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Huawei IP Phone eSpace
7810&7820&7830&7850&7870&7803X
Administrator Guide

4 Troubleshooting

Issue 01 (2011-12-31)

Huawei Proprietary and Confidential

Copyright © Huawei Technologies Co., Ltd.

101

Figure 4-7

Viewing a captured network packet

4.1.2 Using a Packet Capture Tool to Capture Packets

Connect an IP phone's network port and a computer to the same hub, and use the packet
capture software such as the Sniffer, Ethereal, or Wireshark to capture packets.

You can locate faults quickly by analyzing the captured packets. Use Wireshark 4.1.3 to
capture and analyze packets.

For details on how to capture and analyze packets, see

5.6 Capturing Packets Through the

Packet Capture Tool

4.1.3 How to Obtain Device Information by Observing the Status
Indicators and LCD

Status Indicators

Indicators on eSpace 7870, 7850, 7830, 7820 and 7810 include the power supply indicator,
message status indicator, account indicator, headset indicator(7810&7820 only have headset
key), SCA indicator, and BLF indicator.

Table 4-1

lists the status indicators.

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Summary of Contents for 7810

Page 1: ...Huawei IP Phone eSpace 7810 7820 7830 7850 7870 7803X V100R001 Administrator Guide Issue 01 Date 2011 12 31 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ... customer All or part of the products services and features described in this document may not be within the purchase scope or the usage scope Unless otherwise specified in the contract all statements information and recommendations in this document are provided AS IS without warranties guarantees or representations of any kind either express or implied The information in this document is subject ...

Page 3: ...50 eSpace 7870 and eSpace 7803x 2 Single IP Phone Configuration describes how to configure an IP phone 3 Batch Configuration and Upgrade of IP Phones describes how to configure and upgrade IP phones in batches 4 Troubleshooting describes the troubleshooting of the eSpace IP phone This document is intended for Technical support engineers Maintenance engineers Change History Updates between document...

Page 4: ...Parameters 12 2 2 3 Setting Advanced Parameters 13 2 3 Network Configuration 16 2 3 1 Configuring Network Ports 16 2 3 2 Configuring PC Ports 17 2 3 3 Enabling the VLAN Function 18 2 3 4 Enabling the LLDP Function 22 2 3 5 Enabling the 802 1x Authentication 25 2 3 6 Configuring Other Advanced Network Functions 30 2 4 Phone Configuration 37 2 4 1 Configuring Common Operations 37 2 4 2 Configuring S...

Page 5: ...rmation by Observing the Status Indicators and LCD 101 4 1 4 Icons 103 4 2 Common Faults and Fault Analysis 106 4 2 1 How to Obtain the MAC Address When the IP Phone Is Powered Off 106 4 2 2 An IP Phone Cannot Obtain an IP Address 106 4 2 3 IP Addresses of an IP Phone and Another Device Conflict 106 4 2 4 IP Phone Can Make Calls But Cannot Receive Calls 107 4 2 5 IP Phone Cannot Make and Receive C...

Page 6: ...5 6 Using Windows 2003 Server AD 135 5 6 1 Installing Windows 2003 Server AD 135 5 6 2 Creating a Domain User 142 5 7 Capturing Packets Through the Packet Capture Tool 146 5 8 XML Files Supported by the XML Browser 164 5 8 1 TextMenu 164 5 8 2 TextScreen 168 5 8 3 InputScreen 170 5 8 4 Directory 175 5 8 5 Execute 178 5 8 6 Status 181 5 8 7 Configuration 183 5 8 8 Soft Keys 184 ...

Page 7: ...IP packets to analog electric signals 1 2 Function Description In terms of the orientation eSpace 7870 and 7850 are high end oriented products eSpace 7830 and 7820 are a middle end oriented product and eSpace 7810 is a low end oriented product eSpace 7870 7850 7830 7820and 7810 are a series of products In terms of the functions eSpace 7870 7850 7830 and 7820 use the advanced digital signal process...

Page 8: ...between the two interfaces Therefore the IP phone is not affected by a large number of broadcast packets DSP Functions The DSP chip of eSpace 7870 7850 7830 7820 and 7810 supports comfort noise generation CNG and voice activity detection VAD These functions are controlled by the DSP automatically which can be set on web pages You can enable this function by selecting Enabled in Voice on the Phone ...

Page 9: ...tional services unified messaging and phone book display This improves the enterprise communication efficiency In the deployment of IP phones on the network with IPPBX the original data networks of enterprises are used as the network that bears VOIP to deploy IP phones in distributed mode With the help of the application servers the functions such as the enterprise phone book function and voice me...

Page 10: ...e 7850 configurations are described 2 1 Quick Phone Configuration eSpace 7850 obtains an IP address by using Dynamic Host Configuration Protocol DHCP if there is a DHCP server onsite By default eSpace 78XX series obtain IP addresses through DHCP When eSpace 7850 successfully obtains an IP address press OK to view the IP address If there is no DHCP server onsite you need to use the keypad to set ne...

Page 11: ...P address For eSpace 7810 press X to delete the default IP address 10 Set Subnet Mask Default Gateway Pri DNS and Sec DNS and click Save The WAN Port Option page is displayed For eSpace 7810 press OK to save settings 11 Press Back to return to the Network page For eSpace 7810 press MENU to return to the Network page 12 Press Back The following messages are displayed Network updating Please wait Th...

Page 12: ...e 7870 The DSS keys of other IP phones are configured on the Phone tab page Contacts Set the local phone book blacklist number dialing on web pages remote phone book and LDAP The remote phone book and Lightweight Directory Access Protocol LDAP address book are supported only by eSpace 7870 7850 7830 and 7820 Upgrade Set TR069 parameters for manual upgrade and automatic upgrade Security Change the ...

Page 13: ...Phone Configuration Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 7 Figure 2 1 Login dialog box Viewing the IP Phone Status After logging in to the IP phone s web page click the Status tab and view the IP phone status as shown in Figure 2 2 ...

Page 14: ...ntify hardware WAN Port Type Method of obtaining eSpace 7850 IP address WAN IP Address IP address of an IP phone Subnet Mask Subnet mask of an IP phone MAC Address MAC address of an IP phone which is a hexadecimal number MAC addresses are important for configuring IP phones in batches Link Status Connection status of the WAN port PC IP Address IP address of the PC port Device Type Connection type ...

Page 15: ...eters If authentication information is configured on the SIP server enter the authentication password in the Password text box If the outbound proxy server is required select Enabled from the Enable Outbound Proxy Server drop down list box and enter the server IP address and port number provided by the carrier in the Outbound Proxy Server and the corresponding Port text box 3 Set voice coding type...

Page 16: ...ab page Table 2 2 Parameters for setting a SIP account Parameter Description Register Status Status of the selected account Options are Registered Unregistered Registering and Register failed Account Active Indicates whether to activate the account Default value Off Label Label displayed on the LCD when the IP phone is in the standby state for example Line1 Display Name Account name displayed on t...

Page 17: ...er Port Port number of the outbound proxy server Default value 5060 Transport The options are UDP TCP TLS and DNS SRV The values UDP TCP and TLS are SIP transmission methods in which TLS indicates encrypted transmission The value DNS SRV indicates that an IP phone determines the transfer type UDP TCP or TLS based on the information in the DNS SRV record sent by the server Backup Outbound Proxy Ser...

Page 18: ...for help Missed call log Indicates whether to record missed calls If you select Disabled an IP phone does not record missed calls Auto Answer Indicates whether to enable the auto answer function If the function is enabled calls to the account are answered automatically Ring Type Ring tone for the account 2 2 2 Setting Codec Parameters Set codec parameters in the Codecs area on the Account tab page...

Page 19: ...ht Huawei Technologies Co Ltd 13 Parameter Description G726 24k G726 32k G726 40k G 723 1 G 729AB G 722 and iLBC Enable codecs Enabled voice coding types The types are listed in descending order of priority 2 2 3 Setting Advanced Parameters Set advanced parameters in the Advanced area on the Account tab page as shown in Figure 2 5 Figure 2 5 Setting advanced parameters ...

