HP ProLiant DL120 G7 User Manual Download Page 70

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Troubleshooting 70

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the

problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item

See

"Symptom information (on page

"Loose connections (on page

"Service notifications (on page

The most recent version of a particular server or option firmware is

available on the HP Support website (

http://www.hp.com/support

Summary of Contents for ProLiant DL120 G7

Page 1: ...rs and storage systems This document is intended for experienced IT professionals or end users with no or prior hardware setup experience HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 638025 003 September 2012 Edition 3 ...

Page 2: ...xpress warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under lice...

Page 3: ... rack 17 Remove the access panel 18 Install the access panel 18 Remove the PCIe riser cage 18 Install the PCIe riser cage 19 Remove the air baffle 19 Install the air baffle 20 Setup 22 Optional installation services 22 Rack planning resources 22 Optimum environment 22 Space and airflow requirements 23 Temperature requirements 23 Power requirements 24 Electrical grounding requirements 24 Rack warni...

Page 4: ...ecovery key password 46 Enabling the Trusted Platform Module 46 Cabling 48 Cabling overview 48 Server cabling 48 Non redundant power supply 400 W cabling 48 RPS cabling 49 Internal USB cabling 49 BBWC battery cabling 50 ODD cabling 51 SATA cabling 51 SAS cabling 52 Configuration and utilities 54 Configuration tools 54 SmartStart software 54 HP ROM Based Setup Utility 54 Array Configuration Utility...

Page 5: ... 80 Battery 82 Regulatory compliance notices 83 Regulatory compliance identification numbers 83 Federal Communications Commission notice 83 FCC rating label 83 FCC Notice Class A Equipment 83 Declaration of conformity for products marked with the FCC logo United States only 84 Modifications 84 Cables 84 Canadian notice Avis Canadien 84 European Union regulatory notice 84 Disposal of waste equipmen...

Page 6: ...ts 6 Power supply specifications 89 Support and other resources 91 Before you contact HP 91 HP contact information 91 Customer Self Repair 91 Acronyms and abbreviations 99 Documentation feedback 102 Index 103 ...

Page 7: ...t identification Front panel components SFF model Item Description 1 Optical drive 2 Serial label pull tab 3 USB connectors 2 4 Drive bays LFF model Item Description 1 Optical drive 2 Serial label pull tab 3 USB connectors 2 4 Drive bays ...

Page 8: ...ink Flashing green Network link and activity Off No link to network If the power is off view the LEDs on the RJ 45 connector 4 Drive activity LED Green Drive active Off No drive activity 5 Power On Standby button and system power LED Green Normal system on Amber System in standby but power is still applied Off Power cord not attached or the power supply failed 6 UID button LED Blue Activated Flash...

Page 9: ...atus 1 UID button LED Blue Identification Flashing blue System is being managed remotely Off Off 2 NIC2 link LED Green 10M 100M 1G link speed Off No connection 3 NIC2 activity LED Green Linked to the network Flashing green Linked and activity on the network Off No network activity 4 NIC1 link LED Green 10M 100M 1G link speed Off No connection 5 NIC1 activity LED Green Linked to the network Flashin...

Page 10: ...cessor socket 3 System power connector 24 pin 4 Fan connector 7 Reserved 5 Fan connector 8 Reserved 6 Fan connector 3 7 Fan connector 4 8 RPS connector 9 Fan connector 5 10 System battery 11 I2 C cable connector 12 SATA connectors 13 SD card slot 14 Mini SAS connector 15 Front panel connector 16 Fan connector 6 17 Front USB connectors 18 Internal USB connector 19 PCIe riser board connectors 20 Res...

Page 11: ... Power supply 1 failed Off Normal 2 Power supply 2 redundant failure Red Power supply 2 failed Off Normal System maintenance switch Position Default Function 1 Off Off iLO 3 security is enabled On iLO 3 security is disabled 2 Off Off System configuration can be changed On System configuration is locked 3 Off Reserved 4 Off Reserved 5 Off Off Password is enabled On Password is disabled 6 Off Off No...

Page 12: ... dump log analysis is an essential part of diagnosing reliability issues such as hangs in operating systems device drivers and applications When crashes freeze a system administrators must cycle the system power Resetting the system erases any information that support issue analysis but the NMI feature preserves that information by performing a memory dump before a hard reset The administrator mus...

Page 13: ...ion 13 2 DIMMs 2A 4B 3 DIMMs 2A 4B 1C 4 DIMMs All DIMMs SAS and SATA device numbering LFF device bay numbering SFF device bay numbering SAS and SATA drive LEDs Item Description 1 Fault UID LED amber blue 2 Online LED green ...

