Types of hardware warranty service
Listed below are the types of warranty services that may be applicable to the HP Hardware
Product you have purchased. For more details, refer to the
“Limited warranty period” (page 10)
section.
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship
that part directly to you for replacement. There are two categories of CSR parts:
•
Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business
day delivery. Same-day or four-hour delivery may be offered at an additional charge where
geography permits. If assistance is required, you can call the HP Technical Support Center and
a technician will help you over the phone. HP specifies in the materials shipped with a replacement
CSR part whether a defective part must be returned to HP. In cases where it is required to return
the defective part to HP, you must ship the defective part back to HP within a defined period of
time, normally five (5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result
in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and
part return costs and determine the courier/carrier to be used.
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts
only service, HP will provide replacement parts free of charge. If HP carries out the repair, labor
and logistics costs are at your expense.
Advanced unit replacement warranty service
Your HP Limited Warranty may include an advanced unit replacement warranty service. Under
the terms of the advanced unit replacement warranty service, HP will ship a replacement unit
directly to you if the HP Hardware Product you purchased is diagnosed as defective. On receiving
the replacement unit, you will be required to return the defective unit back to HP, in the packaging
that arrives with the replacement unit, within a defined period of time, normally five (5) days.
HP will incur all shipping and insurance costs to return the defective unit to HP. Failure to return
the defective unit may result in HP billing you for the replacement unit.
On-site warranty service
Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site
service, HP may, at its sole discretion, determine if a defect can be repaired:
•
Remotely
•
By the use of a CSR part
•
By a service call at the location of the defective unit
If HP ultimately determines that an on-site service call is required to repair a defect, the call will
be scheduled during standard office hours unless otherwise stated for the HP Hardware Product
you purchased. Standard office hours are typically 08:00 to 17:00, Monday through Friday, but
may vary with local business practices. If the location of the defective unit is outside the customary
Types of hardware warranty service
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