Technical support 221
•
Join the discussion (
http://forums.itrc.hp.com
)—The HP Support Forum is a community-based, user-
supported tool designed so that HP customers can discuss HP products. To discuss Insight Control
and Insight Essentials software, click
Management Software and System Tools.
•
Software and Drivers download pages (
http://www.hp.com/support
)—These pages provide the
latest software and drivers for your ProLiant products.
•
Management Security (
http://www.hp.com/servers/manage/security
)—HP is proactive in its
approach to the quality and security of all its management software. Be sure to check this website
often for the latest downloadable security updates.
•
Obtain the latest SmartStart (
http://www.hp.com/servers/smartstart
)—You can download the
SmartStart, Management, and Firmware CDs by following a simple registration process from the
SmartStart website. To receive physical kits with each release, you can order single release kits from
the SmartStart website. To receive proactive notification when SmartStart releases are available,
subscribe to Subscriber's Choice (
http://www.hp.com/go/subscriberschoice
).
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html
).
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
(
http://welcome.hp.com/country/us/en/contact_us.html
). To contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
http://www.hp.com/hps
).
•
In other locations, see the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html
).
Before you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
