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Diagnostic tools 77

Diagnostic tools

Troubleshooting resources

The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue

resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-

specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a

language:

•

English (

http://www.hp.com/support/ProLiant_TSG_en

)

•

French (

http://www.hp.com/support/ProLiant_TSG_fr

)

•

Italian (

http://www.hp.com/support/ProLiant_TSG_it

)

•

Spanish (

http://www.hp.com/support/ProLiant_TSG_sp

)

•

German (

http://www.hp.com/support/ProLiant_TSG_gr

)

•

Dutch (

http://www.hp.com/support/ProLiant_TSG_nl

)

•

Japanese (

http://www.hp.com/support/ProLiant_TSG_jp

)

HP ROM-Based Setup Utility

RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration

activities that can include the following:

•

Configuring system devices and installed options

•

Enabling and disabling system features

•

Displaying system information

•

Selecting the primary boot controller

•

Configuring memory options

•

Language selection

For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD

or the HP website (

http://www.hp.com/support/smartstart/documentation

).

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online

versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify

server installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.

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Summary of Contents for ProLiant DL380 G5 DPSS

Page 1: ...HP ProLiant DL380 Generation 5 Server Maintenance and Service Guide Part Number 403167 404 July 2010 Thirteenth Edition ...

Page 2: ...services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Intended audience This guide is for an experienced service technician HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar...

Page 3: ... blank 32 Hot plug SAS hard drive 33 Power supply blank 34 Hot plug power supply 34 DC power supply 35 Media drive or blank 37 Hot plug fan 38 Processor fan bracket 39 Front bezel 40 Power supply cage assembly 41 Systems Insight Display 42 Fan board 42 Processor fan bracket plate 43 Media drive ejector assembly 44 PPM 45 PPM retainer 46 Processor 47 Battery backed write cache procedures 53 Removin...

Page 4: ...ostics survey functionality 78 Integrated Management Log 78 Array Diagnostic Utility 78 Component identification 79 Front panel components 79 Front panel LEDs and buttons 80 Systems Insight Display LEDs 81 Rear panel components 82 PCI expansion slot definitions 82 Rear panel LEDs and buttons 83 System board 84 System board components 6 fan configuration 84 System board components 12 fan configurat...

Page 5: ...wer supply calculations 96 1 44 MB diskette drive specifications 96 CD ROM drive specifications 97 DVD ROM drive specifications 98 SAS and SATA hard drive specifications 99 Acronyms and abbreviations 100 Index 102 ...

Page 6: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Page 7: ...e vous facturer les coûts de remplacement Dans le cas d une pièce CSR HP supporte l ensemble des frais d expédition et de retour et détermine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepai...

Page 8: ...l servizio per i soli componenti HP fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad HP dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Se...

Page 9: ...n muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico HP o los proveedores o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le env...

Page 10: ...areren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdee...

Page 11: ...a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da H...

Page 12: ...garantia apenas para peças Segundo os termos do serviço de garantia apenas para peças a HP fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...Customer self repair 15 ...

Page 16: ...Customer self repair 16 ...

Page 17: ...er self repair on page 6 1 Access panel 394037 001 407744 001 Mandatory1 2 Front bezel 394028 003 407745 001 Mandatory1 3 Hard drive blank 376383 001 392613 001 Mandatory1 4 Media drive blank 377569 001 409006 001 Mandatory1 5 Power supply cage assembly 394020 001 408785 001 Mandatory1 6 Power supply blank 394436 001 409417 001 Mandatory1 ...

Page 18: ...richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti 1 Mandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden müssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten für diesen Service berechnet 2 Optional Optional Teile f...

Page 19: ...peças serão cobradas as despesas de transporte e mão de obra do serviço 2 Optional Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto 3 No Nenhuma Algumas peças da HP não sã...

Page 20: ...f repair on page 6 System components 7 Hot plug fan 60 mm 394035 001 407747 001 Mandatory1 8 Processor fan bracket a Processor fan bracket 12 fan model 394023 001 408783 001 Mandatory1 b Processor fan bracket 6 fan model 441011 001 442953 001 Mandatory1 9 Processor fan bracket plate 419341 002 430371 001 Mandatory1 ...

