HP HPE ProLiant DL365 Gen10 Plus Server User Manual Download | Manualshive

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Troubleshooting resources

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 and Gen10 Plus server products in the following documents:

Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance.

Error Message Guide for HPE ProLiant Gen10 Plus servers and HPE Synergy provides a list of error messages and information to
assist with interpreting and resolving error messages.

Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE
Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events.

To access troubleshooting resources for your product, see the Hewlett Packard Enterprise website

Hewlett Packard Enterprise website .

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Summary of Contents for HPE ProLiant DL365 Gen10 Plus Server

Page 1: ...HPE ProLiant DL365 Gen10 Plus Server User Guide Part Number 30 B47095AD 001 Published April 2021 Edition 1 ...

Page 2: ...rprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and ...

Page 3: ...ard ports and LEDs 1 9 Fan bay numbering 2 Operations 2 1 Power up the server 2 2 Power down the server 2 3 Release the cable management arm 2 4 Extend the server from the rack 2 5 Remove the server from the rack 2 6 Remove the access panel 2 7 Install the access panel 2 8 Remove the hot plug fan 2 9 Remove the primary PCI riser cage 2 10 Install the primary PCI riser cage 2 11 Remove the secondar...

Page 4: ...drive cage 4 7 2 Installing a 2 SFF NVMe drive cage option 4 7 3 Installing an 8 SFF display port USB optical blank option 4 8 Primary PCI riser cage options 4 8 1 Installing an optional primary PCI riser board 4 8 2 Installing the SATA M 2 2280 riser option 4 8 3 Installing an expansion board in the primary riser cage 4 8 4 Installing an accelerator or GPU in the primary riser cage 4 9 Secondary ...

Page 5: ...ing the TPM board and cover 4 17 3 1 3 Preparing the server for operation 4 17 3 2 Enabling the Trusted Platform Module 4 17 3 2 1 Enabling the Trusted Platform Module as TPM 2 0 4 17 3 2 2 Enabling the Trusted Platform Module as TPM 1 2 4 17 3 3 Retaining the BitLocker recovery key password 5 Software and configuration utilities 5 1 Server mode 5 2 Product QuickSpecs 5 3 Active Health System View...

Page 6: ... 16 6 Proactive notifications 6 Troubleshooting 6 1 Troubleshooting resources 7 Cabling 7 1 Cabling overview 7 2 SFF cables 8 Specifications 8 1 Environmental specifications 8 2 Server specifications 8 3 Power supply specifications 8 3 1 HPE 500 W Flex Slot Platinum Hot plug Low Halogen Power Supply 8 3 2 HPE 800 W Flex Slot Platinum Hot plug Low Halogen Power Supply 8 3 3 HPE 800 W Flex Slot Tita...

Page 7: ...10 5 Regulatory information 10 6 Documentation feedback ...

Page 8: ...Component identification Component identification 8 ...

Page 9: ...ion pull tab 2 Display port optional 3 Optical drive optional 4 USB 2 0 port optional 5 iLO Service Port 6 USB 2 0 USB 3 0 port 7 Drive bays Optional 2SFF drive bays in 8SFF 2SFF model The operating system does not recognize this port as a USB port 1 1 1 2 1 2 Front panel components 9 ...

Page 10: ...alth LED Solid green Normal Flashing green iLO is rebooting Flashing amber System degraded Flashing red System critical 4 NIC status LED Solid green Link to network Flashing green Network active Off No network activity When all four LEDs described in this table flash simultaneously a power fault has occurred Facility power is not present power cord is not attached no power supplies are installed p...

Page 11: ... The UID button can be used to display the Server Health Summary when the server will not power on For more information see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website UID button functionality 11 ...

Page 12: ...avior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Storage controller 6 flashes System board PCIe slots 7 flashes Power backplane 8 flashes Storage backplane 9 flashes Power supply 10 flashes PCIe expansion cards installed in riser board 11 flashes Chassis 12 flashes GPU card 13 flashes Front panel LED power fault codes 12 ...

Page 13: ...er has detected a cautionary temperature level Over temp amber Red Amber The server has detected a hardware critical temperature level PCI riser amber Red Green The PCI riser cage is not seated properly Fan amber Amber Green One fan has failed or has been removed Fan amber Red Green Two or more fans have failed or been removed Power supply amber Red Amber One or more of the following conditions mi...

Page 14: ...tems Insight Display LED and color Health LED System power LED Status IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM Systems Insight Display combined LED descriptions 14 ...

Page 15: ...1 PCIe4 2 Slot 2 PCIe4 3 Slot 3 PCIe4 optional requires second processor 4 Power supply 2 PS2 5 Power supply 1 PS1 6 Video VGA port 7 OCP 3 0 adapter if equipped 8 Serial port optional 9 USB 3 0 ports 10 iLO Management Port Rear panel components 15 ...

Page 16: ...g blue System is being managed remotely Off Identification is deactivated 4 Power supply 2 LED Solid green Normal Off One or more of the following conditions exists AC power unavailable Power supply failed Power supply in standby mode Power supply exceeded current limit 5 Power supply 1 LED Solid green Normal Off One or more of the following conditions exists AC power unavailable Power supply fail...

Page 17: ... 3 1 connector 8 Optical SATA port 3 9 Drive backplane power connectors 10 x8 NVMe port 2A 11 x8 NVMe port 1A 12 Energy pack connector 13 x8 NVMe port 2B 14 x8 NVMe port 1B 15 x8 NVMe port 1C 16 x8 NVMe port 2C 17 Drive backplane power connector 18 Chassis Intrusion Detection connector 19 Dual USB port 20 Flexible Smart Array connector 21 Tertiary processor 2 PCIe riser connector System board comp...

Page 18: ...22 Secondary processor 2 PCIe riser connector 23 System battery 24 Serial port connector Item Description System board components 18 ...

Page 19: ... Reserved S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant ROM set S1 S5 and S6 to On When the system maintenance switch position 6 is set to the On position the system is prepared to restore all configuration settings to their manufacturing defaults When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled some configu...

Page 20: ...ng systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to initiate the NMI handler and generate a crash dump log t...

