Function Keys Features
Settings
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1. Click Function keys → Line Key.
2. Select the desired Line Key and select Paging in the Type.
3. Enter the paging code followed the number.
4. Select the Account.
5. Click the
button to save the configuration.
Shared Line
Htek IP Phone supports “Share Call Appearance” by Broadsoft and XCast standard. This
feature allows members of the SCA group to shared SIP lines and provides status
monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming
call designated for the SCA group, all of the members of the group will be notified of an
incoming call and will be able to answer the call from the phone with the SCA extension
registered in the group.
All the users that belong to the same SCA group will be notified by visual indicator when a
user seizes the line and places an outgoing call, and all the users of this group will not be
able to seize the line until the line goes back to an idle state or when the call is placed on
hold (with the exception of when multiple call appearances are enabled on the server
side).
In the middle of the conversation, there are two types of hold: Public Hold and Private
Hold. When a member of the group places the call on public hold, the other users of the
SCA group will be notified of this by the red-flashing button and they will be able to resume
the call from their phone by pressing the line button. However, if this call is placed on
private-hold, no other member of the SCA group will be able to resume that call.
To enable share call appearance, the user would need to register the share line account
on the phone. In addition, they would need to navigate to “Account” -
>
“Advanced” on the
webpage and set the line to “Share Line” and “SIP Server Type”, and configure the line
key or Line Key as “line” type with the desired account on webpage or LCD. If the user
requires more share call appearances, the user can configure multiple line keys (Function
keys->Line key) to be “line” type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary
can share the boss' extension number on her phone. When there is an incoming call to the
extension number of the boss, both the phones of the boss and the secretary will ring
simultaneously. Either the boss or the secretary can answer the call. Calls on share line
can be placed on hold or barged in.
