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Remote support

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Summary of Contents for Synergy 480 Gen10

Page 1: ...HPE Synergy 480 Gen10 Compute Module User Guide Part Number 30 AAD7A7A0 008 Published June 2021 Edition 8 ...

Page 2: ...Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no contr...

Page 3: ...combinations 1 7 7 2 NVDIMM Function LED patterns 1 7 8 Intel Optane persistent memory 100 series for HPE label identification 1 7 9 Enterprise Midline USB 1 7 10 LEDs 1 8 Component and LED identification for HPE Synergy hardware 2 Operations 2 1 Powering up the compute module 2 2 Powering down the compute module 2 3 Removing the drive blank 2 4 Removing the compute module 2 5 Removing the compute...

Page 4: ...nt memory module processor compatibility 4 10 6 2 Persistent memory module population information 4 10 6 3 System requirements for persistent memory module support 4 10 6 4 Installing persistent memory modules 4 10 6 5 Configuring the compute module for Intel Optane persistent memory 100 series for HPE 4 10 6 6 Persistent memory module relocation guidelines 4 10 6 7 Migrating a persistent memory m...

Page 5: ...e 8 Specifications 8 1 Compute module environmental specifications 8 2 Compute module physical specifications 9 HPE Synergy documentation resources 9 1 HPE Synergy firmware update resources 10 HPE Synergy documentation map 11 Websites 12 Support and other resources 12 1 Accessing Hewlett Packard Enterprise Support 12 2 Accessing updates 12 3 Remote support 12 4 Warranty information 12 5 Regulatory...

Page 6: ...Component identification Component identification 6 ...

Page 7: ...ial label pull tab 4 External USB 3 0 connector located behind the Serial label pull tab 5 Compute module handle release latch 6 Compute module handle If uFF drives the SFF Flash Storage Adapter are installed in the drive bays the drive bay numbering is different For more information see Drive numbering 1 1 1 Front panel components 7 ...

Page 8: ...ull tab is on the front panel of the compute module To locate the serial label pull tab see Front panel components The serial label pull tab provides the following information Product serial number HPE iLO information Serial label pull tab information 8 ...

Page 9: ...anine NIC Off No link or activity on any Mezzanine NIC 4 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present NOTE If all other LEDs are off no compute module power is present facility power is not present power cord is not attached power supplies are not installed power ...

Page 10: ...Front panel LEDs and buttons 10 ...

Page 11: ...s SSDs NVMe drives and uFF drives supported in dual SFF flash adapters in the drive bays Depending on the device installed the bay number might be different Item Hard drive SSD bay numbering uFF drive bay numbering NVMe drive bay numbering 1 1 1 and 101 1 2 2 2 and 102 2 Drive numbering 11 ...

Page 12: ...ical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is doing one of the following Rebuilding Performing a RAID migration Performing a strip size migration Performing a capacity expansion Performing a logical drive extension Erasing Spare part activation Flashing amber green The drive is a member of one or more logical drives an...

Page 13: ...e drive is not configured by a RAID controller or a spare drive Solid green The drive is a member of one or more logical drives Flashing green 4 Hz The drive is operating normally and has activity Flashing green 1 Hz The drive is rebuilding erasing or performing a RAID migration stripe size migration capacity expansion logical drive extension or spare activation Flashing amber green 1 Hz The drive...

Page 14: ...een The drive is a member of one or more logical drives Flashing green The drive is doing one of the following Rebuilding Performing a RAID migration Performing a stripe size migration Performing a capacity expansion Performing a logical drive extension Erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not ...

Page 15: ...Smart Carrier NVMe SCN drive LED definitions 15 ...

Page 16: ...nine connectors M1 M2 and M3 7 Management power connector 8 System maintenance switch 9 External USB iLO Service Port 169 254 1 2 located behind the Serial label pull tab 10 External USB 3 0 connector located behind the Serial label pull tab 11 MicroSD connector 12 Drive backplane connector 13 SATA interconnect M 2 adapter connector 14 TPM 2 0 connector System board components 16 ...

Page 17: ...Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On Reset configuration S7 Off Reserved S8 Off Reserved S9 Off Reserved S10 Off Reserved S11 Off Reserved S12 Off Reserved To access redundant ROM set S1 S5 and S6 to On Set swtich S9 to On for GPU expansion options 1 2 1 2 System maintenance switch 17 ...