Page 21: ...l rank 4R Quad rank 8R Octal rank 3 Data width on DRAM x4 4 bit x8 8 bit 4 Memory generation PC4 DDR4 5 Maximum memory speed 3200 MT s 6 CAS latency AA CAS 22 22 22 AA CAS 26 22 22 for 3DS LRDIMM 7 DIMM type R RDIMM registered L LRDIMM load reduced For more information about product features specifications options configurations and compatibility see the HPE DDR4 SmartMemory QuickSpecs on the Hewl...

Page 22: ...DIMM slot locations DIMM slots are numbered sequentially 1 through 16 for each processor The supported AMP modes use the letter assignments for population guidelines DIMM slot locations 22 ...

Page 23: ...Processor and socket components Item Description 1 Pin field 2 Rail frame 3 Carrier frame 4 Processor 5 Force frame 6 Captive screws Torx T 20 Processor and socket components 23 ...

Page 24: ...Device numbers 8 SFF device bay numbering 8 SFF 2 SFF device bay numbering Device numbers 24 ...

Page 25: ...Drives Drives 25 ...

Page 26: ...identified by a management application Flashing amber 1 flash per second A predictive failure alert has been received for this drive Replace the drive as soon as possible 2 Online Activity Solid green The drive is online and has no activity Flashing green 1 flash per second The drive is doing one of the following Rebuilding or performing a RAID Performing a stripe size migration Performing a capac...

Page 27: ...ight bracket is shown in the following illustration with SFP28 ports and LEDs Table 2 LED indicators Item LED Status Description 1 Management Port Activity LED Off No activity Flashing Passing traffic flashing frequency indicates traffic intensity 2 Management Port Link LED Off A link has not been established Solid green Valid Ethernet link 3 SFP Port 1 Link Activity LED Off A link has not been es...

Page 28: ... green Passing traffic flashing frequency indicates traffic intensity Solid amber Link fault 5 System status LED Off System is not powered Solid amber Power is up software has not booted yet Solid green System is up and fully operational Item LED Status Description DSC 25 2 port SFP28 card ports and LEDs 28 ...

Page 29: ...Fan bay numbering Fan bay numbering 29 ...

Page 30: ...Operations Operations 30 ...

Page 31: ...Power up the server To power up the server use one of the following methods Press the Power On Standby button Use the virtual power button through iLO Power up the server 31 ...

Page 32: ... before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO This method initiates a...

Page 33: ...Release the cable management arm Release the cable management arm and then swing the arm away from the rack Release the cable management arm 33 ...

Page 34: ...til the server rail release latches engage WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 5 After the instal...

Page 35: ...r third party rack Procedure 1 Power down the server 2 Extend the server from the rack 3 Disconnect the cabling and remove the server from the rack For more information see the documentation that ships with the rack mounting option 4 Place the server on a sturdy level surface Remove the server from the rack 35 ...

Page 36: ...e the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Procedure 1 Power down the server 2 Extend the server from the rack 3 Open or unlock the locking latch slide the access panel to the rear of the chassis and remove the access panel Remove the access panel 36 ...

Page 37: ... of the server with the latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in 2 Push down on the latch The access panel slides to a closed position 3 Tighten the security screw on the latch if needed Install the access panel 37 ...

Page 38: ...r will shut down gracefully 2 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 3 Remove the access panel Remove the access panel 4 Remove the fan CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server Remove the hot plug fan 38 ...

Page 39: ...n improper airflow and improper cooling that can lead to thermal damage IMPORTANT For optimum cooling install fans in all primary fan locations To replace the component reverse the removal procedure Remove the hot plug fan 39 ...

Page 40: ...2 Power down the server Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 5 Remove the access panel Remove the access panel 6 Remove the PCI riser cage Rem...

Page 41: ...all the access panel Install the access panel 3 Install the server into the rack Installing the server into the rack 4 Connect each power cord to the server 5 Connect each power cord to the power source 6 Power up the server Power up the server Install the primary PCI riser cage 41 ...

Page 42: ...rom the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 6 Remove the access panel Remove the access panel 7 If needed remove the primary PCI riser cage Remove the primary PCI riser cage 8 Disconnect any cables connected to the PCI r...

Page 43: ...sion board in the secondary riser cage 3 Install the access panel Install the access panel 4 Install the server into the rack Installing the server into the rack 5 Connect each power cord to the server 6 Connect each power cord to the power source 7 Power up the server Power up the server Install the secondary PCI riser cage 43 ...

Page 44: ... power cord from the server 4 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 5 Remove the access panel Remove the access panel 6 Remove all drives 7 Disconnect and remove all cables connected to the drive backplane 8 Remove the 8 SFF SAS SATA drive backplane Remove the 8SFF drive backplane ...

Page 45: ...Setup Setup 45 ...

Page 46: ...Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Optimum environment 46 ...

Page 47: ...rs Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors...

Page 48: ...A for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F CAUTION To reduce the risk of damage to the equipment when installing third party options Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits Do not exceed the manufacturer s TMRA Te...

Page 49: ... to the product rating label or the user documentation supplied with that option WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility CAUTION Protect the server from power fluctuations a...

Page 50: ...ectrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source Hewlett Packard Enterprise recommends the use of a PDU t...

Page 51: ...ng electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected This equipment should be located in the same immediate area such as adjacent cabinets as any other equipment that has a connection between the earthed conductor of the same DC supply circuit and the earthing conductor and also the point of earth...

Page 52: ...he server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC DC power is removed WARNING To reduce the risk of fire or burns after removing the energy pack Do not disassemble crush or puncture the energy pack Do not short external contacts Do not dispose of the energy pack in fire or wate...

Page 53: ... At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and might become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides WARNING To reduce the risk of personal injury or damage to...

Page 54: ...for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Hardware documentation and software products Rack mounting hardware and documentation In addition to the supplied items you might need Operating system or application software Hardware options Screwdriver Identifying the contents of the server shippin...

Page 55: ...nstall any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation Installing hardware options 55 ...

Page 56: ...ired to help align the server if the server is installed higher than chest level Use caution when installing theserver in or removing theserver from the rack it is unstable when not fastened to the rails CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top Proced...