Page 14: ...following table 4 Green BBWC Status LED To interpret the illumination patterns of this LED see the following table LED3 pattern LED4 pattern Interpretation One flash every two seconds The system is powered down and the cache contains data that has not yet been written to the drives Restore system power as soon as possible to prevent data loss If 3 3 V auxiliary power is available as indicated by L...

Page 15: ... fully charged and write data is not posted in the cache One flash per second One flash per second An alternating green and amber blink pattern indicates that the cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled ...

Page 16: ... identification 16 T 10 T15 Torx screwdriver The server includes a T 10 T 15 Torx screwdriver located on the rear panel of the server Use the screwdriver to loosen screws during hardware configuration procedures ...

Page 17: ... being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby m...

Page 18: ... 2 Remove the server from the rack on page 17 3 Press the hood latch button slide the access panel to the rear of the chassis and then remove the access panel If the access panel is locked use a T 10 Torx screwdriver to unlock the hood lock screw Install the access panel 1 Place the access panel on top of the server Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in...

Page 19: ...er down the server and remove all AC power cords before removing or installing the PCIe riser board assembly 1 Install the PCIe riser cage 2 Connect any internal cables for expansion boards 3 Install the access panel on page 18 4 Install the server into the rack Installing the server into the rack on page 25 Remove the air baffle ...

Page 20: ...nt of time the access panel is open 1 Power down the server on page 17 2 Remove the access panel on page 18 3 Remove the air baffle Install the air baffle CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Install the air baf...

Page 21: ...Operations 21 2 Install the access panel on page 18 3 Power up the server on page 17 ...

Page 22: ...pport o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft operating systems o Linux operating systems o HP ProLiant Essentials HP SIM and RDP Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on HP Care ...

Page 23: ...ent ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 series rack install the high airflow rack door insert PN 327281 ...

Page 24: ...ion devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding re...

Page 25: ...g carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Hardware documentation Documentation CD and software products Rack mounting hardware In addition to the supplied items you...

Page 26: ...nfigured to prepare the server for operating system installation To configure these utilities manually Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA Press the F9 key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English language For more information on t...

Page 27: ...Setup 27 Registering the server To register the server refer to the HP Registration website http register hp com ...

Page 28: ... and the number of DIMMs installed the memory clock speed might be reduced to 1 066 or 800 MHz For more information see General DIMM slot population guidelines on page 30 Memory subsystem architecture The memory subsystem in this server is divided into channels The processor supports two channels and each channel supports two DIMM slots as shown in the following table Channel Slot Slot number A C ...

Page 29: ...use the label attached to the DIMM and the following illustration and table Item Description Definition 1 Size 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 3 Data width x4 4 bit x8 8 bit 4 Voltage rating L Low voltage 1 35v Blank or omitted Standard 5 Memory speed 10600 1333 MHz 8500 1066 MHz 6 DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information ...

Page 30: ...er has four memory slots The server supports two channels with two UDIMM slots per channel Memory channel A consists of the two UDIMMs that are closest to the processor Memory channel B consists of the two UDIMMs that are located farthest from the processor Different types of processors have different types of memory support The server supports dual rank 1 333 MT s ECC UDIMMs The server supports u...

Page 31: ...ets all drive numbers If only one drive is used install it in the bay with the lowest drive number Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Optional storage controllers provide support for hot plug capability and drive LEDs Controller options are The embedded controller supports non hot plug SATA dr...

Page 32: ...only available when a supported optional controller is installed in the server To remove the component 1 Back up all server data on the drive 2 Power down the server on page 17 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 3 Remove the drive ...

Page 33: ... when a supported optional controller is installed in the server 1 Power down the server on page 17 2 Remove the existing drive blank Removing a drive blank on page 31 3 Prepare the drive 4 Install the drive Optical drive option To install the component 1 Power down the server on page 17 2 Remove the server from the rack on page 17 ...

Page 34: ...8 4 Remove the air baffle on page 19 5 Remove the 9 5 mm optical drive blank Retain the blank for future use 6 Install the 9 5 mm optical drive assembly When fully inserted the assembly locking latch clicks 7 Using a T 15 Torx screwdriver secure the drive to the chassis ...

Page 35: ...e routing ODD cabling on page 51 11 Install the air baffle on page 20 12 Install the access panel on page 18 13 Install the server into the rack Installing the server into the rack on page 25 14 Power up the server on page 17 Dedicated iLO management port module option To install the component 1 Power down the server on page 17 2 Remove the server from the rack on page 17 3 Remove the access panel...