Page 21: ...FSB 405176 004 409423 001 Optional2 b 3 20 GHz Intel Xeon processor 5060 dual core 4 MB cache 1066 MHz FSB 398571 002 409424 001 Optional2 c 3 73 GHz Intel Xeon processor 5080 dual core 4 MB cache 1066 MHz FSB 398571 001 412955 001 Optional2 d 1 60 GHz Intel Xeon processor 5110 dual core 2 2 MB L2 cache 1066 MHz FSB 409408 002 416795 001 Optional2 e 1 86 GHz Intel Xeon processor 5120 dual core 2 2...

Page 22: ... quad core 4x2 MB L2 cache 1333 MHz FSB 432231 001 438363 001 Optional2 r 3 0 GHz Intel Xeon processor L5240 quad core 1x6 MB L2 cache 1333 MHz FSB 455303 001 459739 001 Optional2 s 1 86 GHz Intel Xeon processor L5320 quad core 4x2 MB L2 cache 1066 MHz FSB 440482 001 440935 001 Optional2 t 2 0 GHz Intel Xeon processor E5405 quad core 2x6 MB L2 cache 1333 MHz FSB 455274 006 475876 001 Optional u 2 ...

Page 23: ... grease and alcohol pad 391137 001 408790 001 Optional2 Boards 16 PPM 399854 001 407748 001 Mandatory1 17 System boards a System board with processor cage and battery supporting Intel Xeon 50xx and 51xx processors 012516 001 407749 001 Optional2 b System board with processor cage and battery supporting Intel Xeon 52xx 53xx and 54xx processors 013096 001 436526 001 Optional2 18 Power supply backpla...

Page 24: ...andatory1 a Retainer spring 397450 001 b Screws 6 32 0 200 TT Hi TP 4 media drive ejector assembly media drive cable external option blank 192308 009 c Hard drive cage screws 6 32 0 125 T 15 2 242966 006 d Front bezel screws T 15 flat head 2 228213 003 e Expansion slot cover short 394041 001 f Thumbscrew molded cap 179333 003 g Thumbscrew assembly right attach 405895 002 h Thumbscrew assembly left...

Page 25: ...B 10 000 rpm 6 35 cm 2 5 in 431958 B21 432320 001 Mandatory1 45 Hot plug SFF SATA hard drive a 60 GB 5 400 rpm 1 year warranty 379306 B21 382264 001 Mandatory1 b 120 GB 5 400 rpm 1 year warranty 431786 B21 431908 001 Mandatory1 46 HP Smart Array E200 Controller 012891 001 412799 001 Optional2 47 HP Smart Array E200 Controller cache module 64 MB without battery 012970 001 412800 001 Optional2 48 HP...

Page 26: ...richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti 1 Mandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden müssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten für diesen Service berechnet 2 Optional Optional Teile f...

Page 27: ...peças serão cobradas as despesas de transporte e mão de obra do serviço 2 Optional Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto 3 No Nenhuma Algumas peças da HP não sã...

Page 28: ...tatic safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Server warnings and cautions Before installing a server be sure that you under...

Page 29: ...support the server and gain access to internal components For more information about telco rack solutions refer to the RackSolutions com website http www racksolutions com hp Power down the server on page 30 If you must remove a server from a rack or a non hot plug component from a server power down the server Remove the server from the rack on page 31 If the rack environment cabling configuration...

Page 30: ... the rack The sliding rails could pinch your fingers b Press the server firmly into the rack to secure it in place Power down the server WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some i...

Page 31: ...t this feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cords The system is now without power Remove the server from the rack To remove the server from an HP Compaq branded telco or third party rack 1 Power down the server on page 30 2 Extend the server from the rack on page 29 3 Disconnect the cabling and remove the server from the ra...

Page 32: ...ol before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Power down the server if performing a non hot plug installation or maintenance procedure Power down the server on page 30 2 Extend the server fr...

Page 33: ...nk slide the blank into the bay until it locks into place Hot plug SAS hard drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 89 2 Back up all server data on ...

