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HP Vectra VLi 8, Supplementary Manual

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HP Vectra VLi 8 Supplementary Manual Download Page 13

13

1   Troubleshooting Your PC

Troubleshooting Quick Reference

Troubleshooting Quick Reference

PC won’t start

•

Check power cord is correctly connected.

•

Check voltage switch is correctly set.

PC starts but there is no
display

•

Check the display is correctly connected and switched ON.

•

Check the display’s brightness and contrast settings.

•

Check the graphics card is fully inserted into its connector

PC starts but pressing keys 
on the keyboard or moving the 
mouse has no effect

•

Check the keyboard and mouse cables are properly connected.

•

Check the keyboard and mouse drivers are correctly installed.

PC starts but there may be a 
software problem

•

Refer to page 19.

•

Refer to the software documentation or the software provider’s support web site for information.

PC starts but there may be a 
hardware problem

•

Run DiagTools to analyze the problem

. 

Refer to page 14.

•

Upgrade your PC’s BIOS. Refer to page 41 .

PC starts but there is a
configuration error

•

Run the HP 

Setup

 program to correct the configuration problem

. 

Refer to  page 124.

If there is a
memory error

•

Check memory modules are of the correct type

, 

HP-supported and correctly inserted in their sockets

. 

Refer to page 50 

(desktop) or page 84 (minitower).

If there is a mouse
or keyboard error

•

Check the mouse and power cables are correctly connected.

•

Check the device driver is correctly installed.

•

Check the device configuration in 

Setup. 

Refer to page 124.

•

Clean the mouse ball.

If there is a floppy
disk error

•

Try using a known working floppy disk.

•

Check the floppy drive configuration in 

Setup. 

Refer to  page 124.

•

Check the drive cable is correctly connected

. 

Refer to page 52 and page 61 (desktop) or page 87 and page 90  (minitower).

If there is a hard drive 
or CD-ROM error

•

Check the drive configuration in 

Setup. 

Refer to page 124.

•

Check the drive cable is correctly connected

. 

Refer to page 52 and page 55 (desktop) or page 87 and page 97  (minitower).

•

Ensure the OS and drivers are installed.

•

Check any drive jumpers are correctly set.

If there is a CMOS error

•

Check the power cord is connected.

•

Check power to system board is correctly connected. Refer to page 71 (desktop) and page 109  (minitower).

•

Clear CMOS. Refer to page 127.

•

Ensure the OS and drivers are installed.

•

Upgrade your PC’s BIOS. Refer to page 41 .

If there is a serial or parallel 
port error

•

Check the devices are connected and on line.

•

Check device drivers are installed.

•

Check the device configuration in 

Setup. 

Refer to page 124.

•

Try using a known working device.

Summary of Contents for Vectra VLi 8

Page 1: ...English 1 www hp com go vectrasupport Troubleshooting and Upgrade Guide www hp com desktops pccafe k2 up book Page 1 Friday December 17 1999 6 32 PM ...

Page 2: ...roprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company AdobeTM and AcrobatTM are trademarks of Adobe Systems Incorporated KensingtonTM is a trademark of Kensington Microware Ltd McAfee VirusScan is a registered trademark of Net...

Page 3: ...eplace only with the same or equivalent type recommended by the manufacturer The battery in this PC is a lithium battery that does not contain heavy metals Nevertheless in order to protect the environment do not dispose of batteries in household waste Please return used batteries to the shop from which you bought them to the dealer from whom you purchased your PC or to HP so they can either be rec...

Page 4: ...Service Handbook Chapters information on upgrade and replacement parts including HP part numbers Technical Reference Manual technical information on system components such as system board chipset and BIOS You will also find complete information on available service and support on HP s Web site To see the full set of services available go to www hp com go vectra Which Vectra PC Do You Have Before c...

Page 5: ...hut Down Your PC 18 Software Problem 19 Monitor Not Working Properly 20 PC Displays an Error at Startup 21 Other Configuration Problems 27 Problem Installing an Accessory Board 28 Problem Installing a LAN Card 29 Problem Installing a Smart Card Reader 29 Problem Installing an Add On Sound Card 30 PC Has an Audio Sound Problem 31 Printer Problem 32 Problems Using the Euro Symbol 32 More Troubleshoo...

Page 6: ...acting Support 44 2 How to Install and Replace Components In Your Desktop PC Before Starting 46 Removing and Replacing the Cover 47 Removing the Cover 47 Replacing the Cover 48 The Label Inside Your PC 49 Upgrading the Main Memory 50 Upgrading and Installing Mass Storage Devices 52 Connecting Devices 52 Upgrading the Hard Disk Drive 55 Installing a Second Hard Disk Drive 56 Installing Removable Me...

Page 7: ...7 Replacing the Processor 68 Replacing the System Board 70 Replacing the Power Supply 71 Changing the Battery 73 Replacing a Power Protection Device 75 Installing a Security Cable 78 3 How to Install and Replace Components In Your Minitower PC Before Starting 80 Removing and Replacing the Cover 81 Removing the Cover 81 Replacing the Cover 82 The Label Inside Your PC 83 Upgrading the Main Memory 84...

Page 8: ...ssory Boards 99 Accessory Board Slots 99 Installing an Accessory Board 100 Configuring Accessory Boards with Plug and Play 102 Configuring non Plug and Play ISA Accessory Boards 103 Replacing the Processor 104 Replacing the System Board 107 Replacing the Power Supply 109 Changing the Battery 112 Replacing a Power Protection Device 114 Installing a Security Cable 117 4 Managing Your PC Setting Pass...

Page 9: ...r 125 System Board Switches 126 Clearing your PC s BIOS CMOS Settings 127 Clearing CMOS Using the Setup Program 127 Manually Clearing CMOS 127 Master Pass Key System 129 5 Technical Information IRQs DMAs and I O Addresses Used by Your PC 132 Power Consumption 134 Acoustic Noise Emission 134 Physical Characteristics 135 ...

