HP ProLiant DL360p G8 Maintaining And Troubleshooting Download Page 4

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Contents

Chapter 1: Maintaining and Troubleshooting the HP DL360p G8 Server

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HP ProLiant DL360p G8 Server overview

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How to use this document

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Downloading HP documentation

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HP DL360p G8 document set

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Front-panel view

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Front panel LEDs

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Rear-panel view

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Rear panel LEDs

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External server components

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Hard disk drive problems

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Power supply problems

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Internal server components

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HP DL360p G8 systems insight display LEDs

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DVD-RW problems

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NIC problems

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Thermal (fan) problems

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DIMM problems

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Contacting Avaya Services

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Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server

September 2013

Comments on this document? [email protected]

Summary of Contents for ProLiant DL360p G8

Page 1: ...Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server Release 2 Issue 1 September 2013 ...

Page 2: ...rograms in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products pre installed or remotely accessed on hardware products and any upgrades updates bug fixes or modified versions thereto Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Instance me...

Page 3: ...itional support telephone numbers see the Avaya Support website http support avaya com or such successor site as designated by Avaya Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation Hosted Service s and Product s provided by ...

Page 4: ...l LEDs 8 Rear panel view 9 Rear panel LEDs 10 External server components 11 Hard disk drive problems 12 Power supply problems 16 Internal server components 19 HP DL360p G8 systems insight display LEDs 19 DVD RW problems 21 NIC problems 24 Thermal fan problems 29 DIMM problems 31 Contacting Avaya Services 34 4 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments ...

Page 5: ...sed for use with another application The only exception to this is when an application has provided an upgrade or migrate path from an existing server state to a different server state with the appropriate kits tools documentation and training materials For example Avaya Aura Messaging is providing a kit plus documentation for migrating a server running Modular Messaging to Avaya Aura Messaging Re...

Page 6: ...aya through the use of Design for Environmental Checklists These lists include batteries printed wiring boards plastic parts product packaging RoHS green requirements and energy efficiency How to use this document This guide contains information for installing the HP ProLiant DL360p G8 Server as part of an Avaya deployment and provides Instructions for how to find the appropriate online server doc...

Page 7: ... Safety and Compliance Information for Server Storage Power Networking and Rack Products Documents included in the shipping container Title Part number 1U Rack Hardware Installation Instructions 365 494 004 Power Cord Strain Relief Kit 407 454 021 Assembly document set HP ProLiant Server Setup Poster Important Safety Information Limited Warranty and Material Limitations 660849 001 667798 002 37783...

Page 8: ... Bay 10 Hard Drive Bay 11 Video connector requires Front Video Adapter Kit 12 Two 2 USB Connectors 13 Active Health and Network Status LEDs Front panel LEDs Use these LEDs to identify hardware status and problems Maintaining and Troubleshooting the HP DL360p G8 Server 8 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document infodev avaya com ...

Page 9: ...th is normal Flashing Amber System health is degraded To identify the component in a degraded state see Systems Insight Display LEDs pg 75 in the Server Maintenance and Service Guide Flashing Red System health is critical To identify the component in a critical state see Systems Insight Display LEDs pg 75 If possible check iLO BIOS logs Also check application s system log and SEL log from IPMI int...

Page 10: ...lated Optional Power Supply for Redundant Power 9 Power supply bay 1 Primary Power Supply Rear panel LEDs Use these LEDs to identify hardware status and problems Item Description Status 1 left HP iLO Standard NIC activity LED Solid Green Activity exists Flashing Green Activity exists Off No activity exists 1 right HP iLO Standard Solid Green Link exists Table continues Maintaining and Troubleshoot...

Page 11: ...wer supply in standby mode Power supply exceeded current limit External server components Part number Description Hot swappable 700506773 DL360p G8 SRVR 300GB 10K SAS 2 5 HDD Y 700506781 DL360p G8 SRVR 300GB 15K SAS 2 5 HDD Y 700506782 DL360p G8 SRVR 900GB 10K SAS 2 5 HDD Y 700506770 DL360p G8 SRVR PWR Supply 460W AC CS Gold Ht Power Supply Y if redundant 700506775 DL360p G8 SRVR PWR Supply 750W A...