Page 34: ...ply blank to cool before touching it To replace the component reverse the removal procedure Hot plug power supply CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Determine how many hot plug power supplies are installed o If only one hot plug power supply is installed power do...

Page 35: ...ure to leave enough slack in the power cord so that the redundant power supply can be removed without disconnecting the power cord from the primary power supply 5 Close the cable management arm 6 Connect the power cord to the power source 7 Be sure that the power supply LED is green Rear panel LEDs and buttons on page 83 8 Be sure that the front panel external health LED is green Front panel LEDs ...

Page 36: ...ements for Information Technology Equipment and Telecommunications Equipment Generally these requirements are based on the International Standard for Information Technology Equipment IEC 60950 and or the European Telecommunication Standard ETS 300 132 2 The DC source is to have one pole Neutral Return reliably connected to earth ground in accordance with local regional electric codes and or regula...

Page 37: ...to the power supply 3 Tighten the two retaining screws on either side of the power cord connector 4 Route the power cord o If the cable management arm has a left hand swing route the power cord through the cable management arm o If the cable management arm has a right hand swing remove the cable management arm or convert it for left hand swing For removal instructions see Cable management arm with...

Page 38: ...erver performs an immediate shutdown if it detects a critical temperature level IMPORTANT An immediate shutdown is a hardware controlled function and it overrides any firmware or software actions In the operating system o The Health Driver performs an orderly shutdown if it detects a cautionary temperature level If the server detects a critical temperature level before the orderly shutdown occurs ...

Page 39: ...low and improper cooling that can lead to thermal damage To replace the component reverse the removal procedure Processor fan bracket These procedures apply to both the 6 and 12 fan configurations If necessary configuration specific illustrations are provided To remove the component 1 Power down the server on page 30 2 Extend or remove the server from the rack Remove the server from the rack on pa...

Page 40: ...ress down on the top of each fan to be sure it is seated properly Front bezel To remove the component 1 Power down the server on page 30 2 Extend or remove the server from the rack Remove the server from the rack on page 31 3 Remove the access panel Access panel on page 32 4 Remove the processor fan bracket Processor fan bracket on page 39 5 Remove the Systems Insight Display Systems Insight Displ...

Page 41: ...y cage assembly To remove the component 1 Power down the server on page 30 2 Access the product rear panel on page 31 3 Remove all power supplies Hot plug power supply on page 34 4 Remove the server from the rack on page 31 5 Remove the access panel Access panel on page 32 6 Remove the power supply cage assembly To replace the component reverse the removal procedure ...

Page 42: ...an bracket on page 39 5 Disconnect the Systems Insight Display cable 6 Remove the Systems Insight Display To replace the component reverse the removal procedure Fan board To remove the component 1 Power down the server on page 30 2 Extend the server from the rack on page 29 3 Remove the access panel Access panel on page 32 IMPORTANT For this procedure you do not need to remove the hot plug fans fr...

Page 43: ...ss panel on page 32 IMPORTANT For this procedure you do not need to remove the hot plug fans from the processor fan bracket When reinstalling the processor fan bracket press the top of each fan to be sure it seats securely 4 Remove the processor fan bracket Processor fan bracket on page 39 5 Disconnect the Systems Insight Display cable and the fan board cable 6 Remove the fan board Fan board on pa...

Page 44: ... server on page 30 2 Extend or remove the server from the rack Remove the server from the rack on page 31 3 Remove the access panel Access panel on page 32 4 Remove the media drive Media drive or blank on page 37 5 Remove the processor fan bracket Processor fan bracket on page 39 6 Remove the fan board Fan board on page 42 7 Remove the processor fan bracket plate Processor fan bracket plate on pag...

Page 45: ...mbly To replace the component reverse the removal procedure PPM To remove the component 1 Power down the server on page 30 2 Extend the server from the rack on page 29 3 Remove the access panel Access panel on page 32 NOTE The appearance of compatible PPMs may vary ...

Page 46: ...PPM slots are not populated the server halts during POST or does not boot To replace the component reverse the removal procedure PPM retainer To remove the component 1 Power down the server on page 30 2 Extend the server from the rack on page 29 3 Remove the access panel Access panel on page 32 4 Remove the PPMs PPM on page 45 ...

