performance is degraded or the...

Page 172: ...d Provide the information about addresses where no 4G signal is received to the carrier and learn the local 4G network coverage conditions 11 44 Does the 4G network consume much traffic The data transmission speed of the 4G network is much higher than that of the 3G network The traffic consumption depends on the user data usage instead of the networks 11 45 Do I need to change my phone number or S...

Page 173: ...he 4G network is faster than that of the 3G network However fast speed doesn t mean a large traffic consumption Traffic consumption depends on the user data usage instead of networks and phones The data transmission speed of the 4G network is faster Misoperations may consume a large amount of traffic Therefore you are suggested to disable the mobile data services when you are not using the mobile ...

Page 174: ...mproves the call success rate and reduces the network drop or call drop rate 11 55 Where can I learn the Signal description Go to Settings Wireless networks More Link Signal to learn the specific description 11 56 What is Roaming When you power on your phone for the first time or disable airplane mode in other countries the Roaming function can search for an available roaming network within the sh...

Page 175: ...Once you have turned on mobile data the corresponding 3G or 2G icon will be replaced by an H or an E complete with upload and download arrows This indicates that you are now using mobile data ...

Page 176: ...detects the blocking and your phone turns off the screen to prevent calls from being ended by misoperations If the sensor is blocked your phone will not automatically turn on the screen after you end the call 4 Check whether Strict Mode enabled under Developer options is enabled If this option is enabled there will be a red frame on your screen Therefore disable Developer options in normal use 5 C...

Page 177: ...d to use a dedicated screen protective film 2 If you have replaced the delivery attached protective film tear off the screen protective film and check whether the screen is faulty If the scratches disappear you are suggested to replace the screen protective film with a new one 12 7 Why does the screen seem too dark or bright Check whether the light sensor works properly If the light sensor is bloc...

Page 178: ... return to normal after the external force is removed 12 9 What can I do if my screen is exposed to water If water has entered your phone you can t simply return your phone The non warranty maintenance is recommended If no water has entered your phone take your phone to an authorized Huawei service center 12 10 What can I do if my screen looks a little yellow To address this problem 1 Go to Settin...

Page 179: ...technology All phones are subject to stringent quality testing before they are shipped 12 12 Why do I find bright spots dark spots impurity spots or black spots on my screen Based on the industrial standards it is acceptable if there are dark spots or impurity spots that are 5 mm away from each other and whose diameters range from 0 1 mm to 0 2 mm Impurity spots with the diameter smaller than 0 1 ...

Page 180: ...se rest assured that there is nothing wrong with your phone 12 15 Why does my screen automatically change or why does my phone automatically open software 1 If the screen automatically changes when your phone is charging or connected to a computer using a data cable the voltage may be unstable or the data cable or charger is not original Over high voltage causes interference on the touchscreen The...

Page 181: ...our ear or other object triggers the proximity sensor the screen automatically turns off to prevent misoperations The screen turns back on when the object blocking the proximity sensor is moved away Don t block the area around the earpiece with the phone cover or other objects When attaching a screen protective film ensure that it doesn t come into contact with the proximity sensor Covers that are...

Page 182: ... Huawei s official website and download the software update package corresponding to your phone model Copy the dload folder in the software package to a USB flash drive s root directory Power off your phone and use a USB OTG cable to connect your phone to the USB flash drive Then simultaneously press and hold the power volume up and volume down buttons until the Android robot icon appears Your pho...

Page 183: ... for your reference only The actual screens may vary If your phone comes with Phone Manager you can access Phone Manager touch Phone accelerator and close all background apps at the touch of a button The figures are for your reference only The actual screens may vary If the problem persists contact Huawei technical support or take your phone to an authorized Huawei service center ...

Page 184: ...About phone 2 Touch the build number several times in rapid succession until a message is displayed to indicate that you have entered developer mode 3 Return to the Settings screen touch Developer options and deselect Stay awake 12 26 How do I set a live wallpaper 1 Touch and hold an empty area on the home screen to display Set Home Screen 2 Touch Wallpapers Home screen wallpaper 3 Select a wallpa...

