e. Restart the server and check to see if the error message is still displayed.
f. Run HP Insight Diagnostics (Troubleshooting Guide Volume 1, pg 68). Then, replace
failed components as indicated
4. If the server fails to recognize existing memory:
a. Reseat the memory.
b. Be sure the memory is configured properly.
c. Be sure a memory count error does not occur. See the message displaying memory
count during POST. This can only be viewed with monitor and keyboard.
5. If the server fails to recognize new memory:
a. Be sure the memory is the correct type for the server and is installed according to the
server requirements.
b. Be sure you have not exceeded the memory limits of the server or operating system.
c. Be sure the memory is seated properly
d. If possible test the memory by installing the memory into a known working server. Be
sure the memory meets the requirements of the new server on which you are testing
the memory.
Next steps
If the part is defective, continue with the following removal and replacement procedures.
Replacing memory DIMMs
About this task
Follow the steps below to replace a defective DL360p G8 SRVR 4 GB Memory RDIMM.
Procedure
1. Power down the server
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Extend the server from the rack
4. Remove the access panel
5. Remove the DIMM
Internal server components
September 2013
Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server
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