Page 47: ...place or install the processor in this server IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly IMPORTANT Always install a PPM when you install a processor The system fails to boot if the corresponding PPM is missing To remove a processor 1 Power down the server on page 30 2 Extend the server from the rack on page 29 3 Remove the ac...

Page 48: ...Removal and replacement procedures 48 4 Open the heatsink retaining bracket 5 Remove the heatsink ...

Page 49: ...s 49 6 Open the processor retaining latch and the processor socket retaining bracket 7 Using your fingers remove the failed processor To replace a processor IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 50: ...essor in the tool 2 Align the processor installation tool with the socket and install the spare processor CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Refer to the server hood label for specific instructions ...

Page 51: ...tool clicks and separates from the processor and then remove the processor installation tool 4 Close the processor retaining latch and the processor socket retaining bracket 5 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing ...

Page 52: ...Removal and replacement procedures 52 6 Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution 7 Install the heatsink ...

Page 53: ...ing the battery pack on page 54 Recovery of cached data from a failed server Recovering data from the battery backed write cache on page 55 CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost Removing the cache module To remove the component 1 Power down the server on page 30 2 Extend or remov...

Page 54: ... sure the cache module is fully inserted before pressing down Removing the battery pack To remove the component 1 Power down the server on page 30 2 Extend or remove the server from the rack Remove the server from the rack on page 31 3 Remove the access panel Access panel on page 32 4 Remove the battery pack and disconnect the cable To replace the component reverse the removal procedure ...

Page 55: ...dule on page 53 and battery pack Removing the battery pack on page 54 from the failed array controller and install the cache module and battery pack on an array controller in the recovery server o If the server has failed remove the controller Expansion board slots 1 and 2 on page 64 cache module Removing the cache module on page 53 and battery pack Removing the battery pack on page 54 from the fa...

Page 56: ... removal procedure FBDIMMs To remove the component 1 Power down the server on page 30 2 Extend or remove the server from the rack Remove the server from the rack on page 31 3 Remove the access panel Access panel on page 32 4 Remove the battery pack Removing the battery pack on page 54 5 Remove the air baffle Air baffle on page 55 6 Remove the FBDIMM ...

Page 57: ...figuration the system boots in Advanced ECC mode The following configuration requirements apply to all AMP modes FBDIMMS must be ECC Registered DDR 2 SDRAM FBDIMMs FBDIMMs must be installed in pairs FBDIMM pairs in a memory bank must have identical HP part numbers FBDIMMS must be populated as specified for each AMP memory mode The memory subsystem for this server is divided into two branches Each ...

Page 58: ... two single rank FBDIMMs on the same module Although only a single FBDIMM module a dual rank FBDIMM acts as two separate FBDIMMs The purpose of dual rank FBDIMMs is to provide the largest capacity FBDIMM for the current DRAM technology If the current DRAM technology allows for 2 GB single rank FBDIMMs a dual rank FBDIMM using the same technology would be 4 GB In online spare mode a single rank of ...

Page 59: ...1 mirror each other Each branch maintains a copy of all memory contents Memory writes go to both branches Memory reads come from only one of the two branches unless an uncorrectable error occurs If a memory read on one branch returns incorrect data due to an uncorrectable memory error the system automatically retrieves the proper data from the other branch A branch is not necessarily disabled thus...

Page 60: ...m the rack on page 31 4 Remove the access panel Access panel on page 32 5 Remove the power supply backplane To replace the component reverse the removal procedure Hard drive backplane To remove the component 1 Power down the server on page 30 2 Extend or remove the server from the rack Remove the server from the rack on page 31 3 Remove the access panel Access panel on page 32 4 Remove all hot plu...

Page 61: ...n the server on page 30 2 Extend or remove the server from the rack Remove the server from the rack on page 31 3 Remove the access panel Access panel on page 32 4 Remove all hot plug hard drives Hot plug SAS hard drive on page 33 5 Remove the hard drive backplane Hard drive backplane on page 60 6 Remove the hard drive backplane retainer To replace the component reverse the removal procedure ...