Page 18: ...nents Item Description 1 Heatsink nuts 2 Processor carrier 3 Pin 1 indicator 4 Heatsink guide keying feature 5 Alignment post 6 Heatsink keying frame Symbol also on the processor and frame 1 1 Processor heatsink and socket components 18 ...

Page 19: ... connector 3 M3 Type C only 3 ICM 3 and 6 NOTE Hewlett Packard Enterprise recommends that you install P416ie m on mezzanine 1 When an NVIDIA Tesla M6 GPU FIO Adapter for HPE Synergy 480 Gen10 compute module is installed in mezzanine connector 1 mezzanine connector 2 is not available for additional mezzanine cards When installing a mezzanine option on mezzanine connector 2 processor 2 must be insta...

Page 20: ... more information on DIMM population rules see the HPE website https www hpe com docs memory population rules The slots indicate the slot order within each channel White First slot of a channel Black Second slot of a channel 1 First socket channel 2 Second socket channel DIMM slot locations 20 ...

Page 21: ...label to locate specific information about the DIMM Item Description Example 1 Capacity 8 GB 16 GB 32 GB 64 GB 128 GB 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 8R Octal rank 3 Data width on DRAM x4 4 bit x8 8 bit x16 16 bit 4 Memory generation PC4 DDR4 5 Maximum memory speed 2133 MT s 2400 MT s 2666 MT s 2933 MT s DIMM label identification 21 ...

Page 22: ...for 3DS TSV LRDIMM 7 DIMM type R RDIMM registered L LRDIMM load reduced E Unbuffered ECC UDIMM Item Description Example For more information about product features specifications options configurations and compatibility see the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website https www hpe com support DDR4SmartMemoryQS DIMM label identification 22 ...

Page 23: ...haracteristics see the full product description as shown in the following example Item Description Definition 1 Capacity 16 GiB 2 Rank 1R Single rank 3 Data width per DRAM chip x4 4 bit 4 Memory type NN4 DDR4 NVDIMM N 5 Maximum memory speed 2667 MT s 6 Speed grade V latency 19 19 19 7 DIMM type RDIMM registered 8 Other For more information about NVDIMMs see the product QuickSpecs on the Hewlett Pa...

Page 24: ...e or other device When scanned the following information from the label can be copied to your cell phone or device P is the module part number L is the technical details shown on the label S is the module serial number Example P HMN82GR7AFR4N VK L 16GB 1Rx4 NN4 2666V RZZZ 10 S 80AD 01 1742 11AED5C2 NVDIMM 2D Data Matrix barcode 24 ...

Page 25: ...NVDIMM LED identification Item LED description LED color 1 Power LED Green 2 Function LED Blue NVDIMM LED identification 25 ...

Page 26: ...ut the NVM controller is not working or not ready On Off 1 AC power is on 12V rail and the NVM controller is ready On On 2 AC power is off or the battery is off 12V rail off Off Off 3 AC power is on 12V rail or the battery is on 12V rail and the NVDIMM N is active backup and restore On Flashing NVDIMM N LED combinations 26 ...

Page 27: ...ion is in progress Flashing 1 The restore operation is successful Solid or On 2 Erase is in progress Flashing 3 The erase operation is successful Solid or On 4 The NVDIMM N is armed and the NVDIMM N is in normal operation Solid or On 5 The save operation is in progress Flashing 6 The NVDIMM N finished saving and battery is still turned on 12 V still powered Solid or On 7 The NVDIMM N has an intern...

Page 28: ... Capacity 128 GB 256 GB 512 GB 4 QR code Includes part number and serial number For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website https www hpe com support persistentmemoryQS Intel Optane persistent memory 100 series for HPE label identification 28 ...

Page 29: ...Enterprise Midline USB Item Description 1 Cap 2 microSD card slot 3 microSD1 card 4 microSD2 card Enterprise Midline USB 29 ...

Page 30: ...ED Green Device is on and at least one microSD card is functioning Red Both microSD cards have failed 2 SD2 LED On microSD card has failed Off microSD card is healthy 3 SD1 LED On microSD card has failed Off microSD card is healthy LEDs 30 ...