Page 12: ... update 2 Activity ring Rotating green Drive activity This is normal operation and indicates that the drive is currently operating as part of the RAID array Off No drive activity This indicates that the drive may currently have no activity or is not part of the RAID array 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail This in...

Page 13: ... insertion to indicate a rebuild of the logical drive If action does not start unplugging and reinserting new drive can be performed Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail This signature indicates future failure and drive should be replaced asap Flashing amber The drive is not configured and predicts the drive will fail The drive m...

Page 14: ... About this task Follow the steps below to troubleshoot hard drive problems on one of these drives DL360p G8 SRVR 300GB 10K SAS 2 5 HDD DL360p G8 SRVR 300GB 15K SAS 2 5 HDD DL360p G8 SRVR 900GB 10K SAS 2 5 HDD Procedure 1 Be sure there are no loose connections and all drives are fully seated 2 Check HDD LEDs for indication of possible problems See hard drive LED section 3 Be sure drive blanks are ...

Page 15: ... Push button to release locking latch 1 in the following image b Pull on unlocked latch to remove HDD 2 in the following image Figure 1 Removing hard disk drive Drives are hot swappable so power down of server is not recommended however only one drive should be replaced at a time until RAID array rebuild is complete 2 Replace the drive a Insert HDD into empty drive slot b Secure HDD by closing the...

Page 16: ...ower cord Power source problem Improperly seated component or interlock problem If the power supply LED is off it could mean any of the following AC power unavailable Power supply failed Power supply in standby mode Power supply exceeded current limit Troubleshooting a power supply About this task Follow the steps below to troubleshoot and replace one of these power supplies DL360p G8 SRVR PWR Sup...

Page 17: ... button that returns to its original position after being pressed be sure you press the switch firmly For more information about system power LED status see Rear panel LEDs on page 10 4 Check the Systems insight display LEDs on page 19 5 Check the power supply LEDs be sure they indicate that each power supply is working properly If the LEDs indicate a problem with a power supply red amber or off t...

Page 18: ... mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown but be aware that file corruption could occur using this method 2 Replace failed power supply a Press tab 1 in the following figure b Pull supply out 2 in the following figure c Install new supply Figure 2 Replacin...

Page 19: ...Cap RAID Battery Related Links HP DL360p G8 systems insight display LEDs on page 19 DVD RW problems on page 21 NIC problems on page 24 Thermal fan problems on page 29 DIMM problems on page 31 HP DL360p G8 systems insight display LEDs Use this display to identify hardware status and problems with the server Internal server components September 2013 Maintaining and Troubleshooting the HP ProLiant DL...

Page 20: ...th activity If power is off the front panel LED is not active For status see Rear panel LEDs and buttons pg 71 Server Maintenance and Service Guide Power Supply LEDs Off Normal Amber Failed power supply PCI Riser LED Off Normal Amber Incorrectly installed PCI riser board Table continues Maintaining and Troubleshooting the HP DL360p G8 Server 20 Maintaining and Troubleshooting the HP ProLiant DL360...

Page 21: ... 1 CD ROM and DVD drive problems Troubleshooting a DVD R W drive About this task Follow the steps below to troubleshoot a DL360p G8 SRVR DVD R W Drive HP 9 5mm SATA Warning Eliminate the risk of electric shock by removing all AC power from the system before installing or replacing any non hot plug hardware option Disconnect all power cords to completely remove power from the server Always follow A...

Page 22: ...ask Follow the steps below to replace a DL360p G8 SRVR DVD R W Drive HP 9 5mm SATA Warning Eliminate the risk of electric shock by removing all AC power from the system before installing or replacing any non hot plug hardware option Disconnect all power cords to completely remove power from the server Always follow Avaya s application procedures when shutting down the server Warning To reduce the ...

Page 23: ...M bay refer to appropriate users guide section To insert DVD drive 8 For an SFF DVD drive do the following a Install the DVD drive using the screws from this kit and a T 10 T 15 Torx screwdriver b Connect the cable to the rear of the drive and to the SATA DVD ROM drive connector on the system board c Clip the cable to the power supply air baffle when routing it along the edge of the system board 9...

