Table 1-1 BCS Servers - Hardware Product Warranty Offering
1
Notes and
Exceptions
Service Delivery Method
Availability
4
and Response
Time
Customer Performed
Maintenance Tasks
3
Include
Remote
Monitoring and
Support
2
Warranty
Period
Product
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
3 years
BL60p, BL860c,
BL870c
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
3 years
ProLiant
Carrier-Grade
c-Class 400
and 600
series server
blades
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
3 years
c-Class
Carrier-Grade
enclosure
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
1 year
c-Class
interconnects
5
Parts Only Warranty Service
Normal business hours
Second business day
response
All parts
Firmware upgrade and
pre-upgrade tasks
None
1 year
cc2300, cc3300,
cc3310
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade and
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
3 years
DL785
Onsite Warranty Service
Normal Business Hours
Next Business Day
CSR
6
: Available on
some parts. Go to
www.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
and email
notification of
errors and
events
1 year
DS15, DS25
Limited warranty period
11
