Chapter 1: Maintaining and
Troubleshooting the HP DL360p
G8 Server
HP ProLiant DL360p G8 Server overview
The Avaya Common Servers category includes the HP ProLiant DL360p G8 1U server that supports
several Avaya software solutions, some requiring more hardware, and memory requirements
beyond the standard configuration. This book covers the standard configuration only—consult
specific Avaya product documentation for application-specific or solution-specific server
configurations.
• Avaya Common Servers are supplied under an OEM relationship and Avaya servers are
treated differently than other commercially available servers from the vendors.
• Neither customers, business partners, distributors, nor Avaya Associates interacting with
customers and business partners, should get BIOS or other firmware updates for any third
party OEM servers forming part of Avaya’s turnkey appliance offers. Only consult Avaya-
provided downloads, information and support. Send questions to the Server Product
Management mailbox at [email protected].
• Avaya Common Servers are turnkey appliances. No servers designed for a particular
application can be repurposed for use with another application. The only exception to this is
when an application has provided an upgrade or migrate path from an existing server state to a
different server state with the appropriate kits, tools, documentation, and training materials. For
example, Avaya Aura Messaging is providing a kit plus documentation for migrating a server
running Modular Messaging to Avaya Aura Messaging.
• Remote access and use of HP’s hardware management tools for the HP DL360p G8 server are
not supported by any Avaya application (HP ILO).
• Do not contact HP for Service; all support, warranty, repair, and maintenance are through the
Avaya processes.
• Avaya strongly recommends that all servers are protected with an Uninterruptable Power
Supply for power surge and interruption protection. Avaya is not responsible for servers
damaged by power surges, brown outs, black outs etc. when the server is connected to
standard power mains and has no protection.
• Substitution of a DC power supply in a server must be approved by the Application Product
Manager before any substitution is made. If there is a significant demand for a turnkey solution
with a DC power supply, an Avaya GRIP (Global Requirements Integration Process) request
September 2013
Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server
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