Page 24: ...problem For NIC LED status information see theSystems insight display LEDs on page 19 or NIC jack LED status 2 Be sure there are no loose connections 3 Be sure the correct cable type is used for the network speed or that the correct SFP or DAC cable is used For dual port 10GB networking devices both SFP ports should have the same media for example DAC cable or equal SFP module Mixing different typ...

Page 25: ...a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove any attached network cables 4 Extend the server from the rack 5 Remove the access panel 6 Loosen the thumbscrew 7 Remove the existing FlexibleLOM a Loosen the thumbscrew 1 on the following image b Remove the Flexible LOM 2 on the following image Internal server components September 2013 Maintai...

Page 26: ...to the rack 12 Connect the LAN segment cables 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server Working with a PCIe riser card assembly About this task Use this procedure when adding or removing NIC cards Note Always follow safe electrostatic discharge practices Maintaining and Troubleshooting the HP DL360p G8 Server 26 Maintaining and T...

Page 27: ...s up 1 in following image b Turn fasteners 180 degrees 2 in following image c Lift cage straight up 3 in following image Figure 5 Removing PCIe riser cage 6 Remove any installed expansion boards Note If you are not replacing the expansion board replace the screw into the PCIe riser cage before installing the PCIe riser cage back into the server Internal server components September 2013 Maintaining...

Page 28: ...as three screws to remove from the assembly Figure 6 Right side expansion slot 2 PCIe x16 half height half length Figure 7 Left side expansion slot 1 PCIe x8 low profile 8 To replace the component reverse the removal procedure Maintaining and Troubleshooting the HP DL360p G8 Server 28 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document infodev ...

Page 29: ... seated and working a Follow the procedures and warnings in the server documentation for removing the access panels and accessing and replacing fans b Unseat and then reseat each fan according to the proper procedures c Replace the access panels and then attempt to restart the server 2 Be sure all fan slots have fans or blanks installed Note The server has eight fans Install fans 1 and 2 only when...

Page 30: ...ce the DL360p G8 SRVR FAN FRU Note Always follow safe electrostatic discharge practices Procedure 1 Replace any required non functioning fans and restart the server if necessary Fans are hot swappable 2 To remove the component a Extend the server from the rack If the server is to remain on with application up ensure power cord does not disconnect when extending server from rack b Remove the access...

Page 31: ...DIMM problems Symptoms General memory problems are occurring Server is out of memory Memory count error exists Server fails to recognize existing memory Server fails to recognize new memory HP documentation reference s Troubleshooting Guide Volume 1 DIMM Handling Guidelines Internal server components September 2013 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server 31 Comments on thi...

Page 32: ...switching each DIMM in a bank with a known working DIMM Start installing CH1A first and then proceed to install CH2B second and continue to populate in that order f Remove any third party memory g To test the memory run HP Insight Diagnostics Troubleshooting Guide Volume 1 pg 68 A keyboard and mouse are required 2 If the server is out of memory a Be sure no operating system errors are indicated b ...

Page 33: ...its of the server or operating system c Be sure the memory is seated properly d If possible test the memory by installing the memory into a known working server Be sure the memory meets the requirements of the new server on which you are testing the memory Next steps If the part is defective continue with the following removal and replacement procedures Replacing memory DIMMs About this task Follo...

Page 34: ... questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Website http www avaya com support Maintaining and Troubleshooting the HP DL360p G8 Server 34 Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server September 2013 Comments on this document infodev avaya com ...

Page 35: ...nsight display 19 N NIC 24 P PCIe riser card assembly 26 power supply 16 17 R RDIMM 32 33 rear panel 9 buttons 10 LEDs 10 replacing DVD R W drive 22 fans 30 hard disk drive 15 NIC 24 power supply 17 RDIMM 33 S server overview 5 systems insight display 19 T troubleshooting DVD R W drive 21 fans 29 hard disk drive 14 NIC 24 power supply 16 RDIMM 32 September 2013 Maintaining and Troubleshooting the ...

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