Page 31: ... component and LED identification for HPE Synergy components see the product specific maintenance and service guide or the HPE Synergy 12000 Frame Setup and Installation Guide in the Hewlett Packard Enterprise Support Center Component and LED identification for HPE Synergy hardware 31 ...

Page 32: ...Operations Operations 32 ...

Page 33: ...Powering up the compute module To power up the compute module press the Power On Standby button after the power button LED has turned amber Powering up the compute module 33 ...

Page 34: ...vided to the system If the UID LED is flashing blue a remote session or a firmware update is in progress To power down the compute module use one of the following methods To perform a graceful shutdown of applications and the OS when powering down the compute module to standby mode do one of the following Press and release the Power On Standby button Select the Momentary press power off selection ...

Page 35: ...blank Remove the component as indicated CAUTION To prevent improper cooling and thermal damage do not operate the compute module unless all bays are populated with either a component or a blank Removing the drive blank 35 ...

Page 36: ...Remove the compute module from the frame WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 4 Place the compute module on a flat level work surface CAUTION To prevent damage to electrical components properly ground the compute module before beginning any installation procedure Improper grounding can cause...

Page 37: ...Removing the compute module end cap Procedure 1 Place the compute module on a flat level work surface 2 Remove the compute module end cap Removing the compute module end cap 37 ...

Page 38: ... module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Press the access panel release button 5 Slide the access panel towards the rear of the compute module and then lift up to remove the panel Removing the access panel 38 ...

Page 39: ... module on a flat level work surface 4 Remove the access panel IMPORTANT When removing the right DIMM baffle leave the Smart Storage Battery installed on the baffle Use the blue pull tab to disconnect the Smart Storage Battery cable from the system board 5 Remove one or more DIMM baffles Removing the DIMM baffle 39 ...

Page 40: ... 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Remove all drives 6 Remove the front panel drive cage assembly Removing the front panel drive cage assembly 40 ...

Page 41: ...Installing the compute module end cap Procedure 1 Place the compute module on a flat level work surface 2 Install the compute module end cap Installing the compute module end cap 41 ...

Page 42: ...Installing the access panel Procedure 1 Place the access panel on top of the compute module 2 Slide the access panel forward until it clicks into place Installing the access panel 42 ...

Page 43: ...Installing the DIMM baffles Procedure 1 Install the DIMM baffles 2 Install the access panel 3 Install the compute module Installing the DIMM baffles 43 ...

Page 44: ... front panel drive cage assembly Procedure 1 Install the front panel drive cage assembly 2 Install all drives 3 Install the access panel 4 Install the compute module Installing the front panel drive cage assembly 44 ...

Page 45: ...Setup Setup 45 ...

Page 46: ...ing procedure to install the HPE Synergy 480 Gen10 Compute Module in a frame for the first time Procedure 1 Install supported options for the compute module 2 Install the compute module 3 Complete the compute module configuration Installation overview 46 ...

Page 47: ...repare the compute module for installation by opening the compute module handle 4 Install the compute module Slide the compute module until it is fully inserted in the enclosure slot Rotate the handle until it latches 5 Review the compute module front panel LEDs to determine the compute module status For more information on the compute module LEDs see Component identification To remove the compone...

Page 48: ...emoving the compute module be sure to verify that the compute module is in standby mode by observing that the system power LED is amber Also verify that the UID LED is not flashing blue Installing the compute module 48 ...

Page 49: ...prehensively manage an HPE Synergy system throughout the hardware life cycle To configure the compute module for the first time log in to HPE OneView from the frame using your assigned user name and password For more information see the HPE Synergy 12000 Frame Setup and Installation Guide https www hpe com info synergy docs For more information about HPE OneView see the HPE OneView Help for HPE Sy...

Page 50: ... hardware options For more information on supported options see the product QuickSpecs on the HPE Synergy 480 Gen10 Compute Module website at http www hpe com info synergy docs To view the warranty for your server and supported options see Warranty information Hardware options installation 50 ...

Page 51: ... installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the compute module before beginning any installation procedure Improper grounding can cause electrostatic discharge Introduction 51 ...