Page 62: ...es connected to any existing expansion boards 5 Press the blue button to release the black knob 6 Turn the black knob counter clockwise 7 Remove the PCI riser cage To replace the component reverse the removal procedure Expansion slot covers Expansion slot covers 1 and 2 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion sl...

Page 63: ...ore removing or installing the PCI riser cage CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 1 Power down the server on page 30 2 Extend or remove the server from the rack Remove the server from the rack on page 31 3 Remove the access panel Access panel on page 32 4 Remove the...

Page 64: ...31 3 Remove the access panel Access panel on page 32 4 Remove the expansion slot cover retainer To replace the component reverse the removal procedure Expansion boards Expansion board slots 1 and 2 To remove the component 1 Power down the server on page 30 2 Extend or remove the server from the rack Remove the server from the rack on page 31 3 Remove the access panel Access panel on page 32 4 Disc...

Page 65: ...d slots 3 4 and 5 To remove the component 1 Power down the server on page 30 2 Extend or remove the server from the rack Remove the server from the rack on page 31 3 Remove the access panel Access panel on page 32 CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 4 Disconnect any internal...

Page 66: ... risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down t...

Page 67: ...ss panel on page 32 5 Remove the power supply cage assembly Power supply cage assembly on page 41 CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 6 Remove the PCI riser cage PCI riser cage on page 62 7 Remove expansion boards from slots 1 and 2 Expansion board slots 1 and 2 on page 64 I...

Page 68: ...nment keys and keyhole locations 17 Loosen the system board thumbscrew 18 Remove the system board 19 Remove the I O fan bracket I O fan bracket on page 69 IMPORTANT If replacing the system board or clearing NVRAM you must re enter the server serial number through RBSU To replace the component reverse the removal procedure After you replace the system board you must re enter the server serial numbe...

Page 69: ...onent 1 Power down the server on page 30 2 Remove all power supplies Hot plug power supply on page 34 3 Extend or remove the server from the rack Remove the server from the rack on page 31 4 Remove the access panel Access panel on page 32 5 Remove the power supply cage assembly Power supply cage assembly on page 41 CAUTION To prevent damage to the server or expansion boards power down the server a...

Page 70: ...Removal and replacement procedures 70 For ease of removal invert the system board To replace the component 1 Install the I O fan bracket o 6 fan configuration ...

Page 71: ... board 4 Install the PPMs 5 Install the FBDIMMs 6 Install the air baffle 7 Install the battery pack 8 Install all hot plug fans in the I O fan bracket 9 Install the processor fan bracket 10 Install the PCI riser cage 11 Install the power supply cage assembly 12 Install the access panel Access panel on page 32 13 Install the server ...

Page 72: ...Removal and replacement procedures 72 14 Install the power supplies 15 Power up the server ...

Page 73: ...Cabling 73 Cabling SAS hard drive cabling PCI SAS cabling to an HP Smart Array P400i Controller PCI SAS cabling to optional expansion board controller ...

Page 74: ...Cabling 74 Fan board cabling Hard drive backplane power cabling ...

Page 75: ...Cabling 75 Media drive bay cabling Battery cabling for BBWC NOTE Use the retaining clip to manage excess cable slack ...

Page 76: ...Cabling 76 Systems Insight Display cabling ...

Page 77: ..._jp HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following Configuring system devices and installed options Enabling and disabling system features Displaying system information Selecting the primary boot controller Configuring memory options Language selection For more information...

Page 78: ...art assisted HP Insight Diagnostics installation or it can be installed through the HP PSP NOTE The current version of SmartStart provides the memory spare part numbers for the server To download the latest version see the HP website http www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minu...

Page 79: ...cation 79 Component identification Front panel components Item Description 1 Media drive bay IDE diskette multibay 2 Video connector 3 USB connectors 2 4 Systems Insight Display 5 Hard drive bays 6 Quick release levers 2 ...