Page 10: ...10 English ...

Page 11: ...g Your PC This chapter can help you solve problems you may have when using your PC Do not hesitate to use the DiagTools utility described on page 14 DiagTools can help you diagnose hardware problems quickly and easily ...

Page 12: ...o some troubleshooting For quick tips refer to Troubleshooting Quick Reference on page 13 For more detailed help refer to Troubleshooting Help Zone on page 15 Run HP s powerful diagnostic utility DiagTools to check your hardware refer to page 14 For a wide range of information and support refer to the HP Vectra support web site at www hp com go vectrasupport Still Need Help Collect information on ...

Page 13: ...nserted in their sockets Refer to page 50 desktop or page 84 minitower If there is a mouse or keyboard error Check the mouse and power cables are correctly connected Check the device driver is correctly installed Check the device configuration in Setup Refer to page 124 Clean the mouse ball If there is a floppy disk error Try using a known working floppy disk Check the floppy drive configuration i...

Page 14: ...precise information to support personnel so they can solve any problems quickly and effectively For more information about DiagTools refer to the DiagTools User s Guide available on the HP web site in PDF Adobe Acrobat format Running DiagTools You can run DiagTools either from Your PC s hard drive To run diagnostics from the hard drive restart the PC and press F10 when the message Press F10 to sta...

Page 15: ... properly page 20 Your PC doesn t start properly and displays an error message on the monitor page 21 Memory test error page 21 Keyboard or mouse test error page 22 Floppy drive test error page 23 Hard disk DVD or CD ROM test error page 24 CMOS test error page 25 Serial or parallel port test error page 26 Other configuration problems page 27 You re having problems installing an accessory board pag...

Page 16: ...o not open the PC when the power cord is connected One of the internal devices is causing the problem 1 Disconnect the PC s power cord 2 Remove the PC s cover 3 Check all required internal components are in place 4 Remove internal power connectors from all internal devices 5 Reconnect the power connectors one by one to the internal devices to see which device is defective 6 Replace the PC s cover ...

Page 17: ...cord and start up the PC You might have made changes to the PC sSetup program 1 Enter the Setup program by pressing F2 when prompted during startup 2 Reload the factory settings by pressingF9 3 PressESC twice to exit the Setup program saving changes When you start the PC you get a non system disk or operating system not found message There is a non bootable floppy disk in your floppy drive 1 Remov...

Page 18: ...lem persists try removing any added memory or expansion cards Problem To try and fix this You have forgotten the password that has been set in the Setup program to prevent unauthorized users from starting your PC see page 124 1 Ask your system administrator if you have one to remind you of the password 2 If you cannot find out the password clear passwords see page 120 This allows the PC to start w...

Page 19: ...ontinues contact the software manufacturer s support services Date and time are wrong The date and time can be incorrect for the following reasons The time has changed to or from Summer Time The PC has been unplugged from the power too long and the battery is discharged To change the date and time select Settings ð ðControl Panel ð ðDate Time from the Start menu or use the Setup program see page 1...

Page 20: ...econnect the monitor cable 4 Switch on the monitor and see if it works More Advanced Troubleshooting The monitor settings in your PC are incompatible with your monitor Refer to the monitor manual to find out which settings are supported then change the settings as follows Windows NT 4 0 Enter VGA mode when prompted during start up then reset the resolution Windows 95 Windows 98 and Windows 2000 Re...

Page 21: ...ry modules are not working 1 Disconnect the power cord 2 Remove the PC s cover Seepage 47 DT or page 81 MT 3 Replace the memory modules by known working memory modules from the same model of PC See page 50 DT or page 84 MT for more information on memory modules 4 Close the PC reconnect the power cord and check that the PC boots starts If the problem persists run DiagTools to diagnose the problem R...

Page 22: ... shown below If the problem persists run DiagTools to diagnose the problem Refer to page 14 You may need to update your PC s Basic Input Output System BIOS Create a floppy to update your PC s BIOS Refer topage 41 The keyboard mouse are not working 1 Switch off the PC 2 Replace the keyboard mouse by known working units 3 Switch on the PC and check it works More Advanced Troubleshooting The system b...

Page 23: ... correctly connected and that the power cable pins are not bent Seepage 52 DT and page 87 MT 4 Close the PC then switch it on and check it works The drive cable is not working 1 Disconnect the power cord 2 Remove the PC s cover See page 47 DT or page 81 MT Replace the floppy drive cable by a known working cable from the same model of PC 3 Close the PC then switch it on and check it works The drive...

Page 24: ... then switch it on and check it works The drive cable is not working 1 Disconnect the power cord 2 Remove the PC s cover See page 47 DT orpage 81 MT 3 Replace the drive cable by a known working cable from the same model of PC 4 Close the PC then switch it on and check it works The drive is not working 1 Disconnect the power cord 2 Remove the PC s cover See page 47 DT orpage 81 MT 3 Replace the dri...

Page 25: ...2 MT You may need to clear CMOS settings Refer to page 127 You may need to update your PC s Basic Input Output System BIOS Create a floppy to update your PC s BIOS Refer to page 41 More Advanced Troubleshooting Power is not correctly connected to the system board 1 Disconnect the power cord 2 Remove the PC s cover Seepage 47 DT or page 81 MT 3 Check the power connector is correctly attached to the...

Page 26: ... the PC and the external devices Incorrect device drivers may be installed Refer to the documentation for your serial or parallel device If the problem persists run DiagTools to diagnose the problem Refer to page 14 You may need to update your PC s Basic Input Output System BIOS Create a floppy to update your PC s BIOS Refer to page 41 More Advanced Troubleshooting The system board is not working ...

