HTC VIVE Pro 2 User Manual Download Page 5

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Getting started

System requirements

To use VIVE Pro 2, your computer must meet the following system requirements:

Component

Recommended system
requirements

Minimum system requirements

Processor

Intel

Core

™

i5-4590 / AMD Ryzen

™

1500 equivalent or better

Intel Core i5-4590 / AMD Ryzen
1500 equivalent or better

GPU

NVIDIA

GeForce

RTX 2060 / AMD

Radeon

™

RX 5700 equivalent or better

NVIDIA GeForce GTX 1060 / AMD
Radeon RX 480 equivalent or
better

Memory

8 GB RAM or more

Video output

DisplayPort

™

1.4 or newer required to

use headset's full resolution

DisplayPort 1.2 or newer

USB port

1x USB 3.0 or newer

Operating
system

Windows

Windows 10

Make sure to use VIVE Link Box (2.0) and VIVE Headset Cable (2.0) included with VIVE Pro 2.

NVIDIA GeForce RTX 20 series (Turing), AMD Radeon 5000 (Navi) series, or better and
support for Display Stream Compression (DSC) are required to run the headset at full
resolution.

The VIVE Wireless Adapter supports a maximum resolution of 3264 x 1632 at a 90 Hz refresh
rate when used with VIVE Pro 2.

USB 3.0 is also known as USB 3.2 Gen 1.

Getting started

Summary of Contents for VIVE Pro 2

Page 1: ...VIVE Pro 2 User guide...

Page 2: ...ean 64 What should I do if a controller is not tracked 64 How do I know which controller is not tracked 64 What can I do if the controller trackpad is oversensitive 65 What should I do if my controlle...

Page 3: ...Settings Audio settings 74 System Dashboard settings 75 SteamVR 76 VIVE Console 79 Trademarks and copyrights Index 3 Contents...

Page 4: ...rtant information that you need in order to accomplish a certain task or to get a feature to work properly This is a warning Take note to avoid potential problems or prevent damage to your hardware In...

Page 5: ...more 8 GB RAM or more Video output DisplayPort 1 4 or newer required to use headset s full resolution DisplayPort 1 2 or newer USB port 1x USB 3 0 or newer 1x USB 3 0 or newer Operating system Windows...

Page 6: ...ions you re using see Installing SteamVR Base Station 2 0 on page 44 or Installing Base Station 1 0 on page 54 To connect VIVE Pro 2 to your computer using the link box see Connecting the headset to y...

Page 7: ...settings based on the capabilities of your graphics card You can manually change the settings See Changing headset display settings on page 79 Can I mix versions of base stations link boxes or cables...

Page 8: ...Use only the same version of base stations together Different base station versions are not interchangeable 8 Getting started...

Page 9: ...sensors that are tracked by the base stations The sensors on the headset are sensitive Do not cover or scratch the sensor lenses including the proximity sensor Front and side 1 Headset strap 2 Tracki...

Page 10: ...set cable 3 Volume button 4 Adjustment dial 5 Head pad 6 Mic mute button Bottom and inner 1 Nose rest 2 Lens distance button 3 Mic 4 Interpupillary distance IPD knob 5 Face cushion 6 Proximity sensor...

Page 11: ...lenses Keep it in a safe place so you can protect your headset during storage or shipping 1 Loosen the strap by rotating the adjustment dial counter clockwise and then detach the velcro fastener on t...

Page 12: ...3 Rotate the adjustment dial clockwise until the headset fits snugly and then reattach the velcro fastener on the top band 12 Headset and link box...

Page 13: ...ars until they re properly in place 5 Make sure that the headset cable passes through the cable clip at the back of the headset and is positioned straight down your back When taking the headset off re...

Page 14: ...eadset lenses focus images toward their optical center This is sometimes called the sweet spot in the VR industry By adjusting the IPD knob you can tune the sweet spot for the most comfortable view Mi...

Page 15: ...n the zero mark with the center of your pupil You may need to close your other eye to get a clear measure 30 40 50 0 10 20 60 3 Check the millimeter mark on the other eye You may need to close the fir...

Page 16: ...ear large prescription glasses adjust the lens distance to increase the space in the headset Make sure that no part of your glasses scratch the headset lenses Adjusting the lens distance on the headse...

Page 17: ...the face cushion on page 30 1 To remove the face cushion peel off starting from both ends of the face cushion until it detaches from the headset 2 To replace the face cushion insert the tab on the fa...