Page 185: ...hone The battery is in bad contact with your phone Use a rubber to rub the contact points or replace the battery If the problem persists contact Huawei technical support or take your phone to an authorized Huawei service center 12 30 How do I set the home screen transition effects Touch and hold an empty area on the home screen touch Transitions and select an effect 12 31 How do I add a widget to ...

Page 186: ...ing up the notification panel touch Auto rotate to disable it The figures are for your reference only The actual screens may vary 12 33 How do I exit simple UI Wipe leftward or rightward on the screen and touch Standard home to exit Simple home 12 34 How do I use the screen lock widget If your phone supports this function touch the screen lock widget icon to lock the screen ...

Page 187: ... I switch back to the home screen in preview mode Pinch two or three fingers together to switch the current screen to the home screen in preview mode The figures are for your reference only The actual screens may vary 12 37 How do I set a longer screen timeout period Go to Settings touch Display Sleep and select a longer time period 12 38 How do I enable the interactive screensaver Go to Settings ...

Page 188: ...one s screen freeze frequently and why is there a yellow frame around the screen This is because you have enabled magnification gestures This feature is activated by touching the screen three times Once activated you need to use two fingers to move around the screen You can disable magnification gestures by touching the screen three times again The first time the you touch three times on the scree...

Page 189: ...a screenshot 12 44 How do I re enable Magazine unlock If you have enabled password unlock go to Settings All Privacy security Screen lock passwords Password and select No password to re enable Magazine Unlock 12 45 Why does the screen turn red for an instant when I turn it off Your phone uses a high color saturation screen When you turn off the screen red colors last slightly longer than blue and ...

Page 190: ...ouch the 123 button to display digits and special characters 2 Touch and hold the 123 button to display the numeric keypad 3 Touch Numeric keypad Then you can directly enter digits using the numeric keypad 13 3 What can I do if I can t use a newly installed text input method After installing an input method you must select the input method Touch Settings System Language input Select the input meth...

Page 191: ...tically rotate its screen Make sure you have enabled Auto rotate from the shortcut menu 13 9 Why does the font size remain unchanged after I set it to large You can only set the font sizes in the menu contacts and messages The font sizes in icons and web pages can t be changed 13 10 Where can I draw the unlock pattern after I turn on the screen Swipe the screen and draw the unlock pattern Go to Se...

Page 192: ...13 12 How do I exit Developer options On the home screen go to Settings Manage apps All Clear cache The figures are for your reference only The actual screens may vary ...

Page 193: ...re any screen locking sound During the phone calls unlocking the screen is determined by the preconfigured unlock pattern If the unlock pattern is set to Huawei unlock or None when you press the power button during phone calls the screen will only be turned on or off instead of locked If the unlock pattern is set to face pattern PIN or fingerprint when you press the power button during phone calls...

Page 194: ... top of the screen down A future OTA update will provide a switch to enable or disable this feature 13 20 Why does Magazine unlock get stuck at a certain percentage when updating This is because the update server is busy Please try to update again later 13 21 Why are certain icons disappeared or overlapped Check whether the disappeared apps are installed in the microSD card If yes your phone may i...

Page 195: ...ouch the menu icon then Settings and touch Tone Select an audio file you want 3 To set a custom song as the ringtone and message tone Go to Files Touch and hold an audio file and touch Set as Card 1 phone ringtone Card 2 phone ringtone or Notification ringtone 4 To set a ringtone for a contact group This feature is not supported yet 5 To disable touch sounds Go to Settings Devices Sound and desele...

Page 196: ... pattern you can use the backup PIN to unlock your phone After you successfully unlock your phone the unlock pattern will be disabled 13 29 How do I lock and unlock the screen To lock the screen press the power button To unlock the screen press the power button to turn on the screen and use a screen unlock method such as entering the PIN or drawing the unlock pattern 13 30 How do I add or remove a...

Page 197: ...ild number seven times in rapid succession USB debugging Enable USB debug mode that allows the operator to use the adb command to debug the phone Stay awake The screen will never turn off when your phone is charging Allow mock locations Allow the phone to use the mock locations function Desktop backup password Set the backup password Pointer location Display information about the currently touched...

