Hard disk drive problems
Symptoms
Some possible symptoms indicating hard drive problems are:
• Drives have failed as indicated by HDD LEDs (
Avaya application.
• There is an active disk drive failure alarm from an Avaya application
• Drives are not recognized by Avaya application
• Data is inaccessible
• Server response time is slower than usual
HP documentation reference(s)
Troubleshooting Guide Volume 1: SAS, SATA, and SSD drive guidelines
Troubleshooting Guide Volume 1: Drive problems (hard drives and solid state drives)
Helpful guidelines
When adding drives to the server, observe the following general guidelines:
• Drives must be the same capacity to provide the greatest storage space efficiency when drives
are grouped together into the same drive array.
• Drives in the same logical volume must be of the same type. ACU does not support mixing
SAS, SATA, and SSD drives in the same logical volume.
Troubleshooting a hard disk drive
About this task
Follow the steps below to troubleshoot hard drive problems on one of these drives:
• DL360p G8 SRVR 300GB 10K SAS 2.5” HDD
• DL360p G8 SRVR 300GB 15K SAS 2.5” HDD
• DL360p G8 SRVR 900GB 10K SAS 2.5” HDD
Procedure
1. Be sure there are no loose connections, and all drives are fully seated.
2. Check HDD LEDs for indication of possible problems. See hard drive LED section.
3. Be sure drive blanks are installed properly when the server is operating. Drives may
overheat and cause sluggish response or drive failure.
4. Be sure the replacement drives within an array are the same size or larger.
5. Be sure the replacement drives within an array are the same drive type, such as SAS, SATA,
or SSD
6. Power cycle the server. Shutdown server according to Avaya application procedures.
7. Check support.avaya.com to see if a firmware update is available from Avaya for this model
of server. View notes to see if firmware update is applicable to the observed problem before
applying the update.
Maintaining and Troubleshooting the HP DL360p G8 Server
14
Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server
September 2013