Page 57: ...n operating system on the server use one of the following methods Intelligent Provisioning For single server deployment updating and provisioning capabilities For more information see Installing the operating system with Intelligent Provisioning Insight Control server provisioning For multiserver remote OS deployment use Insight Control server provisioning for an automated solution For more inform...

Page 58: ... Standby button 3 During server POST press F10 4 Complete the initial Preferences and Registration portion of Intelligent Provisioning 5 At the Start screen click Configure and Install 6 To finish the installation follow the onscreen prompts An Internet connection is required to update the firmware and systems software Installing the operating system with Intelligent Provisioning 58 ...

Page 59: ... press the F9 key in the ProLiant POST screen to enter the UEFI System Utilities screen By default the System Utilities menus are in the English language If you do not need to modify the server configuration and are ready to install the system software press the F10 key to access Intelligent Provisioning For more information on automatic configuration see the UEFI documentation on the Hewlett Pack...

Page 60: ...tem Utilities screen and modify the server configuration ROM default settings press the F9 key on the ProLiant POST screen Choose one of the following boot modes Legacy BIOS UEFI default If you do not need to modify the server configuration and are ready to install the system software press the F10 key to access Intelligent Provisioning For more information on automatic configuration see the UEFI ...

Page 61: ...Registering the server To experience quicker service and more efficient support register the product at the Hewlett Packard Enterprise Product Registration website Registering the server 61 ...

Page 62: ...Hardware options installation Hardware options installation 62 ...

Page 63: ...s For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs Hewlett Packard Enterprise product QuickSpecs 63 ...

Page 64: ... similar steps and streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Introduction 64 ...

Page 65: ...table and may shut down when it detects mismatched power supplies CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 2 Access the product rear panel Release the cable management arm 3 Remove the blank WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply b...

Page 66: ...anagement arm is available to help with routing To obtain a cable management arm contact a Hewlett Packard Enterprise authorized reseller 7 Connect the power cord to the AC power source 8 Be sure that the power supply LED is green Rear panel LEDs Installing a redundant hot plug power supply 66 ...

Page 67: ...server does not support mixing LRDIMMs and RDIMMs Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS initialization All memory installed in the server must be of the same type Memory options 67 ...

Page 68: ...n information For specific DIMM population information see the DIMM population guidelines on the Hewlett Packard Enterprise website https www hpe com docs amd population rules Gen10Plus DIMM population information 68 ...

Page 69: ...led processor determines the type of DIMM that is supported in the server AMD EPYC processors support DDR4 3200 DIMMS Mixing DIMM types is not supported Install only the supported DDR4 3200 DIMMs in the server DIMM processor compatibility 69 ...

Page 70: ... SmartMemory speed information For more information about memory speed information see the Hewlett Packard Enterprise website https www hpe com docs memory speed table HPE SmartMemory speed information 70 ...

Page 71: ...each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Open the DIMM slot latches 6 Install the DIMM 7 Install the access panel 8 Install the server in the rack 9 Connect each power cord to the server 10 Connect each power cord to the power source 11 Power up the server Use the BIOS Platform Configur...

Page 72: ...tion kit Procedure 1 Observe the following alert IMPORTANT After removing a high performance dual rotor fan install or replace the fan within 60 seconds Otherwise the server will shut down gracefully 2 Power down the server Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the ...

Page 73: ...by pressing the tab Do not press on other areas of the fan 9 Install the access panel Install the access panel 10 Slide the server into the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Power up the server Installing a high performance fan 73 ...

Page 74: ...ing hard drives to the server observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowest device number Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Drive options 74 ...

Page 75: ...s The system automatically sets all device numbers If only one drive is used install it in the bay with the lowest device number Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Hot plug drive guidelines 75 ...

Page 76: ...e do not operate the server unless all drive and device bays are populated with either a component or a blank Procedure 1 Remove the drive blank 2 Prepare the drive 3 Install the drive 4 Determine the status of the drive from the drive LED definitions Installing a hot plug SAS SATA or NVMe drive 76 ...

Page 77: ...ure the 8 SFF display port USB optical blank option is installed For more information see Installing an 8 SFF display port USB optical blank option Procedure 1 Remove the optical drive blank 2 Install the optical drive 3 Connect the optical drive cable Installing an 8 SFF optical drive 77 ...

Page 78: ...Installing an 8 SFF optical drive 78 ...

Page 79: ...Universal media bay options Universal media bay options 79 ...

Page 80: ...ith the hardware option kit T 10 Torx screwdriver Additional cables as needed For more information see SFF cables 2 SFF SAS or SATA drives or blanks For more information contact a Hewlett Packard Enterprise authorized reseller Procedure 1 Back up all server data 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the serve...

Page 81: ...he following NOTE The following information describes the standard cable routing for this component 9 Route and connect the data cable 10 Route and connect the power cable Installing a 2 SFF SAS SATA drive cage 81 ...

Page 82: ...access panel 12 Install the server in the rack 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server 16 Install drives Installing a 2 SFF SAS SATA drive cage 82 ...

Page 83: ...ure 1 Back up all server data 2 Power down the server Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 5 Remove the access panel Remove the access panel 6...

Page 84: ...existing riser board 10 Use a T 15 Torx screwdriver to install the riser provided in the kit in the primary PCI riser cage 11 Observe the following NOTE The following information describes the standard cable routing for this component 12 Route and connect the data cable Installing a 2 SFF NVMe drive cage option 84 ...

Page 85: ...s panel Install the access panel 15 Install the server in the rack 16 Connect each power cord to the server 17 Connect each power cord to the power source 18 Power up the server Power up the server 19 Install drives Installing a 2 SFF NVMe drive cage option 85 ...

Page 86: ... all server data 2 Power down the server Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 5 Remove the access panel Remove the access panel 6 Remove the u...

Page 87: ... optical drive 10 Install the access panel Install the access panel 11 Install the server in the rack 12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Power up the server Power up the server Installing an 8 SFF display port USB optical blank option 87 ...

Page 88: ...pports the following Slot 1 Full height 3 4 length expansion boards up to 9 5 Slot 2 Half length half height expansion boards 3 4 length expansion boards when either a low profile type a controller or no controller is installed Primary PCI riser cage options 88 ...

