Huawei GAR-UL00, Faq

Page: 238 / 263

2. Check whether your balance of your phone is sufficient.
3. Check whether your message is blocked by the carrier because it contains sensitive
characters.
4. Check whether you message is blocked by the carrier because you have sent repeated
contents to the same number.
5. Install the SIM card in a phone of another brand and send an SMS. If the SMS fails to be
sent, contact your carrier.
6. Back up the third-party application and restore the factory settings. Then try again.
If the problem persists, update your phone to the latest version.
16.2.8 Why can't I receive messages?
1. Check whether you have set a blacklist in Phone Manager.
2. Check whether you have enabled the filter function in the third-party application. If so,
uninstall the application.
3. Use your SIM card in other phones to see whether the problem can be solved.
4. Back up important data and restore your phone to its factory settings.
If the problem persists, update your phone to the latest version.
16.2.9 Why can't my phone receive SMS on time?
1. Check whether the signal reception is good.
2. Close some security protection applications and applications that use large data traffic to
ensure a smooth operation environment.
16.2.10 Why are the icons re-arranged after I unlock the screen?
You may have tilted your phone to re-arrange the icons or accessed your phone in visitor
mode.
16.2.11 Why does the FM radio stop when I open the camera?
This is caused by the chip circuit. The FM radio and the camera cannot be both open at the
same time. After you close the camera, you need to manually open the FM radio.
16.2.12 Why can't my phone match the contact with the number in
the SMS?
Your phone can't match the number in the SMS with the contact. Your phone can only match
the number in the recipients list with the contact.
16.2.13 Why doesn't my phone play SMS tones?
Perform the following checks:
1. Check whether the SMS tone is not played on all screens (according to the Android
native design, the system doesn't play tones when you receive SMSs on the detailed
message screen).
2. Check whether the volume is set to mute (press the volume up side button).