HP ProBook 640 G2 Maintenance And Service Manual Download

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104 Chapter 10 Using HP PC Hardware Diagnostics (UEFI)

Summary of Contents for ProBook 640 G2

Page 1: ...HP ProBook 640 G2 Notebook PC HP ProBook 645 G2 Notebook PC HP ProBook 650 G2 Notebook PC HP ProBook 655 G2 Notebook PC Maintenance and Service Guide ...

Page 2: ...r may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein shoul...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 6: ...vi Safety warning notice ...

Page 7: ...rmation 19 3 Illustrated parts catalog 21 Computer major components 21 Display assembly subcomponents 27 Mass storage devices 29 Miscellaneous parts 31 4 Removal and replacement procedures preliminary requirements 32 Tools required 32 Service considerations 32 Plastic parts 32 Cables and connectors 33 Drive handling 33 Grounding guidelines 34 Electrostatic discharge damage 34 Packaging and transpo...

Page 8: ...and heat sink assembly 61 Optical drive board 64 Top cover and TouchPad 65 RTC battery 68 Speaker 70 Power button board 71 Fingerprint reader select products only 72 Smart card reader 74 Near Field Communication module 76 Audio board 78 Serial 80 Display assembly 82 7 Computer Setup BIOS TPM and HP Sure Start in Windows 10 88 Using Computer Setup 88 Starting Computer Setup 88 Navigating and select...

Page 9: ...toring factory settings in Computer Setup 99 Updating the BIOS 100 Determining the BIOS version 100 Downloading a BIOS update 100 Changing the boot order using the f9 prompt 101 TPM BIOS settings select products only 101 Using HP Sure Start select products only 102 10 Using HP PC Hardware Diagnostics UEFI 103 Downloading HP PC Hardware Diagnostics UEFI to a USB device 103 11 Backup and recovery 10...

Page 10: ...Disc Creator 114 Creating recovery media 115 Backing up your information 115 Performing a system recovery 116 Using the Windows recovery tools 116 Using f11 recovery tools select products only 117 Using Windows 7 operating system media 117 14 Specifications 119 Computer specifications 119 Hard drive specifications 120 Solid state drive specifications 120 15 Power cord set requirements 122 Requirem...

Page 11: ...rated with the processor PCH LP AMD Carrizo The chipset is integrated with the processor Graphics Intel UMA Graphics GT2 with shared video memory AMD 128 bit w 2 GB GDDR5 128Mb x 32 1 35V 5Gbps Qty 4 AMD Integrated UMA graphics Panel Anti glare panels for 14 products 14 0 HD AG SVA 45 CG 220 nits eDP 1 2 flat 1366x768 14 0 HD AG SVA 45 CG 220 nits eDP 1 2 flat 1366x768 with camera 14 0 HD AG SVA 4...

Page 12: ...1080 Touch with camera and with WWAN Memory DDR4 PC4 17000 2133 SODIMMS Memory Module Supports Dual Channel Memory up to 16 GB 4096 MB Total System Memory 4096 MB x 1 8192 MB Total System Memory 4096 MB x 2 8192 MB Total System Memory 8192 MB x 1 12288 MB Total System Memory 8192 MB 4096 MB 16384 MB Total System Memory 8192 MB x 2 Hard drive Supports SATA3 7mm 2 5 HDDs HDD 1TB 5400RPM 7mm SATA HDD...

Page 13: ...et no iAMT Wireless LAN WLAN Broadcom Luffy 943228 abgn 2x2 BT 4 LE PCIe USB NGFF 2230 MOW Broadcom Nami 43142 bgn 1x1 BT 4 LE PCIe USB NGFF 1630 MOW WLAN Intel 8260NGW M Snowfield Peak ac 2x2 BT 4 1 LE PCIe USB NGFF 2230 WW WLAN Realtek Shanks RTL8188EE bgn 1x1 PCI e NGFF 2230 M 2 WW NB WLAN 11AC 7265NV M 2 D0 MOW WLAN 11ac 2x2 INT 8260NGW SnfP2 WLAN 11ac INT 3165 M 2 MOW WLAN 11 ABGN BT4 x 2 2 L...