Page 89: ...b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 5 Remove the access panel Remove the access panel 6 Remove the primary PCI riser cage Remove the primary PCI riser cage 7 If needed remove any expansion boards installed in the riser cage 8 Remove ...

Page 90: ... Controllers Smart Array controller options 11 Install the riser cage Install the primary PCI riser cage 12 Install the access panel Install the access panel 13 Install the server in the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server Power up the server Installing an optional primary PCI riser board 90 ...

Page 91: ...from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 4 Remove the access panel Remove the access panel 5 Remove the primary PCI riser cage Remove the primary PCI riser cage 6 If needed remove any expansion boards installed in th...

Page 92: ...pansion boards Installing an expansion board in the primary riser cage Controllers Smart Array controller options 12 Install the primary PCI riser cage Install the primary PCI riser cage 13 Install the access panel Install the access panel 14 Install the server in the rack Installing the SATA M 2 2280 riser option 92 ...

Page 93: ...es and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the ...

Page 94: ...ard 11 Install the primary PCI riser cage 12 Install the access panel 13 Install the server in the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server Installing an expansion board in the primary riser cage 94 ...

Page 95: ...hing them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a ...

Page 96: ...ll the access panel Install the access panel 13 Install the server in the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server Power up the server Installing an accelerator or GPU in the primary riser cage 96 ...

Page 97: ...Secondary PCI riser options Secondary PCI riser options 97 ...

Page 98: ...rewdriver Procedure 1 Power down the server Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 4 Remove the access panel Remove the access panel 5 Remove th...

Page 99: ...cage latch Use a T 15 Torx screwdriver to remove the riser cage screw 9 Install the full height PCIe x16 riser cage latch Use a T 15 Torx screwdriver to remove the riser cage screw Installing a secondary full height PCI riser cage option 99 ...

Page 100: ...elerator or GPU in the secondary riser cage Controllers Smart Array controller options 12 Install the access panel Install the access panel 13 Install the server in the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server Power up the server Installing a secondary full height PCI riser cage option 100 ...

Page 101: ...ents properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack Extend the server from t...

Page 102: ...ll the server into the rack Installing the server into the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Power up the server Installing a secondary low profile PCIe slot riser cage option 102 ...

Page 103: ...ge to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack b...

Page 104: ...Full length Installing an expansion board in the secondary riser cage 104 ...

Page 105: ... to the expansion board 11 Install the access panel Install the access panel 12 Install the server in the rack 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server Installing an expansion board in the secondary riser cage 105 ...

Page 106: ...duce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server Power down the server 4 Remove all power a ...

Page 107: ...alling a 3 4 length GPU install the bracket supplied in the kit A T 15 Torx screwdriver is required to install the bracket 11 Install the card in the riser cage and then connect any required cables if applicable 12 If installing a GPU requiring greater than 75 W connect the power cable to the primary riser power connector Installing an accelerator or GPU in the secondary riser cage 107 ...

Page 108: ...access panel 14 Install the server in the rack 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Power up the server Power up the server Installing an accelerator or GPU in the secondary riser cage 108 ...

Page 109: ...owing information The controller data sheet on the Hewlett Packard Enterprise website https www hpe com h20195 V2 Getdocument aspx docname a00017196enw The controller QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs Smart Array controller options 109 ...

Page 110: ...re beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack b Remove the server from the rack 6 Remove the access panel 7 Install the controll...

Page 111: ... Smart Array controller you must Connect the controller backup power cable to the controller backup power connector on the system or riser board Connect the energy pack cable to the energy pack connector on the system board Installing an HPE Smart Array P408i a SR Gen10 Controller option 111 ...

Page 112: ...s panel 10 Install the server in the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Installing an HPE Smart Array P408i a SR Gen10 Controller option 112 ...

Page 113: ...properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack b Remove the server from the rack 6 Remove the acce...

Page 114: ...in a P class type p Smart Array controller you must Connect the controller backup power cable to the controller backup power connector on the system or riser board Connect the energy pack cable to the energy pack connector on the system board Installing an HPE Smart Array P408i p SR Gen10 Controller option 114 ...

Page 115: ...s panel 13 Install the server in the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server Installing an HPE Smart Array P408i p SR Gen10 Controller option 115 ...

Page 116: ...mage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack b Remove the server f...

Page 117: ...power connector on the system or riser board Connect the energy pack cable to the energy pack connector on the system board 9 Install the access panel 10 Install the server in the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Installing an HPE Smart Array P816i a SR Gen10 Controller option 117 ...

Page 118: ...Installing an HPE Smart Array P816i a SR Gen10 Controller option 118 ...

Page 119: ...Processor and heatsink options Processor and heatsink options 119 ...

Page 120: ...Processor and socket components Item Description 1 Pin field 2 Rail frame 3 Carrier frame 4 Processor 5 Force frame 6 Captive screws Torx T 20 Processor and socket components 120 ...

Page 121: ...s must contain processors with the same part number CAUTION If installing a processor with a faster speed update the system ROM before installing the processor To download firmware and view installation instructions see the Hewlett Packard Enterprise Support Center website CAUTION THE CONTACTS ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the socket or processor do not touch the contacts ...

Page 122: ...r by its carrier handle and slide the processor into the rail frame until it engages with a click sound b Remove the pin field cover cap CAUTION To prevent the risk of damaging the pins in the processor socket do not reinstall the pin field cover cap after removing it c Hold the lift tabs near the front end of the rail frame and then pivot the rail frame to the closed position A click sound indica...

Page 123: ... interface protective cover from the new heatsink 13 Install the heatsink CAUTION To prevent mechanical damage or depositing oil on your hands or other contaminant to the heatsink contact surface hold the heatsink only by the edge of its base plate Do not touch the heatsink fins CAUTION To prevent thermal failure or component damage do not move the heatsink once the bottom of its base plate touche...

Page 124: ...ted before securing the screws b Use a T 20 Torx screwdriver to tighten the captive screws in the sequence specified on the heatsink label When using a torque wrench to tighten the screws apply a torque of 1 58 N m 14 lbf in 14 Install the air baffle 15 Install the access panel 16 Install the server into the rack 17 Connect each power cord to the server 18 Connect each power cord to the power sour...