Page 198: ... Press and hold the power button and choose Airplane mode from the displayed option menu 13 36 How do I restore my phone to its factory settings On the home screen go to Settings Privacy security Backup reset Personal data Factory data reset Touch Reset phone 13 37 How does my phone enter or exit safe mode To enter safe mode during the startup animation press and hold the volume down button until ...

Page 199: ... not to stretch No but you can install third party applications that support this function 13 44 How do I enter recovery mode When an update package is available on your microSD card or an online update package is downloaded power off your phone simultaneously press and hold the power and volume up buttons to enter recovery mode In recovery mode press the volume up and volume down buttons to scrol...

Page 200: ...ntensive prompt 13 50 What can I do if I can t set the date and time Go to Settings and touch Date time Clear the Automatic date and time check box For some carriers that support full network synchronization you can t change the date and time 13 51 How do I set the alarm ring times and intervals Go to Clock touch Settings Snooze duration settings Drag the sliders to set the alarm intervals and ala...

Page 201: ...rtcut switches 3 Drag a switch shortcut to a new position in the list and touch to save the settings 13 55 How do I view phone information such as the operating system version Go to Settings touch About phone and then flick up your finger to view your phone s operating system version 13 56 How do I set an alarm On the home screen touch Clock Under Alarm touch the add icon Then set the alarm time r...

Page 202: ...nders and marks them in the calendar 13 60 How do I create events in the calendar 1 On the Calendar screen touch 2 Enter event details such as the event name time location and how often it repeats 3 When you are done touch Save 13 61 How do I delete events in the calendar 1 On the calendar screen touch the options menu and touch Delete events 2 Select the events in the calendar 3 Touch Delete 13 6...

Page 203: ...rt this function The figures are for your reference only The actual screens may vary 13 64 Why can t I use gloves mode On the Settings screen enable Gloves mode After gloves mode is enabled if you can t use your phone change a thinner glove ...

Page 204: ...cations from the applications 13 68 How do I quickly identify the bullet items and processed items in the Notes On a new Notes screen add the bullet mark to an item When you go back to the Notes screen you can see that a is prefixed to the bullet item Touch Notes and access the editing screen Select a bullet item When you go back to the Notes screen you can see that a is prefixed to the processed ...

Page 205: ...ext to view the unlock wallpapers Touch Pause to keep showing your favorite wallpaper Touch Settings to subscribe your favorite pictures 13 76 Why does my phone automatically change wallpapers The automatic wallpaper switching function is enabled To disable this function touch and hold a blank area on the home screen touch Wallpapers and disable Shake to change or Random change 13 77 How can my ph...

Page 206: ...pp icons on the home screen automatically align with each other Enable the automatic alignment function as follows On the home screen press and hold a blank area without icons touch Home settings and touch Auto align If you delete an app another app automatically fills in its position ...

Page 207: ...ome screen settings and enable Circular sliding This function can t coexist with NewsFeed Therefore disable NewsFeed before enabling this function 13 80 Can I manually adjust the size of the Widgets You can touch and hold certain Widgets such as Gallery and Music to adjust their sizes 13 81 How do I change the folder name Touch and hold instead of touching the folder name to modify it ...

Page 208: ...unction 13 83 How do I set my phone to display the network speed Go to Settings All Display and enable Display network speed The figures are for your reference only The actual screens may vary 13 84 How do I hide the navigation bar after enabling the Touchplus function Go to Settings All Smart assistance Touchplus and enable Film navigation keys ...

Page 209: ...s the screen zoomed out and isn t the content displayed in full screen When you flick left and right in the navigation bar area you can trigger the One hand UI function To disable the One hand UI function go to Settings All Smart assistance One hand UI and disable One hand layout ...

Page 210: ...The figures are for your reference only The actual screens may vary ...

Page 211: ...en I turn off Wi Fi This notification is displayed to prevent you from using data traffic when the Wi Fi connection is interrupted You can disable the notification in the following way Go to Settings Wireless networks Mobile networks Mobile data switch reminder Deselect Ask whether to resume mobile data 13 89 Why is the automatic rotation function invalid When you enable the One hand UI function a...