Page 14: ...ctor non slim 2 prong 65 Watt Smart nPFC 3 pin RC 4 5mm connector 65 Watt Smart nPFC EM 4 5mm connector 90 W PFC S 3P 4 5mm connector select 15 products only Power Cord localized 2 wire plug 1m 3 wire plug 1 8m 3 wire plug 1m Security Supports Security Lock TPM 1 2 Infineon soldered down Fingerprint Reader select products only Integrated Smart Card Reader Active Preboot Authentication Password Sma...

Page 15: ...ome 64 CPPP Win 10 Home 64 High end Win 10 Home 64 High end Single Language Win 10 Pro 64 Win 10 Pro 64 Downgrade Win 7 32 Win 10 Pro 64 Downgrade Win 7 64 FreeDOS 2 0 NeoKylin Linux 64 bit Serviceability End user replaceable parts Memory Optical Drive Hard Drive Solid state Drive Battery AC adapter Fan Heat sink assembly Speaker WWAN select products only WLAN 5 ...

Page 16: ...w current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off 3 SIM card slot select products only Supports a wireless subscriber identity module SIM card 4 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds...

Page 17: ... any USB device with a Type C connector NOTE USB Type C ports charge products such as cell phones laptops tablets and MP3 players even when the computer is off Also some USB Type C ports connect DisplayPort VGA HDMI and other video devices to provide video output NOTE Adapters purchased separately may be required 6 Memory card reader Reads optional memory cards that store manage share or access in...

Page 18: ...TE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Optical drive select products only Depending on your computer model reads an optical disc or reads and writes to an optical disc 4 Optical drive light Green The optical drive is in use Off The optical drive is off 5 Optical...

Page 19: ...e the webcam Type camera in the taskbar search box and then select Camera 6 Near Field Communication NFC tapping area select products only Tap another NFC enabled device to the NFC tapping area to transfer files The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices...

Page 20: ...the left button on an external mouse 3 TouchPad light On The TouchPad is off Off The TouchPad is on 4 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button select products only Functions like the right button on an external mouse 7 Right TouchPad button Fu...

Page 21: ...ount of power 2 Microphone mute light Amber microphone sound is off Off microphone sound is on 3 Num lock light On Num lock is on 4 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 5 Mute light Amber Computer sound is off Off Computer so...

Page 22: ... down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep settings or Right click the Start button an...

Page 23: ...ust be set up before a wireless connection is possible 4 Volume mute button select products only Mutes and restores speaker sound 5 Fingerprint reader select products only Allows a fingerprint logon to Windows instead of a password logon Top 13 ...

Page 24: ...n b See Using the hot keys on page 15 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys that enables you to add subtract and perform other numeric tasks When num lock is on the keypad can be used like an external numeric keypad 5 Windows application key Displays op...

Page 25: ...f the alphabet keyboard that enables you to add subtract and perform other numeric tasks When num lock is on the integrated keypad can be used like an external numeric keypad Using the hot keys To use a hot key Press the fn key and then press the correct function key represented by the icons below Press fn function key Description Initiates Sleep which saves your information in system memory The d...

Page 26: ...old down the key Increases the screen brightness incrementally as long as you hold down the key Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Mutes the microphone 16 Chapter 2 External component identification ...

Page 27: ...ernal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Front Component Description 1 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 2 Power light On The computer is on Bo...

Page 28: ...battery charge is greater than 90 percent Amber The battery charge is from 0 to 90 percent Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critical battery level the battery light begins blinking rapidly Off The battery is not charging 4 Drive light Blinking white The hard d...

Page 29: ... optional device such as a serial modem mouse or printer Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base You may need the information when travelling internationally or when you contact support 1 Serial number 2 Product number 3 Model number 4 Warranty period Rear 19 ...

Page 30: ... key combination to display the System Information screen which provides the product name and serial number of your computer as well as information about the memory processor BIOS and keyboard 20 Chapter 2 External component identification ...