Page 125: ...the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the air baffle 6 Allow the existing heatsink to cool 7 Remove the heatsink CAUTION To prevent mechanical damage or depositing oil on your hands or other contaminant to the heatsink contact surface hold the heatsin...

Page 126: ...do not move the heatsink once the bottom of its base plate touches the top of the processor Excessive heatsink movement can cause the thermal grease to smear and become uneven Voids in the compound can adversely impact the transfer of heat away from the processor CAUTION Heatsink screws must be tightened and loosened in alternating sequence Do not overtighten the screws as this might damage the sy...

Page 127: ...he air baffle 12 Install the access panel 13 Install the server into the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server Installing a heatsink 127 ...

Page 128: ...y installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove th...

Page 129: ...hrough the front of the server 10 Install the SID module into the front panel Using a T 10 Torx screwdriver secure the module to the chassis with the screws from the kit Installing the Systems Insight Display power module 129 ...

Page 130: ...11 Connect the SID cables to the front power button USB 3 0 connector on the system board Installing the Systems Insight Display power module 130 ...

Page 131: ... can cause electrostatic discharge 2 Back up all server data 3 Power down the server Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 6 Remove the access ...

Page 132: ...Install the access panel 10 Install the server in the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Power up the server Installing the serial cable option 132 ...

Page 133: ... from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 4 Remove the access panel Remove the access panel 5 Assemble the connector cable harness pin openings to the alignment pegs on the DIMM guard 6 Install the DIMM guard and then connect the cable to the system board 7 Install the access panel Install the access panel 8 Install the server ...

Page 134: ... items available The components included with the hardware option kit T 15 Torx screwdriver Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 If applicable remove the primary rise...

Page 135: ...r cage 9 Install the access panel 10 Install the server in the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Installing the Pensando DSP DSC 25 2p SFP28 card 135 ...

Page 136: ...N A discharge of static electricity from a finger or other conductor might damage system boards or other static sensitive devices To prevent damage observe antistatic precautions CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed Warnings and cautions 136 ...

Page 137: ...age Hybrid Capacitor IMPORTANT The HPE Smart Storage Hybrid Capacitor is only supported on Gen10 and later servers One energy pack option can support multiple devices An energy pack option is required for P class Smart Array controllers Once installed the status of the energy pack displays in HPE iLO For more information see the HPE iLO user guide on the Hewlett Packard Enterprise website https ww...

Page 138: ... A single 96W battery can support up to 24 devices After the battery is installed it might take up to two hours to charge Controller features requiring backup power are not re enabled until the battery is capable of supporting the backup power This server supports the 96W HPE Smart Storage Battery with the 145mm cable HPE Smart Storage Battery 138 ...

Page 139: ...Storage Hybrid Capacitor with the 145mm cable Before installing the HPE Smart Storage Hybrid Capacitor verify that the system BIOS meets the minimum firmware requirements to support the capacitor pack IMPORTANT If the system BIOS or controller firmware is older than the minimum recommended firmware versions the capacitor pack will only support one device The capacitor pack is fully charged after t...

Page 140: ...rmware versions Product Minimum firmware version HPE ProLiant DL365 Gen10 Plus Server system ROM 1 40 HPE Smart Array SR controllers 1 90 HPE Smart Array MR controllers 24 23 0 0041 Minimum firmware versions 140 ...

Page 141: ...the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Install the energy pack and connect the energy pack cable IMPORTANT To enable SmartCache or CacheCade in a P class type p Smart Array controller you must Connect the controller backup power cable to the controller backup power connector on the system or riser board C...

Page 142: ...he access panel Install the access panel 7 Install the server in the rack 8 Connect each power cord to the server 9 Connect each power cord to the power source 10 Power up the server Installing an energy pack 142 ...

Page 143: ...HPE Trusted Platform Module 2 0 Gen10 Plus option HPE Trusted Platform Module 2 0 Gen10 Plus option 143 ...

Page 144: ...re information about operating system support see the product QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs For more information about Microsoft Windows BitLocker Drive Encryption feature see the Microsoft website https www microsoft com CAUTION If the TPM is removed from the original server and powered up on a different server data stored in the TPM including keys...

Page 145: ...Hewlett Packard Enterprise service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested Hewlett Packard Enterprise Service provides a TPM with the spare system board Any attempt to remove the cover of an installed ...

Page 146: ...Installing and enabling the HPE TPM 2 0 Gen10 Plus option Installing and enabling the HPE TPM 2 0 Gen10 Plus option 146 ...

Page 147: ...Installing the Trusted Platform Module board Installing the Trusted Platform Module board 147 ...

Page 148: ...ystem ROM Locate and download the latest ROM version from the Hewlett Packard Enterprise Support Center website https www hpe com support hpesc To update the system ROM follow the instructions on the website 3 Power down the server a Shut down the OS as directed by the OS documentation b To place the server in standby mode press the Power On Standby button When the server enters standby power mode...

Page 149: ...might result in damage to the TPM or system board 2 Install the TPM board a Locate the TPM connector on the system board See the server hood label for the exact location b Align the TPM board with the key on the connector and then install the TPM board To seat the board press the TPM board firmly into the connector 3 Install the TPM cover a Align the pins on the cover with the openings on the syst...

Page 150: ...4 Secure the rivets into place by pushing them firmly through the holes in the TPM cover 5 Proceed to Preparing the server for operation Installing the TPM board and cover 150 ...

Page 151: ...ccess the TPM connector 2 Install the access panel 3 Do one of the following Slide or install the server into the rack Install the server into the enclosure 4 Power up the server a Connect the power cords rack and tower servers b Press the Power On Standby button Preparing the server for operation 151 ...

Page 152: ...d as TPM 2 0 when the server is powered on after installing it In UEFI Boot Mode the Trusted Platform Module can be configured to operate as TPM 2 0 default or TPM 1 2 In Legacy Boot Mode the Trusted Platform Module configuration can be changed between TPM 1 2 and TPM 2 0 default but only TPM 1 2 operation is supported Enabling the Trusted Platform Module 152 ...

Page 153: ...was pressed in the previous step do one of the following If in graphical mode click Yes If in text mode press the Y key 6 Press the ESC key to exit System Utilities 7 If changes were made and saved the server prompts for reboot request Press the Enter key to confirm reboot If the following actions were performed the server reboots a second time without user input During this reboot the TPM setting...