Page 20: ...his parameter are specified in RFC 3581 SIP Session Timer seconds T1 Round trip time RTT between the server and the client If the network latency is long set it to a larger value Details about RTT are specified in RFC 3261 Default value 0 5 SIP Session Timer seconds T2 Interval between the INVITE response receiving and the non INVITE request sending in seconds Details about this parameter are spec...

Page 21: ...eter are specified in RFC 3262 Subscribe Register Indicates whether to enable the subscription function for registration This parameter is used to monitor account registration when the IP Multimedia Subsystem IMS system is involved Subscribe for MWI Indicates whether to subscribe to the MWI service The value Enabled indicates that the IP phone periodically sends subscription information to the ser...

Page 22: ...terval for transferring RTP packets Shared Line Indicates whether to enable the shared line function Dialog Info Call Pickup Indicates whether to enable the Dialog Info Call Pickup function If this function is enabled a DSS key can be assigned the call pickup function without a function code SIP Registration Retry Timer Scope 0 1800 seconds Interval between IP phone registration attempts 2 3 Netwo...

Page 23: ... including IP Address Subnet Mask Default Gateway Primary DNS and Secondary DNS For details about these parameters contact the network administrator PPPoE If an xDSL modem is used PPPoE can be used to connect an IP phone to the network If this option is selected you must set User and Password For details about these parameters contact the network service provider 2 3 2 Configuring PC Ports When th...

Page 24: ...to the device connected to the PC port when the DHCP function is enabled for eSpace 7850 End IP Address End IP address assigned to the device connected to the PC port when the DHCP function is enabled for eSpace 7850 2 3 3 Enabling the VLAN Function Function Description AVLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the same broadcast domai...

Page 25: ...de 2 Single IP Phone Configuration Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 19 Figure 2 8 Setting VLAN parameters The VLAN function can be enabled for both the network port and PC port Table 2 7 lists the VLAN parameters ...

Page 26: ...eters on the PC port Active The value Enabled indicates that the VLAN function is enabled for the PC port VID ID of the VLAN where the IP phone belongs to The network administrator divides the network where the switch resides into multiple VLANs Each VLAN has a unique ID USPRIORITY VLAN priority for the PC port The value ranges from 0 to 7 Configuration File Table 2 8 eSpace 7850 7830 7820 and 781...

Page 27: ... 9 eSpace 7870 parameters in the VLAN configuration file Section Header and Path Parameters Value Range Description cfg phone confi g system ini rebo ot 1 VLAN ISVLAN 0 or 1 Indicates whether to enable the VLAN function on the network port 0 no 1 yes Default value 0 VLAN VID 0 to 4094 VLAN ID for the network port Default value 0 VLAN USRPRIO RITY 0 to 7 VLAN priority for the network port Default v...

Page 28: ...r the network management system to check the link communication status LLDP is used on the VoIP terminals in the following scenarios LLDP packet receiving After an administrator configures LLDP broadcast information such as VLAN ID and QoS on a switch that supports LLDP an IP phone automatically updates network information such as VLAN ID and QoS based on the received LLDP information after being ...

Page 29: ... is enabled for an IP phone the IP phone sends the switch an LLDP packet that contains local network information in multicast mode at an interval Receiving an LLDP packet When an IP phone receives an LLDP packet from a server on the network and finds that the local VLAN ID is different from the VLAN ID in the packet or that the local VLAN is disabled the IP phone updates the local VLAN information...

Page 30: ...P parameters Table 2 10 Description of LLDP parameters Parameter Description Active Indicates whether to enable the LLDP function Packet Interval Scope 1 3600s Interval for sending an LLDP packet Default value 120 Configuration File Table 2 11 eSpace 7850 7830 7820 and 7810 parameters in the LLDP configuration file Section Header and Path Parameters Value Range Description LLDP path config Network...

Page 31: ... 0 LLDP PacketInterva l 1 to 3600 Interval for sending LLDP packets in seconds Default value 120 2 3 5 Enabling the 802 1x Authentication Function Description 802 1x is a protocol for port based network access control It provides an authentication mechanism to devices that attempt to connect to a LAN If a device is authenticated the device can access resources on the LAN If a device fails the auth...

Page 32: ...the clients Unauthorized force The device does not authenticate clients accessed through a port in this mode Auto A port in this mode allows clients to send and receive packets but does not allow clients to access network resources before authentication succeeds If authentication succeeds the port allows clients to access network resources This mode is mostly used eSpace 7850 7830 7820 and 7810 su...

Page 33: ...o the authentication server 7 The encryption algorithm is irreversible normally 8 The authentication server receives the RADIUS Access Request packet containing the encrypted password It compares the encrypted password and the password encrypted by the authentication server itself If they are the same the server regards that the user is authorized and sends a RADIUS Access Accept packet and an EAP...

Page 34: ...s After the IP phone is restarted the 802 1x authentication is enabled Basic Operations The basic operations on an IP phone remain the same after 802 1x authentication is enabled If 802 1x authentication has been enabled when an IP phone is powered on the IP phone sends a Start packet to the server three times at an interval of three seconds Use Wireshark to catch authentication packets The filter...

Page 35: ...tication Figure 2 15 Wireshark page displayed when the server does not require authentication Figure 2 16 shows a Wireshark page displayed when the server requires authentication Figure 2 16 Wireshark page displayed when the server requires authentication When authentication succeeds the server sends a Success packet If the user name or password set for the IP phone is incorrect the server sends a...

Page 36: ... Range Description 802 1X path config Network Netw ork cfg Mode 0 or 1 Indicates whether to enable the 802 1x function 0 no 1 yes If the parameter is set to 1 the EAP MD5 algorithm is enabled Default value 0 Identity Character string User name The parameter is left blank by default MD5Passwd Character string Password corresponding to the user name The parameter is left blank by default 2 3 6 Confi...

Page 37: ...trator Guide 2 Single IP Phone Configuration Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 31 Figure 2 17 Setting other advanced network parameters Table 2 14 lists advanced network parameters in the red framed parts ...

Page 38: ... follows auto negotiate An IP phone selects a connection mode based on the network environment full duplex 10 Mbps full duplex 100 Mbps half duplex 10 Mbps half duplex 100 Mbps Only auto negotiate is available to eSpace 7870 QoS Voice QoS Voice QoS Value range 0 to 63 SIP QoS Signaling QoS Value range 0 to 63 Local RTP Port MaxRTPPort Maximum port number MinRTPPort Minimum port number The value mu...

Page 39: ... functions as a hub Default value Disabled This parameter is unavailable to eSpace 7870 because it does not support transparent transmission Registration random Enabled After power on an IP phone registers with the SIP server within the specified time segment Disabled An IP phone registers with the SIP server immediately after power on Table 2 15 lists SNMP MIBs Table 2 15 SNMP MIBs OID Name Value...

Page 40: ...ection Header and Path Parameters Value Range Description Ethernet path config Network N etwork cfg WANPortLink 0 to 4 Network connection rate for the network port 0 An IP phone selects a connection mode based on the network environment 1 full duplex 10 Mbit s 2 full duplex 100 Mbit s 3 half duplex 10 Mbit s 4 half duplex 100 Mbit s Default value 0 PCPortLink 0 to 4 Network connection rate for the...

Page 41: ...nfig Setting Ad vSetting cfg http_port 1 to 65535 Port number used for using HTTP to access web pages Default value 80 https_port 1 to 65535 Port number used for using HTTPS to access web pages Default value 443 Webserver Type path config Advanced Advanced cfg WebType 0 to 3 Type for accessing web pages of the IP phone The options are as follows 0 web pages cannot be accessed 1 HTTP or HTTPS can b...

Page 42: ...mber Default value 11800 RTPPORT MinRT PPort 2 to 65534 Minimum RTP port number Default value 11780 cfg phone c onfig user ini reboot 0 Port http_port 1 to 65535 Port number used for using HTTP to access web pages Default value 80 Port https_port 1 to 65535 Port number used for using HTTPS to access web pages Default value 443 cfg phone c onfig user ini reboot 0 Webserver Type WebType 0 to 3 Type ...