Page 27: ...Make a note of your current Security settings and then exit Setup 1 Turn off the PC and disconnect the power cord 2 Remove the cover 3 Set system board switch 2 on the Clear CMOS to ON to clear the configuration See page 127 for the location of the switch block 4 Replace the cover and reconnect the power cord 5 Turn on the PC This will erase the CMOS memory 6 Wait until the PC has started A messag...

Page 28: ...u that there is no IRQ Interrupt Request available for the accessory board Check that you have followed the installation instructions provided with the accessory board Check if the new accessory board supports shared interrupts and if possible implement a shared interrupt refer to the accessory board manufacturer for more information Remove the new accessory board More Advanced Troubleshooting For...

Page 29: ... still does not work Try Setting the PnP Operating System field in the Setup program to NO applies to ISA and PCI boards To enter Setup restart the PC and press F2 when the Vectra logo appears Putting the LAN card into another PCI or ISA slot You have installed a LAN card that supports the Wake On LAN feature and the feature does not work Refer to the LAN card documentation for instructions about ...

Page 30: ...ated audio Turn on or restart the PC 1 When the Vectra logo appears press F2to enter the Setup program 2 Go to the Advanced menu 3 Select Integrated Audio Interface and press Enter 4 Set Integrated Audio Interface to Disabled 5 Exit Setup and save the changes You have installed a new add on sound card and you get a message telling you that there is no IRQ Interrupt Request available for the sound ...

Page 31: ...your PC s Setup program Audio input from the microphone is too low or no audio at all 1 Check that the microphone specifications meet the requirements of the 16 bit sound components The microphone should be a 600 ohm electret type 2 Double click on the speaker icon to check that Microphone is selected and that the volume level is set high enough to be heard Ensure that theMicrophoneBoost optioniss...

Page 32: ...his If your keyboard has a Euro symbol key it can only be used with operating systems and applications that support this feature Only the latest Operating Systems such as Windows 98 provide integrated support for the Euro symbol in certain languages only Not all applications support the Euro symbol Not all fonts contain the Euro character Windows 95 and Windows NT 4 0 Only certain versions of Wind...

Page 33: ...ure you are using a formatted diskette and it is inserted correctly 2 Make sure that the Flexible Disk Drives ðFloppy Disk Controlleroption in the Setup Advanced menu is enabled Refer to page 124 3 Check that correct floppy type is highlighted in the Legacy Diskette A field in theSetup Main menu It should read 1 44 M 3 5 in You may need to configure this differently for use in Japan See the Setup ...

Page 34: ...the hard disk activity light does not flicker when the PC is accessing the hard disk drive check that the drive s power and data cables are correctly connected and that the status panel connector is firmly attached to the system board If you have a SCSI hard drive check that the hard drive activity LED cable is correctly connected Refer to the hard drive s documentation for more information Checkl...

Page 35: ...g try accessing the disc by clicking on the drive icon or drive letter assigned to the drive by your operating system Checklist 1 If you have difficulty removing a disc from the CD ROM or DVD drive during a power failure for example you can use the manual eject button For example to eject a CD ROM using the manual eject button With a thin solid rod such as the end of a paper clip push the CD ROM d...

Page 36: ...ontroller test failure Inform authorized support provider HP reseller that system board is defective 1 3 3 1 28h RAM module badly inserted or RAM module missing Ensure the memory module is correctly seated Use only HP memory modules provided for your PC model 1 3 4 1 2Ch RAM failure on address line Check the memory is correctly installed If the error still occurs replace the module Use only HP mem...

Page 37: ...rovider HP reseller that system board is defective 1 2 98h Video configuration failure or option ROMs check sum failure This can be caused by problems with the ROM on integrated video an add on video board or the ROM on a SCSI card Inform reseller for the affected component Beep Pattern Beep Code Numeric Code Description Recommended Action ...

Page 38: ... and format a newly installed hard drive run DiagTools hardware diagnostics When Should I Use the CD ROM NOTE It is important to perform a backup of all important data before performing a hard disk recovery since the existing contents of your hard drive will be overwritten To run DiagTools if you cannot run diagnostics from the hard disk partition To perform a full recovery on a new hard drive if ...

Page 39: ... accessed by pressing F2 during startup Recovering Hard Disk Contents In the unlikely event of a hard disk crash you can recover your PC s preloaded operating system and software using the HP Image Creation Recovery CD ROM supplied with your PC You can recover for example Windows 95 Windows 98 or Windows NT 4 0 Service Pack depending on your model Any HP supplied drivers for example video IDE and ...

Page 40: ...nts Reinstallation of Windows NT Service Pack After reinstalling drivers or reconfiguring your operating system you must install the Service Pack This can be found in the D I386 SPx directory on the HP Image Creation Recovery CD ROM To install the Service Pack double click on the SP5I386 EXE or UPDATE EXE file as appropriate Changing the Hard Disk If the hard disk is corrupted and you can no longe...

Page 41: ...always the possibility of a failure This may occur for example if there is a power failure while the BIOS is being updated To avoid having to replace the system board due to corrupted EEPROM follow this recovery procedure to restore the contents of EEPROM 1 Create a bootable floppy disk in MS DOS by typing format a s 2 Copy the BIOS image you require for example hyxxxx ful where xxxx corresponds t...

Page 42: ...e and will appear inactive even after the update procedure has finished To power off the system after the update press and hold the power button for at least 4 seconds 7 Power off the PC and remove the PC s cover 8 Reset system board switch 1 BIOS Crisis Recovery to OFF and replace the PC s cover ...

Page 43: ...port web site provides extensive support material that can help you troubleshoot problems on your PC Documentation for your PC Technical notes BIOS updates including the upgrade utility and instructions The latest drivers and software utilities For HP s support web site connect to www hp com go vectrasupport ...