Page 212: ...creen 13 95 Why is the notification panel always displayed when I flick down from the status bar When notifications exist in the notification panel the notification panel is displayed if you flick down the screen when no notification exists in the notification panel the switch bar is displayed if you flick down the screen 13 96 Why is the screen suddenly zoomed out and displayed near the lower lef...

Page 213: ... speech awareness instruction again You may have enabled the speech awareness function and your phone detects the wakeup keywords You are suggested to use customized wakeup keywords to prevent misoperation To set the speech awareness function go to Settings All Smart assistance Speech awareness 13 99 How do I set Touch disable 1 Touch Settings 2 On the All tab go to Smart assistance More Touch dis...

Page 214: ... you can enter the One hand UI screen 2 When you flick the navigation bar in a reverse direction you can exit the One hand UI screen You can set the one hand layout and shifting keyboard under Settings One hand UI 13 103 Why does the keyboard keep moving in One hand UI mode When One hand UI mode is enabled the keyboard will adapt to facilitate one hand text entry When you use your phone with one h...

Page 215: ...ive film there are certain touch areas in the upper and lower parts of the screen where you can perform shortcut functions 13 108 How do I enable the Touchplus function After you attach the Touchplus film to your phone for the first time go to Settings All Smart assistance Touchplus and enable the Touchplus function 13 109 How do I use the touch areas in the upper part of the screen after I attach...

Page 216: ...ity service that helps blind and vision impaired users When you enable the touch exploration feature you can touch an item on the screen to select it then double touch anywhere on the screen to activate the focused item For example to open Settings first select Settings then double touch anywhere on the screen to open To enable TalkBack go to Settings Accessibility TalkBack and turn on TalkBack 13...

Page 217: ...You should touch the icons on the Touchplus film Try to avoid touching the screen at the same time 13 121 How do I disable Touchplus Go to Settings All Smart assistance Touchplus and disable Touchplus 13 122 Can I change the actions assigned to the Touchplus navigation keys Can I change their order At present it is not possible to change the order of the navigation keys or their actions 13 123 Whe...

Page 218: ...per left and upper right corners of the phone when in power saving mode No 13 128 Why can t I use the Touchplus shortcuts when the screen is turned off Touchplus requires the screen to be turned on to work 13 129 After removing the Touchplus film why isn t the virtual navigation bar displayed Please remove the protective film from your phone if it is cracked or otherwise damaged Please note that y...

Page 219: ...y It is strongly recommended that film applicator is used to apply the film 13 133 Why are there only a few switches in the shortcut menu There are lots of shortcut switches in the shortcut menu after your swipe down from the status bar but by default only nine are displayed in three rows of three You can swipe upwards to display the other hidden switches If you want to move frequently used switch...

Page 220: ...r phone in a plastic or leather case will also make the Touchplus film less sensitive The phone may have failed to respond because it didn t recognize a double touch Please press down on the film more firmly with your finger ...

Page 221: ...he official EMUI website 4 Decompress the software package in a dload folder Save this folder in the root directory of the microSD card using a card reader 5 Power off your phone Then press the volume up volume down and power buttons simultaneously Your phone forcibly update the firmware and automatically powers on after the updating is complete Alternatively connect your phone to the computer usi...

Page 222: ...aving 2 Check whether the battery level is low At low battery level to extend the phone usage and protect your phone your phone s performance is limited You can charge your phone 3 Check whether any download task is implementing on the background File copying operations increase the load of the phone 4 Check whether third party security software anti virus software or other problematic app is inst...

Page 223: ... app please make a note of the package name and version then report the issue to customer service 14 7 Why can t I disable the traffic monitoring function 1 Go to Settings All Data usage Traffic manager Package settings After you complete the settings for the first time the settings take effect immediately You can disable Automatic calibration if you don t want to receive the traffic notifications...

Page 224: ...ator Therefore the calculator is triggered by mistake The theme is problematic You can change the theme in the Theme app 14 13 Can I lock the screen using the power button during a call This depends on your current unlock method If your unlock method is Huawei unlock or None when you press the power button during a call you can only turn the screen on or off but not lock it If your unlock method i...