Page 31: ...parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 19 for details Computer major components 21 ...

Page 32: ...Item Component Spare part number 1 Display NOTE For spare part information see Display assembly subcomponents on page 27 22 Chapter 3 Illustrated parts catalog ...

Page 33: ...4 products with a TouchPad TouchPad on off button and TouchPad bracket 840721 001 Top cover for 14 products with a TouchPad pointing stick TouchPad on off button and bracket 845170 001 Top cover for 15 products with a TouchPad 840751 001 Top cover for 15 products with a TouchPad and pointing stick 840752 001 Top cover for 15 products with a TouchPad TouchPad on off button and bracket 840753 001 To...

Page 34: ...sor and Windows 841497 601 842348 601 UMA memory AMD A8 8600B processor and WWAN capability 841496 001 842347 001 UMA memory AMD A8 8600B processor and WWAN capability 841496 001 842347 001 UMA memory Intel i3 6100U processor 840714 001 UMA memory Intel i3 6100U processor and Windows 840714 601 UMA memory Intel i5 6200U processor 840715 001 UMA memory Intel i5 6200U processor and Windows 840715 60...

Page 35: ...devices on page 29 22 Memory 2GB PC3L 12800 1600MHz shared memory 691739 001 4GB PC3L 12800 1600MHz shared memory 691740 001 8GB PC3L 12800 1600MHz shared memory 693374 001 4GB 2133MHz 1 2v DDR4 shared memory 820569 001 8GB 2133MHz 1 2v DDR4 shared memory 820570 001 23 WLAN module Broadcom Nami 43142 bgn 1x1 BT 4 LE PCIe USB NGFF 1630 MOW 792608 001 Realtek Shanks RTL8188EE bgn 1x1 PCI e NGFF 2230...

Page 36: ...r MU736 HSPA w GPS M 2 793516 001 25 Battery 801554 001 26 Optical drive NOTE For spare part information see Mass storage devices on page 29 27 Service door For 14 products 845169 001 For 15 products 845171 001 26 Chapter 3 Illustrated parts catalog ...

Page 37: ...Bezel For 14 HP 640 products 840658 001 For 15 HP 650 products 840726 001 For 14 HP 645 products 841482 001 For 15 HP 655 products 842333 001 2 Hinge cover Hinge cover for 14 products 840685 001 Hinge cover for 15 products 840738 001 Display assembly subcomponents 27 ...

Page 38: ...For spare part information see Mass storage devices on page 29 6 WLAN cable included in Cable Kit Cable Kit for 14 products 840659 001 Cable Kit for 15 products 840727 001 7 WWAN cable included in Cable Kit 840727 001 Cable Kit for 14 products 840659 001 Cable Kit for 15 products 840727 001 8 Display cable For 14 products 840660 001 For 14 products with a touch screen 845829 001 For 15 products 84...

Page 39: ...use in Brazil 840708 001 180GB M2 SATA 3 MLC 840702 001 841486 001 842337 001 180GB M2 SATA 3 self encrypting Opal2 841487 001 842338 001 180GB M2 SATA 3 self encrypting OPAL2 MLC 840703 001 SSD 240GB 2280 M2 SATA 3 843145 001 256GB M2 SATA 3 TLC 840704 001 841489 001 842340 001 256GB SATA 3 TLC for use in Brazil 840709 001 Mass storage devices 29 ...

Page 40: ...B 5400RPM SATA RAW HYB8G 7mm 732000 001 1TB 5400RPM RAW 7mm 762990 001 500GB 7200RPM SATA FIPS RAW 7mm 820572 001 500GB 7200RPM SATA self encrypting RAW 7mm 820573 001 4 Optical drive select products only Optical drive Blu ray combo for 14 products 840688 001 Optical drive DVD ROM combo for 14 products 840689 001 840690 001 Optical drive Blu ray combo for 15 products 840741 001 Optical drive DVD c...