Page 44: ...ning normally Recent changes to the PC Have there been any recent changes made to the PC Hardware Configuration Which BIOS version is used The BIOS version is displayed on the Summary Screen accessed by pressing Esc during start up Any BIOS parameter changes Did the problem occur after changes were made to the BIOS using the Setup program Make a list of slots and interrupts used by additional card...

Page 45: ...slots may come with pre installed boards Main Memory Modules PC600 and PC700 RAMBUS DRAM 64 MB kit 128 MB kit 256 MB kit Front Access Device Lower Shelf CD ROM drive CD RW drive DVD drive Tape drive Zip drive or Power Protection Device Hard Disk Drive You can replace hard disk drive with a larger one or add a second drive Accessories You Can Install Front Access Device Upper shelf some models alre...

Page 46: ... any servicing operation Always replace the cover before switching the PC on again To avoid electric shock and harm to your eyes by laser light do not open the laser module The laser module should be serviced by service personnel only Do not attempt to make any adjustment to the laser unit Refer to the label on the CD ROM drive for power requirements and wavelength This product is a class 1 laser ...

Page 47: ... and Replacing the Cover Removing the Cover 1 Switch off the monitor and PC disconnect all power cords and any telecommunication cables 2 If necessary unlock the cover with the key at the rear of the PC 3 Open the latch and remove the cover 4 Remove the front panel if you are adding a front access device ...

Page 48: ...PC Removing and Replacing the Cover 48 Replacing the Cover 1 Ensure that all internal cables are properly connected and safely routed not trapped or snagging on anything 2 Replace the front panel 3 Replace the cover making sure you align the hinges properly ...

Page 49: ... be used as a simplified guide to help you install accessories and replace components 6 5 4 5 5 Shows how to remove the front panel Shows how to remove the CD ROM DVD CD RW drive Shows how to add an accessory board Shows how to remove the floppy drive or hard drive Shows how to remove cables from drives k2 up book Page 49 Friday January 7 2000 10 37 AM ...

Page 50: ...t to the web site www hp com go pcaccessories If you are installing only one memory module install it in the slot nearest the processor Fill the remaining slot with a continuity module Continuity modules are flat on both sides they have no soldered components and are lower than memory modules You can install up to a total of 512 MB two 256 MB modules and up to 1GB when 512MB modules become availab...

Page 51: ...Main Memory 2 Open the two tabs and remove the old memory or continuity module 3 Line up the two side notches correctly and insert the new memory module pressing down firmly on the top 4 Replace the cover described in this chapter memory module continuity module processor side ...

Page 52: ...secondary IDE controller PRIMARY and SECONDARY are printed on the system board to help you locate the connectors NOTE Do not connect a hard drive on the one hand and a CD ROM CD RW or DVD drive on the other to the same IDE cable as this would adversely affect the drives performance The IDE cables in your PC are cable select You must therefore set the jumpers on any IDE devices you install to cable...

Page 53: ...disk drive cable For optimum performance use this cable to connect the Ultra ATA IDE hard disk drive A second IDE drive cable that supports two IDE devices If you install a CD ROM drive a DVD drive or a Zip drive connect it to this cable The third cable is non IDE and has one connector for a floppy drive Up to four IDE devices can be connected to the system board using the IDE data cables CD ROM C...

Page 54: ... you must set jumpers or if there is a special installation procedure to follow The cables provided with your PC are cable select This means that you do not need to change the jumper settings on a hard drive if you set the drive to cable select On selected models an Ultra 2 16 bit SCSI cable with two connectors There is one external connector on the rear of the PC terminator SCSI Models ...

Page 55: ...sure that you back up your files before you install a hard disk drive Refer to your operating system documentation for information on how to do this You can replace your PC s hard disk drive with a larger one To do this 1 Remove the computer s cover described in this chapter 2 Remove the drive s connectors 3 Loosen the hard drive screws from the top of the drive tray and slide out the old hard dri...

Page 56: ...tion Recovery CD ROM provided with the PC In addition you can find the most up to date versions of HP drivers on HP s Web site at www hp com go vectrasupport Installing a Second Hard Disk Drive CAUTION Handle the hard disk drive with care Avoid shocks and violent movement as this can cause damage to the hard disk drive s internal components Make sure that you back up your files before you install ...

Page 57: ...part of the tray with the correct orientation and secure it with the screws provided with the drive 5 Replace the drive tray in the PC 6 Attach all data and power connectors Assuming you want to use the original hard drive to boot your PC from attach the end connector marked DRIVE 0 to this drive and the middle connector marked DRIVE 1 to the new drive This requires you to bend the data cable slig...

Page 58: ... In addition you can find the most up to date versions of HP drivers on HP s Web site at www hp com go vectrasupport Installing Removable Media Devices The PC has an integrated Enhanced IDE controller which supports up to four IDE devices Removable media IDE devices such as CD ROM drives CD RW drives DVD drives tape drives and Zip drives require front access You can install a removable media IDE d...

Page 59: ...back into the PC until it clicks into place 6 Attach all data and power connectors If you are installing a CD ROM CD RW or DVD drive connect the audio cable too 7 Replace the cover described in this chapter 8 Verify the new configuration by checking the HP Summary Screen To access the HP Summary Screen press Esc when the Vectra logo appears during startup Audio Connector optional ...

Page 60: ... for details You can obtain the latest drivers from HP s Web site at www hp com go vectrasupport The IDE cables in your PC are cable select You must therefore set the jumpers on any IDE devices you install to cable select See the documentation for the device for more information Configuring a SCSI Device After Installation To configure a SCSI drive 1 Switch on the computer 2 Press F6 when the mess...

Page 61: ...acing the Floppy Drive Replacing the Floppy Drive 1 Remove the computer s cover described in this chapter 2 Remove the connectors from both the floppy drive and the hard drive 3 Press the retaining clip on the top of the drive tray and slide it backwards to remove it ...