Page 154: ...Visibility is set to Visible 5 Press the F10 key to save your selection 6 When prompted to save the change in System Utilities do one of the following If in graphical mode click Yes If in text mode press the Y key 7 Press the ESC key to exit System Utilities The server reboots a second time without user input During this reboot the TPM setting becomes effective 8 Enable TPM functionality in the OS...

Page 155: ...is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server Do not save the recovery key password on the encrypted hard dr...

Page 156: ...Software and configuration utilities Software and configuration utilities 156 ...

Page 157: ...e Active Health System Online and Offline HPE iLO 5 Online and Offline HPE Smart Storage Administrator Online and Offline iLO RESTful API Online and Offline Intelligent Provisioning Online and Offline Scripting Toolkit for Windows and Linux Online Service Pack for ProLiant Online and Offline Smart Update Manager Online and Offline UEFI System Utilities Offline Server mode 157 ...

Page 158: ...s For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs Product QuickSpecs 158 ...

Page 159: ...aded data AHSV provides Hewlett Packard Enterprise recommended repair actions based on experience and best practices AHSV provides the ability to Read server configuration information View Driver Firmware inventory Review Event Logs Respond to Fault Detection Analytics alerts Open new and update existing support cases Active Health System Viewer 159 ...

Page 160: ...lth monitoring of over 1600 system parameters Logging of all configuration changes Consolidated health and service alerts with precise time stamps Agentless monitoring that does not affect application performance For more information about the Active Health System see the iLO user guide at the following website https www hpe com support ilo docs Active Health System 160 ...

Page 161: ...tion that is collected Server model and serial number Processor model and speed Storage capacity and speed Memory capacity and speed Firmware BIOS and driver versions and settings The Active Health System does not parse or change OS data from third party error event log activities for example content created or passed through the OS Active Health System data collection 161 ...

Page 162: ... System Log is full new data overwrites the oldest data in the log It takes less than 5 minutes to download the Active Health System Log and send it to a support professional to help you resolve an issue When you download and send Active Health System data to Hewlett Packard Enterprise you agree to have the data used for analysis technical resolution and quality improvements The data that is colle...

Page 163: ...dules iLO enables the monitoring and controlling of servers from remote locations iLO management is a powerful tool that provides multiple ways to configure update monitor and repair servers remotely For more information about iLO see the iLO user guide at the following website https www hpe com support ilo docs HPE iLO 5 163 ...

Page 164: ...p virtual media Connect URL based media for access by a group of servers Group power control Manage the power status of a group of servers Group power capping Set dynamic power caps for a group of servers Group firmware update Update the firmware of a group of servers Group license installation Enter a license key to activate iLO licensed features on a group of servers Group configuration Add iLO ...

Page 165: ...ry and monitoring tasks by sending basic HTTPS operations GET PUT POST DELETE and PATCH to the iLO web server To learn more about the iLO RESTful API see the Hewlett Packard Enterprise website https www hpe com support restfulinterface docs For specific information about automating tasks using the iLO RESTful API see libraries and sample code at https www hpe com info redfish iLO RESTful API 165 ...

Page 166: ...e iLO RESTful API You can install the tool on your computer for remote use or install it locally on a server with a Windows or Linux Operating System The RESTful Interface Tool offers an interactive mode a scriptable mode and a file based mode similar to CONREP to help decrease automation times For more information see the following website https www hpe com info resttool RESTful Interface Tool 16...

Page 167: ...ver updates by leveraging iLO advanced functionality iLO Amplifier Pack performs rapid server discovery and inventory for thousands of supported servers for the purpose of updating firmware and drivers at scale For more information about iLO Amplifier Pack see the iLO Amplifier Pack User Guide at the following website https www hpe com support ilo ap ug en iLO Amplifier Pack 167 ...

Page 168: ...orm The IML timestamps each event with one minute granularity You can view recorded events in the IML in several ways including the following From within HPE SIM From within the UEFI System Utilities From within the Embedded UEFI shell From within the iLO web interface Integrated Management Log 168 ...

Page 169: ...These components are preloaded with a basic set of firmware and OS components that are installed along with Intelligent Provisioning IMPORTANT HPE ProLiant XL servers do not support operating system installation with Intelligent Provisioning but they do support the maintenance features For more information see Performing Maintenance in the Intelligent Provisioning user guide and online help After ...

Page 170: ...d management products enables secure support of modern workloads protecting your components from unauthorized access and unapproved use The range of embedded management and optional software and firmware available with the iLO Advanced license provides security features that help ensure protection detection and recovery from advanced cyber attacks For more information see the HPE Gen10 and Gen10 P...

Page 171: ...bes how to apply these tools to build an automated server deployment process The STK provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server deployments For mor...

Page 172: ... Passing Interface leverages a scalable MPI library and takes advantage of the underlying server infrastructure by boosting performance of existing MPI applications on Hewlett Packard Enterprise HPC clusters without requiring recompilation For more information see the HPE Message Passing Interface documentation on the Hewlett Packard Enterprise website https www hpe com software mpi HPE Message Pa...

Page 173: ...contact for the deployment system management monitoring and reporting on the HPE cluster system For more information see the HPE Performance Cluster Manager documentation on the Hewlett Packard Enterprise website https www hpe com software hpcm HPE Performance Cluster Manager 173 ...

Page 174: ...Launching other preboot environments HPE servers with UEFI can provide Support for boot partitions larger than 2 2 TB Such configurations could previously only be used for boot drives when using RAID solutions Secure Boot that enables the system firmware option card firmware operating systems and software collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI S...

Page 175: ... must match the operating system installation If not changing the boot mode can impact the ability of the server to boot to the installed operating system Prerequisite When booting to UEFI Mode leave UEFI Optimized Boot enabled Procedure 1 From the System Utilities screen select System Configuration BIOS Platform Configuration RBSU Boot Options Boot Mode 2 Select a setting UEFI Mode default Config...

Page 176: ...re to execute during the boot process Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot For more information about supported operating systems see https www hpe com servers ossupport You can customize the certificates embedded in the UEFI BIOS by adding or removing your own certificates either from a management console directly at...