Page 41: ...C SMART RC 4 5mm 2P 742436 001 Antenna Kit For 14 products 840655 001 For 15 products 840723 001 Bracket Kit includes fingerprint reader bracket WLAN module bracket and smart card reader bracket for 14 products 840683 001 Cable Kit For 14 products 840659 001 For 15 products 840728 001 Plastics Kit For 14 products 840696 001 For 15 products 840747 001 Rubber Kit 828884 001 Screw Kit For 14 products...

Page 42: ...ing sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plasti...

Page 43: ...nserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not ...

Page 44: ... components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how hum...

Page 45: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 46: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 47: ...urrent information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as xx screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Service door Description Spare part number...

Page 48: ...ng the battery follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to thecomputer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the service door see Service door on page 37 Remove the battery 1 Loosen 6 P1 captive screws 1 38 Chapter 5 Removal and repla...

Page 49: ...re Kit 840682 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the hard drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the co...

Page 50: ... 1 2 Pull the plastic tab 2 and then remove the hard drive 3 3 If it is necessary to disassemble the hard drive remove the 4 screws 1 and then remove pull the tab 2 to remove the cover from the hard drive 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 51: ...01 180GB M2 SATA 3 self encrypting OPAL2 MLC 840703 001 SSD 240GB 2280 M2 SATA 3 843145 001 256GB M2 SATA 3 TLC 840704 001 841489 001 842340 001 256GB SATA 3 TLC for use in Brazil 840709 001 256GB M2 SATA 3 self encrypting OPAL2 MLC 840705 001 842341 001 841490 001 256GB M2 PCIe 3x4 NVMe 840710 001 256GB PCIe 3x4 NVMe 841488 001 842339 001 512GB M2 SATA 3 TLC 840706 001 841492 001 842343 001 512GB...

Page 52: ...e computer 4 Remove the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 Remove the solid state drive Remove 1 Phillips M2 0x8 screw 1 and then remove the solid state drive 2 Reverse this procedure to install the solid state drive WWAN module select products only NOTE The WWAN module spare part kit in...

Page 53: ...xternal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select p...

Page 54: ...EE bgn 1x1 PCI e NGFF 2230 M 2 WW NB 792609 001 11AC 7265NV M 2 D0 MOW 793840 001 11ac 2x2 Intel 8260NGW Snowfield Peak 2 806721 001 11ac Intel 3165 M 2 MOW 806723 001 11 ABGN BT4 x 2 2 LUFFY INDO 812132 001 Broadcom Luffy 943228 abgn 2x2 BT 4 LE PCIe USB NGFF 2230 MOW 797884 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removi...

Page 55: ... door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 Remove the WLAN module 1 Disconnect the two cables 1 2 Remove 1 M 2 0x3L P1 screw 2 3 Remove the bracket 3 and then remove the WLAN module Reverse ...

Page 56: ...ve follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 37 b Battery see Battery on page 38 c Hard drive see Hard drive on page...

Page 57: ...2 Remove the optical drive 2 Reverse this procedure to install the optical drive Component replacement procedures 47 ...

Page 58: ...ea AD1 Canada DB1 Japan 291 Spain 071 Czech Republic and Slovakia FL1 Latin America 161 Sweden and Finland B71 Denmark 081 The Netherlands B31 Switzerland BG1 Denmark Finland and Norway DH1 Northern Africa FP1 Taiwan AB1 France 051 Norway 091 Thailand 281 Germany 041 Portugal 131 Turkey 141 Greece 151 Romania 271 United Kingdom 031 Hungary 211 Russia 251 United States 001 Iceland DD1 Before removi...

Page 59: ...WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 44 g Optical drive see Optical drive on page 46 Remove the keyboard 1 Remove the 3 M 2x4L screws that secure the keyboard to the computer 2 Position the computer open and on its side Component replacement procedures 49 ...

Page 60: ...y to avoid damaging the mylar on the back of the keyboard 4 Rotate the keyboard downward 1 onto the top cover 1 and then release and disconnect the following connectors and cables Release the keyboard connector 2 and then remove the cable 3 For products with a backlit keyboard release the backlight connectors 4 and 6 and then remove the cables 5 and 7 50 Chapter 5 Removal and replacement procedure...