Page 62: ...ive 62 4 Remove the tray s screws and remove the old floppy drive 5 Align the new floppy drive in the tray with the correct orientation and replace the screws 6 Slide the drive tray back into the PC 7 Attach the data and power connectors 8 Replace the cover described in this chapter ...

Page 63: ... used for a full length 32 bit PCI board Physical slot 4 can be used for a full length 32 bit PCI board Physical slot 5 can be used for a full length 32 bit PCI board Physical slot 6 can be used for a full length 32 bit PCI board Physical slot 7 the innermost slot can be used for an AGP board NOTE It is recommended that you install a LAN card in Physical Slot 4 PCI 3 PCI 3 Accessory Board Connecto...

Page 64: ...ssory Boards 64 Installing an Accessory Board 1 Remove the computer s cover described in this chapter 2 Remove the retaining bracket 3 Remove the slot cover 4 Aligning the board carefully slide it into position and press it firmly into the slot 5 Replace the retaining bracket ...

Page 65: ...nstall a network board and connect it to the WOL connector you must enable the Suspend Wake Up Integrated Network and or Integrated Network fields in the Power menu of the PC s Setup program This only applies if the network board supports these modes To enter the Setup program press F2 during startup If you install an add on sound board and you no longer want to use the integrated audio you must s...

Page 66: ...apters and accessory boards Windows 95 Windows 98 and Windows 2000 Operating systems that support Plug and Play such as Windows95 Windows 98 and Windows 2000 will automatically detect a newly installed Plug and Play accessory board and install the driver for this device if the driver is available Windows NT 4 0 For operating systems that do not support Plug and Play such as WindowsNT4 0 refer to t...

Page 67: ...indows95 can display the IRQs and I O addresses currently used by your PC Refer to the operating system documentation for more information Refer to the documentation supplied with the operating system for details on your operating system s capabilities and restrictions concerning non Plug and Play accessory boards Resetting the PC s Configuration Data If your PC is having difficulty recognizing th...

Page 68: ... Replacing the Processor 68 Replacing the Processor 1 Remove the computer s cover described in this chapter 2 Remove the airflow guide 3 Remove the old processor Press firmly on the side as shown until the airflow guide comes free on one side then lift it out ...

Page 69: ... supply Insert the bottom clip in the hole first then squeezing the airflow guide on both sides insert the side clips 6 Replace the cover described in this chapter 7 Ensure that the latest version of BIOS is installed on your PC To learn which version of BIOS is currently installed on your PC press ESC during startup To get the latest BIOS version for your PC connect to the web site www hp com go ...

Page 70: ...ribed in this chapter 3 Remove all data and power cables from the old system board 4 Remove the old system board by removing the screws that secure the board in position and lifting it out of the PC 5 Insert the new system board into the PC and fasten the screws to secure the board in place 6 Replace all components and any data and power cables in the new system board described in this chapter 7 R...

Page 71: ...y There are no user serviceable parts inside 1 Remove the computer s cover described in this chapter 2 Remove the airflow guide 3 Remove all internal power supply connectors Press firmly on the side as shown until the airflow guide comes free on one side then lift it out Hard drive s DVD CD RW CD ROM drive s Floppy drive Main power located on system board near memory modules ...

Page 72: ...al securing the power supply 5 Slide the old power supply forward and remove it 6 Insert the new power supply lining up the metal catches 7 Replace the four screws to secure the power supply 8 Reconnect all internal power supply connectors 9 Replace the cover described in this chapter 10 Select the correct voltage setting for your country ...

Page 73: ...ntain heavy metals nevertheless in order to protect the environment do not dispose of batteries in household waste Please return used batteries to the shop from which you bought them or to the dealer from which you purchased your PC or to HP so that they can either be recycled or disposed of in an environmentally sound way Returned used batteries will be accepted free of charge You should order re...

Page 74: ...ip with a screwdriver and lifting the battery clear of the battery holder 3 Place the new battery in the battery holder with the sign on top and ensure it is properly seated After installing a replacement battery replace the computer s cover and run the Setup program to reconfigure the computer You enter Setup by pressing F2 at startup ...

Page 75: ...itted to your PC you must remove the power cord then wait for a complete shutdown of your system before removing the cover Remove the power protection device cables before any servicing operation Always replace the cover before switching the PC on again 1 Remove the computer s cover and front panel described in this chapter 2 Remove the power alert and passthru cables from the power protection dev...

Page 76: ... device 4 Remove the power protection device from the tray by removing the two retaining screws 5 Attach the new device to the tray and secure it into position with the two retaining screws 6 Slide the device back into the PC 7 Replace the power alert and passthru cables to the power protection device and to the power supply unit and system board ...

Page 77: ...Protection Device 8 Remove the battery compartment cover and retaining screws 9 Slide the battery into the battery compartment and secure into position with the retaining screws 10 Replace the battery compartment cover 11 Replace the cover and front panel described in this chapter ...

Page 78: ...rity cable Using a security cable will also lock the cover onto the PC The PC has a slot at the rear for securing the cable 1 Insert the lock into the slot located at the rear of the PC 2 Turn the key to lock the cable to the PC 3 Remove the key and store it in a safe place NOTE The KensingtonTM security cable is not an HP accessory It cannot be ordered from HP Contact your reseller for more infor...

Page 79: ...eb site www hp com go pcaccessories Up to Two Hard Disk Drives One hard disk drive already installed Up to Seven Accessory Boards Some slots may come with pre installed boards Two or Three Free Front Access Device Shelves CD ROM DVD ROM or CD RW drive already installed on some models DVDdrive Tape drive CD RW drive Zipdrive Power Protection Device Accessories You Can Install Main Memory Modules PC...