Page 43: ...esents the IP phone model 2 4 2 Configuring Softkey Layout The four soft keys on eSpace 7870 7850 7830 and 7820 are programmable when the IP phone is in the specified 12 states You can configure the soft keys in the Softkey Layout area on the Phone tab page as shown in Figure 2 18 Figure 2 18 Configuring soft keys Table 2 18 Parameters for configuring soft keys Field Description Custom SoftKey The...

Page 44: ...ed Softkeys ordered by position list boxes 2 The up and down arrow buttons marked by 2 in Figure 2 18 are used to adjust the order of soft keys in the Selected Softkeys ordered by position list box Reset to Default Click this button to restore factory settings for soft keys Table 2 19 lists keys that can be set on the 12 different pages Table 2 19 Keys that can be set on the 12 different pages Key...

Page 45: ...es the input method The input methods abc ABC 2aB and 123 are available Dialing Transfer to Delete Deletes characters Dialing RingBack Transfer to Cancel Cancels an operation Dialing Connecting Transfer Connecting Transfer RingBack Call Failed On Talk Hold Held Transfer to Conferenced New Call Accesses the dialing page to make a new call Call Failed On Talk Hold Held Answer Answers an incoming cal...

Page 46: ...ctions Table 2 20 lists the number of DSS keys for eSpace 7870 7850 7830 7820 and 7810 Table 2 20 Number of DSS keys for eSpace 7870 7850 7830 7820 and 7810 Model Memory Key Line Key Programmable Key eSpace 7803X eSpace 7870 10 6 14 38 2 eSpace 7850 10 6 14 38 x 2 eSpace 7830 10 3 14 38 x 2 eSpace 7820 N A 3 11 N A eSpace 7810 N A 2 9 N A The four soft keys can be configured to make key distributi...

Page 47: ...f you assign the speed dial function to a memory key enter the speed dial number to the Value text box Line Account or group address book that a function is assigned to If the value of Type is not Local Group XML Group or LDAP the options for this parameter are Auto and Line1 to Line 6 If Auto is selected the default account is used If Type is set to Local Group XML Group or LDAP group address boo...

Page 48: ...mber When a preset number has an incoming call a user can press the corresponding DSS key to pick up the call Enter the function code and the picked up number for example 83123 In 83123 83 is the function code indicating call pickup and 123 is the picked up number Line 1 to Line 6 Group Pickup Picks up calls for a group When a preset group has an incoming call a user can press the corresponding DS...

Page 49: ... a remote address book that you want to view XML Browser Specifies a browser based on the Extensible Markup Language XML The browser can be used to view weather forecast stock information and news This type is unavailable to eSpace 7870 Enter a URL N A LDAP Views the LDAP address book Before viewing the LDAP address book you must configure it and set related parameters in the LDAP area on the Cont...

Page 50: ... number N A Hold Functions as the Hold Retrieve key N A N A DND Functions as the DND key N A N A Redial Functions as the redial key When a user presses the key of this type on the IP phone in the standby state the IP phone accesses the Dialed Calls page N A N A Call Return Calls back the last calling party N A N A Paging Enables the broadcast function You need a VoIP PBX server where a paging grou...

Page 51: ...r resume a conversation N A N A Private Hold Is used for SCA group members to pause a conversation Only the member who pauses the conversation can resume it N A N A Share Line Shares an account Members who share the same account can check whether other members are using the account Enter the SCA account Select an account that registers the SCA function Configuration File For details see the descri...

Page 52: ... for memory keys is N A Compared with memory keys line keys have the Label parameter After Label is set its value is displayed on the IP phone s LCD The Label parameter is unavailable to eSpace 7830 Compared with eSpace 7850 eSpace 7810 does not have the line key types Remote group XML browser LDAP Configuration File For details see the description of memory11 to memory16 in the configuration file...

Page 53: ...le keys on eSpace 7820 are as follows four soft keys four arrow keys up down left and right OK X TRAN The programmable keys on eSpace 7810 are as follows four arrow keys up down left and right OK X CONF HOLD and TRAN The programmable keys are valid only when an IP phone is in the standby state When the IP phone is in other states factory settings are valid for the keys To restore factory settings ...

Page 54: ...be set for eSpace 7810 N A N A History Queries call history N A N A DND Functions as the DND key N A N A Menu Accesses the Main Menu page N A N A SwitchAccou nt Switches accounts that are registered on eSpace 7850 N A N A Forward Forwards calls Enables or disables the CFU function when Value has been set Accesses the Always Forward page when Value is left blank N A N A Redial Functions as the redi...

Page 55: ...Accesses the Status page N A N A Speed Dial Functions as the speed dial key Auto and Line 1 to Line 6 Enter a speed dial number Local Group Views numbers of a group in the local address book After a user presses the key of this type the numbers of a group in the local address book are listed Select all contacts or a group N A Local PhoneBook Views groups in the local address book N A N A Configura...

Page 56: ...nsion Key for the second expansion module is 2 Type There are 28 values of Type for keys except Key1 and Key21 which are the same as the values for DSS keys For details see Table 2 22 For Key1 Type can be set to Switch in addition to the common 28 options so that users can switch two function pages For Key21 Type can be set only to Switch Value Line Extension The values for the three parameters ar...

Page 57: ...tone that an IP phone downloads from a URL specified in the SIP Invite signaling The SIP Invite signaling that the server sends control distinctive ring tones Therefore the distinctive ring tone service must be supported by the server Principles The Alert Info message in the SIP Invite signaling that the server sends to an IP phone specifies the ring tone The Alert Info message is in the following...

Page 58: ...e as the info text parameter in the Alert Info message is associated with a local ring tone file The parameter values vary according to the server type For example the SoftCo server has the following values alert internal alert external alert centrex alert busycallback Internal Ringer File Ring tone file that is associated with the corresponding info text In Figure 2 23 alert internal is associate...

Page 59: ...ameter The parameter is left blank by default Ringer Integer Local ring tone that is associated with the first Internal Ringer Text parameter The value 1 indicates Ring1 wav the value 2 indicates Ring2 wav and the value n indicates Ringn wav Default value 1 Parameters for the other nine Internal Ringer Text parameters are the same as those for the first one The only difference is the numbers in th...

Page 60: ... to listen on the status of other accounts After the BLF function is assigned to a DSS key users can press this key to implement the speed dial and call pick functions For eSpace 7870 7850 7830 7820 and 7810 the BLF indicator s state on off or blinking and color show the status of the listened on account Prerequisites The BLF function has been enabled for an account on the SIP server For details s...

Page 61: ...ue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 55 Figure 2 24 Setting basic account parameters 2 Set the type of a DSS key to BLF A memory key a line key and an expansion key can be assigned the BLF function The following describes how to set a memory key as a BLF key ...

Page 62: ...the account 10002 registers for example 1 Set Extension to the call pickup function code specified on the SIP server 3 Click Confirm to save settings Indicator Status Monitoring When the listened on account is in the idle state press the BLF key to make a call to the listened on account When the listened on account is in the ringing state press the BLF key to pick up the call for the account Table...

Page 63: ...incoming call the secretary s phone rings and the indicator for the corresponding line of the manager blinks After answering the call the secretary can dial the manager s private phone number to forward the call to the manager A manager can be bound to a maximum of two secretaries and a secretary can be bound to a maximum of four managers The line that is bound with the manager and secretary servi...

Page 64: ... manager and one is configured as a private line The manager and secretary service has been configured for both the manager s line1 and the secretary s line1 For details see the SoftCo VoIP Integrated Exchange Product Documentation Phone Configuration The following procedure configures a manager account on the IP phone The procedure for configuring a secretary account is similar 1 Access the web c...

Page 65: ... 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 59 Figure 2 26 Setting Shared Line 3 Click Confirm to save settings 4 Click the Phone tab Click DSS Key and set Line Key 1 in the Line Key area as shown in Figure 2 27 Set Type to Shared Line Set Value to the account number of line 1 Set Line to 1 ...

Page 66: ...phone The XML browser enables users to use customized services such as weather report stocks query date query address book Google news viewing music playing and terminal configuring XML File Type The XML browser supports the following XML files TextMenu menu item list in text format For example on the news main page select a menu item to link to the corresponding news TextScreen text page for exam...