Page 61: ...emory 691739 001 4GB PC3L 12800 1600MHz shared memory 691740 001 8GB PC3L 12800 1600MHz shared memory 693374 001 4GB 2133MHz 1 2v DDR4 shared memory 820569 001 8GB 2133MHz 1 2v DDR4 shared memory 820570 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Component replacement procedures 51 ...

Page 62: ...t products only on page 42 f WLAN module see WLAN module on page 44 g Optical drive see Optical drive on page 46 h Keyboard see Keyboard on page 48 If you are replacing a memory module remove the existing memory module Pull away the retention clips 1 on each side of the memory module The memory module tilts up Grasp the edge of the memory module 2 and then gently pull the memory module out of the ...

Page 63: ...e memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated 3 Gently press the memory module down applying pressure to both the left and right edges of the memory module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module C...

Page 64: ...warranty Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 19 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer ...

Page 65: ...ether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard d...

Page 66: ...Reverse this procedure to replace the hinge covers 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...er from the computer 4 Remove the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 44 g Optical drive see Optical drive on page ...

Page 68: ...screws 1 the wo M2x1 5L 1 P0 screws 2 1 M2 5x8L T8 screw 3 and 10 M2 6x6L T8 screws 8 Reverse this procedure to install the base enclosure 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...WAN capability 841496 001 842347 001 UMA memory Intel i3 6100U processor 840714 001 UMA memory Intel i3 6100U processor and Windows 840714 601 UMA memory Intel i5 6200U processor 840715 001 UMA memory Intel i5 6200U processor and Windows 840715 601 UMA memory Intel i5 6200U processor and WWAN capability 840716 001 UMA memory Intel i5 6200U processor WWAN capability and Windows 840716 601 UMA memor...

Page 70: ... Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 44 g Optical drive see Optical drive on page 46 h Keyboard see Keyboard on page 48 i Hinge covers see Hinge cover on page 55 j Base enclosure see Base enclosure on page 57 Remove the syste...

Page 71: ...high quality integrated graphics 840734 001 For 15 products with discrete graphics 840733 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the fan and heat sink follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unpluggi...

Page 72: ...ge covers see Hinge cover on page 55 j Base enclosure see Base enclosure on page 57 k System board see System board on page 59 To remove the fan and heat sink assembly for products with discrete graphics 1 Disconnect the cable 1 from the system board 2 Loosen 6 Phillips captive screws 2 3 Lift the fan and heat sink assembly 3 to remove it To remove the fan and heat sink assembly for products with ...

Page 73: ...3 Lift the fan and heat sink assembly 3 to remove it Reverse this procedure to install the fan and heat sink assembly Component replacement procedures 63 ...

Page 74: ... the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 44 g Optical drive see Optical drive on page 46 h Keyboard see Keyboard on...

Page 75: ...uchPad on off button and bracket 845170 001 Top cover for 15 products with a TouchPad 840751 001 Top cover for 15 products with a TouchPad and pointing stick 840752 001 Top cover for 15 products with a TouchPad TouchPad on off button and bracket 840753 001 Top cover for 15 products with a TouchPad TouchPad on off button pointing stick and bracket 845172 001 IMPORTANT Make special note of each scre...

Page 76: ...ule see WWAN module select products only on page 42 f WLAN module see WLAN module on page 44 g Optical drive see Optical drive on page 46 h Keyboard see Keyboard on page 48 i Hinge covers see Hinge cover on page 55 j Base enclosure see Base enclosure on page 57 k System board see System board on page 59 l Fan heat sink assembly see Fan and heat sink assembly on page 61 Remove the top cover 1 If th...

Page 77: ...cable 2 and the fingerprint reader board cable 3 3 Carefully disconnect the plastic clips 1 on the front edge and then remove the top cover 1 Reverse this procedure to install the top cover To remove the TouchPad 1 Disconnect the TouchPad cables 1 and 2 Component replacement procedures 67 ...