Page 80: ...e any servicing operation Always replace the cover before switching the PC on again To avoid electric shock and harm to your eyes by laser light do not open the laser module The laser module should be serviced by service personnel only Do not attempt to make any adjustment to the laser unit Refer to the label on the CD ROM drive for power requirements and wavelength This product is a class 1 laser...

Page 81: ...ing the Cover Removing the Cover 1 Switch off the monitor and PC disconnect all power cords and any telecommunication cables 2 Unlock the cover with the key at the rear of the PC if a lock is installed 3 Open the latch and remove the side panel 4 Remove the front panel required if you are adding a front access device ...

Page 82: ...er 82 Replacing the Cover 1 Ensure that all internal cables are properly connected and safely routed not trapped or snagging on anything 2 Replace the front panel 3 Replace the side panel making sure you align the hinges properly 4 If required lock the cover with the key at the rear of the PC ...

Page 83: ...side your PC contains a label that can be used as a simplified guide to help you install accessories and replace components Shows how to remove the hard disk drive Shows how to remove front access drives Shows how to remove cables from drives Shows how to remove an accessory board Shows how to remove the front panel ...

Page 84: ...te www hp com go pcaccessories If you are installing only one memory module install it in the slot nearest the processor Fill the remaining slot with a continuity module Continuity modules are flat on both sides they have no soldered components and are lower than memory modules You can install up to a total of 512 MB two 256 MB modules and up to 1GB when 512MB modules become available 1 Remove the...

Page 85: ...stall and Replace Components In Your Minitower PC Upgrading the Main Memory 3 Remove the airflow guide 4 Open the two tabs and remove the old memory or continuity module memory module continuity module processor side ...

Page 86: ... Replace Components In Your Minitower PC Upgrading the Main Memory 86 5 Line up the two side notches correctly and insert the new memory module pressing down firmly on the top 6 Replace the cover described in this chapter ...

Page 87: ...ry IDE controller PRIMARY and SECONDARY are printed on the system board to help you locate the connectors NOTE Do not connect a hard drive on the one hand and a CD ROM CD RW or DVD drive on the other to the same IDE cable as this would adversely affect the drives performance The IDE cables in your PC are cable select You must therefore set any IDE devices you install to cable select See the docume...

Page 88: ... ROM drive a DVD drive or a Zip drive connect it to this cable The third cable is non IDE and has one connector for a floppy drive Up to four IDE devices can be connected to the system board using the IDE data cables Selecting the Bootable Hard Disk Drive To select the IDE hard disk drive to start boot from you must enter the Setup program and go to the Hard Disk Drives submenu of the Boot menu NO...

Page 89: ...ust set jumpers or if there is a special installation procedure to follow The cables provided with your PC are cable select This means that you do not need to change the jumper settings on a hard drive if you set the drive to cable select Terminator On selected models an Ultra 2 16 bit SCSI cable with two connectors There is one external connector on the rear of the PC SCSI Models ...

Page 90: ...l components Make sure that you back up your files before you install a hard disk drive Refer to your operating system documentation for information on how to do this You can replace your PC s hard disk drive with a larger one To do this 1 Remove the computer s cover described in this chapter 2 Remove the drive s connectors 3 Press the retaining clip on the top of the drive tray and slide it forwa...

Page 91: ...e that you have installed all the required operating system and HP drivers on the newly installed drive To reinstall operating system and HP drivers use the Image Creation Recovery CD ROM provided with the PC In addition you can find the most up to date versions of HP drivers on HP s Web site at www hp com go vectrasupport Installing a Second Hard Disk Drive CAUTION Handle the hard disk drive with...

Page 92: ...place Components In Your Minitower PC Upgrading Mass Storage Devices 92 2 Remove the connectors from the already installed hard drive 3 Press the retaining clip on the top of the drive tray and slide it forwards to remove it ...

Page 93: ...our PC from 7 Replace the cover described in this chapter 8 Verify the new configuration by checking the HP Summary Screen To access the HP Summary Screen press Esc when the Vectra logo appears during startup NOTE If you intend to boot from the newly installed drive ensure that you have configured Setup to do this Also ensure that you have installed all the required operating system and HP drivers...

Page 94: ...r details You can obtain the latest drivers from HP s Web site at www hp com go vectrasupport The IDE cables in your PC are cable select You must therefore set the jumpers on any IDE devices you install to cable select See the documentation for the device for more information Configuring a SCSI Device After Installation To configure a SCSI drive 1 Switch on the computer 2 Press F6 when the message...

Page 95: ...oduct is a class 1 laser product The PC has an integrated Enhanced IDE controller which supports up to four IDE devices Removable media IDE devices such as CD ROM drives DVD drives tape drives and Zip drives require front access You can install a removable media IDE drive in an empty front shelf Refer to the drive s manual to see if you must set jumpers or if there is a special installation proced...

Page 96: ...ur screws two on each side 5 Slide the device tray into the PC 6 Attach the data and power connectors If you are installing a CD ROM CD RW or DVD drive connect the audio cable too 7 Replace the cover described in this chapter 8 Verify the new configuration by checking the HP Summary Screen To access the HP Summary Screen press Esc when the Vectra logo appears during startup Audio Connector optiona...

Page 97: ...he Floppy Drive Replacing the Floppy Drive 1 Remove the computer s cover and front panel described in this chapter 2 Remove the drive s connectors 3 Press the two latches inward and slide out the floppy drive 4 Loosen the tray s two side screws and remove the old floppy drive ...

Page 98: ... Minitower PC Replacing the Floppy Drive 98 5 Insert the new floppy drive pin side first then replace the two side screws 6 Slide the floppy drive back into the PC 7 Attach the data and power connectors 8 Replace the cover described in this chapter ...