Page 80: ...ilure To identify component in degraded state refer to Systems Insight Display LEDs Red Critical power supply failure To identify component in critical state refer to Systems Insight Display LEDs 4 NIC 1 link activity LED Green Network link Flashing Network link and activity Off No link to network If power is off view the rear panel RJ 45 LEDs for status 5 NIC 2 link activity LED Green Network lin...

Page 81: ... Protection enabled Amber Memory failure occurred Flashing amber Memory configuration error All other LEDs Off Normal Amber Failure IMPORTANT If more than one FBDIMM slot LED is illuminated further troubleshooting is required Test each bank of FBDIMMs by removing all other FBDIMMs Isolate the failed FBDIMM by replacing each FBDIMM in a bank with a known working FBDIMM NOTE The HP Systems Insight D...

Page 82: ...nal option blank 8 NIC 2 connector 9 NIC 1 connector 10 Power supply bay 2 11 Power cord connector Black 12 Power supply bay 1 populated 13 iLO 2 connector 14 Video connector Blue 15 USB connectors 2 Black 16 Serial connector 17 Mouse connector Green 18 Keyboard connector Purple PCI expansion slot definitions Item PCIe Mixed PCIe PCI X 1 x4 slot 1 bus A x4 slot 1 bus A 2 x4 slot 2 bus B x4 slot 2 ...

Page 83: ...x16 cards are supported but will run at x8 speeds All slots are non hot plug Rear panel LEDs and buttons Item Description Status 1 Power supply LED Green Normal Off System is off or power supply has failed 2 UID LED button Blue Activated Flashing System being remotely managed Off Deactivated 3 NIC iLO 2 activity LED Green Network activity Flashing Network activity Off No network activity 4 NIC iLO...

Page 84: ...backplane connector 5 PCIe slot 1 6 PCIe slot 2 7 NMI jumper 8 iLO 2 diagnostic LEDs 9 System maintenance switch 10 Internal USB connector 11 System battery 12 PCI riser cage connector 13 Fan 2 connector 14 Fan 1 connector 15 FBDIMM slots 1 8 16 Multibay interface connector 17 Processor socket 1 18 Processor socket 2 The lower USB connector is unavailable ...

Page 85: ...e slot 1 6 PCIe slot 2 7 NMI jumper 8 iLO 2 diagnostic LEDs 9 System maintenance switch 10 Internal USB connector 11 System battery 12 PCI riser cage connector 13 Fan 4 connector 14 Fan 2 connector 15 Fan 3 connector 16 Fan 1 connector 17 FBDIMM slots 1 8 18 Multibay interface connector 19 Processor socket 1 20 Processor socket 2 The lower USB connector is unavailable ...

Page 86: ... could occur NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is ...

Page 87: ...f the following conditions may exist Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM detects a failed processor during POST Amber Processor in socket X is in a pre failure condition PPM failure slot X amber Red One or more of the following conditions may exist PPM in slot X has failed PPM is not installed in slot X but the corresponding pr...

Page 88: ...d online spare memory configuration Online spare memory green Green Online spare memory enabled and not failed Mirrored memory amber Amber Bank s X failed over to the mirrored memory bank s Mirrored memory flashing amber Red Invalid mirrored memory configuration Mirrored memory green Green Mirrored memory enabled and not failed Overtemperature amber Amber The Health Driver has detected a cautionar...

Page 89: ...ff The drive is online but it is not active currently Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not re...

Page 90: ...fline Replace the drive as soon as possible Off Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible Off Off The drive is offline a spare or not configured as part of an array PCI riser cage LED CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or...

Page 91: ...le 4 Green BBWC Status LED To interpret the illumination patterns of this LED see the following table LED3 pattern LED4 pattern Interpretation One blink every two seconds The system is powered down and the cache contains data that has not yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended any time that 3 3 V auxiliary pow...

Page 92: ... second One blink per second An alternating green and amber blink pattern indicates that the cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pa...

Page 93: ...ns the fan configuration operates in redundant mode when all 12 fans are installed Fan board components Item Description 1 Fan connectors 8 2 Systems Insight Display connector 3 Power On Standby button system power LED 4 UID LED button 5 USB connectors 2 6 Video connector 7 Fan board system connector ...