Page 18: ...rd party device to VIVE Pro 2 headset using a USB cable 1 Remove the face cushion from the headset visor by peeling it off from both ends 2 Carefully pull the flap on the left side of the headset viso...

Page 19: ...n and push the tabs of the compartment cover onto their corresponding holes 5 Replace the face cushion by inserting its tab into the slot on the headset and then aligning the hook and loop strips 6 Co...

Page 20: ...arphones If you need to you can remove the headset earphones 1 Peel off the side cushions on the strap near the earphones 2 Use a Phillips head screwdriver PH00 to detach the earphone from the strap 2...

Page 21: ...Replace the cap with the screw you removed earlier After detaching the earphones make sure to put them in a safe place Do not squeeze or press down the earphones When storing do not put the earphones...

Page 22: ...use compatible 3 5mm earphones you ll need a USB Type C to 3 5mm audio adapter 1 Remove the headset earphones first otherwise audio will still come out from them For details see Removing the headset...

Page 23: ...pull the flap on the left side of the headset visor to remove the compartment cover and access the headset cable ports 4 Insert the cable connector of your earphones on the USB Type C port 23 Headset...

Page 24: ...tab into the slot on the headset and then aligning the hook and loop strips Reattaching the head pad on the headset strap Always make sure that the head pad is attached to the headset 1 Hold the head...

Page 25: ...s left side to align its tabs with the slots on the headset strap 5 Press the tabs on the head pad s left side into the slots on the headset strap to fully attach the head pad Updating the headset fir...

Page 26: ...standby Red when an error is encountered with cables display or the like What is the dual camera used for The dual camera brings real world into VR Some VR content will use the dual camera to scan you...

Page 27: ...er into an electrical outlet 3 Insert the opposite end of the USB 3 0 cable on your computer s USB port 4 Insert the DisplayPort cable end to the DisplayPort port on your computer s graphics card wher...

Page 28: ...rting the link box If you re experiencing tracking or other issues restarting your link box might help Here s how 1 Close VIVE Console and SteamVR on your computer 2 Press the Power button to turn the...

Page 29: ...0 come in the box when you purchase VIVE Pro 2 Check their labels Make sure they match the image below Product care and repair Caring for your VIVE Pro 2 Follow these tips to properly care for your VI...

Page 30: ...ches Cleaning the face cushion 1 Before cleaning the face cushion remove it first from the VIVE Pro 2 headset For details see Replacing the face cushion on page 17 2 When cleaning the face cushion rem...

Page 31: ...dry before using it to clean the lenses Wipe in a circular motion from the center to the outer edges of the lenses While cleaning the lenses do not scratch the lenses nor disassemble other parts of t...

Page 32: ...ping 1 Face cushion 2 Compartment cover 3 Headset cable Follow these steps to properly detach the accessories from the headset Remove the face cushion from the headset visor by peeling it off from bot...

Page 33: ...Unplug the headset cable After removing the accessories the headset you ll send for return should look like the following 33 Headset and link box...

Page 34: ...asier access to the connector slots pull up the headset strap L L 2 Align and reinsert the headset cable connector side with round mark up to the port with the corresponding round mark You ll hear a c...

Page 35: ...sses through the ridge and the cable clip at the back of the headset L Replace the compartment cover Align the tabs on the cover with the holes on the compartment and then push the cover until it snap...

Page 36: ...standby mode Activate it by moving the headset or starting a VR app If the LED is red check if you re encountering a cable connection or driver error For more information you may refer to this SteamV...

Page 37: ...Option Description Restart the link box For details see Restarting the link box on page 28 For more information you may refer to this SteamVR Troubleshooting article 37 Headset and link box...

Page 38: ...pp If you still get an error reboot your computer and reopen the SteamVR app For more information you may refer to the SteamVR Troubleshooting page My headset display is blurry What should I do Try th...

Page 39: ...R app and then click Create System Report 3 Make sure that VIVE Pro 2 devices connect via a USB xHCI port rather than to a port from a specific manufacturer which might have a compatibility issue with...

Page 40: ...are pairing Check if you re having CPU performance issues On the SteamVR app click Display Performance Graph If you see spikes in the graph it means that the issue is with the CPU There s no audio whe...

Page 41: ...turn off this device to save power option What should I do if there s cracking noise from the headset earphones When this happens after the headset reactivates from standby mode unplug and replug the...