Page 225: ...itor mode Go to Settings Privacy security Security Privacy protection Private apps Then select the apps to be hidden in visitor mode for example WeChat or Weibo 14 17 How do I disable the traffic notification function Go to Settings All Traffic manager Package settings Automatic calibration Disable Automatic calibration 14 18 How do I disable the permission prohibition notifications Touch the corr...

Page 226: ... in the background may prolong the charging time Go to Settings Power saving Protected apps and deselect power intensive applications and other unwanted applications The those applications will be closed after you turn off the screen 5 If the problem persists take your phone to an authorized Huawei service center 15 2 Why does my phone sometimes repeatedly restart after it is connected to a charge...

Page 227: ...ions not in use to close them or touch the brush icon to close them 4 Close background programs that consume data traffic Go to Phone Manager Data traffic management Traffic use ranking and deselect the mobile data check boxes of the programs that are used only with Wi Fi 5 Uninstall unwanted power intensive applications Go to Settings Privacy security Location access and check for power intensive...

Page 228: ...t the output current matches that of your phone For example if the charger that comes with your phone outputs 1 A current and the current output by the power bank is smaller or larger than 1 A charging failures will occur If the output current matches that of your phone s charger and the problem persists use the data cable that comes with your phone to connect your phone to the power bank and try ...

Page 229: ...or close background power intensive applications and view the ranking of system software and hardware power intensive applications 15 12 How long should I charge the battery for the first time Charge the battery until it s full 15 13 What are the precautions when I charge my phone for the first time Use the battery and charger that come with your phone Charge the battery from time to time which ca...

Page 230: ... power is provided by the charger if you play your phone Therefore the battery s lifespan will not be affected 15 18 Why is my phone overheated When you are surfing the Internet Use the native browser to surf the Internet If you are using a third party browser set it to no picture browsing mode To reduce heat generated by your phone when you are surfing the Internet make sure the signal strength o...

Page 231: ... during calls check whether your phone s reception is poor To reduce the power consumption and heat generated by your phone it is recommended that you don t keep your screen on for a long time during calls or charge your phone during calls When you are using a navigation application Navigation applications consume much power of your phone so it is normal that your phone is overheated If you haven ...

Page 232: ...relatively less heat when you make phone calls and send messages with normal signal reception and more heat when you take photos or shoot videos play games that consume much battery power surf the Internet and download images or files For exceptional heat generation If your phone generates excessive heat at a certain time or during standby time at the center of your phone and the frame near the po...

Page 233: ... down by closing apps such as games and video players Normal charging will then resume 15 22 If the phone heats up will it reduce my battery lifespan Will the battery explode The battery lifespan is not affected Your phone has been carefully designed and tested It features graphite heat sinks and an aluminum body for optimal heat dissipation This allows heat from the processor to dissipate quickly...

Page 234: ...one s storage space is insufficient If this happens uninstall some applications that you no longer use or delete some files from Files 2 The app may not be compatible with your phone system version Your phone is running Android 5 0 3 The battery level is low 4 The application is not compatible with your phone Your phone is running Android 5 0 16 1 4 What can I do if the apps consume my phone s mem...

Page 235: ...ed application twice and why does my phone always display a message telling me that the application can t be deleted at the first time The pre installed application and its updates are not saved in the same directory When you delete the application for the first time you have only deleted its updates and the application icon will appear on the home screen again If the application can t be uninstal...

Page 236: ...u swipe the screen the incoming call notification will be hidden If you later want to answer the call you must first return to the home screen then answer the call from the drop down notification panel 16 1 15 Why other handset can not hear P8 When P8 calling with it using Viber You can update the lastest firmware of P8 to solve this question If you can t receive the update information please clos...

Page 237: ...d and go to More Settings Auto update via Wi Fi Currently your phone doesn t support manual check for updates If an update is available the system will display an update message After the magazine unlock wallpapers are updated the previous wallpapers will be cleared by default To manually save the previous wallpapers swipe up from the bottom of the screen and touch Save To only update wallpapers y...

Page 238: ...ersion 16 2 9 Why can t my phone receive SMS on time 1 Check whether the signal reception is good 2 Close some security protection applications and applications that use large data traffic to ensure a smooth operation environment 16 2 10 Why are the icons re arranged after I unlock the screen You may have tilted your phone to re arrange the icons or accessed your phone in visitor mode 16 2 11 Why ...