Page 67: ... 5 2 Configuring the HTTP Server Phone Configuration To assign the XML browser function to a DSS key for example a memory key proceed as follows 1 Click DSS Key on the web configuration page 2 Under Memory Key select XML Browser from the Type drop down list box and enter an XML address in the Value text box Figure 2 28 Setting a DSS key type to XML browser 3 Click Confirm Basic Operations 1 When a...

Page 68: ... date State icons indicating the current account and missed calls Icon icons indicating the DND auto answer voice message and call transfer functions Whether to display soft key icons on the desktop The positions of soft key icons are fixed and cannot be changed Wallpaper Each account can customize its own desktop After an account switches to another account the customized desktop changes accordin...

Page 69: ...ologies Co Ltd 63 Log in to http support huawei com to download XMLIdleScreen exe The path is SUPPORT Software Center Version Software Application and Software Product Line Application and Software Solution Enterprise UC IP Phone 1 Run XMLIdleScreen exe The main page is displayed as shown in Figure 2 30 Figure 2 30 Main page 2 Choose File New and create a file as shown in Figure 2 31 ...

Page 70: ...nfiguration Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 64 Figure 2 31 Creating an XML file Figure 2 31 shows the default position of each item on the phone main GUI 3 Click background and click Browse to select a wallpaper as shown in Figure 2 32 ...

Page 71: ... Single IP Phone Configuration Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 65 Figure 2 32 Configuring a wallpaper 4 Click clock and drag the sliders on the X and Y coordinates to adjust the time position as shown in Figure 2 33 ...

Page 72: ...ei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 66 Figure 2 33 Setting the time position The methods of setting the date status and icons are similar 5 Click softkey and select the Visible check box as shown in Figure 2 34 After the Visible check box is selected soft key icons will be displayed on the desktop ...

Page 73: ...Configuration 1 Access the web configuration page and click the Account tab In the Basic area select and enable the account that requires a customized desktop 2 Set XMLIdleScreen Active to Enabled as shown in Figure 2 35 Figure 2 35 Setting XMLIdleScreen Active 3 Upload the new XML file to the SIP server using HTTP HTTPS TFTP or FTP For details on how to configure the SIP server see 5 1 Configurin...

Page 74: ... the IP phone will automatically download the XML file from the URL specified by XmlIdelScreen URL If multiple accounts have customized desktops press the left and right arrow keys to switch accounts to display the corresponding desktop If an account has no customized desktop or has disabled the desktop customization function the default desktop is displayed on the main GUI 2 4 10 Advanced Functio...

Page 75: ...ace 7810 7820 7830 7850 7870 7803X Administrator Guide 2 Single IP Phone Configuration Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 69 Figure 2 36 Setting advanced functions ...

Page 76: ...Huawei IP Phone eSpace 7810 7820 7830 7850 7870 7803X Administrator Guide 2 Single IP Phone Configuration Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 70 ...

Page 77: ... will automatically enter the account setting GUI at startup when no account has been registered This parameter is unavailable to eSpace 7870 PswPrefix If PswDial is set to Enabled the N specified by PswLength digits dialed following xxx specified by PswPrefix are displayed as asterisks This parameter is unavailable to eSpace 7870 PswLength PswDial PushXML Server IP IP address of the XML server fr...

Page 78: ...Replace SEARCH with a contact name The server searches for the contact name and records the search result into an XML file Then the server sends the file to the IP phone If the URL contains this field the IP phone regards that the server has the search function Downloading a Remote Phone book To download a remote phone book proceed as follows 1 Prepare an XML file Remote phone books are classified...

Page 79: ...Book Name parameter indicates the name to be displayed on the IP phone s LCD You can set Phone Book Name to any value for example Company A total of five remote phone books are supported by eSpace 7870 7850 7830 and 7820 Figure 2 37 Setting remote phone books d Click Confirm 4 View the remote phone book on the IP phone a Press the Directory soft key when the IP phone is in the standby state The Di...

Page 80: ...nction under Phone Book URL as shown in Figure 2 39 http host port search php NAME SEARCH HTTP servers do not support PHP URLs and therefore cannot function as a search server To implement the search function install the AppServ on a server Figure 2 39 Setting the search function for remote phone books After the URL with the search function is set you can find the Search button on the remote phone...

Page 81: ...dress book The parameter is left blank by default Parameters for the other four remote addresses are the same as those for the first one The only difference is the numbers in the headers The header for the second remote address book is RemotePhoneBook1 the header for the third remote address book is RemotePhoneBook2 and the header for the nth remote address book is RemotePhoneBook n 1 Table 2 31 e...

Page 82: ...nt names contain J eSpace 7870 7850 7830 and 7820 that support LDAP provide the following functions Search for contacts After a user presses the LDAP DSS key and enters a number or letter the IP phone searches the LDAP server for contacts based on a specific rule and displays the search result on the LCD The user then can select a contact and initiate a call or add the contact to the local address...

Page 83: ...ject is in the developer unit in the domainname com domain The value of cn must be unique The LDAP directory is similar to the file system directory for example dc Redmond dc wa dc Microsoft dc com which is similar to com Microsoft wa Redmond in the file system ou Organizational Unit Name dc Domain Component o Organization Name Organization name sn Surname Family name gn Given Name First name To u...

Page 84: ...de 2 Single IP Phone Configuration Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 78 Figure 2 41 Assigning LDAP to a DSS key 3 Click Confirm 4 Click the Contacts tab and click LDAP 5 Set LDAP parameters as shown in Figure 2 42 ...

Page 85: ... Then presses the LDAP DSS key and enters a number or letter the IP phone searches the LDAP server the Windows 2003 Server AD for contacts based on a specific rule and displays the search result on the LCD Table 2 33 Parameters for configuring LDAP Parame ter Description Example LDAP Name Filter Name filter After you enter a name the IP phone uses the name filter to search the LDAP server for the ...

Page 86: ...with telephoneNumber Mobile or ipPhone starting with the characters dialed by a user telephoneNumber sn The LDAP server does not send the IP phone the records with telephoneNumber or sn starting with the characters dialed by a user telephoneNumber mobile Server Address IP address or domain name of the LDAP server Examples are as follows 192 168 1 100 lday company com IP address of the LDAP server ...

Page 87: ... displayName The search result that the LDAP server sends to the IP phone must contain the cn sn and displayName attributes givenName The search result that the LDAP server sends to the IP phone must contain the givenName attribute vorName nachName The search result that the LDAP server sends to the IP phone must contain the vorName and nachName attributes givenName sn cn LDAP Number Attribut es L...

Page 88: ...y name or by number if only numbers are contained in the search result The value Disabled indicates that the IP phone does not sort records that are found Disabled LDAP Lookup For PreDial Dial The value Enabled indicates that the IP phone searches the LDAP server for the characters that a user dials Disabled Configuration File For eSpace 7850 7830 and 7820 details see the description of LDAP in th...

Page 89: ...c key algorithm This algorithm involves a public key and a private key If the public key is used for encryption only the corresponding private key can be used for decryption if the private key is used for encryption only the corresponding public key can be used for decryption TLS SSL Communication Principle The process for TLS SSL communication is as follows 1 The client and the server use the asy...

Page 90: ...y of the server 3 If the client trusts the server the client sends the server the session key that is encrypted by the public key of the server The client also asks the server to use the session key for file encryption and transmission 4 The server receives the information from the client and uses the session key to encrypt all of the information that will be sent to the client An IP phone functio...

Page 91: ...ed the imported root certification is used to authenticate the signature in the server certificate If the authentication fails the IP phone stops communicating with the server If Disabled is selected the IP phone always communicates with the server even if the trusted certificate does not exist or is incorrect Import Trusted Certificate Click Browse under Import Trusted Certificate select a certif...

Page 92: ...hone tab and click Auto Provision Figure 2 45 Setting URL for HTTPS auto provision function The IP phone uses HTTPS to communicate with the server and uses the imported root certificate to authenticate the server If the server can be authenticated the IP phone uses HTTPS to download files For details about the auto provision function see 3 Batch Configuration and Upgrade of IP Phones An IP phone f...

Page 93: ...able which is determined by the server configurations When an IP phone is connected to an HTTPS server the IP phone sends its client certificate to the server The client certificate is uploaded in the Server Certificates area on the Security tab page 2 7 Upgrade and Restore Do not power off an IP phone during the upgrade Otherwise writing to the flash memory fails and the IP phone is down If the I...