Page 42: ...may vary please contact customer care with questions The base stations use advanced optics to help your headset and accessories maintain precise tracking in your play area The base stations beam signa...

Page 43: ...not attempt to pry open the base stations as doing so could injure you or damage the product If the front panel is cracked or damaged stop using the base stations and contact HTC Support 43 Base stati...

Page 44: ...omised performance Remember to peel off the protective film from the front panel after you ve mounted the base stations 1 Mount the base stations diagonally at opposite corners of your space and near...

Page 45: ...hardware the status lights should be white or green Once turned on do not move or adjust the angles of the base stations as it could disrupt the tracking process Otherwise you will need to set up the...

Page 46: ...play area set up at above head height ideally more than 2 m or 6 5 ft from the floor with the angle of each base station adjusted between 25 and 35 degrees If your space doesn t allow for this kind o...

Page 47: ...o a different channel This will be handled by the SteamVR software automatically Each base station has a 150 degree horizontal field of view Rotate the angle of the base stations left or right to fine...

Page 48: ...se Stations 2 0 to the standard setup Follow these procedures in the order below to complete the process Installing SteamVR Base Station 2 0 on page 44 Configuring the base station channels on page 49...

Page 49: ...p multiple base stations to cover most asymmetric and irregular spaces within the range of SteamVR Base Station 2 0 Here are some examples Can I use an odd number of SteamVR Base Stations 2 0 Yes Each...

Page 50: ...tions that have not been detected click Scan For More 4 To change its channel click on a base station link Select an unused channel and then click Apply You can also click Automatic Configuration to l...

Page 51: ...Using the mounting kit to install SteamVR Base Station 2 0 For best results install SteamVR Base Station 2 0 using a mounting kit which is provided as an in box item in VIVE Pro 2 full kit If you bou...

Page 52: ...h the power cable to each base station 5 6 4 Cleaning the base stations Always keep the base stations and their power adapters dry and away from liquids to avoid shock hazard To clean the base station...

Page 53: ...s are turned on they may affect some nearby infrared sensors such as those used by an IR TV remote control 1 Status light 2 Front panel 3 Channel indicator recessed 4 Power port 5 Channel button 6 Syn...

Page 54: ...ng unstable mounting solutions or surfaces that are prone to vibration 2 Adjust the base stations so that the front panels are facing toward the center of the play area 3 Attach the power cables to th...

Page 55: ...Once turned on do not move or adjust the angles of the base stations as it could disrupt the tracking process Otherwise you will need to set up the play area again 55 Base stations...

Page 56: ...ch may negatively affect the performance of the base stations Using the mounting kit to install Base Station 1 0 For best results install the base stations using a mounting kit If you purchased the fi...

Page 57: ...fix the angle of the base station tighten the clamping ring back in 6 Attach the power cable to each base station 4 6 5 Updating Base Station 1 0 firmware via cable connection You can connect the bas...

Page 58: ...2 0 FAQs How do I update base station firmware via Bluetooth Make sure your headset is connected to your computer during the update 1 From your computer open the SteamVR app 2 Click Devices Bluetooth...

Page 59: ...e contact customer care What should I do if any of the base stations is not detected If any of the base stations appear disabled in the SteamVR app try the following to troubleshoot the problem Turn t...

Page 60: ...ies section on www vive com product Product availability may vary please contact customer care with questions Use the controllers to interact with objects in the VR world The controllers have sensors...

Page 61: ...the provided power adapters and USB cables When the controller is plugged in and fully charged its status light shows green if the controller is on or white if the controller is off Turning the contr...

Page 62: ...n t have the full kit To order go to the Accessories section on www vive com product Product availability may vary please contact customer care with questions Attaching the lanyards can help prevent a...

Page 63: ...the latest firmware updates Here s how 1 From your computer open the SteamVR app 2 If you see the icon mouse over it to check if the firmware is out of date If so click Update Device 3 Using a micro...

Page 64: ...order go to the Accessories section on www vive com product Product availability may vary please contact customer care with questions When a controller appears disabled in the SteamVR app try the foll...

Page 65: ...can purchase them separately if you don t have the full kit To order go to the Accessories section on www vive com product Product availability may vary please contact customer care with questions Ch...

Page 66: ...you have a firmware update that failed To recover from this error see How do I recover my controller after an interrupted update on page 67 The controller automatically turns off What should I do This...