Page 239: ... Run and type cmd then press Enter Type adb shell then hit Enter If there is a at the end of the output your phone hasn t been rooted If there is a at the end of the output your phone has been rooted 2 If you haven t rooted or flashed your phone the problem could be due to a third party app Please back up data on your phone then restore factory settings If you are able to open pre installed apps t...

Page 240: ... up your phone memory Go to Phone Manager touch Phone accelerator or Storage cleaner and follow the onscreen instructions to clean your phone Some third party applications may not be compatible with your phone You can try replacing them with similar applications If the problem persists restart your phone or back up important data and restore your phone to its factory settings Huawei releases updat...

Page 241: ...ication installation package on my phone Go to Phone Manager and touch Phone accelerator Storage Cleaner App package cleaner 16 3 14 How do I prohibit certain apps from reading personal data in my phone On Phone Manager screen touch Permission manager Prohibit the corresponding apps from reading your personal data according to the onscreen instructions 16 3 15 Can I uninstall Phone Manager There a...

Page 242: ... search screen Then you can view the latest apps and enter the apps contacts and information in the search box 16 3 21 How do I close the suspend window pushed by the app On the Phone Manager screen touch Dropzone management Allow or prohibit the suspend window of the apps 16 3 22 I locked some apps to prevent them from being closed by my phone Why do I have to lock them again after restarting the...

Page 243: ... peer phone 4 After the file transfer is started you can separate two phones 17 2 Why can t NFC recognize the bus card 1 Check whether your phone plays any sound when it is close to the bus card 2 If your phone is not responded when it is close to the bus card check whether the bus card supports NFC technology Certain bus cards do not support this technology 17 3 Why is NFC payment insensitive or ...

Page 244: ...t charged the bank will return the money to your account within the billing cycle The billing cycles depend on the banks Please consult the bank counters 17 5 Why can t I make payment using my phone on the ATM You are advised to make payment on the ATMs of the issuer bank Make sure the ATM supports the non contact card function If you encounter any issue please contact the issuer bank the first ti...

Page 245: ...e default payment card in Honor Wallet you can use this function For details please consult the service provider and the interpretation of the service provider shall prevail 17 12 How does NFC function transfer files 1 Enable NFC If you are using the China Mobile customized phone you need to turn on the P2P switch 2 Open an image in the Gallery or open the contact details of a contact Then place t...

Page 246: ...f so the microSD card may not be compatible with your phone Uninstall the microSD and try again 4 Check whether your phone s battery level is at least 20 If not charge your phone 18 2 What can I do if my phone fails to download the available update package 1 Check whether your mobile or Wi Fi network is disabled If so the download will not be able to start 2 Check whether airplane mode is enabled ...

Page 247: ...settings erases all your personal data from the phone storage including information about your accounts your system and application settings and downloaded applications 18 8 How do I acquire the latest software update package Your phone will receive the software update notification Connect to a mobile or Wi Fi network and download the software update package to your phone Make sure there is enough...

Page 248: ...e receive the OTA update notification OTA update notification is pushed to your phone in batches If your phone doesn t receive any OTA update notification for a long time you can visit Huawei Downloads Page to download the latest update package For details about how to perform OTA update see the instructions in the update package 18 12 How do I permanently delete all the files on my phone Go to Se...

Page 249: ...ed If your phone obtains the date and time from your carrier s network when it powers on and registers with the network it doesn t use an Internet connection to synchronize the date and time and no data traffic is generated If your phone fails to obtain the date and time from your carrier s network when it powers on and if you have enabled the automatic time update function your phone synchronizes...

Page 250: ...ill be displayed 19 8 Can I move icons in a folder to another screen No 19 9 How do I turn on the scientific calculator Open your calculator in landscape orientation to display the scientific calculator 19 10 How do I quickly move icons to different home screens Touch and hold the icons and then drag them to the target screen 19 11 Why does the calculator still rotate after I set my phone s screen...