Page 94: ...Component identification 94 Only the 12 fan configuration supports all connectors ...

Page 95: ...3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Server specifications Specification Value Dimensions Height 8 59 cm 3 38 in Depth 66 07 cm 26 01 in Width 44 54 cm 17 54 in Weight maximum 27 22 kg 60 lb Weight no drives installed 20 41 kg ...

Page 96: ...nt FBDIMMs must be installed in pairs within a bank A bank must be populated with two FBDIMMs with identical HP part numbers Use only Registered DDR2 FBDIMMs Use HP FBDIMMs only Hot plug power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the server refer to the HP Enterprise Configurator website http h30099 www3 hp com co...

Page 97: ...cification Value Disk formats CD ROM modes 1 and 2 mixed mode audio and data combined CD DA Photo CD single multiple session CD XA ready CDi ready Capacity 550 MB mode 1 12 cm 640 MB mode 2 12 cm Block size 2368 2352 bytes mode 0 2352 2340 2336 2048 bytes mode 1 2352 2340 2336 2048 bytes mode 2 Dimensions Height 12 7 mm 0 50 in Depth 132 08 mm 5 20 in Width 132 08 mm 5 20 in Weight 0 34 kg 0 75 lb...

Page 98: ...1 2 CD I Mode 2 Form 1 2 CD I ready CD Bridge CD R PhotoCD single and multi session Capacity 4 7 GB DVD 5 8 5 GB DVD 9 9 4 GB DVD10 550 Mb Mode 1 12 cm 640 Mb Mode 2 12 cm 180 Mb 8 cm Block size 2352 bytes mode 0 2352 2340 2336 2048 bytes mode 1 2352 2340 2336 2048 bytes mode 2 2048 bytes DVD Dimensions Height 12 7 mm 0 50 in Depth 132 08 mm 5 20 in Width 132 08 mm 5 20 in Weight 0 34 kg 0 75 lb D...

Page 99: ...ions Temperature 5 C to 55 C 41 F to 131 F Humidity 10 to 80 SAS and SATA hard drive specifications Item 36 GB SAS drive 72 GB SAS drive 60 GB SATA drive Capacity 36 420 MB 73 408 MB 60 022 MB Height 15 mm 15 mm 9 mm Interface SAS SAS Serial ATA Transfer rate 3 GB sec 3 GB sec 1 5 GB sec Rotational speed 10 000 rpm 10 000 rpm 5 400 rpm Bytes per sector 512 512 512 Logical blocks 71 132 960 143 374...

Page 100: ...BWC battery backed write cache DDR double data rate FBDIMM fully buffered DIMM IDE integrated device electronics iLO Integrated Lights Out IML Integrated Management Log NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express ...

Page 101: ...tended POST Power On Self Test PPM processor power module RBSU ROM Based Setup Utility RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SDRAM synchronous dynamic RAM UID unit identification USB universal serial bus VHDCI very high density cable interconnect ...

Page 102: ...6 CSR customer self repair 6 customer self repair CSR 6 D diagnostic tools 77 diagnostics utility 77 diskette drive 37 96 drive LEDs 89 DVD ROM drive 98 E electrostatic discharge 28 environmental specifications 95 expansion boards 64 65 expansion slot cover retainer 64 expansion slot covers 62 expansion slot covers removing 62 expansion slots 62 64 65 82 extending server from rack 29 external heal...

Page 103: ...s 64 65 82 83 power cord connector 82 power LEDs system 80 82 91 Power On Standby button 80 power requirements 96 power supply 34 35 82 96 power supply backplane 60 power supply blank 34 power supply cage assembly 41 power supply LEDs 83 powering down 30 PPM processor power module 45 PPM retainer 46 preparation procedures 29 processor fan bracket 39 processor fan bracket plate 43 processors 47 R R...

Page 104: ...e switch 86 system power LED 80 91 Systems Insight Display 76 79 Systems Insight Display cabling 76 T telco racks 31 tools 28 77 Torx screwdriver 82 troubleshooting 77 U UID LED 80 83 86 USB connectors 79 82 utilities 77 utilities deployment 77 V video connector 79 82 W warnings 28 ...

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