Page 52: ...S SATA or solid state drives Procedure 1 Remove the drive blank 2 Prepare the drive 3 Install the drive 4 Determine the status of the drive from the drive LED definitions Installing SAS SATA or solid state drives 52 ...

Page 53: ...rted when any of the following components are installed HPE Dynamic Smart Array S100i Controller HPE Smart Array E208i c P204i c P416ie m Controller HPE Synergy 3830C 16G FC HBA HPE Synergy 3530C 16G FC HBA Procedure 1 Remove the drive blank 2 Install the uFF drives in the SFF flash adapter 3 Install the SFF flash adapter by pushing firmly near the left side adapter ejection handle until the latch...

Page 54: ...connector at an angle first and then lower it down onto the adapter card mounting standoffs to ensure proper installation 7 Secure the SSD flash drive to the adapter board screwing the SSD flash drive screw into the adapter board standoff 8 Repeat the SSD flash drive installation on the second SSD flash drive as applicable 9 Install the SSD adapter board onto the compute module system board a Inst...

Page 55: ...e indicated on the adapter board to lower it down onto the system board connector until it is fully engaged The adapter board clicks into place when fully engaged Installing the M 2 SSD flash drive and adapter board 55 ...

Page 56: ... that the compute module is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the compute module is powered up Procedure 1 Power down the compute module 2 Remove the compute module 3 Remove the access panel 4 Remove the front panel drive cage assembly 5 Install the controller 6 Ins...

Page 57: ...een the mezzanine bay and the interconnect bays see the HPE Synergy 12000 Frame Setup and Installation Guide https www hpe com info synergy docs Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Locate the appropriate mezzanine connector To locate the connector see System board components 6 If i...

Page 58: ...ve the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Locate the appropriate mezzanine connector To locate the connector see System board components 6 Remove the front panel drive cage assembly 7 Install the mezzanine card Press firmly on the PRESS HERE label above the mezzanine connector to seat the card 8 Install and route the HPE SAS Cable for...

Page 59: ...9 Install the access panel 10 Install the compute module 11 Power up the compute module More information Mezzanine connector definitions Installing the P416ie m Controller mezzanine option 59 ...

Page 60: ...attery can support up to 24 devices After the battery is installed it might take up to two hours to charge Controller features requiring backup power are not re enabled until the battery is capable of supporting the backup power This server supports the 96W HPE Smart Storage Battery with the 260mm cable HPE Smart Storage Battery 60 ...

Page 61: ...Capacitor with the 260mm cable Before installing the HPE Smart Storage Hybrid Capacitor verify that the system BIOS meets the minimum firmware requirements to support the capacitor pack IMPORTANT If the system BIOS or controller firmware is older than the minimum recommended firmware versions the capacitor pack will only support one device The capacitor pack is fully charged after the system boots...

Page 62: ...Minimum firmware versions Product Minimum firmware version HPE Synergy 480 Gen10 Compute Module system ROM 2 00 HPE Smart Array SR controllers 1 90 Minimum firmware versions 62 ...

Page 63: ...e Hybrid Capacitor IMPORTANT The HPE Smart Storage Hybrid Capacitor is only supported on Gen10 and later servers Only one energy pack is required per server as it can support multiple devices Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Facing the front of the compute module remove the DIMM...

Page 64: ...ct the left energy pack to the system board To locate the energy pack option connector see System board components 9 Install the access panel 10 Install the compute module 11 Power up the compute module Installing the energy pack option 64 ...

Page 65: ...module does not support mixing LRDIMMs and RDIMMs Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS initialization All memory installed in the compute module must be of the same type Memory options 65 ...

Page 66: ...information For specific DIMM and NVDIMM population information see the DIMM population guidelines on the Hewlett Packard Enterprise website https www hpe com docs memory population rules DIMM and NVDIMM population information 66 ...

Page 67: ...e compute module First generation Intel Xeon Scalable processors support DDR4 2666 DIMMs Second generation Intel Xeon Scalable processors support DDR4 2933 DIMMs Mixing DIMM types is not supported Install only the supported DDR4 2666 or DDR4 2933 DIMMs in the compute module DIMM processor compatibility 67 ...

Page 68: ... SmartMemory speed information For more information about memory speed information see the Hewlett Packard Enterprise website https www hpe com docs memory speed table HPE SmartMemory speed information 68 ...