Page 251: ...e bulky However the Huawei headset is light and portable Huawei phones can be used to charge the headset Once charged it has a battery life of 2 hours The controller is an important part of the headset It contains a battery Please avoid impacts or contact with water 19 15 Why is the headset jack loose Why can t I insert the connector into the headset jack properly Why can I only hear background mu...

Page 252: ... message new email missed call calendar reminder missed alarm 19 19 How do I download themes If your phone supports online theme view and downloading download the theme according to the following method 1 Enter the Theme home page 2 Touch Online tab 3 Browse the themes Touch a theme to view the introduction of the theme the main UI and icons on the home page 4 Touch Download to download a theme Yo...

Page 253: ...Manager and touch Permission manager Prohibit apps from accessing personal data according to the onscreen instructions Some third party apps may allow personal data on your phone to be leaked or deleted You can download security apps for your phone which will scan the phone and remove third party Malware This helps keep your personal data safe Your personal data is at risk when you use Wi Fi hotsp...

Page 254: ...nable Mute incoming calls When you receive an incoming call simply flip your phone over to mute it You can also mute an incoming call by pressing the volume button 19 29 How can I end a call in smart cover mode When in smart cover mode you can press the power button to turn the screen on and end a call You can also flip open the case to end a call 19 30 How does my phone display multiple windows o...

Page 255: ...r screen go to Settings Temperature unit and switch between F and C 19 34 How do I set an automatic update interval for the weather app On the Weather screen go to Settings Enable Auto update and touch Update interval to select an update interval 19 35 How do I turn off the alarm of the weather app On the Weather screen go to Settings Touch Weather tones to turn on or off the alarm 19 36 How do I ...

Page 256: ...On the Clock screen touch the Stopwatch tab Set the countdown duration and start countdown 19 41 Can I turn off the alarm using the volume buttons On the Clock screen touch the Stopwatch tab Touch Settings Volume buttons Touch Dismiss 19 42 Does the alarm go off when my phone is powered off Yes When the alarm is enabled your phone automatically powers on and the alarm will go off 19 43 Smart scree...

Page 257: ...he screen a little harder and then draw a closed pattern without leaving the screen After your phone successfully identifies the knuckle it generates a blue track that moves along your knuckle s motion 19 43 5 Why can t I draw a track when I partially capture the screen using my knuckles Your phone implements partial screenshot based on the signals of the gravity sensor If you slightly draw a circ...

Page 258: ... corner to cancel the saving 19 43 11 How do I edit the screen partially captured using the smart screenshot function After you partially capture a screen you can touch Edit to edit the picture Crop adjusting the size of the picture Mosaic fuzzy processing for the part you don t want to share Eraser removing the added mosaic 19 43 12 Why can t I slide to answer the incoming call and why is there a...

Page 259: ...ess 19 44 1 What is speech awareness If you can t find your phone or you are inconvenient to pick up the phone when your phone is nearby you can use the wakeup keywords to wake your phone up or make phone calls 19 44 2 Do all Huawei phones support the speech awareness function No The speech awareness function requires certain hardware supports Your phone supports this function 19 44 3 How do I use...

Page 260: ...he more stringent of the voice practice the higher the success speech awareness rate Try make the voice practices in a quiet environment If your phone prompts for high input volume hold your phone at an angle of 45 and keep a 20 40 cm distance with your phone 19 44 7 Why can t I wake up my phone using the microphone when I wear a headset The speech awareness experience is closely associated with t...

Page 261: ...timized 19 44 13 Why isn t the flash on after my phone responds to my speech awareness instruction When the battery level is higher than 20 the flash is turned on to help you find your phone However if the battery level is low the flash is not on to save power 19 44 14 Does the speech awareness function consume too much power if it is always enabled This function appreciably increases the power co...

Page 262: ...ds press the microphone icon and immediately release it The corresponding animation is played and then you can start the practice If any failure occurs during the practice touch the microphone icon again to start practicing 19 44 21 Why doesn t my phone respond after the screen is turned on using the speech awareness function You need to say the wakeup keywords and the voice instructions to tell y...

Page 263: ...Don t practice using the microphone as it may affect the recording quality and wakeup success rate 19 45 Does my phone support smart screen split No 19 46 Does my phone support 5 GHz Wi Fi No ...

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