Page 78: ...llips screws 1 and then lift the TouchPad bracket 2 to remove it RTC battery Description Spare part number RTC battery 651948 001 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ...e Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 44 g Optical drive see Optical drive on page 46 h Keyboard see Keyboard on page 48 i Hinge covers see Hinge cover on page 55 j Base enclosure see Base enclosure on page 57 k System board see System board on page 59 l Fan heat sink assembly see Fan ...

Page 80: ...ervice door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 44 g Optical drive see Optical drive on page 46 h Keyboard see Keyboard on page 48 i Hinge covers see H...

Page 81: ...ock size and location during removal and replacement Before removing the power button board follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Remove the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive se...

Page 82: ... Top cover and TouchPad on page 65 Remove the power button board Remove the 2 M2x3L P1 screws 1 release the power button power button board cable 2 and them remove the power button board 3 Reverse this procedure to install the power button board Fingerprint reader select products only NOTE The fingerprint reader spare part kit includes the cable Description Spare part number Fingerprint reader For...

Page 83: ...on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 44 g Optical drive see Optical drive on page 46 h Keyboard see Keyboard on page 48 i Hinge covers see Hinge cover on page 55 j Base enclosure see Base enclosure on page 57 k Sy...

Page 84: ...r follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard dri...

Page 85: ...ee Base enclosure on page 57 k System board see System board on page 59 l Fan heat sink assembly see Fan and heat sink assembly on page 61 m Top cover see Top cover and TouchPad on page 65 Remove the smart card reader Remove the metal shield and then lift the smart card reader to remove it Reverse this procedure to install the smart card reader Component replacement procedures 75 ...

Page 86: ...nect all external devices from the computer 4 Remove the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 44 g Optical drive see...

Page 87: ...Reverse this procedure to replace the panel Component replacement procedures 77 ...

Page 88: ...move the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e Optical drive see Optical drive on page 46 f Keyboard see Keyboard on page 48 g Hinge covers see Hinge cover on page 55 h Base enclosure see Base enclosure on page 57 i...

Page 89: ...Reverse this procedure to replace the audio board Component replacement procedures 79 ...

Page 90: ...ve the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 44 g Optical drive see Optical drive on page 46 h Keyboard see Keyboard on page 48 i Hinge covers see Hinge cover on page 55 j Base enclosure see Bas...

Page 91: ...Reverse this procedure to replace the audio boardr Component replacement procedures 81 ...

Page 92: ... products 840748 001 Flat panel for 15 products 840749 001 Touch screen for 15 products includes camera 840740 001 Display bezels For 14 HP 640 products 840658 001 For 14 HP 645 products 841482 001 For 15 HP 650 products 840726 001 For 15 HP 655 products 842333 001 Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibe...

Page 93: ... If it is necessary to replace the display bezel a Close the computer position it so you can access the bottom of the display and then open the computer slightly b Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure The display bezel is available using spare part number 840658 001 4 If i...

Page 94: ...e top of the display panel downward 1 onto the keyboard c Disconnect the cable from the connector 2 and then remove the panel 3 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 95: ...ackets remove the M2 5x2 5L P1 screws from each side 1 and then remove the hinge brackets 2 6 If it is necessary to replace the WLAN antenna cables remove the 3 screws from each side 1 and then remove the WLAN antenna cables 2 Display assembly 85 ...

Page 96: ...ssary to replace the webcam a Disconnect the cable 1 from the webcam b Detach the webcam 2 from the display enclosure The webcam module is available using spare part number 840722 001 9 If it is necessary to replace the microphone board a Disconnect the cable 1 from the microphone board 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 97: ...icrophone board 2 from the display enclosure The microphone board is available using spare part number 840691 001 Reverse these procedures to reassemble and install the display assembly components Display assembly 87 ...

Page 98: ...etup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item ...

Page 99: ...OTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 88 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 F...

Page 100: ...omputer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut do...

Page 101: ... on or restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Befor...

Page 102: ...res the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions 92 Ch...

Page 103: ... steps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select...

Page 104: ...will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 93 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen ins...

Page 105: ...connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the comp...