Page 94: ...ersion number After the phone restarts access the web configuration page and verify that the value of Firmware Version on the Status tab page is updated 2 7 2 Firmware based Restore Function Description If exceptions occur during firmware upgrade the upgrade fails and devices cannot be started In this case send the devices to the manufacturer to for repairing This function is provided for administ...

Page 95: ...one IP address and the computer IP address are on the same network segment Firmware file for restoring software Upgrade Procedure 1 Connect the computer to a LAN and set the IP address to a proper value for example 192 168 0 100 2 Copy the firmware file to the TFTP server path for example C TFTP specified in the Upload Download area and rename the file based on the phone model To upgrade eSpace 78...

Page 96: ...own arrow key Set TFTP Server The value of TFTP Server is the IP address of the computer where the TFTP server is installed 8 Press the OK key The IP phone sends a request to the specified TFTP server downloads the firmware file and displays the following information Updating Firmware Do not Poweroff The IP phone restarts automatically and the following information is displayed on the LCD System i...

Page 97: ...al address book files are stored The batch configuration and upgrade of IP phones have the following features IP phones of the same model use the same configuration file For example you only need to prepare one configuration file for all eSpace 7850 phones IP phones obtain the required firmware version file URL from the configuration file After obtaining the global configuration file IP phones dow...

Page 98: ... UC IP Phone eSpace 7810 eSpace 7820 eSpace 7830 eSpace 7850 use the same configuration file When loading the configuration file to a phone change the name of the configuration file to the model name of the phone The configuration template is a cfg file Each section in the template consists of a header a path and several parameters Use the Wordpad to open the file template and modify parameter set...

Page 99: ...pgrade server type server_ip 192 168 0 231 IP address of the upgrade server server_port Port number of the upgrade server login_name User name for logging in to the upgrade server This field can be left blank if no user name is required for login This field is usually set for FTP servers login_pswd Password for logging in to the upgrade server http_url http 192 168 0 231 URL of the upgrade server ...

Page 100: ... phone book file exported on the web configuration page is delivered with the software version and is available at http support huawei com 3 3 Configuring and Upgrading IP Phones in Batches Ensure the power supply of an IP phone during the upgrade Otherwise result in upgrade failed 3 3 1 Preparations for Configuration and Upgrading IP Phones To configure and upgrade IP phones in batches during the...

Page 101: ...files based on your site scenario Figure 3 2 shows the general network diagram for deployment Figure 3 2 Network diagram 3 3 2 Procedure for Configuring and Upgrading IP Phones in Batches Procedure 1 Store the phone version files and configuration file in the HTTP server root directory To load ring tones or local phone books store the files in the HTTP server root directory and set related paramet...

Page 102: ...le server to update the phone configurations and downloads files such as the firmware version file from the URLs specified in the configuration file Verifying the Configuration and Upgrade After you complete the preceding procedure test on certain IP phones to ensure that the IP phones run normally Use the following methods to verify that the batch configuration and upgrade are successful Configur...

Page 103: ...ort a log file to the server proceed as follows 1 Log in to an IP phone s web page click the Upgrade tab and click Advanced Log in to eSpace 7870 s web page click the Phone tab and click Configuration 2 Select Server from the Export System Log drop down list box and enter the system log server address as shown in Figure 4 1 Figure 4 1 Setting the Export System Log parameter 3 Click Confirm The IP ...

Page 104: ...Syslog Configuration tab 4 On the Syslog Configuration tab page click corresponding to Directory for and select the path for saving logs 5 Access the specified path and verify that the syslog log file exists If the file exists in the directory the log server is configured successfully Viewing logs After the IP phone and server are configured you can view log files in the path specified by Director...

Page 105: ... and click Advanced 2 Select Local from the Export System Log drop down list box as shown in Figure 4 4 Figure 4 4 Exporting a log file to the local computer 3 Click Export 4 Select a path for storing the exported log file After the syslog tar log file is exported view the file in the specified path Figure 4 5 shows an example of the syslog tar file Figure 4 5 An example of the syslog tar log file...

Page 106: ...r proceed as follows 1 Log in to an IP phone s web page click the Upgrade tab and click Advanced Log in to eSpace 7870 s web page click the Phone tab and click Upgrade 2 Click Start in the PCAP Trace area as shown in Figure 4 6 Figure 4 6 PCAPTrace area 3 Click Stop 4 Click Export 5 Select the path for saving captured network packets Use Wireshark to open a captured network packet and view packet ...

Page 107: ...Ethereal or Wireshark to capture packets You can locate faults quickly by analyzing the captured packets Use Wireshark 4 1 3 to capture and analyze packets For details on how to capture and analyze packets see 5 6 Capturing Packets Through the Packet Capture Tool 4 1 3 How to Obtain Device Information by Observing the Status Indicators and LCD Status Indicators Indicators on eSpace 7870 7850 7830 ...

Page 108: ... headset is used Account indicator Green Steady on The account is occupied Blinking The account receives or holds a call Steady off The phone is in the on hook state Line key assigned the SCA function Green Steady on The listened on account is in the idle state Blinking The listened on account is in the occupied state Steady off The SCA function is disabled Line key assigned the BLF function Green...

Page 109: ...s that an account is registered successfully 5 or Indicates a missed call 6 Indicates an incoming call 7 Indicates an outgoing call 8 Indicates all input methods To switch input methods press the key corresponding to this icon 9 Indicates digital input 10 Indicates lower case input 11 Indicates upper case input 12 Indicates that a call is muted 13 Indicates that a call is held 14 Indicates a voice...

Page 110: ...ing call 8 Indicates a missed call 9 2aB Indicates all input methods To switch input methods press the key corresponding to this icon 10 123 Indicates digital input 11 abc Indicates lower case input 12 ABC Indicates upper case input 13 Indicates that a call is muted 14 Indicates that a call is held 15 Indicates a voice mailbox 16 Indicates that the call forward function is enabled 17 Indicates tha...

Page 111: ...0 s screen Table 4 4 Icons corresponding to the functions that are specified for account indicators No Icon Description 1 Indicates that an account indicator is set to implement a function other than line indicator BLF speed dial or remote group 2 Indicates that an account indicator is set as the BLF indicator but the setting fails 3 Indicates that an account indicator is set as the BLF indicator ...

Page 112: ...btain an IP Address Symptom The icon and the message Network Unavailable are displayed Cause A network cable is connected to the PC port of the IP phone The network cable is disconnected from the IP phone The network cable is damaged Network parameter settings are incorrect for example the static IP address is unavailable The network connection is abnormal Troubleshooting Verify that the network c...

Page 113: ...tandby state press the DND soft key to disable the DND function 4 2 5 IP Phone Cannot Make and Receive Calls Symptom The message No service is displayed on an IP phone s LCD The or icon is displayed on an IP phone s LCD When an IP phone s circuit board is changed the blank screen eSpace 7820 eSpace 7830 eSpace 7850 or full screen characters eSpace 7810 or red screen eSpace 7870 are displayed and t...

Page 114: ... packet capture tool to analyze whether the network setting is correct The internal office fault may be the hardware or software fault Hardware faults can be often detected A fault occurs in an office direction or a fault often occurs To locate a hardware fault attempt to replace the hardware for testing such as switching the MCU and replacing the trunk board or terminal The overall principle is t...

Page 115: ...o pass through the firewall In the Add a Port dialog box set Port number to 123 a port number frequently used by the NTP server select UDP and set Name to any value as shown in Figure 4 8 Figure 4 8 Add a Port dialog box 4 2 9 Voices on an IP Phone Are Intermittent Symptom Voices on an IP phone are intermittent Cause This fault is caused by packet loss or jitter Packet loss is caused by network co...

Page 116: ...ne is upgraded its firmware version does not change Cause The target firmware version is the same as the source firmware version The target firmware version does not match the phone model The source firmware or target firmware is protected by software Troubleshooting Select a correct version to upgrade The version formats for different IP phone models are as follows For eSpace 7870 the version for...