Page 99: ...slot 1 the outermost slot can be used for a full length 16 bit ISA board Physical slot 2 can be used for a full length 16 bit ISA board Physical slot 3 can be used for a full length 32 bit PCI board Physical slot 4 can be used for a full length 32 bit PCI board Physical slot 5 can be used for a full length 32 bit PCI board Physical slot 6 can be used for a full length 32 bit PCI board Physical slo...

Page 100: ...cribed in this chapter 2 Lay the minitower on its side 3 Remove the retaining bracket 4 Remove the slot cover 5 Aligning the board carefully slide it into position and press it firmly into the slot 6 If you slid out the system board to allow access to a lower slot replace it 7 Replace the retaining bracket k2 up book Page 100 Friday January 7 2000 10 37 AM ...

Page 101: ... install a network board and connect it to the WOL connector you must enable the Suspend Wake Up Integrated Network and or Integrated Network fields in the Power menu of the PC s Setup program This only applies if the network board supports these modes To enter the Setup program press F2 during startup If you install an add on sound board and you no longer want to use the integrated audio you must...

Page 102: ... adapters and accessory boards Windows 95 Windows 98 and Windows 2000 Operating systems that support Plug and Play such as Windows95 Windows 98 and Windows 2000 will automatically detect a newly installed Plug and Play accessory board and install the driver for this device if the driver is available Windows NT 4 0 For operating systems that do not support Plug and Play such as WindowsNT4 0 refer t...

Page 103: ...Windows95 can display the IRQs and I O addresses currently used by your PC Refer to the operating system documentation for more information Refer to the documentation supplied with the operating system for details on your operating system s capabilities and restrictions concerning non Plug and Play accessory boards Resetting the PC s Configuration Data If your PC is having difficulty recognizing t...

Page 104: ...s In Your Minitower PC Replacing the Processor 104 Replacing the Processor 1 Remove the computer s cover described in this chapter 2 Lay the minitower on its side 3 Remove the airflow guide k2 up book Page 104 Friday January 7 2000 10 37 AM ...

Page 105: ...l and Replace Components In Your Minitower PC Replacing the Processor 4 Remove the old processor 5 Install the new processor and clip it into place 6 Replace the airflow guide 7 Replace the cover described in this chapter ...

Page 106: ...ng the Processor 106 8 Ensure that the latest version of BIOS is installed on your PC To learn which version of BIOS is currently installed on your PC press ESC during startup To get the latest BIOS version for your PC connect to the web site www hp com go vectrasupport ...

Page 107: ...oard Replacing the System Board 1 Remove the computer s cover described in this chapter 2 Lay the minitower on its side 3 Remove the airflow guide 4 Remove the main memory and processor from the old system board described in this chapter k2 up book Page 107 Friday January 7 2000 10 37 AM ...

Page 108: ...ng the six screws that secure the board in position and lifting it out of the PC 6 Insert the new system board in the PC and fasten the screws to secure the board in place 7 Replace the main memory and processor in the new system board described in this chapter 8 Replace the airflow guide 9 Replace the cover described in this chapter ...

Page 109: ... WARNING To avoid electric shock do not open the power supply There are no user serviceable parts inside 1 Remove the computer s cover described in this chapter 2 Lay the minitower on its side 3 Remove the airflow guide by squeezing it on both sides then lifting it out k2 up book Page 109 Friday January 7 2000 10 37 AM ...

Page 110: ...he Power Supply 110 4 Remove all internal power supply connectors 5 Remove the three screws securing the power supply 6 Slide the old power supply forward and remove it Hard drive s DVD CD ROM CD RW drive s Floppy drive Main power located on system board near memory modules ...

Page 111: ...ply 7 Insert the new power supply lining up the metal catches 8 Replace the screws to secure the power supply 9 Replace the airflow guide 10 Reconnect all internal power supply connectors 11 Replace the cover described in this chapter 12 Select the correct voltage setting for your country ...

Page 112: ...als nevertheless in order to protect the environment do not dispose of batteries in household waste Please return used batteries to the shop from which you bought them or to the dealer from which you purchased your PC or to HP so that they can either be recycled or disposed of in an environmentally sound way Returned used batteries will be accepted free of charge You should order replacement batte...

Page 113: ...clip with a screwdriver and lifting the battery clear of the battery holder 4 Place the new battery in the battery holder with the sign on top and ensure it is properly seated After installing a replacement battery replace the computer s cover and run the Setup program to reconfigure the computer You enter Setup by pressing F2 at startup ...

Page 114: ...fitted to your PC you must remove the power cord then wait for a complete shutdown of your system before removing the cover Remove the power protection device cables before any servicing operation Always replace the cover before switching the PC on again 1 Remove the computer s cover and front panel described in this chapter 2 Remove the power alert and passthru cables from the power protection de...

Page 115: ...e device 4 Remove the power protection device from the tray by removing the two retaining screws 5 Attach the new device to the tray and secure it into position with the two retaining screws 6 Slide the device back into the PC 7 Replace the power alert and passthru cables to the power protection device and to the power supply unit and system board ...

Page 116: ...otection Device 116 8 Remove the battery compartment cover and retaining screws 9 Slide the battery into the battery compartment and secure into position with the retaining screws 10 Replace the battery compartment cover 11 Replace the cover and front panel described in this chapter ...

Page 117: ...bject using a KensingtonTM security cable The PC has a slot at the rear for securing the cable 1 Insert the lock into the slot located at the rear of the PC 2 Turn the key to lock the cable to the PC 3 Remove the key and store it in a safe place NOTE The KensingtonTM security cable is not an HP accessory It cannot be ordered from HP Contact your reseller for more information ...

Page 118: ...3 How to Install and Replace Components In Your Minitower PC Installing a Security Cable 118 ...