Page 67: ...product Product availability may vary please contact customer care with questions If a controller firmware update was interrupted your controllers will go into bootloader mode Here s how to recover t...

Page 68: ...you will designate as the play area For best results do the following Move furniture and other obstacles like pets out of the play area Place your computer next to your play area The headset cable ext...

Page 69: ...space you have Room scale setup needs a minimum play area of 2 m x 1 5 m 6 ft 6 in x 5 ft Examples of room scale setup Base Station 2 0 Base Station 1 0 Seated and standing experiences do not have spa...

Page 70: ...is option if you only want to experience VR in a seated or standing position 1 From your computer open the SteamVR app 2 Click and then select Room Setup Standing only 3 Review the prompts and follow...

Page 71: ...SteamVR app 2 Click and then select Room Setup Room scale 3 Review the prompts and follow the on screen instructions to complete the process When tracing the boundaries of the play area make sure that...

Page 72: ...ive com After setting up how do I turn the VIVE system on Make sure you ve followed these steps to get your VIVE Pro 2 system ready for use 1 From your computer open the SteamVR app 2 Make sure your b...

Page 73: ...o the object while in VR Can seated standing only experiences work at room scale Even if you have a room scale setup you can still use VR apps that are designed for seated or standing only experiences...

Page 74: ...Ambient Hear background sounds from your room while in VR Choose this if you re expecting someone to call or ring your door bell Once you change to another audio mode it will be applied the next time...

Page 75: ...ton on either controller Changing the Chaperone settings The Chaperone shows a grid whenever you re close to the bounds of your play area You can change how the grid looks 1 From the System Dashboard...

Page 76: ...on to turn on Use Dome Projection to make it appear like you re in a planetarium 5 Click the box to the right of Play Area Floor Color to add color to the floor of your play area You can also change t...

Page 77: ...ill look like in Room View Camera Mode Checking for firmware updates Firmware updates include improved features and bug fixes 1 From your computer do one of the following On the SteamVR status window...

Page 78: ...ur installation is intact 1 From your computer close the SteamVR app 2 Open the Steam app and then go to the Library tab 3 On the left panel click the drop down menu and select Tools 4 Right click Ste...

Page 79: ...ng VIVE Console Changing headset display settings Display settings are set automatically based on the capabilities of your graphics card By default these settings prioritize higher resolution You can...

Page 80: ...power banks Enabling motion compensation Turning on motion compensation helps keep the frame rate consistently high even if you have less than ideal computer specs 1 From your computer open the VIVE C...

Page 81: ...d the following NVIDIA GeForce GTX1060 AMD Radeon RX 480 equivalent or better Windows 10 version 1903 or later Here s how to enable motion compensation From VIVE Console click Settings Video Then turn...

Page 82: ...ta program anytime by turning the Beta program switch off What do the error codes and messages mean What can I do Check the error code associated with the issue and then try to resolve the error with...

Page 83: ...n your computer Check if your graphics card supports DisplayPort 007 008 ROM checksum failed Try again after updating the software 1 Follow the steps to re download and update the software 2 Run the f...

Page 84: ...date failed 1 Restart your computer as well as the link box 2 Retry the firmware update 102 106 107 108 Headset firmware update failed 1 Restart your computer as well as the link box 2 Retry the firmw...

Page 85: ...rt your computer 210 The compositor is disconnected Restart VIVE Console to fix this Restart VIVE Console 211 Check that your GPU driver is updated to the latest version Make sure your GPU driver is u...

Page 86: ...to the latest version 2 In SteamVR click Settings 3 Click Startup Shutdown Manage Add Ons 4 In Manage SteamVR Add Ons do one of the following To the right of viveVR click Unblock Make sure viveVR is...

Page 87: ...um number of monitors There s a limit to the number of monitors you can connect to your graphics card Depending on the selected headset display resolution do the following Ultra Extreme mode Connect a...

Page 88: ...with association with or endorsement of or by HTC Corporation Not all marks listed necessarily appear in this User Guide Screen images contained herein are simulated HTC shall not be liable for techn...

Page 89: ...Headset about 9 adjusting the IPD 14 adjusting the lens distance 16 connecting a USB device 18 product care 29 putting on 11 replacing the face cushion 17 L Link box about 26 connecting the headset 2...

Page 90: ...V VIVE Console beta program 82 Firmware update 81 motion compensation 80 reinstall USB drivers 81 Vive system turning on 72 90 Index...

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