Page 117: ...ogies Co Ltd 111 5 Appendix 5 1 Configuring the TFTP Server 3CDaemon TFTP Server for Example The TFTP server does not need to be installed Download the TFTP server from the official website 1 Start the TFTP server as shown in Figure 5 1 Figure 5 1 TFTP server main page 2 Click Configure TFTP Server under TFTP Server A dialog box is displayed as shown in Figure 5 2 ...

Page 118: ...12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 112 Figure 5 2 3CDaemon Configuration dialog box 3 Click the TFTP Configuration tab On the tab page click the button corresponding to Upload Download and select a directory for storing uploaded files as show in Figure 5 3 ...

Page 119: ...onent The Windows Internet Information Service IIS component can be used to configure the HTTP server Before the configuration obtain the Windows operating system installation CD ROM or the installation package URL and then install the IIS component To install the IIS component in the Windows XP operating system proceed as follows 1 Choose Start Control Panel The Control Panel window is displayed ...

Page 120: ...5 Appendix Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 114 Figure 5 4 Add or Remove Programs window 3 Click Add Remove Windows Components in the left pane The Windows Components Wizard window is displayed as shown in Figure 5 5 ...

Page 121: ...nd Confidential Copyright Huawei Technologies Co Ltd 115 Figure 5 5 Windows Components Wizard window 4 Select the Internet Information Services IIS check box in the Components area and click Next The system displays a window asking you to insert the installation CD ROM before the installation is started as shown in Figure 5 6 ...

Page 122: ...awei Technologies Co Ltd 116 Figure 5 6 Insert Disk dialog box 5 Insert the installation CD ROM and click OK The Files Needed dialog box is displayed as shown in Figure 5 7 Figure 5 7 Files Needed dialog box 6 Click Browse and set Copy files from to G i386 7 Click OK The system starts copying the files and installing the component as shown in Figure 5 8 ...

Page 123: ...t http httpd apache org and install the Apache server based on the installation wizard Assume that Apache HTTP Server2 2 has been installed in the Windows XP operating system Perform the following steps to start the Apache Server and place the required files 1 Start the Apache server Choose Start All Programs Apache HTTP Server 2 2 Monitor Apache Servers If icon is shown on the taskbar the Apache ...

Page 124: ...he server for example http 192 169 1 51 filename 5 3 Guidelines for Setting Up the DNS Server This document takes the DNS Server preinstalled in the Window 2003 Server for example to describe the procedure for setting up the DNS server Starting the DNS Service Choose Start Programs Administrative Tools DNS If the DNS service is not installed on the PC install the DNS component firstly Creating a Z...

Page 125: ...or Guide 5 Appendix Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 119 3 Select an option for Select how you want zone data replicated and click Next 4 Enter the name of the DNS zone for example huawei com Then click Next ...

Page 126: ...0 7850 7870 7803X Administrator Guide 5 Appendix Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 120 5 Select a dynamic update type and then click Next 6 After the zone is created click Finish ...

Page 127: ...at each zone has records Start of Authority SOA and Name Server NS which can be used to determine your DNS server The SOA indicates the account name that is used Creating a Record of Type A A record of Type A provides the mapping between standard host names and IP addresses In the following figure Name indicates the host name and the value is the IP address of the host For example relay1 bar foo c...

Page 128: ...cate dynamic IP addresses to terminals on the same network When DHCP is used a DHCP server needs to be deployed on the network and IP phones function as DHCP clients When a DHCP client sends a request for a dynamic IP address the DHCP server provides an available IP address and subnet mask for the DHCP client according to the preserved IP address set The DHCP has two port numbers that is port 67 f...

Page 129: ...ice component is installed by default during the installation of the Window 2003 Server If the DHCP service component is already installed go to Starting the DHCP Service and Setting DHCP Parameters If the DHCP service component is not installed do as follows to install it 1 Choose Start Settings Control Panel click Add or Remove Programs and click Add Remove Windows Components The Windows Compone...

Page 130: ... Huawei Technologies Co Ltd 124 2 Select Networking Services and click Details to display the Networking Services dialog box 3 Select the DHCP service and click OK to exit the page of network service Click Next repeatedly until the installation is complete After the installation is successful the dialog box shown in the following figure is displayed ...

Page 131: ...tial Copyright Huawei Technologies Co Ltd 125 Starting the DHCP Service and Setting DHCP Parameters After the DHCP service component is installed do as follows to start the DHCP service 1 Choose Start Programs Administrative Tools Manage Your Server 2 In the Manage Your Server dialog box that is displayed select Manage this DHCP server ...

Page 132: ...ator Guide 5 Appendix Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 126 3 Enter the main page of the DHCP as shown in the following figure 4 Right click DHCP and choose Add Server The Add Server dialog box is displayed ...

Page 133: ...uawei Technologies Co Ltd 127 5 Step 5 Set the name of the DHCP server randomly and then click OK If the setting is successful the page shown in the following figure is displayed 6 Right click Huawei 10 10 10 2 and choose New Scope In the New Scope Wizard dialog box that is displayed click Next A dialog box is displayed as shown in the following figure ...

Page 134: ... Technologies Co Ltd 128 7 Set the name of the new function domain randomly and then click Next The following dialog box is displayed 8 In the preceding dialog box set the start and end IP addresses provided by the DHCP server and set the subnet mask Then click Next repeatedly until the Lease Duration dialog box is displayed as shown in the following figure ...

Page 135: ...g box you can set the lease period of the DHCP server By default the lease period of the DHCP server is eight days After the setting click Next repeatedly until the Router Default Gateway dialog box is displayed as shown in the following figure 10 Set the gateway address provided by the DHCP server When an IP phone obtains the IP address from the DHCP server the DHCP server provides the IP address...

Page 136: ... on Router AR 28 The configuration scripts and remarks for logging in to router AR 28 and enabling the DHCP server function are as follows Quidway system view Enter the configuration mode Quidway dhcp enable Enable the DHCP server function of the router Quidway dhcp server detect Verify the DHCP server function Quidway interface Ethernet 0 1 Connect to network port 1 on board 0 You must make sure ...

Page 137: ...You can set to unlimited or several days The maximum lease period is 365 days The default lease period is 24 hours Quidway Ethernet0 1 quit Return to the configuration mode Quidway quit Exit the configuration mode Quidway save Save the setting After the setting is complete save the setting Otherwise the data is lost after restart In the preceding scripts indicates the parameters followed The param...

Page 138: ...31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 132 Figure 5 9 DHCP window 3 Right click the record framed in red in Figure 5 9 and choose Configure the Predefined Options from the shortcut menu The Predefined Options and Values dialog box is displayed as shown in Figure 5 10 ...

Page 139: ...d Confidential Copyright Huawei Technologies Co Ltd 133 Figure 5 10 Predefined Options and Values dialog box 4 Click Add The Option Type dialog box is displayed as shown in Figure 5 11 Figure 5 11 Option Type dialog box 5 Set related parameters according to Table 5 1 Table 5 1 Parameter settings Parameter Example Name ip phone ...

Page 140: ...OK The system returns to the Predefined Options and Values dialog box 7 Click OK The system returns to the DHCP window 8 Select and right click Server Options in the navigation tree and choose Configure the Options from the shortcut menu The Server Options dialog box is displayed 9 Select the 246 ip_phone check box under Available Options as shown in Figure 5 12 Figure 5 12 Server Options 10 Set S...

Page 141: ... OK The server information is displayed in the DHCP window 5 6 Using Windows 2003 Server AD 5 6 1 Installing Windows 2003 Server AD Step 1 Insert the Service Pack 2 CD ROM to CD ROM drive of a PC running Windows 2003 Server Step 2 Choose Start Run in Windows 2003 Server enter dcpromo and click OK The Active Directory Installation Wizard page is displayed Step 3 Click Next Step 4 Click Next ...

Page 142: ...ndix Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 136 Step 5 Select Domain controller for a new domain to specify the local PC running Windows 2003 Server as the domain controller DC Step 6 Select Domain in a new forest and click Next ...

Page 143: ...istrator Guide 5 Appendix Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 137 Step 7 Enter test com as the new domain name and click Next Step 8 Retain the default value TEST as the Domain NetBIOS name and click Next ...

