service zone (typically 50km), response times may be longer or there may be additional charges.
To locate the nearest HP authorized service provider, refer to the HP website at
http://
www.hp.com/support
.
In order to receive on-site support, you must:
•
Have a representative present when HP provides warranty services at your site
•
Notify HP if products are being used in an environment which poses a potential health or
safety hazard to HP employees or subcontractors
•
Subject to its reasonable security requirements, provide HP with sufficient, free, and safe
access to and use of all facilities, information, and systems determined necessary by HP to
provide timely support
•
Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and
legible
•
Maintain an environment consistent with product specifications and supported configurations
Service upgrades
HP has a range of additional support and service coverage for your product that can be purchased
locally. However, some support and related products may not be available in all countries. For
information on availability of service upgrades and the cost for these service upgrades, refer to
the HP website at
http://www.hp.com/support
.
Limited warranty period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing
on the date of purchase. The date on your sales receipt is the date of purchase unless HP or your
reseller informs you otherwise in writing.
•
HP online support includes a variety of self-help tools, troubleshooting assistance, and access
to the patch database, firmware/software update packages, and documentation. For more
information, see
http://www.hp.com/support
or
http://www.itrc.hp.com
.
•
Technical phone support provides hardware warranty troubleshooting and issue resolution.
For more information see
http://www.hp.com/support
.
•
Warranty information in the tables that follow reflects base hardware warranty offerings.
Enhancements to the base hardware warranty might be included with your HP Hardware
Product. You can purchase HP Care Pack Services to upgrade your base hardware product
warranty. For details, consult the product specifications at
http://www.hp.com
.
•
If a server product is not covered in the tables that follow, refer to your purchase order, or
contact your sales representative for warranty information.
10
BCS Global Limited Warranty and Technical Support
