HP Vectra VLi 8, Supplementary Manual

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1 Troubleshooting Your PC
Troubleshooting Help Zone
24
Hard Disk, CD-ROM, CD-RW or DVD Drive Test Error
Problem Possible cause To try and fix this...
Power-On-Self-Test
displays hard disk, DVD or
CD-ROM drive test error The drive is incorrectly
configured in the PC’s
Setup program. Refer to
page 34.
1 Switch the PC OFF then ON.
2 When the message Press F2 to Enter Setup appears,
press the
F2
key. Refer to page 124.
3 Check the drive is enabled and the correct type is selected.
If the problem persists, run DiagTools from the HP Image Creation & Recovery CD-ROM to test your
hard drive, or from your hard drive to test the CD-ROM drive. Refer to page 14.
You may need to update
your PC’s Basic Input
Output System (BIOS). Create a floppy to update your PC’s BIOS. Refer to page 41.
More Advanced Troubleshooting
The drive cables are not
correctly connected. 1 Disconnect the power cord.
2 Remove the PC’s cover. See page 47 (DT) or page 81 (MT).
3 Check the drive’s power and data cables are correctly
connected. See page 52 (DT) and page 87 (MT).
4 Close the PC then switch it on and check it works.
The drive cable is not
working. 1 Disconnect the power cord.
2 Remove the PC’s cover. See page 47 (DT) or page 81 (MT).
3 Replace the drive cable by a known working cable from the
same model of PC.
4 Close the PC then switch it on and check it works.
The drive is not working. 1 Disconnect the power cord.
2 Remove the PC’s cover. See page 47 (DT) or page 81 (MT).
3 Replace the drive by a known working drive from the same
model of PC. See page 55 (DT) or page 90 (MT).
4 Close the PC then switch it on and check it works.
The system board is not
working. 1 Disconnect the power cord.
2 Remove the PC’s cover. See page 47 (DT) or page 81 (MT).
3 Replace the system board by a known working board from
the same model of PC. See page 70 (DT) or page 107 (MT).
4 Close the PC, reconnect the power cord and check that the
PC and drive work.
5 If the drive works, contact your authorized support provider
for further troubleshooting information.
You receive a S.M.A.R.T.
alert during the Power-On-
Self-Test. Defective drive Important: Carry out an immediate data backup, then contact
your authorized support provider.
Refer to page 33 for more information on troubleshooting drives. If the problem persists, contact your authorized support
provider