Page 106: ...ptions menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Before enabling Trusted Platform Module TPM functionality on this system you must ensure that you...

Page 107: ...tically restores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instr...

Page 108: ...etup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item ...

Page 109: ...OTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 98 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 F...

Page 110: ...tall a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord...

Page 111: ...uter and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Before enabling Trusted Plat...

Page 112: ...res the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions 102 C...

Page 113: ...B drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 103 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI...

Page 114: ...to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 104 Chapter 10 Using HP PC Hardware Diagnostics UEFI ...

Page 115: ...covery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 105 For information on the recovery options that are available using the recovery media see Using Windows tools on page 106 Use Window...

Page 116: ...ed separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also ...

Page 117: ... remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 110 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 118: ...till working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the compute...

Page 119: ...o the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and ...

Page 120: ...HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 105 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remo...

Page 121: ...backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your file...

Page 122: ... For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the ...

Page 123: ...m DVD into the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer...

Page 124: ...optical drive select products only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in case...

Page 125: ...are and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select products only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a f...

Page 126: ...ndows 7 operating system media on page 117 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select St...

Page 127: ...k Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 117 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu messag...

Page 128: ...fore the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 118 C...

Page 129: ...s only 19 5 V dc 3 33 A 65 W 19 V dc 4 6 A 90 W only for products with an Intel quad core processor Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable p...

Page 130: ...ure 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Solid state drive specifications 128 GB 2280 M2 SATA 3 TLC 180 GB 2280 M2 SATA 3...

Page 131: ...man ce Up to 490 MB s Compress ible Performa nce Up to 490 MB s Compress ible Performan ce Up to 1260 MB s Up to 460 MB s Up to 455 MB s Up to 500 MB s Security ATA 8 security Logical blocks 250 069 68 0 351 651 8 88 351 651 8 88 468 862 1 28 500 118 19 2 500 118 1 92 500 118 1 92 1 000 215 216 Operating temperature 0 C to 70 C 32 F to 158 F ambient temp Features DIPM TRIM DVESLP DIPM TRIM DEVSLP ...

Page 132: ...t be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 St...

Page 133: ...all plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance couple...

Page 134: ... below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restore Defaults instead of ...

Page 135: ... retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message i...

Page 136: ...S Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to r...

Page 137: ...uter and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 127 ...

Page 138: ... customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes per memo...

Page 139: ...igned by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever t...

Page 140: ... diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed sys...

Page 141: ... Boot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to co...

Page 142: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 132 Chapter 17 Recycling ...

Page 143: ... 94 99 computer specifications 119 connector power 7 D Display assembly spare part numbers 22 23 display assembly subcomponents 27 display assembly components removal 82 spare part numbers 82 display bezel removal 83 spare part numbers 82 83 display cable spare part number 28 display panel product description 1 removal 83 spare part number 82 spare part numbers 83 docking product description 4 doc...

Page 144: ...dentifying 7 memory module product description 2 microphone product description 3 microphone board removal 86 microphone mute key identifying 16 microphone mute light identifying 11 minimized image recovery 108 minimized image creating 107 model name 1 N near field communication NFC cable spare part number 76 near field communication NFC module spare part number 76 network jack identifying 7 NFC r...

Page 145: ...45 network lights identifying 7 RTC battery removal 68 spare part number 23 spare part numbers 68 Rubber Kit spare part number 31 S Screw Kit spare part numbers 31 security cable slot identifying 8 security product description 4 serial removal 80 spare part number 80 spare part numbers 80 serial number 19 serial number computer 19 serial port spare part number 25 serial port identifying 19 service...

Page 146: ... point 105 106 Windows 7 operating system DVD creating 114 using for restore 117 Windows 7 operating system media creating 114 using for restore 117 Windows application key identifying 14 Windows key identifying 14 15 Windows operating system DVD 113 Windows Startup Repair using 116 Windows tools using 106 wireless antennas identifying 9 wireless light 11 17 wireless product description 3 WLAN rem...

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HP ProBook 640 G2, Maintenance And Service Manual

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