Page 69: ...ackard Enterprise website Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Open the DIMM slot latches 6 Install the DIMM 7 Install the access panel 8 Install the compute module in the rack 9 Install the compute module 10 Power up the compute module Use the BIOS Platform Configuration RBSU in th...

Page 70: ... HPE ProLiant Gen10 servers with first generation Intel Xeon Scalable processors The compute module can support up to 12 NVDIMMs in 2 socket servers up to 192GB and up to 24 NVDIMMs in 4 socket servers up to 384GB The HPE Smart Storage Battery provides backup power to the memory slots allowing data to be moved from the DRAM portion of the NVDIMM to the Flash portion for persistence during a power ...

Page 71: ... one regular DIMM The system cannot have only NVDIMM Ns installed A supported operating system with persistent memory NVDIMM drivers For the latest software information see the Hewlett Packard Enterprise website https persistentmemory hpe com For minimum firmware versions see the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website https www hpe com info nvdimm docs To determine NV...

Page 72: ...troubleshooting guide for your product on the Hewlett Packard Enterprise website HPE ProLiant Gen10 https www hpe com info gen10 troubleshooting HPE Synergy https www hpe com info synergy troubleshooting CAUTION Unlike traditional storage devices NVDIMMs are fully integrated in with the ProLiant compute module Data loss can occur when system components such as the processor or HPE Smart Storage Ba...

Page 73: ... Install any components removed to access the DIMM slots and the HPE Smart Storage Battery 10 Install the access panel 11 Install the compute module 12 Power up the compute module 13 If required sanitize the NVDIMM Ns For more information see NVDIMM sanitization Installing an NVDIMM 73 ...

Page 74: ...IMMs using either of the following UEFI System Utilities Use System Utilities through the Remote Console to configure the compute module for NVDIMM memory options by pressing the F9 key during POST For more information about UEFI System Utilities see the Hewlett Packard Enterprise website https www hpe com info uefi docs iLO RESTful API for HPE iLO 5 For more information about configuring the syst...

Page 75: ... is infeasible using state of the art laboratory techniques Destroy Ensure that data retrieval is infeasible using state of the art laboratory techniques and render the media unable to store data such as disintegrate pulverize melt incinerate or shred The NVDIMM N Sanitize options are intended to meet the Purge level For more information on sanitization for NVDIMMs see the following sections in th...

Page 76: ...s cannot be met during NVDIMM relocation do the following Manually back up the NVDIMM N data before relocating NVDIMM Ns to another compute module Relocate the NVDIMM Ns to another compute module Sanitize all NVDIMM Ns on the new compute module before using them Requirements for relocating NVDIMMs or a set of NVDIMMs when the data does not have to be preserved If data on the NVDIMM N or set of NVD...

Page 77: ...fast high capacity cost effective memory and storage to transform big data workloads and analytics by enabling data to be stored moved and processed quickly Persistent memory modules use the standard DIMM form factor and are installed alongside DIMMs in a compute module memory slot Intel Optane persistent memory 100 series for HPE is designed for use only with second generation Intel Xeon Scalable...

Page 78: ...ule processor compatibility Intel Optane persistent memory 100 series for HPE is supported only in servers with second generation Intel Xeon Scalable processors installed Persistent memory module processor compatibility 78 ...

Page 79: ...formation For specific population and configuration information see the memory population guidelines on the Hewlett Packard Enterprise website https www hpe com docs memory population rules Persistent memory module population information 79 ...

Page 80: ...prise website https www hpe com info persistentmemory A supported operating system Windows Server 2012 R2 with persistent memory drivers from Hewlett Packard Enterprise Windows Server 2016 with persistent memory drivers from Hewlett Packard Enterprise Windows Server 2019 Red Hat Enterprise Linux 7 6 and later Red Hat Enterprise Linux 8 0 and later SUSE Linux Enterprise Server 12 SP4 and later SUSE...

Page 81: ...ches in the DIMM slot before inserting the DIMM Do not force the DIMM into the slot When installed properly not all DIMMs will face in the same direction CAUTION Electrostatic discharge can damage electronic components Be sure you are properly grounded before beginning this procedure CAUTION Failure to properly handle DIMMs can damage the DIMM components and the system board connector For more inf...