Page 144: ...ue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 138 Step 9 Retain the default values of paths for saving database and log folders and click Next Step 10 Retain the default path for saving the folder to be shared as the system volume and click Next ...

Page 145: ...tial Copyright Huawei Technologies Co Ltd 139 Step 11 Diagnose DNS registration DNS service components are not installed on the PC running Windows 2003 Server so the diagnosis fails Step 12 Select Install and configure the DNS server on this computer and set this computer to use this DNS server as its preferred DNS server and click Next ...

Page 146: ...rietary and Confidential Copyright Huawei Technologies Co Ltd 140 Step 13 Retain the default value when setting default permissions for users and group objects and click Next Step 14 Set the administrator password for the restore mode for example 123456 and click Next Step 15 Verify the configurations and click Next ...

Page 147: ...0 7870 7803X Administrator Guide 5 Appendix Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 141 Step 16 Wait for the AD to be installed and configured Step 17 Click Finish after the AD is installed ...

Page 148: ...5 Appendix Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 142 Step 18 Click Restart to make the settings take effect 5 6 2 Creating a Domain User Step 1 Choose Start Program Administrative Tools Active Directory Users and Computer ...

Page 149: ...7830 7850 7870 7803X Administrator Guide 5 Appendix Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 143 Step 2 Right click User and choose New User Step 3 Create a login user account dongle ...

Page 150: ...Appendix Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 144 Step 4 Create a password Huawei123 for the dongle user and select User cannot change password Click Next Step 5 The login user account dongle is created Step 6 Click Finish ...

Page 151: ...850 7870 7803X Administrator Guide 5 Appendix Issue 01 2011 12 31 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 145 Step 7 Double click the dongle user s avatar and set the user s phone number and other information ...

Page 152: ...he Sniffer Ethereal or Wireshark to capture packets Alternatively you can configure mirroring on the interface connected to the IP phone You can locate faults quickly by analyzing the captured packets You are advised to use the Wireshark 0 99 6a software to capture and analyze packets For details on how to capture and analyze packets see the following document Packet Capture Setting Generally you ...

Page 153: ...the actual situation 3 Choose Capture to modify the packet capture setting On the Capture dialog box you can specify the network adapter where packets need to be captured and determine whether to capture packets in promiscuous mode capture all the packets passing through the network adapter whether to update packets in real time whether to scroll packets automatically and whether to hide the packe...

Page 154: ...VPN capture and select Hide interface Figure 5 15 Setting on the Interface Options page 5 If multiple network adapters are available you are advised to add a comment to each network adapter so that you can distinguish the network adapter where packets are captured Operation procedure Choose the network adapter to be modified and add the contents in the Comment text box Figure 5 16 Adding contents ...

Page 155: ...he Wireshark to start capturing packets from multiple ingresses The details are as follows Capturing Packets Directly You can start capturing packets directly That is you use the default setting without setting packet capture options You can use either of the following methods 1 Click Start button the toolbar to start capturing packets as shown in Figure 5 18 Figure 5 18 Starting capturing packets...

Page 156: ... packets You can set options after opening the Capture Interfaces dialog box The method is as follows Select Interfaces from the Capture menu and open the Capture Interfaces dialog box as shown in Figure 5 20 Figure 5 20 Selecting an interface for capturing packets Figure 5 21 Capture Interfaces dialog box You can start capturing packets by clicking Start corresponding to the interface You can cli...

Page 157: ...ptured to filter out packets You need to capture packets in promiscuous mode and automatically updating and scrolling packets in packet capture as shown in Figure 5 23 Figure 5 23 Setting packet capture options Sometimes you need to capture packets cyclically or capture packets with the fixed size for example capture packets of 10 M and then stop capturing packets or capture packets with a fixed i...

Page 158: ...src dst host host ether src dst host ehost gateway host host src dst net net mask mask len len tcp udp src dst port port less greater length ip ether proto protocol ether ip broadcast multicast expr relop expr Packet Analysis 1 Packet Filtering In actual applications there is a large amount of data in packet capture To rapidly locate the required packets you need to use the packet filtering functi...

Page 159: ...wei Technologies Co Ltd 153 Figure 5 25 Filtered packets In addition to entering the expression manually you can use other shortcut methods On the Packet List window right click the source or destination address of any packet and choose Apply as Filter Selected as shown in Figure 5 26 Figure 5 27 shows the filtering effect Figure 5 26 Filtering packets 1 ...

Page 160: ...ayer protocols If applications do not use standard port numbers or default port numbers of application layer protocols the Wireshark cannot parse the application layer protocols Instead it can parse only transport layer protocols TCP or UDP For example the Web application using HTTP uses port 80 as the default port number If an application uses port 80 the application layer HTTP in the captured pa...

Page 161: ...Co Ltd 155 Figure 5 28 Parsing RTSP packets If the Web application does not use port 80 for example port 8082 HTTP cannot be parsed It is difficult to analyze the captured packets Figure 5 29 Packet whose HTTP is not parsed To analyze packets easily you can use the encoding function of the Wireshark to parse the HTTP protocol The packet whose HTTP is parsed is as follows ...

Page 162: ...awei Technologies Co Ltd 156 Figure 5 30 Packet whose HTTP is parsed The steps are as follows a Right click any packet containing port 8082 and select Decode As Figure 5 31 Parsing packet a through the non standard HTTP port b On the displayed Decode As dialog box click Decode select both in TCP on the Transport page and set the parsing protocol to HTTP ...

Page 163: ...ter the options are set click OK To remove the customized decoding mode click Do not decode on the Decode As dialog box 3 Follow TCP Stream To analyze data flows based on TCP you can use the Follow TCP Stream function of the Wireshark This function allows you to analyze the exchange process of data flows On the Packet List window choose any packet and right click to choose Follow TCP streams as sh...

Page 164: ...iew the detailed exchange process and data Figure 5 34 Operation result Statistics Function Summary Information The Wireshark provides powerful statistics functions including the statistics on the summary of the traffic Choose Statistics Summary and you can view the summary of the traffic On the Summary page the statistics on all the packets can be displayed or the statistics on the packets matchi...

Page 165: ...chnologies Co Ltd 159 Figure 5 35 Statistics function Call Process When using the Wireshark to analyze packets you can choose Statistics Flow Graph to learn the exchange process of each component Figure 5 36 Flow Graph After choosing Flow Graph a dialog box is displayed After performing the setting as required click OK to display the Graph Analysis dialog box ...

Page 166: ...e as the flowchart in text format The format is as follows Time Sunniwel_05 0e 2c Broadcast HuaweiTe_d3 48 c0 HuaweiTe_c4 da 96 0 000 Active Discovery Te 0 0 2 711 Active Discovery In 0 0 2 730 Active Discovery Of 0 0 2 730 Active Discovery Of 0 0 2 731 Active Discovery Re 0 0 2 750 Active Discovery Se 0 0 2 758 Configuration Reque 0 0 2 769 Configuration Ack 0 0 5 739 Configuration Reque 0 0 5 74...

Page 167: ...displaying the traffic figure according to five filtering conditions You can select one or multiple modes For example set the filtering condition to udp in column 1 and click Graph1 The UDP traffic is displayed in black curve Set the filtering condition to tcp in column 3 and click Graph3 The TCP traffic is displayed in green curve Figure 5 38 Analysis on burst traffic Multicast Traffic You can us...

Page 168: ... or Packet Bytes window which are analyzed by the Wireshark Comma Separated Values Summary CSV The document contains only the summary of packets on the Packet List window without the hierarchical structure of packets and packet contents in hexadecimal notation on the Packet Details window The documents in XML Packet Summary PSML and XML Packet Detail PDML formats are documents in xml format Their ...

Page 169: ...s because the Wireshark does not add the extension name when exporting files If the file in Plain text format is exported you must add the extension name txt If the file in Post Script format is exported you must add the extension name ps If the file in CSV format is exported you must add the extension name csv If the file in PSML or PDML format is exported you must add the extension name xml This...

Page 170: ... saved in the text box Adjust the extension name according to the actual situation 4 The settings in Packet Range and Packet Format are the same as those in Exporting Files Through Export You can only export files in Plain text or Post Script format through this method 5 8 XML Files Supported by the XML Browser The XML browser supports seven types of XML files This section describes the parameters...