Page 36: ...e dedicated iLO management port module 8 Install the air baffle on page 20 9 Install the access panel on page 18 10 Install the server into the rack Installing the server into the rack on page 25 11 Power up the server on page 17 Expansion board option To install the component 1 Power down the server on page 17 2 Remove the server from the rack on page 17 ...

Page 37: ... 19 9 Connect all internal cables for expansion boards 10 Install the access panel on page 18 11 Install the server into the rack Installing the server into the rack on page 25 12 Power up the server on page 17 Storage controller option IMPORTANT For additional installation and configuration information refer to the documentation that ships with the option To install the component 1 Power down the...

Page 38: ...dule If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your...

Page 39: ...Hardware options installation 39 6 Install the cache module on the controller 7 Connect the battery pack cable to the cache module ...

Page 40: ...dant hot plug power supply option with cage To install the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page 17 4 Remove the access panel on page 18 5 Remove the air baffle on page 19 6 Remove the PCIe riser cage on page 18 7 Disconnect any power c...

Page 41: ...Hardware options installation 41 10 Remove the rear bracket 11 Remove the ATX power supply ...

Page 42: ...tall the air baffle on page 20 18 Install the foam air baffle from the option kit IMPORTANT Two foam air baffles are provided in the option kit The shorter foam air baffle is designed to be installed in servers with a four bay LFF drive cage configuration The longer foam air baffle is designed to be installed in servers with an eight bay SFF drive cage configuration Depending on the server configu...

Page 43: ...FF drive cage 19 Install the access panel on page 18 20 Install the server into the rack Installing the server into the rack on page 25 21 Depending on the configuration install either two power supplies or one power supply blank and one power supply o Power supply blank ...

Page 44: ... BitLocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware...

Page 45: ...y shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 1 Power down the server on page 17 2 Remove the server from the rack if necessary Remove the server from the rack on page 17 3 Place t...

Page 46: ...m security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module 1 When prompted during the start up sequence access RBSU by pressing the F9 key 2...

Page 47: ...e replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc732774 aspx ...

Page 48: ...mize performance Server cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing Non redundant power supply 400 W cabling ...

Page 49: ...Cabling 49 RPS cabling Internal USB cabling ...

Page 50: ...Cabling 50 BBWC battery cabling The Smart Array controller full height full length slot The Smart Array controller low profile slot ...

Page 51: ...Cabling 51 ODD cabling SATA cabling LFF model ...

Page 52: ...Cabling 52 SFF model SAS cabling LFF model ...

Page 53: ...Cabling 53 SFF model ...

Page 54: ... more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL M...

Page 55: ...Upon the first system power up After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the po...

Page 56: ...www hp com support smartstart documentation Array Configuration Utility ACU is a browser based utility with the following features Runs as a local application or remote service Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system Provides different operating modes...

Page 57: ...Smart Array Controllers Reference Guide on the HP website http www hp com support CASAC_RG_en Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The f...

Page 58: ... website http www hp com go hpsc and click on Drivers Software Firmware Then enter your product name in the Find an HP product field and click Go Integrated Lights Out 3 technology The iLO 3 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 3 subsystem includes an intelligent microprocessor secure memory and a dedicat...

Page 59: ...he OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following POST RBSU Diagnostics DOS Operating environments...

Page 60: ... From within operating system specific IML viewers o For NetWare IML Viewer does not apply to HP ProLiant DL980 Servers o For Windows IML Viewer o For Linux IML Viewer Application From within the iLO 3 user interface From within HP Insight Diagnostics on page 59 For more information see the Management CD or DVD in the HP Insight Foundation suite for ProLiant Remote support and analysis tools HP In...

Page 61: ...re using the latest SmartStart version that your server supports To verify that your server is using the latest supported version see the HP website http www hp com support For more information see the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM...

Page 62: ... The ProLiant BladeSystem Release Sets Offline automatic mode for HP ProLiant BL DL ML and 100 Series servers Firmware deployment support for HP ProLiant 100 Series servers HP Smart Update Manager The HP Smart Update Manager provides intelligent and flexible firmware and software deployment This technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers options ...

Page 63: ...on HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make...

Page 64: ...troubleshooting the server Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing t...

Page 65: ...he complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet ...

Page 66: ... did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 59 and use the survey page to view the current configuration or to compare it to previous...

Page 67: ...ipped with the processor see the processor instructions in this document Some processor models require the use of a processor installation tool and specific steps are documented to ensure that you do not damage the processor or processor socket on the system board For server models that have pins inside the processor socket remember that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAM...