Page 82: ...frame 11 If removed reconnect all power cables 12 Power up the compute module 13 Configure the server for Intel Optane persistent memory for HPE More information Persistent memory module population information Configuring the compute module for Intel Optane persistent memory 100 series for HPE Installing persistent memory modules 82 ...

Page 83: ...tion tools are available including UEFI System Utilities Configure the server by using the UEFI System Utilities through the Remote Console To access the UEFI System Utilities press F9 during POST iLO RESTful API Use the iLO RESTful API through tools such as the RESTful Interface Tool ilorest or other third party tools For more information see the Intel Optane persistent memory 100 series for HPE ...

Page 84: ...compute module Sanitize all persistent memory modules on the new compute module before using them Requirements for relocating encrypted persistent memory modules or a set of persistent memory modules when the data must be preserved If persistent memory modules are encrypted with local key management either manually retrieve the persistent memory module passwords from the compute module user genera...

Page 85: ...ane persistent memory for HPE For more information see the Intel Optane persistent memory 100 series for HPE User Guide on the Hewlett Packard Enterprise website https www hpe com info persistentmemory docs Persistent memory module relocation guidelines 85 ...

Page 86: ...st be preserved Hewlett Packard Enterprise strongly recommends that you perform a manual backup of all user data on the persistent memory modules before changing the goal configuration or performing relocation procedures Migrating a persistent memory module 86 ...

Page 87: ...th the same part number CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed CAUTION To prevent possible compute module overheating always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blank CAUTION To prevent damage to electrical component...

Page 88: ...wer it down until it sits evenly on the socket The heatsink alignment pins are keyed The processor will only install one way A standard heatsink is shown Your heatsink might look different 9 Secure the heatsink using a T 30 screwdriver Installing the processor heatsink option 88 ...

Page 89: ...10 Install all DIMM baffles 11 Install the access panel 12 Install supported hardware options for the compute module Installing the processor heatsink option 89 ...

Page 90: ...HPE Trusted Platform Module 2 0 Gen10 option HPE Trusted Platform Module 2 0 Gen10 option 90 ...

Page 91: ...out operating system support see the product QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs For more information about Microsoft Windows BitLocker Drive Encryption feature see the Microsoft website https www microsoft com CAUTION If the TPM is removed from the original compute module and powered up on a different compute module data stored in the TPM including keys ...

Page 92: ...Hewlett Packard Enterprise service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested Hewlett Packard Enterprise Service provides a TPM with the spare system board Any attempt to remove the cover of an installed ...

Page 93: ...Installing and enabling the HPE TPM 2 0 Gen10 option Installing and enabling the HPE TPM 2 0 Gen10 option 93 ...

Page 94: ...Installing the Trusted Platform Module board Installing the Trusted Platform Module board 94 ...

Page 95: ...ite Follow the instructions on the website to update the system ROM 3 Update the system ROM Locate and download the latest ROM version from the Hewlett Packard Enterprise Support Center website http www hpe com support hpesc To update the system ROM follow the instructions on the website 4 Power down the compute module a Shut down the OS as directed by the OS documentation b To place the compute m...

Page 96: ...erent orientation might result in damage to the TPM or system board 2 Align the TPM board with the key on the connector and then install the TPM board To seat the board press the TPM board firmly into the connector To locate the TPM connector on the system board see the compute module label on the access panel 3 Install the TPM cover a Line up the tabs on the cover with the openings on either side...

Page 97: ...4 Proceed to Preparing the compute module for operation Installing the TPM board and cover 97 ...

Page 98: ...the TPM connector 2 Install the access panel 3 Do one of the following Slide or install the server into the rack Install the compute module into the frame 4 Power up the compute module a Connect the power cords rack and tower servers b Press the Power On Standby button Preparing the compute module for operation 98 ...

Page 99: ...s TPM 2 0 when the compute module is powered on after installing it In UEFI Boot Mode the Trusted Platform Module can be configured to operate as TPM 2 0 default or TPM 1 2 In Legacy Boot Mode the Trusted Platform Module configuration can be changed between TPM 1 2 and TPM 2 0 default but only TPM 1 2 operation is supported Enabling the Trusted Platform Module 99 ...