Page 177: ...set to Enabled Procedure 1 From the System Utilities screen select Embedded Applications Embedded UEFI Shell The Embedded UEFI Shell screen appears 2 Press any key to acknowledge that you are physically present This step ensures that certain features such as disabling Secure Boot or managing the Secure Boot certificates using third party UEFI tools are not restricted 3 If an administrator password...

Page 178: ...andalone bootable ISO image and online Accessing HPE SSA in the offline environment IMPORTANT If you are updating an existing server in an offline environment obtain the latest version of HPE SSA through Service Pack for ProLiant before performing configuration procedures Using one of multiple methods you can run HPE SSA before launching the host operating system In offline mode users can configur...

Page 179: ...A in the offline environment Using one of multiple methods you can run SSA before launching the host operating system In offline mode users can configure or maintain detected and supported HPE ProLiant devices such as optional controllers and integrated controllers Some SSA features are only available in the offline environment such as setting the boot controller or performing split mirror operati...

Page 180: ...formance monitoring of Active Health System AHS and HPE iLO to optimize performance and predict and prevent problems Provides automatic collection and analysis of the sensor and telemetry data from AHS to derive insights from the behaviors of the install base to provide recommendations to resolve problems and improve performance For more information on getting started and using HPE InfoSight for s...

Page 181: ...USB support Hewlett Packard Enterprise Gen10 and Gen10 Plus servers support all USB operating speeds depending on the device that is connected to the server USB support 181 ...

Page 182: ...ernal USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through USB options in UEFI System Utilities External USB functionality 182 ...

Page 183: ... server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Redundant ROM support 183 ...

Page 184: ... backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM Safety and security benefits 184 ...

Page 185: ...Keeping the system current Keeping the system current 185 ...

Page 186: ...stem ROM use one of the following methods The Firmware Update option in the System Utilities The fwupdate command in the Embedded UEFI Shell Service Pack for ProLiant SPP HPE online flash components Moonshot Component Pack Updating firmware or system ROM 186 ...

Page 187: ...SUT provides Smart Update system maintenance tools that systematically update HPE ProLiant HPE BladeSystem HPE Synergy and HPE Apollo servers and infrastructure SPP can be used in an online mode on a server running Windows Linux or VMware vSphere ESXi or in an offline mode where the server is booted to an operating system included in the ISO file The preferred method for downloading an SPP is usin...

Page 188: ...rdware firmware and software on nodes SUM deploys updates in the correct order and ensures that all dependencies are met before deploying an update Interdependency checking Automatic and step by step Localhost Guided Update process Web browser based user interface Ability to create custom baselines and ISOs Support for iLO Repository Gen10 or later iLO 5 nodes only Simultaneous firmware and softwa...

Page 189: ...nd activating updates You can adjust the polling interval by issuing the appropriate command line option provided by SUT Performs inventory on target servers stages deployment deploys updates and then reboots the servers iLO 5 with integrated Smart Update Gen10 or later servers only Performs iLO Repository based updates by downloading the components from iLO Repository when iLO Installation Queue ...

Page 190: ...unch the System Utilities and select Embedded Applications Firmware Update 5 Select a device The Firmware Updates screen lists details about your selected device including the current firmware version in use 6 Select Select Firmware File 7 Select the flash file in the File Explorer list The firmware file is loaded and the Firmware Updates screen lists details of the file in the Selected firmware f...

Page 191: ...e for the USB key enter map r 6 Change to the file system that contains the System ROM Flash Binary component for your server Enter one of the fsx file systems available such as fs0 or fs1 and press Enter 7 Use the cd command to change from the current directory to the directory that contains the binary file 8 Flash the system ROM by entering fwupdate d BIOS f filename 9 Reboot the server A reboot...

Page 192: ...ating systems Additionally when used in conjunction with SUM this Smart Component allows the user to update firmware on remote servers from a central location This remote deployment capability eliminates the need for the user to be physically present at the server to perform a firmware update Online Flash components 192 ...

Page 193: ...pdate Solutions Download the latest Service Pack for ProLiant includes Smart Update Manager Create a custom SPP download Download Smart Update Manager for Linux Download specific drivers To locate the drivers for a server go to the Hewlett Packard Enterprise Support Center website and then search for the product name number Drivers 193 ...

Page 194: ...ftware and firmware updates use one of the following sources Download the SPP from the Hewlett Packard Enterprise website https www hpe com servers spp download Download individual drivers firmware or other system software components from the server product page in the Hewlett Packard Enterprise Support Center website https www hpe com support hpesc Software and firmware 194 ...

Page 195: ...Operating system version support For information about specific versions of a supported operating system refer to the operating system support matrix Operating system version support 195 ...

Page 196: ... service level length of coverage and response time to fit your business needs For more information see the Hewlett Packard Enterprise website https www hpe com us en services operational html Utilize the Advisory and Transformation Services in the following areas Private or hybrid cloud computing Big data and mobility requirements Improving data center infrastructure Better use of server storage ...

Page 197: ...ckard Enterprise sends notifications to subscribed customers on upcoming Hardware firmware and software changes Bulletins Patches Security alerts You can subscribe to proactive notifications on the Hewlett Packard Enterprise website Proactive notifications 197 ...

Page 198: ...Troubleshooting Troubleshooting 198 ...

Page 199: ...tware maintenance Error Message Guide for HPE ProLiant Gen10 Plus servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE Synergy provides IML messages and associated troubleshooting information to resolve crit...

Page 200: ...Cabling Cabling 200 ...

Page 201: ...es that help you make informed decisions about cabling the server and hardware options to optimize performance CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Cabling overview 201 ...

Page 202: ...ckplane SAS SATA 2 SFF backplane P816i a 10P P20817 001 2 SFF SAS SATA backplane Smart Array controller P816i a port 3 SAS SATA 2 SFF backplane P E P26551 001 2 SFF SAS SATA backplane SATA port 1 Smart Array controllers P408i p E208i p port 1 2 SFF U 3 Backplane Option Kit P38581 B21 2 SFF U 2 Backplane option kit P38582 B21 Power cable 8 SFF to 2 SFF 869667 001 2 SFF backplane 8 SFF backplane 2 S...

