Table 1-1 BCS Servers - Hardware Product Warranty Offering
(continued)
Notes and
Exceptions
Service Delivery Method
Availability
4
and Response
Time
Customer Performed
Maintenance Tasks
3
Include
Remote
Monitoring and
Support
2
Warranty
Period
Product
Onsite Warranty Service
Normal Business Hours
Next Business Day
CSR
6
: Available on
some parts. Go to
www.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
and email
notification of
errors and
events
1 year
ES45, ES47, ES80
Onsite Warranty Service
Normal Business Hours
Next Business Day
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
and email
notification of
errors and
events
1 year
GS1280
Onsite Warranty Service
Same business
4-hour response
None
Remote
monitoring
and email
notification of
errors and
events
1 year
HP Superdome
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
3 year
rp2405, rp4410,
rp4440, rp5400,
rp5405, rp5430,
rp5450, rp5470
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
1 year
rp2400, rp2430,
rp2450, rp2470,
rp3410, rp3440,
rp7400, rp7405,
rp7410
Onsite Warranty Service
Normal Business Hours
Next Business Day
CSR
6
: Available on
some parts. Go to
www.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
and email
notification of
errors and
events
1 year
rp7420, rp7440
Onsite Warranty Service
Same business
4-hour response
CSR
6
: Available on
some parts. Go to
www.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
and email
notification of
errors and
events
1 year
rp8400, rp8400
SEU, rp8420,
rp8440
12
BCS Global Limited Warranty and Technical Support