Page 100: ...pressed in the previous step do one of the following If in graphical mode click Yes If in text mode press the Y key 6 Press the ESC key to exit System Utilities 7 If changes were made and saved the compute module prompts for reboot request Press the Enter key to confirm reboot If the following actions were performed the compute module reboots a second time without user input During this reboot the...

Page 101: ...Visibility is set to Visible 5 Press the F10 key to save your selection 6 When prompted to save the change in System Utilities do one of the following If in graphical mode click Yes If in text mode press the Y key 7 Press the ESC key to exit System Utilities The compute module reboots a second time without user input During this reboot the TPM setting becomes effective 8 Enable TPM functionality i...

Page 102: ...equired to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the compute module Do not save the recovery key password on the encrypted har...

Page 103: ...Cabling Cabling 103 ...

Page 104: ... depending on the product and installed options For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs Cabling resources 104 ...

Page 105: ...Energy pack option cabling Energy pack option cabling 105 ...

Page 106: ...P416ie m Smart Array Controller cabling 1 Port 3i connector 2 Mezzanine option card in mezzanine slot 1 3 SAS cable connector P416ie m Smart Array Controller cabling 106 ...

Page 107: ...sh puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Remove the front panel drive cage assembly 6 Locate the battery on the System board components 7 Remove the battery IMPORTANT Replaci...

Page 108: ...Electrostatic discharge Electrostatic discharge 108 ...

Page 109: ...ype of damage may reduce the life expectancy of the device Procedure Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when...

Page 110: ...ar the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reselle...

Page 111: ...Specifications Specifications 111 ...

Page 112: ...ure conditions and limitations apply All temperature ratings shown are for sea level An altitude derating of 1 C per 305m 1 8 F per 1 000 7 ft above sea level No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed might reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F might reduc...

Page 113: ...sical specifications for the HPE Synergy 480 Gen10 compute module Specification Value Height 63 60 mm 2 50 in Depth 606 50 mm 23 88 in Width 214 00 mm 8 43 in Weight maximum 8 16 kg 18 00 lb Weight minimum 6 57 kg 14 50 lb Compute module physical specifications 113 ...

Page 114: ...er provides a comprehensive one stop location for all HPE Synergy documentation including installation instructions maintenance and service guides best practices and links to additional resources It supports filtering to improve findability HPE Synergy documentation resources 114 ...

Page 115: ...eful for viewing compatibility information for older management combinations Firmware Feature Comparison Table A set of tables that allows you to select a management combination and then compare the supported HPE Synergy Service Packs and HPE Synergy Custom SPPs Upgrade Paths Table Information about the supported HPE Synergy Composer and HPE Synergy Image Streamer upgrade paths and HPE Synergy man...

Page 116: ...for HPE Synergy HPE Synergy Image Streamer Support Matrix Setup Overview for HPE Synergy Monitoring HPE OneView Help for HPE Synergy HPE OneView Global Dashboard User Guide Installing hardware HPE Synergy Start Here Poster included with frame HPE Synergy 12000 Frame Setup and Installation Guide Rack Rails Installation Instructions for the HPE Synergy 12000 Frame included with frame HPE Synergy 120...

Page 117: ...of Connectivity Knowledge SPOCK Storage compatibility matrix https www hpe com storage spock Storage white papers and analyst reports https www hpe com storage whitepapers For additional websites see Support and other resources Websites 117 ...

Page 118: ...Support and other resources Support and other resources 118 ...

Page 119: ...Hewlett Packard Enterprise Support Center website https www hpe com support hpesc Information to collect Technical support registration number if applicable Product name model or version and serial number Operating system name and version Firmware version Error messages Product specific reports and logs Add on products or components Third party products or components Accessing Hewlett Packard Ente...

Page 120: ...E Software Center https www hpe com software hpesoftwarecenter To subscribe to eNewsletters and alerts https www hpe com support e updates To view and update your entitlements and to link your contracts and warranties with your profile go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page https www hpe com support AccessToSupportMaterials IMPORTAN...

Page 121: ...ates a fast and accurate resolution based on the service level of your product Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information HPE Get Connected https www hpe com services getconnected HPE Pointnext Tech Care https www hpe com services techcare HPE Datace...

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Page 123: ... about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at https www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see https ww...

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