Page 203: ...ower module kit P26447 B21 Assy SLIM SAS SFF SW SID P20825 001 Switchboard MLB Assy FFC P26557 001 SID board Switchboard SFF Internal cables kit P26449 B21 Mini SAS 8 SFF slot 2 P36180 001 8 SFF SAS SATA backplane Port 8A SAS SATA 2 SFF backplane P816i a P20817 001 2 SFF SAS SATA backplane Smart Array Controller P816i a Port 3 SAS SATA 2 SFF backplane P E P26551 001 2 SFF SAS SATA backplane SATA p...

Page 204: ...Specifications For more information on cable power environmental compliance and general specifications see the HPE Compute Transceiver and Cable Hardware Matrix Specifications 204 ...

Page 205: ...owed Maximum rate of change is 20 C per hour 36 F per hour The upper limit and rate of change might be limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft ...

Page 206: ...r specifications Specification Value Height 4 28 cm 1 68 in Depth 74 19 cm 29 21 in Width 43 46 cm 17 11 in Weight SFF minimum 13 29kg 29 51 lb Weight SFF maximum 18 21 kg 40 14 lb Server specifications 206 ...

Page 207: ...alogen Power Supply HPE 1600 W Flex Slot Platinum Hot plug Low Halogen Power Supply HPE 1600 W Flex Slot 48 VDC Hot plug Power Supply For detailed power supply specifications see the QuickSpecs on the Hewlett Packard Enterprise website CAUTION Mixing different types of power supplies in the same server might Limit or disable some power supply features including support for power redundancy Cause t...

Page 208: ...y Maximum rated input power 557 W at 100 VAC 539 W at 200 VAC 537 W at 240 VDC for China only BTUs per hour 1902 at 100 VAC 1840 at 200 VAC 1832 at 240 VDC for China only Power supply output Rated steady state power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only Maximum peak power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 V...

Page 209: ...China only Maximum rated input power 899 W at 100 VAC 867 W at 200 VAC 864 W at 240 VDC for China only BTUs per hour 3067 at 100 VAC 2958 at 200 VAC 2949 at 240 VAC for China only Power supply output Rated steady state power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC...

Page 210: ...VAC 3 62 A at 240 VDC for China only Maximum rated input power 851 W at 200 VAC 848 W at 240 VAC 848 W at 240 VDC for China only BTUs per hour 2905 at 200 VAC 2893 at 240 VAC 2893 at 240 VDC for China only Power supply output Rated steady state power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input f...

Page 211: ...t 200 VAC 3 1 A at 277 VAC 2 3 A at 380 VDC Maximum rated input power 869 W at 200 VAC 865 W at 230 VAC 861 W at 277 VAC 863 W at 380 VDC BTUs per hour 2964 at 200 VAC 2951 at 230 VAC 2936 at 277 VAC 2943 at 380 VDC Power supply output Rated steady state power 800 W at 200 VAC to 277 VAC input Maximum peak power 800 W at 200 VAC to 277 VAC input HPE 800 W Flex Slot Universal Hot plug Low Halogen P...

Page 212: ...ter or equivalent isolation device The branch circuit overcurrent protection must be rated 27 A CAUTION This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment If this connection is made all of the following must be met This equipment must be connected directly to the DC supply system earthing electrode conduc...

Page 213: ...ted input current 8 7 A at 200 VAC 7 2 A at 240 VAC Maximum rated input power 1734 W at 200 VAC 1725 W at 240 VAC BTUs per hour 5918 at 200 VAC 5884 at 240 VAC Power supply output Rated steady state power 1600 W at 200 VAC to 240 VAC input 1600 W at 240 VDC input Maximum peak power 2200 W for 1 ms turbo mode at 200 VAC to 240 VAC input HPE 1600 W Flex Slot Platinum Hot plug Low Halogen Power Suppl...

Page 214: ...A DC at 48 VDC input 24 4 A DC at 72 VDC input Maximum Rated Input Wattage Rating 1766 W at 40 VDC input 1758 W at 48 VDC input 1755 W at 72 VDC input BTUs per hour 6026 at 40 VDC input 6000 at 48 VDC input input 5989 at 72 VDC input Power supply output Rated steady state power 1600 W at 40 VDC to 72 VDC Maximum peak power 1600 W at 40 VDC to 72 VDC HPE 1600 W Flex Slot 48 VDC Hot plug Power Suppl...

Page 215: ... plug power supply specifications and calculators to determine electrical and heat loading for the server see the Hewlett Packard Enterprise Power Advisor website https www hpe com info poweradvisor online Hot plug power supply calculations 215 ...

Page 216: ...of Connectivity Knowledge SPOCK Storage compatibility matrix https www hpe com storage spock Storage white papers and analyst reports https www hpe com storage whitepapers For additional websites see Support and other resources Websites 216 ...

Page 217: ...Support and other resources Support and other resources 217 ...

Page 218: ...Hewlett Packard Enterprise Support Center website https www hpe com support hpesc Information to collect Technical support registration number if applicable Product name model or version and serial number Operating system name and version Firmware version Error messages Product specific reports and logs Add on products or components Third party products or components Accessing Hewlett Packard Ente...

Page 219: ...E Software Center https www hpe com software hpesoftwarecenter To subscribe to eNewsletters and alerts https www hpe com support e updates To view and update your entitlements and to link your contracts and warranties with your profile go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page https www hpe com support AccessToSupportMaterials IMPORTAN...

Page 220: ...ates a fast and accurate resolution based on the service level of your product Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information HPE Get Connected https www hpe com services getconnected HPE Pointnext Tech Care https www hpe com services techcare HPE Datace...

Page 221: ...ervers and Options https www hpe com support ProLiantServers Warranties HPE Enterprise and Cloudline Servers https www hpe com support EnterpriseServers Warranties HPE Storage Products https www hpe com support Storage Warranties HPE Networking Products https www hpe com support Networking Warranties Warranty information 221 ...

Page 222: ... about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at https www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see https ww...

Page 223: ...lp us improve the documentation use the Feedback button and icons located at the bottom of an opened document on the Hewlett Packard Enterprise Support Center portal https www hpe com support hpesc to send any errors suggestions or comments All document information is captured by the process Documentation feedback 223 ...

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