Page 119: ...ing Your PC This chapter explains how to manage your PC using features like the HP Setup Program and HP TopTools hardware monitoring It also describes security features of the PC and how to clear CMOS settings ...

Page 120: ... Security menu group of the Setup program Software passwords Operating systems such as Windows NT 4 0 and Windows 95 have a password facility Refer to your operating system documentation for more information Tips for Using Passwords Set a User password to prevent your PC from being started in your absence Set an Administrator password to protect your PC s Setup configuration Refer to HP Setup Prog...

Page 121: ...th an Administrator password you will have no restrictions How to Set an Administrator Password To set an Administrator password 1 Enter the Setup program by pressing F2 during startup 2 Select the Security menu group 3 Select the Administrator Password submenu 4 Choose the Set Administrator Password setup item You will be asked to enter your password twice Save your changes when you exit the Setu...

Page 122: ... using the User password you will be restricted in your ability to change setup items If you enter the Setup program with an Administrator password you will have no restrictions How to Set a User Password To set a User password 1 Enter the Setup program by pressing F2 during startup 2 Select the Security menu group 3 Select the User Password submenu 4 Choose the Set User Password setup item You wi...

Page 123: ...Tools also includes a Crash Monitor module that can be downloaded and installed together with TopTools This module helps you to save your data if an application crashes Since crashes are often caused by low system resources TopTools can send out alerts when these resources are running low You can use the HP TopTools Device Manager to carry out remote updates from the Web on video LAN IDE device an...

Page 124: ... to the HP Summary Screen While the Vectra logo appears on your display press Esc This will take you to the HP Summary Screen The Summary Screen will appear for only a short time To retain the screen indefinitely until you decide to leave it press the PAUSE key The Summary Screen shows the basic configuration of your PC such as the amount of main memory and the type of processor installed To Go to...

Page 125: ... Boot Menu for the Default Startup You can also enter the Setup program to change the boot order for all startups To do this go to the Boot Device Priority submenu of the Boot menu in the Setup program accessed by pressing F2 at startup Boot Menu for Hard Disk Drives In the Setup program you can also select the hard disk drive to boot from if there is more than one hard disk drive installed To do ...

Page 126: ... function 1 BIOS Crisis Recovery Should normally be kept in the OFF position Used in case of power loss during BIOS update Refer to flash txt in the BIOS package downloadable from the HP Web site 2 CMOS OFF normal default ON clear CMOS and reload default values in Setup 3 Password OFF enabled default ON disabled clear User and Administrator passwords ...

Page 127: ...d clearing CMOS manually recommended if you cannot solve the problem by using Setup Clearing CMOS Using the Setup Program If you are able to gain access to your PC s Setup program use the following simple method to clear CMOS settings 1 To enter Setup restart the PC and press F2 when the Vectra logo appears on screen 2 Press F9 to load Setup defaults 3 Exit Setup saving changes Manually Clearing C...

Page 128: ... PC s BIOS CMOS Settings 128 4 Replace the PC s cover and reconnect the power cord 5 Switch on the PC 6 Shut down the PC remove the cover and power cord and set switch 2 to OFF Set switch 3 to OFF if you reset it earlier instead of 1 ...

Page 129: ...open all machines in an installed base with a single key The Master Pass Key System can be purchased from any authorized HP reseller For more information refer to HP s Support web site at www hp com go pcaccessories See your PC s User s Guide or the documentation provided with the accessory for instructions on how to install the master pass key system ...

Page 130: ...4 Managing Your PC Master Pass Key System 130 ...

Page 131: ...5 Technical Information ...

Page 132: ...d by serial port if enabled IRQ5 free if not used by parallel port or embedded audio controller IRQ6 floppy disk controller IRQ7 used by parallel port if enabled IRQ8 real time clock IRQ9 available for PCI devices if not used by ISA board or USB port IRQ10 available for PCI devices if not used by ISA board or USB port IRQ11 available for PCI devices if not used by ISA board or USB port IRQ12 mouse...

Page 133: ...DE primary channel 278h 27Fh and 3A8h parallel port 2E8h 2EFh serial port 2F8h 2FFh serial port 378h 37Fh parallel port 3B0h 3DFh 3B0 3BB 3O0 3DF integrated video graphics controller 3E8h 3EFh serial port 3F0h 3F5h 3F7h integrated floppy disk controller 3F8h 3FFh serial port 678h 67Bh parallel port if ECP mode is selected 778h 77Bh parallel port if ECP mode is selected ...

Page 134: ...typical values given for standard configuration as shipped For more information refer to the PC s datasheet at www hp com desktop Power Consumption Desktop Models Minitower Models 115V 60Hz 230V 50Hz 115V 60Hz 230V 50Hz Suspend 30 0 W 30 0 W 30 0 W 30 0 W Acoustic Noise Emission1 Measured according to ISO 7779 Desktop Models Minitower Models Sound Power typical Sound Pressure typical Sound Power t...

Page 135: ...pply Input voltage 100 127 V 4 0A 200 240V 2 0A ac voltage selection switch Input frequency 50 60 Hz Maximum output power 120W continuous Characteristic Minitower PC Weight excl display and keyboard 13 4 kg 29 5 pounds Dimensions Width 20 6 cm 8 1 inches Height 46 9 cm 18 5 inches Depth 45 5 cm 17 9 inches Footprint 0 094 m2 1 01 ft2 Storage temperature 40 ºC to 70ºC 40 ºF to 158 ºF Storage humidi...

Page 136: ...5 Technical Information Physical Characteristics 136 ...

Page 137: ......

Page 138: ...yze the problem Try using a known working floppy disk Check the floppy drive configuration in Setup Check the drive cable is correctly connected Run the HP Setup program to correct the configuration problem Check power cord is correctly connected Check the device driver is correctly installed Check the device configuration inSetup Clean the mouse ball Check the devices are connected and on line Ch...

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