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Exclusive remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND
CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE
PURCHASED OR LEASED. THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR
AGREEMENTS OR REPRESENTATIONS-INCLUDING REPRESENTATIONS MADE IN HP
SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE
OF HP-THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR
LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this Limited
Warranty is valid unless it is made in writing and signed by an authorized representative of HP.

Limitation of liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP’S
MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO
THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR
OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES
CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM,
INCLUDING ANY LOST PROFITS OR SAVINGS. BUSINESS INTERRUPTION, LOSS OF DATA,
LOST REVENUE, LOSS OF USE, OR ANY OTHER COMMERCIAL OR ECONOMIC LOSS OF
ANY KIND, OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT
LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD
PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A
CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING
NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER
CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY
PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE
ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF
ANY SUCH DAMAGES OR EVEN IF SUCH POSSIBILITY WERE REASONABLY FORESEEABLE.
THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL
INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE
OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO
COUNTRY. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS
FOR A FULL DETERMINATION OF YOUR RIGHTS.

Options limited warranty

The Limited Warranty terms and conditions for most HP-branded options (HP Options) are as
set forth in the Limited Warranty applicable to the HP Option and are included in the HP Option
product packaging. If your HP Option is installed in an HP Hardware Product, HP may provide
warranty service for either the period specified in the warranty documents (HP Option Limited
Warranty Period) that shipped with the HP Option or for the remaining warranty period of the
HP Hardware Product in which the HP Option is being installed, whichever period is the longer
unless stated otherwise in the

“Limited warranty period” (page 10)

section. In all cases, the

warranty period of the HP Option will not exceed three (3) years from the date you purchased
the HP Option. The HP Option Limited Warranty Period starts from the date of purchase from
HP or an HP authorized reseller. Your dated sales or delivery receipt, showing the date of
purchase of the HP Option, is your warranty start date. See your HP Option Limited Warranty
for more details. Non-HP options are provided “AS IS”. However, non-HP manufacturers and
suppliers may provide warranties directly to you.

Hardware limited warranty

7

Summary of Contents for Integrity BL60p

Page 1: ...BCS Global Limited Warranty and Technical Support HP Part Number 5991 6026_ed4 Published April 2010 Edition 4 ...

Page 2: ... Copyright 2009 2010 Hewlett Packard Development Company L P ...

Page 3: ...ed warranty 7 Customer responsibilities 8 Types of hardware warranty service 9 Customer self repair 9 Parts only warranty service 9 Advanced unit replacement warranty service 9 On site warranty service 9 Service upgrades 10 Limited warranty period 10 Software limited warranty 14 Freeware operating systems and applications 14 Contacting HP 15 Documentation feedback 15 Table of Contents 3 ...

Page 4: ...List of Tables 1 1 BCS Servers Hardware Product Warranty Offering 11 4 List of Tables ...

Page 5: ... MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU This Limited Warranty is applicable in all countries and may be enforced in any country or region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty Under the HP Global L...

Page 6: ...ikely event that your HP Hardware Product has recurring failures HP at its sole discretion may elect to provide you with a a replacement unit of HP s choosing that is the same or equivalent to your HP Hardware Product in performance or b to give you a refund of your purchase price or lease payments less interest instead of a replacement This is your exclusive remedy for defective products Exclusio...

Page 7: ... OTHER CLAIM THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANYSUCHDAMAGESOREVENIFSUCHPOSSIBILITYWEREREASONABLY FORESEEABLE THIS LIMITATION OF LIABILITY HOWEVER WILL NOT APPLY TO CLAIMSFOR PERSONAL INJURY THIS LIMITED WARRANTY GIVES YOU SPEC...

Page 8: ...vey the Proprietary Service Tools In some cases HP may require additional software such as drivers and agents to be loaded on your system in order to take advantage of these support solutions and capabilities Use HP remote support solutions where applicable HP strongly encourages you to use available support technologies provided by HP If you choose not to deploy available remote support capabilit...

Page 9: ...ation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used Parts only warranty service Your HP Limited Warranty may include a parts only warranty service Under the terms of parts only service HP will provide repla...

Page 10: ...of service upgrades and the cost for these service upgrades refer to the HP website at http www hp com support Limited warranty period The Limited Warranty Period for an HP Hardware Product is a specified fixed period commencing on the date of purchase The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing HP online support includes a var...

Page 11: ...some parts Go to www hp com go csrparts for component CSR details Firmware upgrade pre upgrade tasks Remote monitoring email notification of errors events 3 years c Class Carrier Grade enclosure Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response CSR6 Available on some parts Go to www hp com go csrparts for compon...

Page 12: ...e parts Go to www hp com go csrparts for component CSR details Firmware upgrade pre upgrade tasks Remote monitoring email notification of errors events 3 year rp2405 rp4410 rp4440 rp5400 rp5405 rp5430 rp5450 rp5470 Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response CSR6 Available on some parts Go to www hp com go...

Page 13: ...arranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response CSR6 Available on some parts Go to www hp com go csrparts for component CSR details Firmware upgrade pre upgrade tasks Remote monitoring email notification of errors events 3 year rx4640 rx5670 Onsite Warranty Service Normal Business Hours Next Business Day CSR6 Availabl...

Page 14: ...mplied warranties or limitations on the duration of implied warranties so the above disclaimer may not apply to you in its entirety TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION FOR ...

Page 15: ...ollowing information available before you call Product serial number model name and model number Applicable error messages Add on options Operating system Third party hardware or software Detailed questions 2009 2010 Hewlett Packard Development Company L P Printed in the United States Documentation feedback HP welcomes your feedback To make comments and suggestions about product documentation send...

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