Page 171: ...es no Title wrap yes no Menu Title Title MenuItem Prompt First Choice Prompt URI http somepage xml URI Dial Number to dial Dial Selection Selection Selection MenuItem SoftKey index 1 6 Label TextLabel Label URI http someserver somepage OR SoftKey someaction URI SoftKey TextMenu Table 5 2 lists the parameters in the XML file of the TextMenu type Table 5 2 Parameters in the XML file of the TextMenu ...

Page 172: ...In No yes no If the parameter is set to yes the IP phone responds only to the defined soft keys For example when a user picks up the IP phone the dialing page is not displayed If the Dial menu item is set to a value a user can make a call after picking up the phone Default value no WrapList No yes no Indicates whether to display the menu item specified by Prompt in multiple lines if the menu item ...

Page 173: ... of the TextMenu type Table 5 4 Functions of keys on the page of the TextMenu type Key Name Key Function UP DOWN Up and down arrow keys Moves the cursor up or down Digitkey Number keys 1 to 9 Moves the cursor to the menu item indicated by the same number If the number key that a user presses is larger than the number of menu items the IP phone moves the cursor to the last menu item Select Soft key...

Page 174: ...nt function DSS key including keys on expansion modules If the value of LockIn is no the IP phone performs the function specified by the DSS key if the value of LockIn is yes the IP phone does not respond to this key An example is as follows 5 8 2 TextScreen Figure 5 43 shows the page of the TextScreen type which displays a text note Figure 5 43 Page of the TextScreen type An example of the XML fi...

Page 175: ...m any operations within the interval the IP phone returns to the standby page Default value 45 LockIn No yes no If the parameter is set to yes the IP phone responds only to the defined soft keys For example when a user picks up the IP phone the dialing page is not displayed Default value no Title Yes Character string Title of the text note Wrap No yes no Indicates whether to display the title in m...

Page 176: ... the standby page OffHook Li nekey Handfree D SSkey Off hook Accou nt key Handsfree key DSS key If the value of LockIn is no the IP phone displays the dialing page or performs the function specified by the DSS key if the value of LockIn is yes the IP phone does not respond to the keys Cancel X key on an IP phone Returns to the standby page Ok OK key on an IP phone Accesses the URI specified by don...

Page 177: ...eInt empty password yes no editable yes no Prompt Guidance for the input Prompt URL Target receiving the input URL Parameter parameter name add to URL Parameter Default Default Value Default Selection Selection Selection InputField InputScreen Table 5 8 lists the parameters in the XML file of the InputScreen type Table 5 8 Parameters in the XML file of the InputScreen type Parameter Mandatory Valu...

Page 178: ...P phone returns to the standby page Default value 45 LockIn No yes no If the parameter is set to yes the IP phone responds only to the defined soft keys after the page of the InputScreen type is displayed For example when a user picks up the IP phone the dialing page is not displayed Default value no inputLanguage No English French German Italian Spanish Language of the content that a user enters ...

Page 179: ...can be set Type No IP string number timeUS timeInt dateUS dateInt empty Data type IP IP address string character string number timeUS time in 12 hour format AM indicates a time in the morning and PM indicates a time in the afternoon timeInt time in 24 hour format dateUS date in the format MM DD YYYY dateInt date in the format DD MM YYYY empty blank lines The number of lines is specified by display...

Page 180: ...ails see 5 7 8 Soft Keys Table 5 9 lists the formats of the timeUS timeInt dateUS and dateInt types Table 5 9 Description of the timeUS timeInt dateUS and dateInt types Type Format Example timeUS HH MM SS AM PM HH 1 to 12 MM 0 to 59 SS 0 to 59 02 00 23 AM 12 59 00 PM timeInt HH MM SS HH 0 to 23 MM 0 to 59 SS 0 to 59 23 25 00 dateUS MM DD YYYY MM 1 to 12 DD 1 to 31 YYYY 0000 to 9999 12 31 2009 date...

Page 181: ...umber Soft Key Index Name URI 1 Exit SoftKey Exit 3 Backspace SoftKey BackSpace 4 Submit SoftKey Submit An example is as follows 5 8 4 Directory Figure 5 45 shows the page of the Directory type which is used for downloading phone books from the server and displays phone books on the LCD Figure 5 45 Page of the Directory type An example of the XML file of the Directory type is as follows Directory ...

Page 182: ...does not perform any operations within the interval the IP phone returns to the standby page Default value 45 LockIn No yes no If the parameter is set to yes the IP phone responds only to the defined soft keys For example when a user picks up the IP phone the dialing page is not displayed Default value no Title Yes Character string Title of an phone book Wrap No yes no Indicates whether to display...

Page 183: ...is larger than the number of menu items the IP phone moves the cursor to the last menu item Dial Soft key URI SoftKey Dial Calls the number in the selected address book Previous Soft key URI SoftKey Previous Accesses the URI such as an HTTP address specified by Previous Next Soft key URI SoftKey Next Accesses the URI such as an HTTP address specified by Next Exit Soft key URI SoftKey Exit Displays...

Page 184: ... parameters in the XML file of the Execute type Table 5 15 Parameters in the XML file of the Execute type Parameter Mandatory Value Type Description Execute Yes The string can be any value including a blank character string Root element Beep No yes no Indicates whether to play a beep tone when the IP phone starts to run commands Default value no ExecuteItem Yes None Command item A maximum of 30 co...

Page 185: ... 17 lists the settings of XXXX in the URI Led XXXX on off slowflash fastflash Table 5 17 Settings of XXXX in the URI Led XXXX on off slowflash fastflash Setting Indicator Example EXP d d2 s d dth expansion module The value ranges from 1 to 6 d2 d2th key on an expansion module The value ranges from 1 to 20 s color of the indicator The value is RED or GREEN Led EXP38 2 3 RED on indicates that the in...

Page 186: ...pansion module The value ranges from 1 to 6 d2 d2th key on an expansion module The value ranges from 1 to 20 An example is as follows Key EXP 2 3 indicates that the third key on the second expansion module OFF_HOOK Off hook key Example Key OFF_HOOK ON_HOOK On hook OK OK key CANCEL X key UP Up arrow key DOWN Down arrow key LEFT Left arrow key RIGHT Right arrow key INCREASE Key for increasing the vo...

Page 187: ... of d ranges from 0 to 9 STAR Star key POUND Pound key GROUP_LISTEN Group listening key HOLD_PUBLIC Public Hold key when the SCA function is enabled HOLD_PRIVATE Private Hold key when the SCA function is enabled An example is as follows 5 8 6 Status Figure 5 46 shows the page of the Status type which displays the IP phone s state Figure 5 46 Page of the Status type An example of the XML file of th...

Page 188: ...pe No alert Currently only the value alert is supported If no type is specified status information is always displayed in turn on the LCD until a user presses a key or the IP phone exits the page as required Default value alert Timeout No Integer Unit second Timeout interval for displaying status information Default value 3 Softkey No XML object For details see 5 7 8 Soft Keys Table 5 20 lists the...

Page 189: ...ile of the Configuration type is used for modifying IP phone settings No page is displayed on the LCD for this file An example of the XML file of the Configuration type is as follows Configuration Beep yes no setType config boot ConfigurationItem Path path Path Session session Session Parameter parameter Parameter Value value Value ConfigurationItem Configuration Table 5 21 lists the parameters in...

Page 190: ...5 8 8 Soft Keys A user can define four soft keys on an IP phone The format of the file for configuring soft keys is as follows SoftKey index 1 6 Label Text Label URI http someserver somepage OR SoftKey someaction URI SoftKey Table 5 22 lists parameters for configuring soft keys Table 5 22 Parameters for configuring soft keys Parameter Mandatory Value Type Description SoftKey Yes None Root element ...

Page 191: ... Co Ltd 185 Table 5 23 Available soft keys Key Value Description Exit Displays the previous page Dial Calls the selected phone number Submit Submits information Select Displays the selected item Next Displays the next page Previous Displays the previous page Dot Enters a dot BackSpace Deletes the character to the left of the cursor ChangeMode Switches the input methods ...

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