Page 68: ...rs If a fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not con...

Page 69: ...eneric troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 69 General diagnosis flowchart on page 70 Server power on problems flowchart on page 72 POST problems flowchart on page 75 OS boot problems flowchart on page 77 Server fault indications flowchart ...

Page 70: ...unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 66 2 Loose connections on page 68 3 Service notifications on page 68 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support ...

Page 71: ...ver maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 Breaking the server down to the minimum hardware configuration on page 67 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources 9 Server information you need in the HP ProLiant Servers Troubleshooting Guide l...

Page 72: ...Troubleshooting 72 Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 73: ...s on page 68 4 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log on page 60 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentati...

Page 74: ...Troubleshooting 74 ...

Page 75: ...ources 6 Server health LEDs on page 68 and Component identification on page 7 7 Loose connections on page 68 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources 9 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 10 Br...

Page 76: ... the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources ...

Page 77: ...shooting Guide located on the Documentation CD or see Troubleshooting resources Controller documentation Loose connections on page 68 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or ...

Page 78: ... boots but a fault event is reported by Insight Management Agents Server boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation ...

Page 79: ...ower on problems flowchart Server power on problems flowchart on page 72 6 HP Insight Diagnostics on page 59 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources 7 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources Server maintenance and service guide loc...

Page 80: ...ror messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Page 81: ...Troubleshooting 81 WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Page 82: ...or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 17 2 Extend or remove the server from the rack Remove the server from the rack on page 17 3 Remove the access panel on page 18 CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or...

Page 83: ... installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the dev...

Page 84: ... Stop 510101 Houston Texas 77269 2000 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device mus...

Page 85: ...ied body number is inserted between CE and Please refer to the regulatory label provided on the product The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must no...

Page 86: ...se of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser d...

Page 87: ...packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The...

Page 88: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 89: ...r 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Mechanical specifications Specification Value Dimensions Height 4 44 cm 1 75 in Depth 70 cm 27 56 in Width 44 8 cm 17 64 in Weight maximum 14 26 kg 31 4 lb Weight one hard drive installed 10 37 kg 22 84 lb Power supply specifications Depending on installed options the server is configured with one of the following power suppli...

Page 90: ... W power supply Specification Value Input requirements Rated input voltage 100 to 127 VAC 200 to 240 VAC Rated input frequency 47 Hz to 63 Hz Rated input current 6 A at 100 VAC 3 A at 200 VAC Rated input power 570 W at 230 VAC Power supply output Efficiency Not less than 85 at 100 load Not less than 89 at 50 load Not less than 85 at 20 load Rated output power 400 W ...

Page 91: ...Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be ...

Page 92: ...selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l env...

Page 93: ...ento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5...

Page 94: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Page 95: ...n in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ond...

Page 96: ...horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmen...

Page 97: ...Support and other resources 97 ...

Page 98: ...Support and other resources 98 ...

Page 99: ...tility ASR Automatic Server Recovery BBWC battery backed write cache CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log NMI nonmaskable interrupt NVRAM nonvolatile memory ...

Page 100: ...st PSP HP ProLiant Support Pack RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in line memory module ...

Page 101: ...Acronyms and abbreviations 101 UID unit identification USB universal serial bus VCA Version Control Agent ...

Page 102: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 103: ... 26 54 connection problems 68 connectors 7 contacting HP 91 CSR customer self repair 91 customer self repair CSR 91 D diagnostic tools 54 58 59 diagnostics utility 59 DIMM identification 29 DIMM population guidelines 30 DIMM slot locations 12 DIMMs 12 28 DIMMs single and dual rank 28 drive blank 31 drive information 31 drivers 61 drives 31 drives removing 32 E electrical grounding requirements 24 ...

Page 104: ...g 64 loose connections 68 M management tools 58 mechanical specifications 89 memory 29 30 memory configurations 29 30 memory options 28 memory subsystem architecture 28 memory mirrored 56 mirrored memory 56 N NMI functionality 12 nonredundant power supply cabling 48 O operating systems 26 62 optical drive 33 optical drive cable 51 optimum environment 22 Option ROM Configuration for Arrays ORCA 57 ...

Page 105: ...ng carton contents 25 SmartStart autorun menu 54 SmartStart Scripting Toolkit 54 SmartStart overview 54 space and airflow requirements 23 specifications 89 specifications environmental 89 specifications server 89 start diagnosis flowchart 69 static electricity 88 storage controller 37 support 60 91 support and other resources 91 supported operating systems 62 symbols on equipment 64 symptom inform...

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